2,935 reviews
AI reviews summary
GloBird Energy receives highly polarised feedback, with a significant divide between praise for individual customer service interactions and frustration regarding billing practices and price stability. While many users report excellent experiences with specific staff members who provide prompt and empathetic support, a recurring segment of the customer base reports substantial price hikes shortly after joining and difficulties with long phone queues.
Pros
- Exceptional Individual Support: Numerous reviewers specifically name staff members (such as Spring, Olivia, and Quang) for being professional, compassionate, and efficient in resolving complex account issues.
- Specialised Solar/Battery Plans: The "Zero Hero" plan is frequently highlighted as a standout product for battery owners, providing effective cost offsets and free charging windows.
- Responsive Email Communication: While phone wait times are a point of contention, the email support team is praised for providing clear, detailed, and rapid responses, often within hours.
- Straightforward Onboarding: The initial sign-up and switching process is described as quick and easy, with proactive status updates provided during the transition.
Cons
- Post-Onboarding Price Hikes: A significant number of users report receiving notice of dramatic rate increases (some exceeding 40-50%) within a few months of joining, leading to "bait and switch" accusations.
- Long Phone Queues: Recurring complaints highlight excessive wait times on the phone, with users frequently finding themselves behind 60 to 150 callers and experiencing unreliable call-back services.
- Inaccurate Billing Estimates: Multiple customers report issues with "estimated" gas and electricity bills that significantly overstate actual usage, requiring manual meter reads to correct.
- Aggressive Debt Collection: Some users who disputed final or estimated bills reported receiving automated threats regarding debt collectors and credit scores while still awaiting resolution from the escalations team.
Verdict
GloBird Energy is a strong contender for solar and battery owners seeking specialised plans like "Zero Hero," provided they are comfortable managing their account via email. However, prospective customers should be prepared to monitor their rates closely, as feedback indicates a high likelihood of significant price increases following the initial honeymoon period.
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I just switched to GloBird, and the whole sign-up process was a very positive experience. Melody was extremely helpful and patient, answering all my questions. Thank you, Melody! Show details
Reviews with attachments
Fantastic customer service and with pricing like this we are over the moon.. Show details
I found GloBird energy to be really helpful. My interaction with William Lake was really positive and convinced me to install the Sun Energy battery ESS Alpha ESS battery and he also convinced me to join Goldberg as my energy supplier and gas supplier which I’ve now done and that led me to apply for VPP status which seems to have been successful Show details
Globird have been so wonderful, every time I get a better quote through the energy compare website they always match my quote. I have posted my referral code which gives you $50 off your first bill on my Google review of globird energy as product review keep deleting it. Highly recommend Show details · 1
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We've signed up with Globird 6 days ago. We can't believe seeing our daily cost either on credit or zero. I have a 42kw Battery, 6.6kw Solar and 10kw Inverter. Show details
First time customer with Globird. Firstly, a massive thank you to Olivia from customer service. I initially called in feeling completely overwhelmed and confused by all the different plans and energy terminology, but she was courteous, friendly, patient, and informative. She explained everything so clearly that what started as me signing up for… Read more
electricity ended up with me signing up for gas as well.
I also want to thank Ross from sales. There was a misunderstanding on my end regarding meter accessibility, and I became quite stressed thinking I wouldn’t have electricity connected over the weekend while moving into my new place. Ross remained calm, understanding, and professional throughout the call, and made the right decision to help arrange an urgent call back from customer service for further help.
I got a call TWO minutes after talking to Ross. Chris from customer service, what a legend. Despite my frustration at the time (and admittedly struggling a little with his thick Aussie accent ), he stayed incredibly patient and reassuring. Within minutes, he managed to sort everything out and got my power connected on the very same day.
Hiccups can happen with any business, any company, but what truly matters is how problems are handled, and GloBird’s staff were exceptional. I can genuinely see myself being a loyal GloBird customer for a long time.
CS: Taylah is Great... Globird Zerohero is great. Getting paid to use electricity every day. 100% Electricity made in Australia > Cheaper than Chips Show details
ZERO HERO is still the best electricity plan for batteries . I've been with Globird for 2 weeks and every day has been a small credit. Zero hero let's me fill my battery for free from 11am to 2pm regardless of cloud cover. I feed 10kwh back in from 6 to 8pm which covers the daily use charge.... NO MORE POWER BILLS EVER. It was a quick easy… Read more
process to join and my call about another matter was quickly answered.
EDIT. 7 months in and each bill has been a small credit. The app is constantly being improved which is good to see.
Spring explained my questions in great detail and helped me join the ZeroHero Battery Program in advance, which was a huge help. Globird's customer service is the best in Australia. Thank you, Spring. Show details
Updated 2025-10-23: I would like to sincerely thank Christopher / Escalations Manager from GloBird Energy for his professional support and understanding. After some back-and-forth with the customer service team, Christopher personally followed up on my case, resolved the meter-reading and estimation issues, and made sure my account information… Read more · 3
was corrected.
I genuinely appreciate his effort, patience, and the respect he showed toward customers like me. His assistance demonstrates that GloBird values its customers and takes feedback seriously. This positive experience gives me confidence that the company is moving in the right direction.
Origianl 2025-10-18:
From $185 to $372 — Random Estimation, No Transparency, and a Sales Pitch Instead of Help!
I’ve been with GloBird Energy since October 2023, and my electricity usage has always been steady — about 10 kWh per day since April 2025. Then suddenly, in October 2025, my bill jumped from $185 to $372, with an estimated daily usage of 30 kWh/day — three times higher than usual.
When I contacted customer service to ask how this estimation was calculated, they avoided the question completely. Instead of investigating or arranging a proper meter read, I received a generic explanation about “seasonal variation” and “estimations based on distributor data,” followed by a sales pitch encouraging me to switch to another plan.
No one explained why my specific estimation (meter read 67704) was so far off from my actual pattern. The estimation feels random and arbitrary, not data-driven.
What’s worse, when the estimation jumps over 300 kWh, the usage spills into Step 2 pricing — where the rate rises from $0.38 to $0.40 per kWh — meaning customers effectively pay a higher tariff for energy they may not have even used.
It feels like a trap hidden in the estimation system. Even if they later correct it with an “actual read,” the overcharged amounts have already hit your bank account — and good luck getting someone to explain it clearly.
On top of it, the GloBird customer service also write to me: ... arrange for Endeavour Energy to attend outside of the scheduled meter read cycle. Please note there is a fee of $44 to book this service.
GloBird should provide transparent estimation data or arrange actual reads, not leave customers guessing while using inflated estimates as a reason to upsell different plans.
If you’re considering joining, you are living in apartment or unit, unable to do self-reading, think very carefully about how “estimation” really works — because it might not be as fair or consistent as you expect.
GloBird’s customer service has been excellent. They’re really responsive, kind, and quick to help. I sent in a question and got a reply the same day. When I followed up again, they responded within 10 minutes. Very impressed with their support! Show details
What an honest energy provider, I’m totally happy with their service Truly trustworthy Show details
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The customer service response is way too slow and energy plans way too difficult. Show details
These guys are awful - bait advertising at its best. Give reasonable rates then a month or so later put everything up by nearly double - please see photos attached. Disgusting behavior in these days of belt tightening. No doubt the Globird spin-doctor will get on here and say its beyond them to do anything but this is all rubbish. They have done… Read more
the same with ELECTRICITY.
We need and ombudsman with teeth that can direct these and all other retailers instead of sitting back and trying to mediate. All whilst the governments of the day keep privatising these essential industries - at least give us a body that will hold them accountable.
These cowboys are immoral, utilise rates and then once they have the account they increase as they wish and know that there is a percentage of consumers that are too lazy and will stick with them.
WATCH OUT - Very deceptive , do not trust
Hi Bill, We understand your frustration with… Read more
Opportunistic grubs. If I could give zero stars, I would. Daily supply charge up 8.6% (more than twice the annual inflation rate) Peak rate up 30% (almost eight times the annual inflation rate) Off-peak rate down a massive 2.8% (such largesse). Thankfully we have the Vic energy compare website so we can find better rates elsewhere. And Globird's representative, [Name Removed] had the hide to ask for a five-star review (haha, asif). Show details
We understand that price increases are frustrating… Read more (+2 replies)
At the start, I was given a good deal. Suddenly, my rates were changed significantly. My unit rate was increased by more than 40% and my daily rate was also increased significantly. When I check online, they are still offering much cheaper rates than what they are charging me. Offer ID: GLO704528MR and Offer ID: GLO704539MR. I understand that… Read more
energy rates need to be increased from time to time, but why not give me the rates you are offering online? Why increase by more than 40%? I feel it is nothing short of dishonesty and greed.
I called them to discuss this at 9:02 on Friday morning (29/8/2025) and was told there were already more than 400 in the call line ahead of me. So I requested a callback. They called me at some arbitrary time on Saturday, and I couldn't get to the phone on time. They sent me a text message asking me to call them again. I try and get a recording saying the call centre is closed and will only open on Monday.
I think it is best to keep away from this company.
Hi HAG, Thanks for your feedback. It sounds like… Read more
Latest follow-ups
Taylah from Customer Service helped me with the amendment of my supply address. It was very pleasing to have someone immediately understand and respond with effective assistance. Thanks again to Taylah. Show details
Follow-up · Globird Energy were efficient and professional in updating my supply address from the preexisting nonsense address. Prior attempt had been a struggle. My thanks to Globird for fixing it.
Follow-up · Service continues as excellent, thank you.
Received notice of a substantial increase in my daily supply charge and contacted GloBird seeking an explanation. Rather than answering the questions asked, the response was effectively: “We can’t provide that information, these are the plans… Read more
available, and you’re free to leave if you’re unhappy.”
To top it off, the email finished by asking me to leave a 5-star review so the staff member could enter an employee raffle.
Nothing says customer service quite like refusing to answer legitimate questions about a price increase and then asking for a positive review.
Very disappointing experience. Transparency appears to be in shorter supply than electricity.
Follow-up · Since my original review, GloBird has significantly increased its prices. My daily supply charge increased by 27%, my general usage rate increased by 8%, and my shoulder rate increased by 11%, while my feed-in tariff was reduced by 33%. Despite these increases, I’m still with GloBird because I’m waiting to see whether they address the issues I’ve… Read more
Hi Michael, That wasn’t the intention, and we’re… Read more (+1 reply)
Can’t eat a posted copy of invoice .hence always the overdue Sort it Show details
Follow-up · $4 to get a paper bill Terrible service
Hi Bob, We were a little unclear on the reference… Read more
In-depth reviews
After my distributer physically read my reader wrong, right in-between switching retailers, I was confused as to how to fix the problem without my final bill being outrageous, and then my first bill with GloBird being a confusing mess. I expected the situation was going to be a large hassle which would cost considerable time. My 'ex retailer' was… Read more
confused and quite unhelpful. GloBirds phone lines were backed up, so I gave their customer email a shot, since I figured I would need to be sending images of my meter eventually. Kunjal from their Customer Service Team replied within about 15 min with a direct answer to what I needed, and to what GloBird needed to move forward with my problem. After I sent another email with my photos, Kunjal replied quickly again with how the next processes should occur and in what time frame. Kunjal then emailed me again within the estimated timeframe to notify me my meter had been successfully re-read and invoices for both my retailers would be updated. Essentially zero hassle and perfect efficiency. Top marks to Kunjal and GloBird for this interaction.
I invested almost 17g of my own money on top of the subsidy to get a 28.8kw battery and 10kw inverter and be part of the renewable transition. I was sold my battery with the assurance that globird had partnerships with the installers as well as the battery brand so I paid a little more to get a deal I thought would allow me to gain some of my… Read more
investment back. There's 1st shady move. Turns out...Only some batteries are eligible and a friend of mine signed up to find out that she couldn't bind her battery and they charged her 200 to change to an energy supplier that did. For one week's use with a battery that she couldn't bind and not one person said. 2nd shady move. The threshold to gain the zerohero is artifically low so there are times I am not even home and I lose it. I wrote and phoned to ask wth is happening and no response at all. Nothing. It's almost impossible for a household with kids to actually gain it yet the daily cost is way more than others. This needs to be increased or it's advertising a false premise. 3) The fed gov and regulator has worked hard to decrease our energy costs, yet to day I find out that I will not get my measly 7c afternoon feed in and they've increased the daily charge by 30c and the super top up has decreased by 5c. So if I stay with globird my bills will increase? So how is this in line with the reduction of overall costs? I got 5 months of this deal I signed up for.
I am really angry about this. No decent customer service except fancy graphics to make them seem hip and cool.
Come on Globird, read the room and stop the sly moves. Increase the threshold and give us back our super top up rate at a minimum. It means that now you get all my solar for free and what do I get for my investment except the feels???????
Hi Adrienne, We understand your frustration;… Read more
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Zero Hero plan is great for those who have invested in home batteries. It took about 2 days from sign up to swapping over from my previous provider. On a sunny day solar panels provide more than enough power to run the house. On really cloudy and/or the short middle year days, even though there is some power generated, it may not be enough to… Read more
cover the household usage.
A Battery will get your through a day or two low generation days without breaking a sweat.
But when there is a few cloudy days in a row, by about day 4 it's getting low.
With the Zero hero plan that is never a worry as you can fully charge your battery during the 3 hour free power window everyday, like clockwork.
Additional bonus in return is being able to reliably export 15-20 kwh back to the grid during the peak usage window, thus getting a $1 bonus and a small amount back in feed in.
Unlike some of the providers, this plan can be set up to run on a timer rather than needing automation scripts based on market rates and if/then weather calculation scripts.
So far have gone from having a $10 per day electricity bill to about $2-ish credit. I haven't tested what happens when attempting to collect the credit but hopefully that is smooth too.
Recent reviews
GloBird customer service team were very speedy in following up our expired energy concession and reinstating it. All done with clear emails and good instructions. Thanks Gracie. Show details
We just sign up with glow Bird so far experience is really good spoke to Dara customer service agent she was very helpful and explain everything without rushing best customer service experience Show details
Thank you so much Melody for your excellent customer service . You gave me an estimate of how much my monthly bill would be after I sent through a copy of my recent electricity bill from another electricity company. Thankyou for taking away all the stress of it. You made it so easy. I am so very grateful. Thanks Tracey
Linus from Customer service responded and acted very quickly to my email. This was not a new purchase, it was about a correction of my estimated gas usage. Thank you ! Show details
They almost doubled my small business gas rates. Tried calling them and a recorded message said I was 68th in the que. Requested a call back and still waiting almost a week. Terrible customer service. They know how to call when a bill payment is overdue. Show details
Hi Christian, We apologise for the long wait… Read more
I was a customer with GloBird for 2 years and honestly, I was extremely happy with their customer service. Whenever I called, wrote an email or enquired, I always received support, understanding and resolution. I really can’t fault GloBird for this. What got me is after being a customer for 12 months, they started to change my rates pretty much… Read more
monthly.. and every month I had to write them an email and every month they would put me back on their best plan… I suppose this little dance got exhausting… GloBird however sent an email May 2026 and apparently there’s a new law in which energy providers can only change rates once a year. I will give GloBird another chance in the future but for now I am very happy with my new provider, Energy Locals.
Hi Dominic, We're really pleased to hear you were… Read more
I’ve had a very good deal on electricity and gas for the last 12 months. Grace at Customer Service has shown me how to send gas meter readings to get more accurate information than using estimated readings. Show details
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Hi loyal user until... Thanks for taking the time… Read more