Imagine Cruising

Phone call with Katelyn this morning very helpful and new her product very well said she would phone me back after speaking with her colleagues tomorrow. Katelyn rang me back within three hours with my query resolved. Very unusual to get service these days so quick so thank you Katelyn Show details ·  1

We both highly recommend Imaging Cruising ,they were very helpful in our booking we had a wonder experience on our last cruise we have booked many times with Imagine Cruising and i would be happy to recommend friends and family and i have just booked a 32 day cruise and after talking with my two nieces they also booked. Show reply

Very excellent customer service and very thorough would highly recommend them will use them again Show details ·  1

I was booking from a recently received imagine brochure and the price that was stated for an azamara cruise in feb 2027 was different to what i was… Read more ·  1

charged. Why do you advertise a price in the brochure and then charge a higher one when booking. Iam not blaming the consultant but how come they have a different price to the one advertised.

We booked a European river cruise and flight package through Imagine Cruising in August 2025 for cruise in June 2026. Our bookings were made long before the conflict in Iran started. Our initial flights from Brisbane to Prague through Qatar were cancelled in March 2026 due to the conflict. Imagine booked alternative flights through Dubai on our… Read more ·  1

behalf and this worked out very conveniently with no additional cost to us.

We were a little concerned about the safety issues with flying through the Middle East during the conflict, which was contrary to the Australian Government advice not to travel through this region. Fortunately, our flights were uneventful, with a smooth transit through Dubai.

Subsequently while we were in Europe, our return flight From Dubai to Brisbane was cancelled. The initial alternative flight arrangements offered by the Emirates were very inconvenient with the original flight from Amsterdam to Dubai retained, but then a 34 hour transit stop in Dubai as part of the replacement booking. Emirates provided no information about accommodation in Dubai airport during this period, or compensation for the delay to cover any additional expenses.

We contacted Joshua at Imagine Cruising to ask if a more convenient alternative flight from Amsterdam to Brisbane could be found on our behalf. Joshua responded to our request very quickly and with the assistance of the Imagine Flight team (and within only 36 hours), they found a much more convenient alternative flight booking from Dubai to Sydney, then a domestic flight to Brisbane. This booking required us to stay overnight in Sydney due to the very late arrival of the international flight from Dubai, before catching a domestic flight to Brisbane the following morning.

This rapid response to our request allowed us to continue our trip in Europe without the ongoing concern about getting home.

The altered flights and accommodation were provided at no additional cost to us and we were very pleased to spend a night in Sydney, rather than 34 hours in Dubai airport, especially since there had been a breakdown in the Iran ceasefire and a renewal of the nearby conflict.

We appreciated the speed of the responses we received from Joshua and the convenient alternative flight bookings arranged by Imagine on our behalf. It made for a relaxed ending to an enjoyable European trip during these troubled times.

Thanks again, Joshua and Imagine.

I thoroughly enjoyed recent cruise ending in Hong Kong with Azamara Onwards booked through Imagine Cruising. Airfare and hotel accommodation in Sydney arranged by Imagine was excellent. My only criticism with Imagine was return air booking from… Read more ·  2

Hong Kong - I had requested upgrade to Business Class and suggested I fly Cathay direct to Brisbane Was told y Imagine Staff member Philippine Airlines was an earlier flight so I agreed without any investigation. Fellow passengers I discovered were flying Cathay was departed earlier despite what Imagine had advised me. Considered Philippine Airline Business Class inferior in every respect. Have been advised by Imagine company no longer will use this Airline.

I have booked 3 future cruises whilst on last cruise and gave IMAGINE AS MY PREFERRED TRAVEL agent. I enquired and was told by Imagine same service as previously supplied would apply (booking flights to New Zealand and overnight accommodation prior to departure). Informed agent I wished to go a few days early. Considered flights offered were not acceptable in relation to time and no option was provided.

In view of the overall attitude displayed by staff member advised I would attend to airline booking and hotel accommodation myself (as a separate matter - morning flight I booked which arrived mid afternoon (respectable hour) was cheaper than what Imagine offered).

I HAVE BEEN A LOYAL AND VOCAL SUPPORTER OF IMAGINE IN RELATION TO ALL PRIOR BOOKINGS BUT THIS LATEST EXPERIENCE HAS GIVEN ME CAUSE TO RE-CONSIDER ANY FUTURE DEALINGS WITH THE COMPANY IN RELATION TO PRE AND POST CRUISE AIR FARES.

HOWEVER I CANNOT PRAISE AZAMARA ships AND THEIR STAFF TOO HIGHLY AND WILL CONTINUE TO TRAVEL WITH THIS SHIPPING LINE.

Booked last minute so little time to think it through and investigate further, basically had to pay in full on the day to secure the booking. Don't really think this is reasonable. There should always be a cooling off period for such a costly purchase. Imagine Cruising do not provide any advice regarding vaccinations required or VISA / entry… Read more

requirements for the ports of call. This is the clients responsibility. Although clearly stated by Imagine Cruising and quite transparent, this seems something of a "cop out", Imagine are cruise experts and are in a sound position to offer clear advice. Have also expressed disappointment at embarkation arrangements. After overnight in hotel required to check out by 11:00, transfer from hotel booked for 13:15 (be there 10 minutes prior to pick-up) and embarkation check-in slot assigned by Cunard is 15:30. A lot of sitting around waiting while we would prefer the opportunity to explore Cape Town. Honestly feel we should have made transfer arrangements ourselves. Emailed agent advising our concerns but no response to date.

Grace was very thorough, patient and clear. She answered all my questions and explained everything about my booking in a clear, friendly supportive manner. Thank you Grace Show details ·  1

I had a wonderful call with Dana, who shared some valuable insider tips for our Japan holiday. She was warm, efficient, and clearly very knowledgeable. Her advice was much appreciated and made me even more excited for our trip! Show details ·  1

Todd was excellent in his approach and his information was great, it was a pleasure dealing with him and helping us to secure our trip of a lifetime, which will probably be our last, so thank you Todd Regards Peter Sleap Show details ·  1

Price increased from the advertised cruise by $2,000 for a couple and then reduced by $1,000 after some discussion. Very awkward and created considerable hesitation in continuing!! Was concerned that it may have been a scam as these sites are not always what they claim to be.

Katelyn from Customer Services at Imagine holidays in NZ has been excellent. Very quick to respond to my email, and gave good clear advice. I really appreciate her kindness.

Imagine Cruising Japan Rail Experience March 2026. Very large group (41) with one guide!! Imagine had assured us group size would be 20-25. Feel that 2 tour groups were combined into 1. The guide fumbled through railway station mayhem with thousands of commuters transiting on bullet and commuter trains -Collect our tickets, check platform, find… Read more

the access to the platform and nine out of ten times she took us in the wrong direction for our designated railcar so we had to dodge other passengers to find the correct carriage access. Let alone the mad scurry trying to get 41 people onboard and seated before the train departed. Would not recommend Imagine Cruising as the organisation required for 41 travellers is a huge responsibility and expectation for 1 tour guide. Extremely disappointed with Imagine Cruising.

Harrison is an extremely professional and efficient member of the Imagine Cruising team. He handles all issues in a sensitive and friendly manner. I would personally recommend him for anyone looking to book a cruise with Imagine Crusing. Show details ·  1

I requested frequent flyer numbers be added to my e-ticket. Katelyn did this within 24 hours, confirmed that it had been done and sent an updated e-ticket with the details clearly added. Great service from Katelyn - thank you so much. Show details ·  1

I rang in order to make a query about a an offer from the cruise company we have booked with, and I was unsure about. I spoke with Katelyn who was extraordinarily helpful. She went out of her way to find what I was asking about and the issue was dealt with. During the conversation, I also made a query about accessibility issues and some needs I… Read more ·  1

may have. Again, Katelyn went out of her way to help in a most professional and helpful manner, kind and cheerful. The upshot was that I received a Medical needs/Mobility questionnaire that covers all possible contingencies that might arise due to some health issues. Katelyn’s comment was that she liked to have everything sorted and boxes ticked, in order to ensure we have the best possible time. It was a most enjoyable, productive and reassuring conversation. Thanks Katelyn.

Enquired about a cruise through Japan in March 2027. The consultant, Nathan, was excellent to deal with and answered all our questions promptly and was very clear with the details. Very happy with the booking. Efficient and professional. Show reply

Gabrielle has been excellent in customer focus and service. Extremely polite, understanding and knowledgeable towards our needs. It was an absolute pleasure dealing with her. Show details ·  1

I rang today and was answered by Katelyn. I had some concerns and Katelyn was very helpful and reassuring that my disabled husband would be well looked after. She was able to recommend some options that were very helpful. I can now look forward to a great holiday. Thank you Katelyn Show details ·  1

All customer service personnel were extremely helpful and professional and two in particular went above and beyond, Kerry and Hailey. I would have no hesitation in recommending Imagine Cruising holidays. Show details ·  1

The assistant (Grace) was exceptional with her details and assistance given. Very helpful in all areas when questions were asked about detail of the trip. Very impressive and I wish I had a person like this with good people skills in my business. Looking forward to our trip next March on the Spirit of Queensland to Cairns. Show details ·  1

Prompt response by Dana to a question I had about the cruise. Dana provided clear and precise instructions with extra information and how to get more assistance if required. Show details ·  1

Dana was very helpful and guided me patiently to help me establish the Princess App on my phone. She followed up with written advice to reinforce her advice. Thanks Glenda Show details ·  1

Just need to be sure my title is Ms. Margaret’s title is Mrs. Everything else went smoothly. Thanks for the ease in which this booking was done. Now looking forward to our cruise in September Show details ·  1