1,393 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
AI reviews summary
Recent reviews for Hotondo Homes indicate a high level of customer satisfaction across various regional franchises, with particular praise for the brand's ability to deliver custom designs within project home budgets. While the majority of clients report seamless experiences, there are significant localized warnings regarding post-handover support and defect resolution in specific regions.
Pros
- Efficient Project Timelines: Multiple builds were completed ahead of schedule, with several clients noting 4-to-7-month durations from slab to handover despite weather challenges.
- Transparent and Fixed Pricing: Reviewers frequently highlight that final costs aligned strictly with initial estimates and contracts, with no hidden fees or unexpected price escalations.
- Design Flexibility: The company is highly regarded for its willingness to modify standard floor plans or execute entirely custom designs, accommodating specific lifestyle needs and energy-efficiency goals.
- Exceptional Communication: Clients across various branches (specifically South Coast, Toowoomba, and Launceston) consistently praise proactive updates, including weekly video walkthroughs and photos for remote owners.
Cons
- Severe Post-Handover Delays: A recurring and significant complaint involves a failure to rectify reported defects after handover, with some clients waiting over 15 to 24 months for resolution.
- Inconsistent Franchise Performance: While most branches receive 5-star ratings, specific locations (Campbelltown, Dubbo, and Ararat) have been flagged for poor management, lack of accountability, and communication breakdowns.
- Defect Disputes: Some owners reported difficulty in getting builders to take responsibility for structural issues, such as shower leaks and non-code-compliant bathroom installations.
- Administrative Errors: Occasional reports of clerical mistakes regarding insurance and council requirements led to significant pre-construction delays and unexpected last-minute costs for clients.
Verdict
Hotondo Homes is a strong choice for those seeking a professional, on-budget building experience with high levels of customisation and excellent site management. However, potential clients should research the specific local franchise thoroughly, as the quality of post-construction support varies significantly by region.
We had a fantastic experience with Hotondo Homes from start to finish. The whole team was professional, friendly, and always willing to answer our questions throughout the build. Their staff made the process feel smooth and stress-free, and the quality of workmanship has been excellent. We couldn’t be happier with our new home and would happily recommend Hotondo Homes to anyone looking to build Show details · 1
Everyone in hotondo had amazing communication. Sam on site was precise and honest in everything that happened. No question or query was ever too much. The flexibility in job site visits and photos used on the app allowed us to always been in know of what was happening with the house. Hotondos team are amazing to deal with from start to finish, Vicky is super friendly and welcoming Show details · 1
We want to give a huge shoutout to Hotondo South Coast for helping us create our dream home! Working with a builder who truly listens and meets all our needs was such a joy. A heartfelt thank you to the entire team! Big thanks to Adam for taking care of everything from the very beginning all the way through to maintenance. We appreciate Joanna… Read more · 1
for her support during the Contracts and Tender phase, and Rachel for her fantastic help with colour consulting and her great recommendations.
A special mention to Kayla for all her assistance during the approvals phase! And we can’t forget our awesome site managers, James, who kicked things off, and Luke, who guided us through most of the build.
Lastly, a big thank you to the wonderful staff in the office! We truly had an amazing experience building with Hotondo South Coast!
Reviews with attachments
This is the second time I've built with Hotondo Bendigo and they exceeded expectations again! Jenny was super helpful in making modifications to a standard design and Kyle did a fantastic job in keeping the build moving along. The trades Hotondo Bendigo use are top notch and the team were able to deliver a single storey build within 4 months from… Read more · 1
the slab getting laid, without any contract variations.
Unlike larger volume builders, the Hotondo Bendigo team are accessible for updates and were super accommodating in arranging access close to handover so the build was 'move in' ready as soon as possible.
I'd highly recommend Hotondo Bendigo for anyone considering a new home in Bendigo.
We would like to thank Hotondo Southcoast who we built a large custom design home with. We were extremely happy with all of Adam's team, from the office staff, designers, Rachel in Colours, all the construction team and our site supervisors. The quality of construction and their methods we couldn't have been happier with. Living in Sydney and not… Read more · 1
being able to be there to check on it regularly, our supervisors regularly kept us updated and Adam took all the stress out of the build. We would recommend Hotondo Southcoast to anybody.
This was our second build with the Hotondo South Coast Family. Once again Adam and his team delivered a fantastic quality home with excellent attention to detail. The entire process was enjoyable and seamless from start to finish. A quality, customised build for a good price. We would do it all again! Thank you to the Hotondo Family. Show details · 1
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“I was in the hands of people who truly cared” - Building my first home felt like a daunting and overwhelming experience, but choosing Hotondo Homes Toowoomba was, without a doubt, the best decision I could have made. From my very first meeting with Shay, I was welcomed with honesty, transparency, and genuine care. She took the time to explain… Read more · 1
every step of the process and shared the team's vision, leaving me with complete confidence that I was in the hands of people who truly cared—not only about building quality homes, but about looking after their clients as well. As a family-owned and operated business, Hotondo Homes Toowoomba made me feel supported from day one. Every step of the journey was clearly communicated, making what I expected to be a stressful experience completely seamless and enjoyable. The entire team consistently delivered on every promise, and in many cases, exceeded expectations by completing things ahead of schedule. The dedication, professionalism, and workmanship shown by Adam, Shay, and the entire Hotondo team was exceptional. I was absolutely amazed to receive the keys to my beautiful new home in less than five months from the day construction began. What has impressed me even more is that their support didn't end at handover. They have continued to be approachable, responsive, and genuinely invested, always reassuring me that I can reach out with any questions or concerns long after moving in. I honestly cannot speak highly enough of Hotondo Homes Toowoomba. If you're a single person, couple, or family considering building a new home, I wholeheartedly recommend this incredible local builder. They don't just build houses—they create homes while making the entire journey an enjoyable and memorable experience. - DH
We recently had our duplex built by Hotondo South Nowra and had a great overall experience. Adam, Jordy, and our site manager Luke were all fantastic to deal with—approachable, responsive, and easy to work with throughout the process. While we did encounter some delays during the initial planning and council approval stages, once construction… Read more · 1
commenced, everything was managed with precision. The build itself progressed smoothly, efficiently, and was completed in great time. The team demonstrated strong organisation and communication during the construction phase, which made the process far less stressful. We would have no hesitation in building again with Hotondo South Nowra and would confidently recommend them to anyone looking to build
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“We are incredibly grateful” - We recently completed our dream home with Hotondo Homes Toowoomba and couldn't be happier with the experience. From start to finish, Adam, Shay, and the entire team were professional, approachable, and genuinely committed to bringing our vision to life. They listened to our ideas, offered valuable guidance, and… Read more · 1
worked closely with us throughout the build to ensure every detail was just right. The quality of workmanship and finishes throughout our home is exceptional. The attention to detail and pride taken in the construction process is evident in every room, and the final result has exceeded our expectations. Communication was excellent throughout the build, and we always felt supported and informed. Building a home can be a stressful experience, but Adam, Shay, and the team made the process as smooth and enjoyable as possible. Thank you for helping us create a home that we absolutely love. We are incredibly grateful for the care, dedication, and professionalism shown by everyone involved and would highly recommend Hotondo Homes Toowoomba to anyone looking to build a high-quality home. Thank you so much,
Craig and Megan
- +2
We had our pre-roof walkthrough with Adam and Fiona from Hotondo Caboolture today and honestly, we couldn't stop smiling. Seeing our home at this stage was such an exciting, surreal and emotional experience. After months of plans, selections and decisions, being able to walk through each room and really visualise the finished home was incredibly… Read more · 1
special.
What impressed us most was the outstanding quality of the workmanship. The site was immaculate and incredibly well organised. Every frame, wall and opening looked precise, straight and beautifully constructed. As people who appreciate detail, it was genuinely satisfying to see the level of care, pride and craftsmanship that has gone into every aspect of the build so far. It gave us an enormous sense of confidence and reassurance that our home is in excellent hands.
Hotondo Caboolture have been absolutely fantastic throughout the entire journey. They are knowledgeable, professional, approachable, responsive and genuinely passionate about what they do. No question has ever been too much trouble, and their honest communication and friendly support have made the whole process feel smooth, enjoyable and stress-free.
Building a home is one of life's biggest adventures, and choosing the right builder is such an important decision. From our experience so far, Hotondo Caboolture has exceeded our expectations. The quality, attention to detail and customer service have been exceptional.
A huge thank you to the entire Hotondo Caboolture team. We walked away today feeling excited, reassured, grateful and even more eager to see the next stage of our beautiful home come to life.
We genuinely couldn't be happier with our experience so far and would highly recommend Hotondo Caboolture to anyone looking for a builder who combines outstanding craftsmanship with genuine care and professionalism.
We had a really great experience building our home with Hotondo Homes. From initial discussions with Danielle to contract and design with Keegan and Mallory and to construction with Kalen, the whole process was smooth - we were kept in the loop all the way and can't be happier. The quality of work and attention to detail was second to none from our experience. Highly recommend! Show details · 1
We recently completed a build with Adam, Luke, Lauren and the Hotondo Homes Nowra team and we could not be happier with our beautiful new home. From pre construction to handover they managed to make it the most seamless, easy, stress free process and could not recommend them highly enough. From communication, through to workmanship there is truly… Read more · 1
nothing I can fault. Hotondo were very reasonably priced and variations, although rare, were communicated well in advance. Wouldn’t build with anyone else!
To Adam, Joanne and the Hotonda team. I’d like to thank the team at Hotondo Homes for the fantastic job they did building our duplex. From start to finish, they were consistent, reliable, and true to their word. The build stayed on schedule, the pricing was fair, and the quality of workmanship speaks for itself. What impressed us most was their… Read more · 1
patience — they handled our constant changes of mind with professionalism and never made anything feel like a hassle. Every call was returned, every question answered, and we always felt looked after. We’re extremely happy with the final result and wouldn’t hesitate to recommend Hotondo Homes to anyone considering building.
A heartfelt thank you to all the staff at Hotondo Homes — from the admin team who kept everything organised, to the tradesmen whose workmanship brought our duplex to life. Your consistency, professionalism, and patience made the whole journey a positive one.
A special thanks to our site manager James for guiding the build so smoothly and always being available when we needed clarity or reassurance. We truly appreciate the effort, communication, and care shown by every person involved. Thank you for helping us create a home we’re proud of.
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Outstanding experience and result !!! Having moved interstate, we completed much of the initial planning process remotely with Hotondo Homes Bendigo, and the experience was professional from start to finish. Jenny, our sales consultant, was excellent — extremely helpful, responsive, and easy to deal with throughout the design and planning… Read more · 1
stages. Kyle, our project manager, was also fantastic and approachable during the entire build process.
We were specifically looking to create a designer-style home and made a number of upgrades and custom changes to one of their standard house plans. Hotondo Bendigo were very accommodating and flexible in helping us achieve the result we wanted.
The home itself is approximately 400 square metres on a 1,500 square metre block, so it was a substantial project, the entire process was handled professionally and efficiently.
The build was completed ahead of schedule, and they allowed us to organise and complete a large shed, swimming pool, and fencing independently prior to handover, which significantly reduced the amount left to do afterwards.
Overall, it was a wonderful building experience and we would not hesitate to recommend Hotondo Homes Bendigo to anyone considering building.
- +4
“Made us feel like part of the family” - We would like to say a massive thank you to Hotondo Homes Toowoomba for building our amazing new house. We had an excellent experience from start to finish. The team at Hotondo Homes Toowoomba made the entire process smooth, enjoyable and as stress-free as possible. Communication was clear throughout… Read more · 1
every stage, and they were always happy to answer our questions and provide valuable feedback to our queries and concerns. They really made us feel like part of the family rather than just another client.
The quality of workmanship and attention to detail exceeded our expectations going above and beyond to ensure our new house was absolutely perfect. I cannot speak highly enough of the professionalism from all the staff involved in the process along the way.
We’re incredibly happy with our new home and would highly recommend Hotondo Homes Toowoomba to anyone looking to build. Thank you for helping turn our vision into reality!
Byron and Bianke
- +4
“The finished home exceeded our expectations” - We had an exceptional experience with Hotondo Homes Toowoomba on our investment build. Adam and Shay were extremely professional from start to finish, and their insight into the current selling market was invaluable. From the outset, Adam carefully considered a house design, colour palette, and… Read more · 1
finishes that would appeal to today’s buyers, all within a fixed-price contract with no hidden fees.
Shay took great pride in her work and was an excellent communicator—passionate, proactive, and consistently keeping us well informed throughout the entire process. The workmanship and build quality were superior, with meticulous attention to detail. We were also impressed by how clean and tidy the site was at every visit.
Thank you to the entire Hotondo Homes Toowoomba team for delivering a high-quality investment build with a thoughtful layout and cohesive design. The finished home exceeded our expectations and will be a beautiful home for someone to enjoy.
- Tom and Annette
We are approaching lock up stage on our build and we are extremely happy with our experience so far. Every stage has been enjoyable and easy to navigate with the team from Hotondo Rocky. The accuracy of the information we have been provided has been excellent, the communication has been excellent, and the overall experience has been excellent! … Read more · 1
The level of care shown to us and our project so far makes us extremely excited to see the end result. A great team of great people!

- +2
Building a home can be stressful and overwhelming, but Adam and his team at Hotondo South Coast made the entire experience smooth, stress free and enjoyable. They listened to what we wanted, kept us informed throughout the whole process, and delivered a beautiful home we absolutely love. The quality of the build exceeded our expectations, and the… Read more · 1
team was friendly, honest, and always easy to deal with. We’re so grateful for all their hard work and highly recommend them. Thanks for building our dream home! Nathan and Amanda
Latest follow-ups
The build was managed well, on time and on budget. There was no extra cost except where we asked for changes. Build took 8 to 9 months. We have had a few very minor issues which were quickly resolved like a broken drain, a couple of cracks in the… Read more · 1
cornice and some sliding doors need adjusting. No build is 100% perfect but overall, we are delighted especially with the kitchen. We would use them again.
Follow-up · Communication was mostly via email to keep record of agreements, change etc. The house was our own concept/plan with Tom the builder getting the proper plans done. We loved the final kitchen layout, cupboards, benches, color etc. See picture.
After hearing horror stories associated with builders, it is hard to believe our amazing journey with Hotando Homes Wallan. We contacted them, while living overseas, to help us with a 4 unit development project. All communication remained… Read more · 1
electronic for a number of years, yet amazingly transparent and straight forward. Over the years, they helped us with plans and permits and later on with actual development of the 4 units.
Wayne Marc has been an iconic builder, very well-known and respected in the Northern region covering Kilmore, Wallan, Broadford etc. Kalen and Keegan took over the family business from their parents, and boy not only they have maintained the legacy of their father, they have taken it several notches higher. They are wonderful young brothers, who are very hard working, never shy of doing odd jobs by themselves when there is a need, wonderfully honest and straight forward. They delivered more than what they committed to, and were always available to discuss and address to our concerns and queries. They have been very flexible and very keen to meet our needs and expectations. It is very rare that a builder would allow other trade persons to be on building site, to accommodate time saving for the investor. Keegan and Kalen were extremely helpful throughout our journey during our first major development project.
While you may stumble across red tapes laid by council and other statutory bodies, Keegan and Kalen make sure that they help you as much as they practically can to help with affairs that don’t concern them. One more thing, Hotando Homes Wallan are not budget builders, so don’t expect low quality material and work. But they are worth every cent that you pay them.
Highly recommended.
Follow-up · Hotando Homes Wallan, have continued providing excellent support, even after delivering my project. Surely Keegan and Kelan Marc have been amazing and are always very responsive to our queries without any delays.
The build itself was well organised, with trades onsite regularly as obviously required. We are happy with the end result of the finished house and love living in our new build. Any issues that arose during the build were dealt with promptly and… Read more · 1
to our expected standard.
The only issue that didn’t get rectified was the water tank. The one we received was not the correct size as per our tender documentation which we are disappointed about as it is 500ltr less than expected.
The interior designer (Karen) was fabulous to work with and did a great job assisting us with our floor plan design and final selections.
The final build was later than expected, mostly due to weather delays, which can’t be helped. After the build, the identified defects were rectified within a good timeframe.
We were allowed access to the site during the build period which was beneficial for us as having never built a house before it was good to see each stage progress.
Follow-up · We didn’t have landscaping done as part of our build as our budget didn’t quite stretch far enough. The exterior finishes are really good, very neat too. The electrician (Tony Sinclair) worked with us throughout the build and suggested lighting in places we didn’t think of, so the overall lighting is fantastic. Because we are true north facing and have a lot of windows, natural light is great too.
Positive reviews
We had an overall great experience building with Hotondo Homes South Coast. From the beginning, Adam and the team were friendly, professional, and easy to deal with throughout the entire process. Like any build, we had a few hiccups along the way, but what really stood out was how quickly any issues were addressed and resolved. Communication was… Read more · 1
excellent, and we always felt listened to and supported. We're really happy with the quality of our finished home and appreciate the care and attention that went into delivering it. Building a home is a big milestone, and having a team that stands by their work made the whole experience much less stressful. Well done to Adam and the entire Hotondo Homes South Coast team. We'd happily recommend them to anyone looking to build their new home.
Find out how Hotondo Homes compares to other Project Home Builders
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Adam was great to deal with from the start and was very transparent, the building phase was smooth sailing with the expertise of James running it extremely well, can't express my gratitude to whole Hotondo South Ciast team for every they have done from start to finish Show details · 1
We recently completed a major renovation on our 1990’s home. With this renovation we had 2 aims. Firstly, to bring it up to date with more stylish and modern finishes and secondly to reconfigure the home to accommodate any additional needs as we age. The second criteria came with the caveat of retaining a stylish look whilst providing a safe… Read more · 1
environment for aging. From our first meeting with Michael, we felt comfortable that he would be great to work with and had the ability to fulfil our brief. We have been extremely happy with the process. At each stage any issues or hiccups were dealt with promptly and professionally. The team supporting Michael and Julie show the same dedication to their work and to providing an excellent end result. Now that we are back in our new and improved environment, we are extremely happy with the dedication and hard work that brought our aims to life.
Angela & Robert
Negative reviews
I received handover of my home from Hotondo Homes Campbelltown in September 2024. Several defects were identified and reported shortly after handover. To assist with the rectification process, I provided a qualified inspector’s detailed report in early December 2024, outlining each issue and its likely cause in accordance with applicable… Read more
standards and regulations.
After handover, I continued following up with the builder for approximately 15 months in an effort to have the outstanding defects rectified. Unfortunately, despite repeated follow-ups, many of the defects remained unresolved.
I then wrote a review in December 2025 outlining my experience. Even after writing that review, I kept the matter in mediation to give Hotondo Homes Head Office and the builder a fair opportunity to resolve the issue amicably.
It has now been a further 7 months since then, with multiple follow-ups made to both Hotondo Homes Head Office and the builder, but the outstanding work is still not completed.
I have genuinely tried to resolve this matter respectfully and amicably over an extended period. However, after repeated delays, ongoing lack of communication, and no meaningful progress, I am extremely disappointed with the lack of responsiveness, accountability, and follow-through from both Hotondo Homes Campbelltown and Hotondo Homes Head Office.
As a customer, this experience has been extremely frustrating and disheartening. Building a home is a major financial and emotional commitment, and customers place a significant amount of trust in the builder and the brand behind them. To have defects remain unresolved for this length of time, despite repeated follow-ups and escalations, has left me feeling ignored and let down. I had expected a much higher level of care, communication, and accountability from a recognised home builder.
At this stage, I feel I have been left with no reasonable option but to consider escalating the matter through the appropriate NSW Fair Trading / Building Commission NSW channels. This is not the outcome I wanted, as I have made every effort to resolve the matter directly and amicably over an extended period. However, given the time that has passed, the number of follow-ups made, and the lack of meaningful progress, I believe formal escalation may now be necessary to have the outstanding defects properly addressed.
THE ABSOLUTE WORST EXPERIENCE OF MY LIFE. Having a mental breakdown at age 32 was not on my to do list. What should have been one of the most exciting times of our lives — building our dream home — quickly turned into an exhausting, stressful, and deeply frustrating experience, all because of this builder’s complete lack of professionalism,… Read more
communication, and respect for their clients.
We were promised a 48-week build. It took 64 weeks — with no proper explanation, no ownership, and absolutely no urgency. A significant delay was caused by the builder due to a ‘clerical error’ made on our HCBF insurance – this took over 11 weeks to rectify causing an 11 week delay before our build even started but yet all Michael could do is try to return blame to us for not providing adequate access to the site.
Throughout the entire process, communication was beyond poor. We were left in the dark for weeks at a time, constantly chasing for updates and getting nothing but vague, dismissive responses — if any at all. It genuinely felt like once the contract was signed, we were no longer a priority.
Our bathroom tiles were laid in the wrong orientation despite the plans clearly showed the tile orientation. Again, a problem we were told was our fault for not telling the tilers to stop when we noticed the error.
We thought that we were getting to the end of this nightmare, then came the OC dramas. Yet again it was councils fault, then it was our fault. I have an email chain sent from council to Michael clearly stating that we needed to have a steel water tank installed in order to have the OC issued however he neglected to pass the information on. So there we were, on the day the OC was due to be issued having to call around to hope that someone could make and deliver a tank to us yesterday – of course another added expense we hadn’t accounted for, not that Michael cared.
The delays didn’t just push back a move-in date — they caused significant disruption to our lives. We were forced to extend our rental, re-coordinate multiple furniture deliveries, and carry the weight of added financial pressure. But worse than the money was the emotional toll. We spent months feeling stressed, powerless, and ignored, watching our timeline slip away without any sense of responsibility or care from their side. There was no transparency, no consistency, and no genuine effort to make things right. The build felt mismanaged from start to finish, and we were left to pick up the pieces. What should have been a milestone full of excitement ended up feeling like a drawn-out battle we had to fight alone.
If you value your time, money, and sanity — stay far away from this builder. They are disorganized, unresponsive, and showed a complete disregard for the trust we placed in them. We regret ever choosing them.
I honestly do not understand how this company receives 5 star reviews, even their head office confirmed that I was not the only person to make a complaint about Michael.
We were offered 10 weeks compensation - not sure how that figure was calculated however we wanted nothing more than this nightmare to be over and to never have to speak Michael again. Turns out our wish was granted, not only did Michael not attempt to make our handover, we have not heard a word from him since.
Before you do anything with this builder, I urge you to contact me so I can give you a clear and concise recount of our experience.
If I ever recover from the emotional distress this process has caused and decide to build another house, I will be going straight to Brad and the team at Stroud Homes Dubbo!
PS - If you're reading this and have any sort of business or operational management experience - reach out to Michael, he needs it. This business would operate a lot more effectively with the correct systems in place.
BUILDER HAS GONE INTO ADMINISTRATION HOME76 PTY LTD TRADING AS HAMILTON HOME..... BEWARE 2 Years Post Construction and still waiting for defect rectification. Still waiting for acceptance and accountability for defective works! I've decided to provide an update of our experience as we approach 2 years since our build was scheduled for… Read more
completion.
In that time, we have been ignored, dodged, avoided, lied to and given the run-around. Hotondo Campbelltown have done nothing to actively remediate our defects.
At the request of Hotondo Head-Office, we have kept quiet and respectful in the hope that our issues might be resolved without further conflict. Fail.
We thank Hotondo Head-Office for stepping in to assist in resolving the issues with Hotondo Campbelltown, some issues were resolved over that time, but many major items remaining. We had hoped that the involvement of Head Office would assist with a speedy resolution that could avoid further action but ultimately these franchises remain Soley responsible.
Over the last 2 years, additional issues have manifested including a major defect in our bathroom which has revealed non-code-compliant installation of the bath and frame which we now have to resolve with Fair Trading.
Do yourself a favor and avoid like the plague.
In honor of our 2-year anniversary, we are considering detailing the defects and poor workmanship in a social media homage dedicated to this remarkable team.
I'm sure Hotondo Campbelltown had hoped that we would eventually lose interest and go away - but i don't believe in quitting while there's still work to be done.
I'm happy for the people providing the good reviews.... I'm glad you have not had our experience.
Hi Mark, Thank you for your feedback. We're truly… Read more (+1 reply)
Recent reviews
From start to finish everything ran like clockwork. My site was kept clean and tidy the whole build, like sites should be. A few extras I needed done were not a hassle, James the supervisor was all over it. Dealing with Adam and Jordie also no problem. Anything I addressed with them was acted upon immediately. The overall finish to our house was… Read more · 1
exceptional. Loving the new build. Thanks again Adam, Jordie and James. This was my second build with these guys. A set of duplexes around 7 years ago also built without fault. I would not hesitate to build with Hotondo again. Thanks again Steve and Sonia
Right From the start Adam’s communication and follow up correspondence was excellent… Any problems that occurred during and after the build he had it’s sorted with communication emails and follow up phone calls. Show details · 1
Building our house with Hotondo Homes was a fantastic experience from start to finish. We were incredibly impressed by the high quality of the construction and the attention to detail throughout our new home. Adam and his team (Scott, Stef, Lauren and many others) made the initial build process smooth and stress-free. What truly stood out,… Read more · 1
however, was their post-handover communication and service. Even after we took possession, they continue to remain highly responsive, addressing our questions quickly and ensuring the ongoing touch-ups and maintenance are handled flawlessly. We highly recommend Hotondo Homes to anyone looking for a quality builder who supports you even after you get the keys!
We bought a home post construction off a private seller in the new home warranty period with Hotondo Port Macquarie. Our customer service experience with Hotondo has been outstanding. We recently found a cracked down pipe and Hotondo promptly fixed it although we are out of the 2 year warranty period. Minor maintenance items have also been fixed… Read more · 1
previously without delay. Hotondo Port Macquarie's representative Shane has been a delight to deal with and his customer service has been second to none. We really appreciate the care and recommend Hotondo as a highly attentive service provider. Thank you again Shane and Hotondo Port Macquarie.
Our House is moving along fast and looking fantastic, Jack and Karina are still going way above what you would expect of a builder and their services and care and the help they have offered us and their eye for detail helping to guide some changes mid build that will just make it all the more beautiful something we would never of picked up on but they did with their high level of expertise and level for detail. Show details · 1
I had heard good things about Hotondo Homes and was recommended to them by multiple people and I am very glad I decided to go with this company. I am a first home buyer and this was also my first time being involved in building my own home. As a single woman with one income I was skeptical of the idea that building a house was realistic for… Read more · 1
someone in my position but I was amazed at how the team at Hotondo were able to work with my budget and ultimately create a home that was perfect for me. The final cost was pretty much spot on with what was estimated and I wasn’t left in the dark if anything needed to be adjusted along the way.
I really loved the process of selections and having the creative freedom to choose exactly what I wanted my home to look like. These selections were brought to life and I couldn’t be more happy with the result.
When I did my first walkthrough of the property, I was able to point out areas that needed attention, such as paint touch ups or tightening of fixings. I was satisfied with how promptly these were dealt with and the transparency of the team, making me feel at ease if there was something that needed addressing.
I would especially like to mention the kindness and compassion of the sales and selections team. They made the process run so smoothly and I couldn’t thank them enough for making me feel supported through such an important stage in my life.
Overall I am extremely satisfied with the service I have received from Hotondo Homes and would 100% recommend this company to anyone wanting to build their dream home because they have definitely made it happen for me.
South Coast Hotondo Homes have been incredible to work with. Nothing was ever too much trouble, the team kept us updated throughout the entire build, and the workmanship is top‑notch. We felt supported from start to finish, and our new home turned out even better than we imagined. Couldn’t be happier. Show details · 1
From the very beginning building with Hotondo homes, Dean,Fiona,Andrew and their Team were most helpful, professional and easy to work with They kept us informed throughout the whole build The quality of the workmanship and attention to detail in our home has exceeded our expectations We absolutely love our new home and would happily recommend Hotondo Homes to anyone thinking of building Show details · 1
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Hi Larissa, We’re sorry to hear that your… Read more (+1 reply)