3,758 reviews
AI reviews summary
Ticket Merchant is a secondary ticket marketplace primarily used for securing seats to sold-out concerts, sporting events, and comedy shows. The service is highly regarded for its ability to provide access to in-demand events and its reliable customer support. While some users express initial anxiety regarding the resale nature of the platform and the timing of ticket delivery, the vast majority report a seamless experience with authentic tickets and clear communication.
Pros
- Access to Sold-Out Events: A primary strength is providing a reliable way to purchase tickets for high-demand events that are exhausted on primary platforms.
- Customer Support: The support team is frequently praised for being responsive, personal, and helpful, including assisting with late-night ticket replacements or technical issues.
- Ease of Use: The booking process is described as straightforward and user-friendly, with many appreciating the inclusion of alternative payment methods like Afterpay.
- Transparent Communication: Users receive regular updates and reminders leading up to events, which helps mitigate concerns regarding the legitimacy of the tickets.
Cons
- Resale Disclosure and Pricing: Some users find the disclosure that the site is a reseller to be insufficient, leading to frustration when they discover they have paid significantly above face value.
- Delivery Timing: A recurring point of anxiety is the delay in ticket delivery; tickets are often not sent until a few days or even hours before the event.
- Wallet Integration: There is a repeated request for an automated "Add to Apple/Google Wallet" feature, as tickets currently often require manual downloads or screenshots.
- Hidden Fees: While many find the pricing fair, some users noted that additional service or handling fees only become apparent at the final payment stage.
Verdict
Ticket Merchant is a dependable option for consumers looking to attend sold-out events, provided they are comfortable paying a premium over the original ticket price. The platform is backed by a highly effective customer service team that successfully resolves most delivery and technical issues. Consumers should remain aware that they are using a resale marketplace and that tickets may arrive very close to the event date.
Music was good although they could have played more of the old favourites. Lighting was great. Sound was great. Venue food inside. A bit rough outside. Drinks expensive abs used Coles lemonade and mostly ice and expensive. Overall a good experience though! Show details
I wanted to get tickets for Jim Jeffries and i got them easily with ticket merchant as i missed the original round with Ticketek as i was overseas. the communication and booking was clear, so event bought insurance to cancel if required. I will use the system again in teh future I love the show too.
The ticket process was very easy to manage through for old bloke like me, Country Bank Stadium is a fantastic place to watch football, not a bad seat in the house. Plenty of food and beverage vendors also Show details
Reviews with attachments
I loved the show and so did my Grand daughter who is 4. Show details
The Disney on Ice show was spectacular! My daughter & I had an amazing time! Highly recommended & will definitely come back another year.
Our tickets were sent to us promptly within 2 days of purchasing them. The process was simple and easy to purchase from. I would definitely use ticket merchant again. We had a wonderful time at the Dolphins game! Show details
Great experience and customer service even picked up on a public holiday!
Great system flawless transaction easy to follow and use smooth entry to concert the best concert ever highly recommend Show details
I loved the concert so much and it was my first concert ever it was so awesome I love it Show details
- +1
Nothing what I would not have read in a book before. But very well presented with great visuals and some nice humour. Brian is a great presenter. To go with 2 kids was more than $500 which is borderline I must say. Kids are 12 and 14 but they could follow the show because I explained a lot of concepts to them earlier. Otherwise it might be too much for kids.
Such an amazing venue, all the staff were very helpful and kind. The sound was also amazing. Like most concerts, the food and beverages are very pricey. Don't forget It's a cashless venue! Soo make sure you don't make it a priority to pull cash out beforehand like I did ahahha. Lovely time, thankyou!
Amazing experience at the Jimmy Carr Show. Will be back for more Show details
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Seats were small but the atmosphere amazing so bloody good. Show details
It was easy to purchase our tickets through Ticket Master, I did it from my bed one morning scrolling through what was on at the Entertainment Centre in Brisbane!! Book over 12 months in advance to see Jimmy Carr, fantastic!!!! They emailed the tickets to me and i printed them out. Scanned at the entrance, walked straight in! What a night we had. Show details
Has to be the best concert i ever attended, the atmosphere was electric. You cant manufacture an experience like that. Thanks for a lifelong memory Show details
I thoroughly enjoyed this event, mumford and sons put on a stunning performance, probably the highlight of my year so far!
great time at pierce the veil! had an absolute ball Show details
There were no tickets left for straight sale, we needed 2 more tickets at the last minute and TICKET MERCHANT HAD THEM !!!! MAGIC IS REAL Show details
Latest follow-ups
DISGUSTING – It is very simple AVOID this organisation Customer service is non existent. Show details
Follow-up · Still no change DO NOT USE THIS ORGANISATION
No refund of tickets for The Weekend – I have been trying to get a refund from the Ticket Merchant for The Weekend tickets. I even received an email after months of trying to get one, that says they have refunded. Nothing at all on my credit card!! Anyone else having this problem. No way… Read more
of contacting the merchant except by filling in their online form. Haven't had luck with that. Over $1000 down at this point.
Follow-up · I’m never received a refund.no refund received.
Hi Helen, thank you for taking the time to reach… Read more
Although I was concerned at first in regard to ticket delivery, I received my tickets and all went smoothly. Ticket Master addressed all of my concerns quickly and accurately. Thanks for a great experience Show details
Follow-up · Im so pleased that my review has given other people some piece of mind with their purchases.
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In-depth reviews
- +1
What an unforgettable evening from start to finish! A huge thank you to Ticket Merchant for making the whole booking process so easy and stress-free. The tickets arrived exactly as promised, and we couldn’t have been happier with our seats – third row from the stage! It truly felt like a once-in-a-lifetime experience. Ticket Merchant is a… Read more
secondary ticket marketplace that offers premium seating options for many live events, and our experience couldn’t have been smoother. (Ticket Merchant)
Hamer Hall was the perfect venue. The acoustics were absolutely outstanding, every note was crystal clear, and the theatre itself is elegant, comfortable and beautiful. There really isn’t a bad seat in the house, but being so close made the night even more magical. (Ticket Merchant)
And then there was Engelbert Humperdinck…
At 90 years and one and a half months young, he proved that true talent never fades. His voice remains rich, warm and instantly recognisable, delivering every song with incredible emotion. He still has the charm, the humour, the charisma… and yes, he still has the moves! Watching a living legend perform with such passion was genuinely inspiring.
The standing ovation at the end said it all. It wasn’t just a concert—it was a celebration of an extraordinary career and a reminder that music has the power to bring generations together.
Thank you, Engelbert, for an evening we’ll never forget. It was an absolute privilege to witness such an iconic performer doing what he loves best.
I had absolutely no issues at all with booking. I did have to double take and realise that the tickets went to my ticket merchant account, not emailed. The event was phenomenal. Funny Funny Man! Got the opportunity to be part of the show after a call out he made the crowd. Having that few minute opportunity to interact with my favourite comedian,… Read more
was something I will never forget. I’ve always struggled not being found funny by a lot of people and being told my humour was selective but Jimmy Carr and all those who came together to enjoy his work made me feel and remember how important it is to be yourself and remember likeminded people exist in the world. You only know 0000.1% of the population. Shows and events like this really make you realise just how big the world is! I made so many friends last night, Jimmy included! Jimmy Carr; Laughs Funny Tour, was 10/10 no notes. I went to his last show years, for which I also purchased through ticket merchant and I was so happy! Another show, with original materials! I just know next time he comes ticket merchant will have my back! Hopefully some more exciting shows pop up before than but regardless I couldn’t be happier! - Izzy from Melbournes Friday show. (Nose tap and wink)
The show was great overall. Even though we were close enough that I probably could’ve touched Jimmy, his back was facing us a lot. I’m a little deaf, so I really need to see his face properly to fully understand what he’s saying. That meant I had to keep looking up at the big screen most of the night, and by the end my neck was hurting because the… Read more
side screens that had previously been on were off.
Also, why do all the stand seats get cup holders, but those of us who pay heaps more for floor seats don’t? Honestly, it was really inconvenient.
That’s genuinely the main reason I gave 4 out of 5 stars. Jimmy is a great performer, the event staff were friendly and helpful, and the stadium was surprisingly clean considering the amount of people there. I do wish there had been more merchandise besides just a book — I love buying things from events because it’s my way of remembering experiences.
The food was definitely expensive, which was expected, but honestly it was quite delicious compared to the Rod Laver food court options, so that surprised me in a good way. I just wish there’d been a bit more variety beyond chips and chocolates.
The opening act was… interesting. He came across as a very angry man at first, but I guess that’s his dry humour style. It didn’t completely land with me personally, although my husband loved him. I wasn’t offended by anything he said, and some of it was genuinely amusing — I’m even laughing about parts of it now — but I think I just wasn’t prepared for that level of energy straight off the bat as an opening act.
Overall though, it was a great show and we had a really great time.
Recent reviews
Jim Jefferies was absolutely brilliant funny as hell great venue at the Star Casino on the Gold Coast would recommend going to see him or other shows at the Star Casino easy to enter and exit. We had a ball great belly laugh Show details
An amazing night. From start to finish. To think that Engalbert is 90 years old and can still fill Hamer Hall. He sang old and new songs. And encouraged the whole audience to sing along with him. Fantastic night had by all.
My experience using ticket merchant met my expectations. I was a bit nervous at first, but everything was guaranteed, and our tickets were perfect for the show. Communication and delivery of tickets was very punctual.
Ursula was hilarious! Loved her! Wish she had of moved and stood somewhere else besides the centre of the stage while she did some of her act. Would definitely recommend her to friends and family. Some opening acts would be good too. Opportunity to support other up and coming comedians. Show details
It’s been a lifelong wish to see the Beach Boys in concert but alas that never happened. When I saw Al Jardine was touring with the Pet Sounds Band I jumped at the chance and it didn’t disappoint. Just seeing Al live in concert with his son Matt, singing the hits of the Beach Boys was a dream come true. I’ll die happy now! Show details
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My wife,purchased 2 tickets to a concert. Issues ensued with her not accessing the tickets. Tried… Read more (+2 replies)