2,636 reviews
AI reviews summary
Pros
Cons
Verdict
Overall, consumer sentiment towards CovaU is divided between highly positive experiences with their support team and frustration regarding billing and pricing transparency. Many customers praise the responsive live chat and phone support, noting that representatives are helpful when updating plans or answering account queries. Conversely, a group of reviewers expresses dissatisfaction with unexpected rate adjustments occurring shortly after joining and specific policies surrounding solar credits.
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They claim any owed money will not be transferred, so if they owe me they will not pay and if I owe them I do not pay. Then they say if i owe them I have to pay. They obviously do not understand the law in australia! Covau is such an obvious scam but so far the government allows this scam to continue. Show details
Reviews with attachments
Their support (email) automatically responds with a 2 business day response timeframe but 50% of the time, after 8 days of no response, it requires two - three email escalations for actions to occur. They do have a decent call centre but it can take 30 mins or more for actions to be completed and emails are sometimes more convenient and… Read more
practical if they actually actioned more than 50% of email requests. Tried to transfer my Gas over (currently have Elec with Covav) but two - three emails were not responded to and then I was finally advised I could do it online, which was incorrect. After wasted time and effort, I called and it was arranged within 30mins but as an existing Elec Covau customer, I would have expected my current Covau details could have been used to transfer my Gas over simply, without the need to call and reverify my details. In the end, Covau is better than some suppliers (prices, availability, responses) but they do need to improve their email response times and reduce the need for escalations due to no responses. Also transfers should be simpler for existing Covau customers.
- +1
I signed up for both electricity and gas accounts with Covau on 31 July 2025 at very competitive rates. The first invoice I received on 11 August was correct. However, I was shocked when I received the next invoice on 9 September — the rates had increased dramatically. Based on my original contract rates, this made about a $50 difference. No… Read more
notification was ever provided by Covau regarding this increase.
I called them and was told someone would call me back, but no one did. I followed up by email but received no response. When I called again, a staff member told me there was a statement on the website saying rates would increase from early August. I asked for evidence and was promised a call back, but again nothing happened.
I then tried another contact number and finally spoke to a guy on 16 September. He agreed to credit the difference on future bills and moved me to another plan. However, when I asked about the billing period between 1–15 September, since their delayed response had caused the issue, he said he could not do anything about it.
Covau has proven to be an unreliable and disappointing company.
BTW, I just checked my gas rate on the website, and unsurprisingly , it has been increased compared to the rate I originally signed up for.
< Update on 29 Sep 2025> Received phone call from Covau today. They have promised me to apply credits on my gas and electricty account. I will keep update once received the invoice.
< Updated on 11/01/2026> All sorted.
Thank you for taking the time to share your… Read more
Avoid this company at all costs (don't believe all the positive bot farmed reviews)! I signed up with them a week ago and it has been nothing but an absolute headache. All the call centres are in the Philippines and if you even have an issue be prepared to get treated like a hot potato. Their in app chat is absolutely ai garbage that will leave… Read more
you frustrated. After doing extensive research I chose a plan that included 3 hours free electricity. After talking to a sales person named Hazel, she said she could offer me a better plan that had lower supply charge. After asking explicitly during the conversation if this included 3 hours free electricity she confirmed. 3 days later when the data came through on the app (which is terrible also) I was put on a totally different plan than I agreed to without free electricity getting charged a premium. This is highly illegal under our energy consumer laws and I feel for any older people who may get scammed by them. After a day of chasing it up I talked to someone named Bowie who agreed it was illegal, offered me $80 credit ( which wouldn't even cover the time they charged me for a plan I did not agree with) and said he would switch me to a better plan. Another couple of days later and no action has been taken. AVOID COVAU LIKE THE PLAGUE, Don't believe all the positive reviews.
We’re genuinely sorry to hear how frustrating your… Read more
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Beware.....If you have any solar credits, this company will NOT pay you the accrued amount. Instead of paying out at the end of a billing cycle, they will hold on to it all until you have actually used enough regular power for it to cover the bill. If you want to leave the company, they will keep any and all amounts that you should have been… Read more
credited. Take care. The photo shows the short paragraph (9.7 on page 51. hiding in their massively long retail booklet)
Thank you for taking the time to share your… Read more
CovaU Energy – Don’t be fooled by their FIT. This mob came up as our preferred provider in my ‘energymadeeasy’ search, but I can’t believe the deal they offered me when I phoned. Three different operators on two different occasions told me the company will NEVER PAY OUT any credit balance that my account may achieve from selling my excess… Read more
electricity to them – not even when I close my account – and reading their Terms & Conditions confirmed that.
I spent $26K on solar panels and battery in 2023 so my average daily sale to the grid has been 41kWh per day for the past two years, and my account is always in credit. All I thought I needed from an energy provider is a low Daily Supply Charge and the highest possible Feed In Tariff (FIT). But I also need them to pay for what they buy – but CovaU Energy don’t seem to understand that concept. Their advertised FIT of 5.5c seems to be the best available for me, but then they say it is not paid in cash – just a ‘kWh’ credit (valued at 5.5c) to be deducted from the ‘kWh’ they expect me to use at their elevated and extended peak usage charge (59.4c from 4pm to 9pm each day). With any handouts from State and Federal Governments also going direct to the energy provider, I expect they will keep those too.
Since the FIT paid by every electricity retailer is reducing each year, it is clear that I have made a huge mistake by covering my roof with 35 Solar Panels. DON’T YOU MAKE THE SAME MISTAKE.
Producing any more electricity than you can use in your own home has little value now. It will have even less next year, and in the years to come, as more batteries reduce the demand (and the electricity price) during the evening and early morning peaks.
And don’t be fooled by the AMBER ENERGY offering either. Their claims of selling at $18 or $19 per kWh on the wholesale energy market, would have been for a mere 5 minute interval and that was probably years ago. My extensive analysis of some AEMO data shows the best I could expect to average from wholesale trading in the current market would be 66c per day – less their Daily Supply Charge ($1.25) and a $25 per month Amber Subscription Fee. If I spend another $12,500 on more batteries, that may increase to $1.53 per day – so I certainly won’t be doing that.
The days of typical residential properties creating solar to sell to the grid are definitely over, so also BEWARE OF THE INSTALLERS who want to profit from selling you more panels and battery capacity than you can use in your own premises.
Thank you for taking the time to share such a… Read more
Latest follow-ups
UNRELIABLE ELECTRICITY COMPANY – A very UNRELIABLE company. I was checking their website when their bot interrupted asking could she help? A firm time was set for the next day for a Human Representative of CovaU to ring me to discuss my concerns. I was ready waiting at the… Read more
agreed date/time, but NO CALL CAME IN. No attempt has been made to ring me in the next 3 days. I would NEVER have further dealings with such an unreliable company. NOT RECOMMENDED
Follow-up · This Week, TWO YEARS LATE, CovaU emailed asking for my email address and details of what went wrong?. For them to email me shows they have my email address, so why ask for it? I replied that I wanted a provider 2 years ago. I am satisfied with the alternate company, I chose and regard that they (CovaU) are still an UNRELIABLE company. (What went wrong is their problem, I don't know it.)
Hi xxx. Thank you for bringing this to our… Read more
Meter reconfiguration for solar – I called Covau to follow up on a reconfiguration of my power meter for solar. I was advised that the work would be done tomorrow, allowing me to get credits for my solar panels. The service response was great and very helpful. Show details · 1
Follow-up · The issue I had was not caused by Covau, but by Jemena, the power distributor. They stated the information they received was not clear, and as such, did not reconfigure my power meter. I got the issue resolved, the meter was reconfigured and I then received the benefits of going solar. All is now well.
I spoke to [Name Removed] from customer service today, who was very polite and helpful with my issue & hopefully will be able to sort out an accurate meter read for my billing Show details
Follow-up · Well in the end it was a pointless exercise providing a screenshot and dated photo of my meter was a waste of time as they processed my bill with an estimate.
In-depth reviews
I contacted CovaU to update my gas plan based on a savings recommendation on my bill. The agent was apologetic — the offered plan had lapsed by the time I'd paid the invoice and seen the recommendation. Still, she found me the best alternative available, and it beat every other option I'd compared. She even manually calculated the comparative… Read more
savings on my old bill live with me over the call.
Based on this I changed the plan and was relatively happy with the outcome with Cove and very happy with the service from the agent; I did ask her to provide feedback to CovaU management that it's not great form to advertise a plan that lapses shortly after the invoice is sent out, giving customers little time to action.
To my great surprise, she went far beyond what was needed; following up internally to get the original advertised plan extended to me, then calling back to confirm I was happy with it.
That's fantastic service. Thank you to the agent: CovaU is lucky to have her. That kind of service is what builds customer loyalty and trust, which is in short supply these days.
We had a disappointing experience with the sales representative. When we signed up, we were offered sign-up credits for both of our 4 electricity accounts and our gas account, and we were advised that these credits would appear on our second bills. Unfortunately, the credits never appeared. We followed up twice via email but received no update… Read more
from the sales representative. It wasn't until we contacted the CovaU Customer Service team directly that the issue was addressed. Thankfully, the one of the Customer care team was extremely helpful and took ownership of the matter, following up on our behalf.
Fortunately, we had requested written confirmation from the sales representative regarding the sign-up credits, as they were not included in the contract. In the end, we received a bit higher credit for each of our electricity accounts. However, the credit for the gas account, which had been part of the original offer, was not provided. Although the allocation differed from what was agreed upon, the overall total credit amount was ultimately the same.
We were prepared to leave CovaU if the promised credits were not honoured. We sincerely appreciate her assistance and dedication in resolving this issue. Thank you for your excellent support!
Price hike and constant begging to leave a positive review every time I contact them. I have contacted CovAU to get my URGS grants applied as it was a busy Xmas, vet fees etc. The 1st few went through fine, but then I had a female CS on chat who was… Read more
extremely insistent that I leave a review, I ignored her posts and just waited for the info on the URGS, it never came as she kept asking me if I had left a review, she expected me to do this whilst we were chatting. I just closed chat, then decided I wanted to file a complaint, I got a male CS and proceeded to explain the situation, in the meantime the previous female CS' name popped in chat and she was now chatting to me and wondered why I wanted to make a complaint, this is where the chat stopped and I decided to call CovAU.
When I explained the situation, CS told me that person on chat would have to have further training, we moved on from there and continued to arrange the grants. I was given an email to contact this person if I needed any further assistance, I did contact and asked to get further grants. This is where it went pear shaped. Not only did the CS agent get my full name wrong, but then they asked me if I could leave a review linking me to specific sites. I mean I just called to complain about what your colleague was doing and you're doing the same exact thing? I am in 2 minds about contacting the EWOV but I know for certainty that I am changing energy providers, I should NOT be pressured and asked numerous times to leave a review, in the email exchange this is exactly what happened and they stated my grant had been applied, my bill shows other wise and I can see that the grant from my end has been approved.
This is borderline harassment and I am sure it's against EWOV policies. Maybe if you just concentrated on doing your job properly and address your customers with their correct names, you would get good reviews without issue.
EDIT: I have added an additional image where on Compare Energy, it shows that I am paying $830 per year but the 2nd offer shows CovAU as $640 per year. I mean rather than keep asking me to leave a review, get me the best possible plan. I have already moved over to GloBird, my estimated savings on electricity is around $500 or more per year.
Follow-up · I have now suddenly gotten another bill after I transferred over, it doesn't cite my usage or date, just an amount owing which makes no sense due to having already paid final bills for previous statements which were prorata, I will be filing an official complaint with EWOV.
We’re genuinely sorry to read about your experience… Read more
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Positive reviews
I called today to make a phone payment on my electricity account & discuss account details & future payments & John took care of everything with absolutely no problems. Show details
On a Sunday I used the online chat service to check some details on my existing electricity accounts. Kathleen was very professional, polite and friendly and she answered all of my questions in a timely manner. I have enjoyed the electriciry discounts I've received through CovaU for the past few months. Show details
Very happy with their service and their pricing. As a home with solar and battery and an EV, their pricing works out very well for us, much better than our previous supplier. Great customer service so far. Show details
Negative reviews
Extremely expensive and horrible service. Long story short, I had a $200 bill that I was unable to pay in time. It was due on the 3rd of August. My next day was due to be the 12th of August so thought I’d just pay it then. Instead of any kind of follow up when the bill was overdue, the only contact I had was from a debt collector, 4 DAYS AFTER IT… Read more
WAS DUE (on Friday the 7th of August).No contact from CovaU at all. This was a violation of their own terms of service which clearly state that if you haven’t paid the bill by the due date, they will give you a reminder notice which will : “ give you a further due date for payment that will be no fewer than 6 business days after we issue the notice.”
Direct quote from their Market Retail Contract Terms and conditions. But no. No reminder notices. No “further due date”. Nothing. Just had a bunch of emails from the debt collectors. The cherry on top is it wasn’t even the “final bill.” I got that today and the due date is the 28th of August. The total was $275 But the debt collectors then said “oh that’s for the $75 because collections has already started on the $200.
I paid the bill in full today (as again I was paid today and was able to) but it’s disgusting behaviour from CovaU to not even bother contacting their clients about unpaid bills, not follow their own terms and conditions and send debt collectors after someone over a bill that was 4 days late.
Oh and not to mentioned I contacted CovaU about this issue and at that time was told there was actually a $86 credit in my account. Obviously that’s great but I was never told about this credit. There was no note of it on any invoice, no emails from them and no indication anywhere on my account. I’ve requested the amount be refunded by why wasn’t that $86 used toward the bill in the first place. And if I never messaged them to complain about the above issue, I wouldn’t have known it existed.
Anyway, do NOT use this company. The fees may be cheap when you sign up but they then go up in price nearly immediately and are supper expensive. They don’t follow their own terms and services and don’t bother communicating anything to their customers
We’re genuinely sorry to hear about the frustration… Read more
Beware Subject: Potentially Misleading Presentation of Solar Feed-in Tariff Eligibility I am writing to raise a concern regarding the way the CovaU electricity offer has been presented to Victorian consumers and to request that this matter be reviewed. I recently compared electricity plans for my property using the Victorian Energy Compare… Read more
website. The CovaU Basics Residential plan was presented as offering a 4.9 c/kWh solar feed-in tariff, together with an estimated annual solar credit based on my property and electricity usage. At no stage during the comparison process was it made clear that this feed-in tariff is only available to Victorian customers with solar systems of 5 kW or less.
My property has a 13.2 kW rooftop solar system, which is a common size for modern residential installations. After conducting my own research and contacting CovaU directly, I was advised that my system is not eligible for the advertised 4.9 c/kWh feed-in tariff because it exceeds 5 kW. This eligibility restriction was only found within a separate Solar Feed-in Agreement and was not prominently disclosed alongside the advertised offer.
In my view, this is a material condition that should be clearly displayed wherever the feed-in tariff is advertised. The value of the plan changes significantly if a customer is not eligible for the advertised solar benefit. Consumers should not have to locate and interpret a lengthy legal agreement or contact the retailer before discovering that they do not qualify for one of the plan's principal advertised features.
This issue is particularly concerning because:
The Victorian Energy Compare website calculated estimated annual savings and solar credits using my property details, creating the reasonable expectation that the advertised feed-in tariff applied to my circumstances. Residential solar systems larger than 5 kW are now common throughout Victoria, making this restriction relevant to a significant proportion of solar customers. The eligibility condition is not presented with sufficient prominence to allow consumers to make an informed comparison between retailers.
I respectfully request that this matter be reviewed and that consideration be given to requiring retailers to clearly disclose any significant eligibility restrictions, such as solar system size limits, wherever feed-in tariffs are advertised or compared. This would help ensure consumers are able to make informed decisions and that advertised offers accurately reflect the customers who are eligible to receive them.
I would appreciate your response outlining your position on this matter and any action that may be taken.
We’re genuinely sorry to hear about the frustration… Read more
I've repeatedly asked this company - [Name Removed] in particular - to remove my details from Covau's database. Instead, this smart-#@s replies to my requests with another cut and paste promo sales pitch. It is against the law to send unsolicited promo material without an option to unsubscribe, and to have this ignored for the 4TH TIME means they… Read more
have no intention of stopping - so I've make complaints to the ACMA, ACCC and the Energy and Water Ombudsman and I encourage anyone else who is sick of their spam to do the same.
We are very sorry to hear about your experience and… Read more
Recent reviews
i had an excellent experience with Neil from the Customer Service team at CovaU today. Even though I was arranging to abolish my gas meter, Neil was incredibly helpful, professional and courteous throughout the process. What really stood out was his excellent communication and follow-through. He made sure everything was clearly explained,… Read more
responded promptly to my questions and followed up with me by email to ensure everything was taken care of.
I really appreciate the time and effort he put into helping me today. Excellent service from start to finish — thank you, Neil!
I’m so surprised that the online chat service is handled by a real person(midnight 1:00am)! The assistance was really considerate and helpful. I’m very impressed with the service so far and very happy to have chosen CovaU! Show details
I signed up with COVAU very recently, and the process was very easy. I also got a great deal that helps me save money. I’m very happy with COVAU and highly recommend them for anyone considering their next energy retailer Show details
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We contacted CovaU to have a final meter reading for our electricity account at our rental property. They were able to arrange this for us without hassle or delay. I can recommend CovaU Show details
Helpful service from Rochelle and quick change to a new and better gas plan that was suggested on my latest bill. I was asked to provide a review, which is fine. Thank you. Show details
Energy Made Easy directed me to CovaU as being one of the best deals. I contacted them and a very helpful person eventually got through with the contract via WhatsApp and succeeded to sign up to my new account. Show details
After making a decision to transfer without all the info I needed I was faced with losing some credit I had accumulated with CovaU. Jessie from the retention section pointed out my mistake and made an outstanding attempt to recover my credit on a different account. Thankyou Jessie. A good outcome for me and for CovaU. N.B. CovaU don't refund solar credits. Make sure you use them! Show details
Had a great experience speaking with the support team today about my smart meter upgrade. The representative was incredibly helpful, polite, and resolved my concerns quickly. Great customer service! Show details
Thanks for your assistance in changing my provider to CovaU. I have opted for SolarMax NSW Essential Residential TOU. My phone call was answered quickly and the representative was very professional. The process was seamless and didn't take very long. Show details
I've found an energy retailer that works for me! I'm on the SolarMax NSW Residential TOU plan. What I loved: It has a free 3 hour window from 11-2 p.m. (there is a cap of 24kWh, but I can only charge at 9kW anyway) The shoulder rates are reasonable (28.017c/kWh). Some retailers have a very high mark-up on shoulder rates. (I can avoid the high… Read more
61.391c/kWh peak rates with a battery) Amazingly there is a very cheap overnight (12-6 a.m.) 16.5c/kWh rate The daily supply rate (approx $1.29 per day) is reasonable.
Also fast, responsive live chat. Really important for someone who is hearing-impaired like me where phone conversations, especially with unfamiliar accents, is really difficult.
Just hope these rates don't go up too high too fast! I think if you've got a reasonable sized battery around that 24kWh mark, using this retailer is a winner!
Very happy with the discount that I have been offered today.lady who I spoke with was very helpful today. I have been extremely happy with covau gas and electricity.and that is all I have to say.
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Hi Sean, Thank you for bringing your feedback to… Read more (+1 reply)