651 reviews
AI reviews summary
This report synthesises recent feedback for China Highlights, based on a high volume of 5-star reviews and occasional 4-star experiences.
The overall sentiment is exceptionally positive, with users frequently highlighting the company's ability to provide a "VIP experience" that removes the logistical friction of travelling in China. The service is characterised by highly personalised itineraries, seamless multi-city transitions, and guides who go beyond standard duties to accommodate families, dietary needs, and special occasions. While the vast majority of experiences are flawless, minor issues regarding specific hotel standards and itinerary oversights have been noted.
Pros
Cons
Verdict
China Highlights is an elite choice for travellers seeking a highly managed, stress-free, and culturally rich journey through China, especially for families and those with mobility concerns. The company excels at high-touch personal service and complex logistics, though travellers should double-check that specific physical restrictions are clearly communicated to the local guides before arrival. Overall, it is highly recommended for those who prioritise service quality and local expertise over budget.
We just wrapped up an incredible trip to Chengdu, and our experience was made entirely unforgettable thanks to our amazing guide! From the moment we met, their warmth, deep local knowledge, and impeccable organization set the tone for our entire stay. They handled every detail seamlessly, but a few highlights truly stood out. Getting to… Read more
participate in the Panda volunteer/caretaker class was a once-in-a-lifetime experience, and our guide ensured we had the best possible access and context while learning about conservation efforts. Later in the week, taking us to the Sichuan opera was an absolute thrill—they explained the history, secured fantastic seats, and made sure we didn't miss a single beat of the incredible face-changing performances. Beyond the major sights, their insider tips on the local food scene and effortless navigation of the city made traveling with family an absolute breeze. If you are heading to Chengdu, do yourself a favor and book them—you won't find a more thoughtful, professional, or engaging guide anywhere!
Book with Tommy in Guangzhou!!!!! He was excellent, exceeded all of our expectations! He is incredibly passionate about his job and it shows! He was super patient with us as we are from the US and there are major differences between our countries. He was quick to adjust to our changes and worked with our pace. He was super knowledgeable and made… Read more
sure we were prepared for anything! I'd recommend him every time! We had a great time in Guangzhou and we will never forget him. Thank you Tommy! Book with China Highlights, they make your trip seamless and unforgettable!
During our family trip we spent a few days at chengdu and it was an amazing experience and we wished that we stayed more days there. Our guide Eric truly made this trip to chengdu well worth it, from scenery, his flexibility to our family's plans as well the knowledge for each of the places that we went to. Show details
Reviews with attachments
- +5
Helen from China Highlights in Chengdu was our tour guide. She is very knowledgeable of the sites we visited. Our itinerary was changed according to the group dynamics and she even arranged an extra tour for us. Helen is vibrant, energetic and passionate about her work. Thank you Helen for a memorable experience Show details · 1
- +7
- This review covers the last day of a 12-day tour in the region organized as a private tour with China Highlights - We had a great experience throughout the trip and our last stop at Chongqing was the icing on the cake! China Highlights does a great job in making sure you are well-taken care off and feel like a VIP. We had a delightful day trip… Read more · 1
around Chongqing and we will be back for a longer stay. Chongqing was our last destination for our departing flight back home and so we had planned only a 1-day stopover. But it was a fantastic one-day with our lively and lovely guide Amy. She was enthusiastic and gave us a great introduction to Chongqing. She knew we had only one day and she made sure that we hit the major sites - all well-executed in conjunction with our personal driver who dropped us off and picked us up in practically military precision. We wasted no time in moving from one place to another.
We visited Shibati (Eighteen Stars), Kuixing Building, Hongyadong, Liziba, Ciqikou, Liberation Times Square, Top of the WFC and Raffles City Chongqing. Besides seeing some of the major touristy sights we were also given an opportunity to enjoy the "host project" which was a walk through the local community to see how the residents of Chongqing live and to experience the local flavour and environment. We particularly enjoyed that as it gave us great perspective on the progress of Chongqing and how far it has come in just 3 decades. AMAZING. We also got to enjoy a lot of local food at local establishments which were all well-recommended by Amy.
And for the grand finale in the evening, Amy arranged for us a river cruise at 8pm. She knew there was the once a month drone display in the night sky that starts at 8.30pm that (Saturday) evening and specifically arranged VIP tickets for us on the cruise so that we sat upfront at the top of the boat without the crowd to enjoy the great scenery and show.
Amy was with us from the start to the end of the day to make sure nothing went wrong. And this was especially important to me as I was travelling with my 80+ old mum who needed some help in moving around.
The whole day was well-coordinated, efficient and comfortable! Amy is an outstanding tour guide. We will be back!
Video review on Marianne our guide who is highly recommended. Show details
- +3
We had the pleasure of having Gary Wei as our tour guide for our visit to Guilin and he has made the trip very relaxing, comfortable, and fun! He is very passionate about his job and loves to share about the places you are visiting and about the history as well. He puts a lot of attention on ensuring we never lose or forget anything, and was… Read more · 1
always very punctual with the driver and our timeline. Out of our 4 stops in China so far, Guilin was the most enjoyable and it was largely due to Gary!
He made great suggestions of where to go and what activities we should do. Although we had locations set, he had great knowledge of local activities and eats.
We hit the reed flute cave, the Li river cruise tour, Yangshou countryside the old town of Daxu, and the Elephant Trunk Hill. Our favourite was biking around the countryside of yangshou and the old town of Daxu!
If you can request a guide, I would 10/10 recommend you ask for Gary every time!
Jennie our guide was excellent. Very professional and efficient. She surpassed our expectations. Show details · 1
Highly recommended guide Jack in Lijiang! Professional and services rendered by China Highlights. Meals were good and hotels awesome and conveniently located. Show details · 1
A great day in Chengdu with Eric as our guide. The pandas were very lively today, and we had a mah jong lesson too. Highly recommended.
Our 1 and 1/2 days trip to Chongqing turned out to be way too short to fully visit this amazing vertical city. It is truly spectacular. Our guide Michel (who also speaks excellent French) showed us the most iconic places, inlcuding a visit to the old shelter tunnels now turned into restaurants and shops. Michel voluntarily shares a lot of information and his friendly nature makes you feel welcome and well cared for.
We spent a few days in Chengdu and China Highlights perfectly organized all the activities for us: we felt relaxed and satisfied, and their attention to the customer and their needs is truly outstanding! Our guide Helen from Chengdu city was impeccable: she accompanied us to the Panda Research and Protection Base, to visit city parks, to a tea… Read more
house, and to the Giant Buddha of Leshan… EVERYTHING WAS AMAZING!!!! And beyond what was already planned, Helen taught us how to play Mahjong – a very fun game that locals are passionate about – in a beautiful tea house inside the People’s Park; and since we wanted to see a market to buy Sichuan pepper, Helen took us there and described all the vegetables and fruit on display… And at times she suggested activities we could do on our own! In short, thank you China Highlights for making our trip to China unforgettable.
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- +2
We had such a wonderful trip in Chengdu. Our guide Jason was friendly and patient with us throughout our journey. In Chengdu Research and Breeding Base of Giant Panda, we enjoyed watching the lovely pandas very much. It was an unforgettable experience for us. Jason also took us to see Anshun Bridge in the evening. The bridge looked absolutely… Read more
amazing with colourful lights shining over the river.
Jason told us there are many more places to discover in Chengdu. We truly loved every minute of this trip. We hope to travel to Chengdu again and explore more of this charming city.
- +3
Our trip to Chengdu was an unforgettable experience! One of the highlights was visiting the Panda Base, where we got to see the adorable giant pandas up close. We also enjoyed a relaxing walk through People’s Park, where we had traditional tea and even played mahjong with our lovely guide, Eric. He was friendly, knowledgeable, and made the experience so much fun by sharing interesting stories about Chengdu and helping us feel like locals.
- +1
Our trip to Beijing was for 5 days. Our guide Mark and the driver were very welcoming and forthcoming and adapted the schedule to make it interesting for our kids as well. After visiting the Great Wall, Mark spontaneously brought us to an orchard to pick local fruits. They also brought us to the biggest domestic animal market in Beijing after our… Read more
normal daily program. We had an amazing time visiting the monuments of Beijing where Mark gave a lot of historic insight and gave us amazing tips for our nighttime visits.
We have engaged the tour agency for a 14 days private tour to Yunnan, Chong Qing and Chengdu. All the tour guides are friendly, professional and knowledgeable. As Singaporeans, we do communicate with the tour guide with both Mandarin and English. Since their command of English is good, it helps to make our Q&A sessions interactive and fun. Each… Read more
tour guide has their commendable strengths which we will point out below. Rosemary - Knows how to make us feel at home with our first stop in Kunming. Gives off family sister vibes. Brought us to good places for food and knows Singaporeans’ taste for food. Highly recommended the rose flavour and ham flavour tang yuan which are something special in Kunming. Joan - Presented hospitality with the highest EQ which makes us feel so blessed to have her as our guide. While we Singaporeans love to stop and shop in every shop, she waited patiently and even offered to help us carry our shopping bags (we rejected a few times while she sincerely insisted). She tries her best to help us take photos and we had fun posing for her. Adam - He patiently gives us freedom to do what we like to eat, rest, shop, and go toilet. Peter - We are blessed to have him as our Tibetan tour guide who can explained to us about Buddhism and their spiritual walk in an in depth way. We enjoyed his sharing of life experience and because of his connections, we have a divine chance to speak to a monk (his friend) in the Tibetan monastery. Tracy - She is time efflcient with the itinerary like a Singaporean does “chop chop curry pok”. It works when you want to get out of the 40 degrees burning hot sun in the open spaces of Chong Qing and hide indoors and cool yourselves down with cold bubble tea. Eric - He gives off the young brother vibes. We appreciate that he sincerely offer to help us talk to the driver when shifting a few itineraries. We bonded with him the most as he holds great command of English language. Since he knows Singaporean nuances very well, we enjoyed holding conversations with him, exchanging stories about ourselves too.
- +2
Our tour guide is Winnie and my mom and I visited Chongqing. We were booked into a hotel with a beautiful view of the river and city. Winnie showed us many beautiful places near the river and tourist attractions such as the train station in the building. In addition to that, she gave us a tour of her university.
Tommy is the our tour guide for visit in 廣東。He has provide excellent recommendations for local cuisines. We enjoy the food very much. Tommy also has given an impressive understanding of local history. Definitely will visit again. Show details
Latest follow-ups
Again i Booked my china trip with china highlights and again i was complete satified with drivers and all the four guides, Luna in yunnan , steven in Guizhou , Terry in Hunnan abd Li in Guangzhou were really good and helped me in all needs Show details
Follow-up · Regarding meals, as i am traveled overland I was eating everywhere in local resraurants and Ivwas mostly satisfied, it was sometimes spicy, my activieties were mostly walking in the natioal parks ,whichcwas good organisised , the accommodation where sometimes "homestays " in nature aeras and I was surpised how good they were
We had an amazing week in Gansu! Following the old Silk Road, our itinerary was outstanding with incredible historical and natural wonders throughout. China Highlights did an excellent job organizing and coordinating, and Robin was an A+ guide throughout. Highly recommended to anyone looking for an incredible adventure! Show reply
Follow-up · the organized tour/guided part of the trip typically would be 6-10 hours/day. so yes there was plenty of time for independent exploration. and even during the organized part of the tour, there was independent time as desired for markets, museums, and sightseeing. Hotels were dramatically better than expected. Some of the hotels were truly 5… Read more
- +7
Last year in April we had the most amazing trip with China Highlights including, Hong Kong, Guilin, Yangshuo and Gulanyu. Roger Li was our contact and organised the trip, taking into account we had to cater for my family of 6 adults including my 87… Read more · 1
year old mother in law . It all worked splendidly, including getting us to have breakfast in her childhood bedroom in Gulanyu. We had such a super time, we had to have another trip. Roger has again helped us with our itinerary and we are all set for Shanghai, Xian, Qufu, Kaifeng and Haungzhou in July 2025. We are really excited about it. China Highlights really are the best. The guides really great are and so thoughtful.
Follow-up · We subsequently hada second holiday with China Highlights in July 2025. This time just myself and my husband. Roger Li organised it all for us. We flew into Shanghai, then the next day flew Xian. In Xian we had the indomitable Crystal as our guide, who was full of energy and enthusiasm. We just love this city. It was our second visit and we could… Read more
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In-depth reviews
China Highlights’ Custom Tours are exceptional. It was just my two brothers and myself and a different tour guide for each city. All the guides were extremely knowledgeable about each city or region that they were assigned to. China Highlights did an exceptional job taking care of us! We loved the flexibility of doing a custom tour because it… Read more
allowed us to try local restaurants that don’t cater to large tour groups. The food was outstanding everywhere we went because the guides knew where to take us for delicious local food. The five star hotels were also excellent. We were pretty tired at the end of the day, so we wanted a nice place to shower and rest. Karry, who was our China Highlights travel agent, did a wonderful job getting us the port visa since I had a difficult time obtaining a tourist visa. With Karry's help with getting us a port visa, it greatly reduced my anxiety regarding getting a tourist visa. Karry was very clear about all the trip preparations and responded to our questions in a very timely manner.
Henry, who was our guide for Guilin, accommodated our every need. He took me to the pharmacy when I caught a cold. When I learned about the Red Yao people and how they treated their shiny , healthy hair with fermented rice water shampoo , Henry took me to a local salon that gave me a special shampoo treatment with a similar shampoo. Due to the physical limitations in our group, Henry took us to the scenic overlook called the Painting of the 100O Mountains which allowed us to see several limestone peaks in a panoramic view. This scenic overlook did not require a lot of steps to hike. Henry was extremely accommodating.So we like the China Highlights' custom tour because it offers greater flexibility to meet our personal needs. With China highlights Custom Tours , there’s a lot more flexibility with choosing specific restaurants for local food and making accommodations on the itinerary when necessary. Thank you again China Highlights for a wonderful China tour experience! I highly recommend China Highlights if you need to book a tour in China.
- +2
Our 7ppl private 20- Day trip was quite a trip. We had 2 elderly and 1 x 5 year old traveling through Beijing, Zhangjiajie, Chongqing, Chengdu, Jiuzhaigou, and Xian. Overall, we all had a great trip. We did have some hiccups in the trip and tour guides that we liked and didn't like as much on the trip. Our favorite tour guide was, Tony at… Read more
Zhangjiajie. He was great. He was able to provide a ton of information at every location we went. He was clear and very informative of local traditions and cultures. We left feeling like we really knew the place and experienced all we could. His English was well spoken, allowing us to clearly understand everything. He was also very well connected, allowing him to be very honest with where to shop and where not to shop. There was never the feeling that our group was compelled to buy anything.
Our second best tour guide was Eric in Chengdu. He was able to provide excellent customer service. We had many hotel issues from the rooms being to hot to the iron not working. Eric immediately contacted the hotel to resolve the issues. He not only got the front desk involved, but he reached out to the hotel manager who personally apologized. Eric also was able to communicate clearly in English with us and took time to show us historical sites even late at night. Eric was also our guide at Jiuzhaigou. Being the attraction was mostly going up and down stairs, Eric was extremely patient making many rest stops. Eric went with our speed and focused on what we were most interested in seeing. Our group needed tons of flexibility and patience due to the 2 elderly and 1 child and Eric definitely met both. We would have loved for Eric to provide more discriptions and history at all the attractions.
One thing on the trip that we did not appreciate was when tour guides led us to stores that placed us in awkward situations where we were pressured to purchase items. We were taken to stores by certain tour guides and told we didn't have to purchase anything, However, we would be the only family in the store with 3 store clerks handing us items and asking if we wanted to buy it. We made it clear to our tour organizer we did not want to be compelled to purchase anything, but it still happened at certain attractions.
I general, China Attractions provided our family with a wonderful experience. We fully enjoyed our trip and would love to visit China again. The take away is we would shorten the trip to 14-days max and request for hotels that offer self serve laundry facilities. In Chengdu, we learned our lesson. There weren't many self serve laundry facilities and even the 1 we found didn't have a proper working dryer. Again, thank you Eric for getting the hotel to help with drying our laundry for free.
We had the pleasure of having Selinda Zhang as our tour guide in Beijing for three days, and she made our trip truly unforgettable. She is incredibly knowledgeable about Beijing’s history, culture, and attractions. Her planning was outstanding—she always knew the best times to visit each attraction and how to avoid the crowds, saving us a great… Read more
deal of time and allowing us to make the most of our trip.
Selinda also went above and beyond to give us authentic local experiences. She took us to a park where we had the opportunity to play ping pong with local residents. It was a lot of fun and gave us a glimpse into a pastime that is clearly enjoyed by many people in China.
Most importantly, Selinda was exceptionally kind and thoughtful toward my 90-year-old mother. She was always patient, attentive, and considerate, making every effort to ensure that my mother was comfortable and that everything was as easy as possible for her. Her care and compassion meant a great deal to our group.
We highly recommend Selinda Zhang. She is professional, caring, well-organized, and truly passionate about what she does. She made our experience in Beijing smooth, enjoyable, and memorable, and we are very grateful to have had her as our guide
Recent reviews
Highly recommend travel service. Very well organised and super friendly guides. William was amazing on our trip to Thr Great Wall and Thr Forbidden City. 5 STAR rating ⭐️ Show details
Our tour guide Joanna was excellent and incredibly knowledgeable kind and patient she made us feel welcome on all aspects, thank you for taking such great care of us! Show details
Eric and our driver gave us a truly diverse and memorable day in Chengdu. Eric is an exceptionally knowledgeable, attentive, and humorous guide who not only shared fascinating background information but also personal insights and experiences. Throughout the day, he proved to be extremely flexible, adapting the itinerary to our interests and… Read more
offering many valuable recommendations.
Together, Eric and our driver went above and beyond the original plan, taking us to wonderful hidden spots around Chengdu and ensuring that every detail contributed to a fantastic experience. Their dedication, enthusiasm, and genuine care made this an unforgettable day.
Thank you very much!
I had an absolutely fantastic time in Chengdu. My tour guide Jason took me to see the pandas, helping me find the best spots to take photos and teaching me lots of interesting facts about them. My only regret is that my stay in Chengdu was too short. Jason also took me to local restaurants and recommended dishes for me. The food is absolutely… Read more
amazing. Another highlight was an evening walk along Bar Street, a little surprise organised by my guide, where I saw the bridge lit up with lights in all is splendour. I had an unforgettable holiday here and I thoroughly recommended visiting this city.
- +2
Fantastic experience with best guide from Chengdu Helen. She turned our trip in a wonderful journey. We felt save and she showed us even small details from the Chinese culture. We were playing the popular game in the park, had best shots from every attraction and she answered every question thoughtfully. Her English is very good so we never had… Read more
misunderstandings and she cared about us a lot. She showed us every attraction with joy and we really had three great days with her In Chengdu.
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