McDonald Jones Homes

Had such an amazing experience with Phoebe, she was so lovely and helpful. She made the experience so exciting for us! She also had such great experience and ideas for us to add which is what we really loved! I’m so glad we got to work with her and have such a great experience! Show details ·  1

We would like to share our very positive experience building our dual-occupancy property with McDonald Jones Homes. From the beginning of the journey through to completion, the overall experience was excellent. The process was professionally managed, communication was clear and consistent, and we always felt supported and informed about the… Read more ·  1

progress of the build.

A special thank you must go to our Project Manager, Dale Baxter, who played a significant role in making the entire experience smooth and stress-free. Dale was approachable, responsive, and always willing to explain the different stages of construction clearly. He kept us informed, responded promptly to our questions, and ensured that any matters raised were followed up and resolved appropriately.

The quality of workmanship throughout the property was impressive. The team demonstrated excellent attention to detail, and the finishes were completed neatly and professionally. Quality, safety, and compliance were clearly treated as priorities throughout the construction process.

What stood out most was the end-to-end customer experience. Any questions, concerns, or minor issues were handled promptly and professionally. The level of support continued even after construction was completed, which gave us additional confidence and peace of mind.

Building a property, particularly a dual-occupancy development, can be a complex and stressful process. However, the professionalism, communication, coordination, workmanship, issue resolution, compliance, and ongoing support provided by McDonald Jones Homes made our experience genuinely positive.

We have already recommended McDonald Jones Homes to many of our friends, and several of them have now started their own building journeys with MJH. This reflects the level of confidence and satisfaction we have in the company and its team.

We are extremely satisfied with the completed property and would confidently recommend McDonald Jones Homes to anyone considering building a new home or investment property.

Our sincere thanks to Dale Baxter and the entire McDonald Jones Homes team for their dedication, professionalism, and support in successfully delivering our property. We would gladly choose MJH again for any future build.

The internal selection day with Jenavee was a wonderful experience, we had plenty of time and was never rushed to make our selections. Time out to discuss and make informed decisions through out the day was incredibly helpful and relaxed. Show details ·  1

Our experience with the design team particularly Matt and Melissa at the design studio was wonderful. Both team members were extremely professional, well versed in their products and options that worked for our particular design ideas. Matt is a highly skilled and efficient person who made this experience truly enjoyable. Show details ·  1

We have nothing but praise and admiration for the McDonald Jones Oak Flat Building Team, including the husband and wife sales team at Wongawilli. Due to the builds location and other council red tape, it has been a long journey and a difficult build for McDonald Jones. And I want to thank McDonald Jones for their persistence and support in getting… Read more ·  1

the DA over the line. They have been really professional, supportive, empathetic helpfull and patient. And we must say they should be an inspiration to other builders. Their clientele support, communications, easy to talk & deal with, progress photos, and the quality of their workmanship and materials and pricing is all aimed at building and delivering a great and beautiful home for their clients. AND, what a house McDonald Jones is building us...... WOW !!! It is now approaching lock-up stage....and again, WOW !!!

I showed my brother, (a structural engineer) photos of the steel-frame of the house McDonald Jones is building us. And he was absolutely impressed and astounded by the amount of steel and steel frame thats gone into the building of the house. As he commented, " Great house to get away from the Big Bad Wolf."

I take my hat off, and put the entire McDonald Jones Team at Oak Flats and Wongiwilli up on the highest pedestal, from the beginning to the builds present stage.

Our build journey started with the husband and wife sales team at Wongawilli, George and Annslee. They are remarkable, and we soon developed a great rapport. Speaking of which this great rapport was extended right into the whole McDonald Jones Team at Oak Flats. George and Annslee helped and spoke with us about the correct design for our block and working within our budget. They also invited us to the Oak Flats office one evening, where we were shown videos, shown building materials and other construction items like; bench tops, door handles, basins etc. We were also introduced to a lot of other Oak Flat team members.

We then had an appointment to meet Ben at the Oak Flat office. Ben was great in helping us make the correct selection choices and styling for all the internals and externals, including appliances, kitchen, bench tops, door handles, cupboards, doors and colours and more.... And the way we chopped and changed, lucky, Ben is a very patient man .... haha ;). And all the other staff at the Oak Flat Office, including the friendly receptionists, Monique, Mrs. Lee, Allison, Bella G., and every single team member quietly working at back of house on plans, designs, sorting out council DA's etc etc. Thank you all for your professionalism and dedication.

After starting construction last October, the build has been full steam ahead. Great progress has been acheived and just about to lock up stage and we are so .... very excited !! Thanks to the two great building supervisors; namely George Pastrovic and Cameron Dagger. Thank you both for keeping us updated with your consistent uploading of progress photos to our profile. Great communication skills and general easy to work and get a long with attitude. Both George and Cameron have shown great professionalism and skills as building supervisors, liasoning with us and contractors. Ours was not an easy build, due to its difficult location. However, due to George and Cameron's tenacity and the support of the entire Oak Flat's Team, many issues and problems, were overcome. Again, I thank you all, for building our dream home come to fruition.

We also would like to say a BIG Thank You to all the contractors, sub-contractors and suppliers that McDonald Jones have chosen to contribute towards our build. They are the quiet achievers and they have been picked by McDonald Jones for their professionalism, and quality in workmanship.

And finally a big thank you also, to the McDonald Jones CEO Rob Douglas and all managers for running a great Building Company like McDonald Jones for your; Customer Service, Innovation, Building Designs and Plans, Professionalism, Flexability and making McDonald Jones Homes an Inspiration To Other Builders, that they could only wish to strive for, and setting a great standard for these other builders to strive for.

My wife and I have said it before, and we'll keep on saying it, " McDonalds Jones Is Too Good To Be True. Amazingly It's All True !!!

And to cap it off, again: Thank You So Much McDonald Jones

We are very pleased with the quality of our McDonald Jones home and love how it has all come together. Wayne Gordon, our Construction Site Supervisor has delivered a high-quality build, and we are so pleased with the process. I had many questions throughout the construction process and they were always answered. Reaching practical completion there… Read more ·  1

were only very minor superficial things that were picked up and these were addressed before handover. Wayne also went out of his way to do our handover before the long weekend, late on a Friday afternoon, so we could have our keys as soon as possible. Our friends and family have also commented on the quality of work and the high standard of the build. We felt very confident building with MJH due to their reputation and are happy with our choice. Mandy Hardes our Construction Coordinator was also extremely helpful along the way and was always on top of things. Through each stage, from our very first enquiry, MJH have been great to communicate with.

Thank you so much Mcdonald Jones especially James Evans the one that been helping us since day one through everything and no drama, everything done as we expected to be done, sooner than we thought, very happy with the results. Once again Thank you again James and Mcdonald Jones. Show details ·  1

I ' m a Chinese guest and my English is not particularly good . I have to use translation software to better understand every detail . But I was a very lucky guest to meet Jack and Tracey . They are professional consultants and very patient in explaining . When I didn ' t understand something , they would use translation , pictures and other… Read more ·  1

methods to make me realize that McDonald Jones ' sample room is my dream home . Whether it ' s the quality of the building or the color and style matching , it ' s everything I want , so I chose this place without hesitation . They will lead me through my house - building journey . I believe everything will be a wonderful memory .

I want to share our experience building a home with McDonald Jones. Our house is a dual occupancy property, and the construction took around six months. Initially, we were only going to build the house, but we decided to upgrade to a full-turnkey package that included everything—and I’m so glad we did. Throughout the entire process, Dale, our… Read more ·  1

project manager, kept us updated weekly. Everything ran smoothly from start to finish. Before we knew it, the house was complete, and it was time for the final inspection. Dale was incredible. He guided us through every detail, explaining everything clearly and celebrating the completion of our home with us. Every part of the work by McDonald Jones was meticulous—far beyond our expectations. From the tiles to the grouting, down to every bit of silicone, everything was finished neatly and with exceptional quality. What really sets McDonald Jones apart isn’t just the construction itself. Since this was our first investment property, we had little to no knowledge about the process, but they guided us on real estate decisions and recommended everything we needed. Any minor issues in the house were addressed immediately. Even two months after completion, I am still extremely satisfied with the communication and support they provided throughout. If we ever build another house, there’s no question—we would choose McDonald Jones again. A heartfelt thank you to Dale for turning our dream into reality, and to his entire team for their dedication. Special thanks to Lili in the office for all the help along the way. And to everyone at McDonald Jones who worked tirelessly from start to finish to make sure our home was completed flawlessly—thank you so much.

We were lucky enough to have Danielle for our externals and internals appointments at the Norwest My Choice Studio. For externals, our vision was a bit outside of the ordinary and Danielle went the extra mile to help us achieve it. For internals, Danielle was very encouraging and supportive of our style, gave helpful advice, and we left with… Read more ·  1

everything we hoped for. It was a huge day but lots of fun. We can’t wait to see our dream home become a reality! Thanks Danielle!

We had our internal selections meeting with Phoebe, and we couldn’t be happier with the experience. She was incredibly patient, knowledgeable, and professional throughout the entire process. Phoebe took the time to understand our budget and provided the best options and recommendations to suit our needs. She made what could have been a stressful process feel easy and smooth. We truly appreciate her experience and support. Show details ·  1

The process and people were exceptional, my wife and I did not think that the experience would be so enjoyable and would look forward to going back each time. All were very professional and caring to our needs. Thanks to the team. Show details ·  1

Our single-story home took a year to build and finished in mid-Nov 2025. All things considered, we’re pretty happy with the completed construction despite some bumps along the journey. I’d like to give a shoutout to Angela Jackson (Site Supervisor) and the MJH Team who brought our new house to life. What I liked: - The administration from… Read more ·  2

planning to handover was generally well organised and structured. It was a step-by-step process. - The house is exactly as per plan. No surprises. Quite happy with the finishing build. - Lachlan Tupper was great to work with during the initial engagement and tender presentation. - Ziggi and Danielle were friendly and helpful. - Angela Jackson did a great job for us a kept us updated regularly. I appreciate her transparency when things weren’t going exactly to plan but told us what the next steps were.

What I didn’t like: - The roofing insulation that was left opened for a week during rain. We were told that it'll just dry out. Not sure if they ever replaced it. - The valley finishing of the colorbond roof looks weird, but there hasn’t been leaks during heavy rain, so I guess it’s fine. - The electrical appointment felt like we were rushed, but we’re happy with the result. - The two separate water plumbing leaks that occurred in June and Sept 2025. These were eventually fixed and repair works done, but they were concerning knowing it happened for a new build.

What could be improved: - The internal and external selections to be more transparent with choices and their pricing so that we could plan ahead. Making decisions on the meeting day without a table of choices was rather stressful. It got really confusing as to what items were included as standard and which ones were an upgrade. A spreadsheet with photos would have been so helpful for us to make decisions more efficiently.

We're 3 weeks into post handover. No major issues apart from the downlights occasionally flickering.

Overall happy with MJH, given how unpredictable the construction industry can be. Thank you MJH!

Diane Alfar is probably the best in the business. With her solid experience in the business, she really knows her craft and will help you thru out the process. Things are really going well with this build so far. Show details ·  1

We’ve just had our handover and are ready to share our overall experience — it’s been a solid 5-star journey! Special thanks to our site supervisor Troy, area manager Brian, and project manager Nicole for being absolutely efficient, helpful, and responsive throughout the process. Our build went relatively smoothly, and any issues that came up… Read more ·  1

were promptly rectified to a satisfactory level.

We’re very pleased with the quality of the build and the attention to detail. The only downside was our studio selection experience, where we were given some incorrect information that impacted a few aspects of the build. Fortunately, the construction team handled these issues professionally, and everything was resolved in the end.

Now, we have the beautiful home we’ve been dreaming of — thank you MJH, we’re very happy with our choice!

We were turned away by many builders that could not work on our sloping block in Sydney for several reasons. At first we thought surely your not going to get your dream or quality home with one of these major builders as you’re limited by the choices and designs, amongst other things. This factor however ended up being a blessing in disguise as it… Read more ·  1

kept our costs down, expectations real and our construction project executed to plan and under budget. We can truly say we are blown away by our final home. The early days of working on a plan and design were incredibly stressful. The sales team- Ton and Kat did a wonderful job in helping us to choose a suitable plan and navigate us through the multiple decisions and challenges we would face. Once construction started, supervisor James was fabulous. No issue was not dealt with promptly (like any project in life you will face bumps, but it’s how it’s managed that matters). Our design consultant did a wonderful job by ensuring our vision came to life and guided us with her experience and good eye for detail. We had enough flexibility after handover to do our own flooring, windows dressing and add a few personalised touches. Our build complete in 7 months! Thank you MacDonald Jones. We are still pinching ourselves.

Don't go with McDonald Jones two stories – House is two stories and they started March 2023 now October 2024 and still not to lock up stage and still faults with water entering the brickwork so mould in the gyprock. Brick work done by two different… Read more

layers. The first half good, the second half crooked. The roof has missing flashing and on the windows. Tilling still not finished plus more. Had to pull down gyprock as wall were crooked. Now end of January 2025 and still houses are not finished. The rendering was done on the bad bricking house, the bottom of house is crocked so when footpath is cemented it looks bad. The brickwork on the other house has to be stained as bad batch of bricks. Been waiting from last year still not done. Tiles inside is not good still waiting to be fixed and finished. Microwave oven cupboard has a hole in back and told this is how it is done. I have informed them one house has no hole so fix the other house. They say still waiting for the kitchen mob to fix. NBN one house no string in it so they won't connect until fixed.This is costing us interest and lost revenue of $1,500 per week rent. I have retired and have no income as this is my pension. I have to draw down on the loan to live. They say the house will do PCI on 31st January but house will not be ready then as they will still have problems to fix. You cannot put tenants in and say let repairers in to fix things. Mc Donald Jones get your act together. One year over contract and still not finished. $35 a day does not cover interest and no income from my investment. I have 2 pages of things that still need doing before PC and is nearly of January 2025. They tell they owe me $8,000 per house for being late, but it has cost me in interest and lost income way more than that. We are now on our 5th site supervisor and countless tilers trying to fix up previous work done. Still inside house painting needs fixing. Faulty bricks from still not done/staining, how long will stain last? May 2025 they gave us the keys, only 1 front door key, what happen to the other one. No photos to prove the work has been done as we were overseas when handover happened. They did pay the $35 per day for the excess time for the late hand over, still did not cover interest paid. When tenants moved in there was a leak and it wet the new carpet and a large hole in wall in toilet was made to repair it. It has been over 3 months and hole in wall still not fixed and no photos to show repairs have been completed. Now done after 3 months but waiting for the wall to be painted. The wall still not painted another month later. McDonald Jones wants the 13 week repair list to sent, we have tenants in house will do for 3 month inspection. We live a 10hr drive from houses to find some jobs still not completed and found more things that need repairs. Still no repairs done and it is end of September. My son build with McDonald Jones and his house given to him 5 months before us and he is still waiting on repairs for 9 months and counting. Inside of his house has to be repainted. Someone sanded of the ceiling and walls and they did a bad job. It is September 2025, so for it to be fixed and the painting to be done. He has been in house now 9 months and still waiting for painting and other repairs. We have made calls to site manager [Name Removed] and he does not return calls after building had problems with water leakage. McDonald Jones do not like to finish the mistakes that are made in their builds and they hope you just stop asking and don't follow through. We received a gift to say thank you, but we built 2 houses and only gave us 1 gift for both houses. We were given 2 mini Webber's for all the problems but not larger enough for people living in a 5 bedroom house.