2,978 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment regarding GloBird Energy is mixed, with a distinct divide between customer service praise and pricing frustrations. Many consumers commend individual support staff for prompt email responses and helpful assistance, particularly during the onboarding process and when setting up solar battery plans. However, a segment of reviewers reports difficulties with telephone wait times, estimated meter readings, and substantial rate increases after the initial contract period. Prospective customers may benefit from carefully reviewing pricing structures and billing terms before signing up.
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When I rang the queue was 66 long but I was called back, as promised, within 1.5 hours. Keith was quite helpful in explaining some complicated billing issues and changing address procedures in a patient and courteous manner. Overall a refreshingly positive experience. Show details
Contacting them and getting response is not difficult when you have issues. Very professional in their approach. Their app and website easy to understand and use. Very happy as a customer Show details
Reviews with attachments
Fantastic customer service and with pricing like this we are over the moon.. Show details
I found GloBird energy to be really helpful. My interaction with William Lake was really positive and convinced me to install the Sun Energy battery ESS Alpha ESS battery and he also convinced me to join Goldberg as my energy supplier and gas supplier which I’ve now done and that led me to apply for VPP status which seems to have been successful Show details
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Globird have been so wonderful, every time I get a better quote through the energy compare website they always match my quote. I have posted my referral code which gives you $50 off your first bill on my Google review of globird energy as product review keep deleting it. Highly recommend Show details · 1
We've signed up with Globird 6 days ago. We can't believe seeing our daily cost either on credit or zero. I have a 42kw Battery, 6.6kw Solar and 10kw Inverter. Show details
First time customer with Globird. Firstly, a massive thank you to Olivia from customer service. I initially called in feeling completely overwhelmed and confused by all the different plans and energy terminology, but she was courteous, friendly, patient, and informative. She explained everything so clearly that what started as me signing up for… Read more
electricity ended up with me signing up for gas as well.
I also want to thank Ross from sales. There was a misunderstanding on my end regarding meter accessibility, and I became quite stressed thinking I wouldn’t have electricity connected over the weekend while moving into my new place. Ross remained calm, understanding, and professional throughout the call, and made the right decision to help arrange an urgent call back from customer service for further help.
I got a call TWO minutes after talking to Ross. Chris from customer service, what a legend. Despite my frustration at the time (and admittedly struggling a little with his thick Aussie accent ), he stayed incredibly patient and reassuring. Within minutes, he managed to sort everything out and got my power connected on the very same day.
Hiccups can happen with any business, any company, but what truly matters is how problems are handled, and GloBird’s staff were exceptional. I can genuinely see myself being a loyal GloBird customer for a long time.
CS: Taylah is Great... Globird Zerohero is great. Getting paid to use electricity every day. 100% Electricity made in Australia > Cheaper than Chips Show details
The customer service response is way too slow and energy plans way too difficult. Show details
ZERO HERO is still the best electricity plan for batteries . I've been with Globird for 2 weeks and every day has been a small credit. Zero hero let's me fill my battery for free from 11am to 2pm regardless of cloud cover. I feed 10kwh back in from 6 to 8pm which covers the daily use charge.... NO MORE POWER BILLS EVER. It was a quick easy… Read more
process to join and my call about another matter was quickly answered.
EDIT. 7 months in and each bill has been a small credit. The app is constantly being improved which is good to see.
Spring explained my questions in great detail and helped me join the ZeroHero Battery Program in advance, which was a huge help. Globird's customer service is the best in Australia. Thank you, Spring. Show details
Updated 2025-10-23: I would like to sincerely thank Christopher / Escalations Manager from GloBird Energy for his professional support and understanding. After some back-and-forth with the customer service team, Christopher personally followed up on my case, resolved the meter-reading and estimation issues, and made sure my account information… Read more · 3
was corrected.
I genuinely appreciate his effort, patience, and the respect he showed toward customers like me. His assistance demonstrates that GloBird values its customers and takes feedback seriously. This positive experience gives me confidence that the company is moving in the right direction.
Origianl 2025-10-18:
From $185 to $372 — Random Estimation, No Transparency, and a Sales Pitch Instead of Help!
I’ve been with GloBird Energy since October 2023, and my electricity usage has always been steady — about 10 kWh per day since April 2025. Then suddenly, in October 2025, my bill jumped from $185 to $372, with an estimated daily usage of 30 kWh/day — three times higher than usual.
When I contacted customer service to ask how this estimation was calculated, they avoided the question completely. Instead of investigating or arranging a proper meter read, I received a generic explanation about “seasonal variation” and “estimations based on distributor data,” followed by a sales pitch encouraging me to switch to another plan.
No one explained why my specific estimation (meter read 67704) was so far off from my actual pattern. The estimation feels random and arbitrary, not data-driven.
What’s worse, when the estimation jumps over 300 kWh, the usage spills into Step 2 pricing — where the rate rises from $0.38 to $0.40 per kWh — meaning customers effectively pay a higher tariff for energy they may not have even used.
It feels like a trap hidden in the estimation system. Even if they later correct it with an “actual read,” the overcharged amounts have already hit your bank account — and good luck getting someone to explain it clearly.
On top of it, the GloBird customer service also write to me: ... arrange for Endeavour Energy to attend outside of the scheduled meter read cycle. Please note there is a fee of $44 to book this service.
GloBird should provide transparent estimation data or arrange actual reads, not leave customers guessing while using inflated estimates as a reason to upsell different plans.
If you’re considering joining, you are living in apartment or unit, unable to do self-reading, think very carefully about how “estimation” really works — because it might not be as fair or consistent as you expect.
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GloBird’s customer service has been excellent. They’re really responsive, kind, and quick to help. I sent in a question and got a reply the same day. When I followed up again, they responded within 10 minutes. Very impressed with their support! Show details
What an honest energy provider, I’m totally happy with their service Truly trustworthy Show details
These guys are awful - bait advertising at its best. Give reasonable rates then a month or so later put everything up by nearly double - please see photos attached. Disgusting behavior in these days of belt tightening. No doubt the Globird spin-doctor will get on here and say its beyond them to do anything but this is all rubbish. They have done… Read more
the same with ELECTRICITY.
We need and ombudsman with teeth that can direct these and all other retailers instead of sitting back and trying to mediate. All whilst the governments of the day keep privatising these essential industries - at least give us a body that will hold them accountable.
These cowboys are immoral, utilise rates and then once they have the account they increase as they wish and know that there is a percentage of consumers that are too lazy and will stick with them.
WATCH OUT - Very deceptive , do not trust
Hi Bill, We understand your frustration with… Read more
Opportunistic grubs. If I could give zero stars, I would. Daily supply charge up 8.6% (more than twice the annual inflation rate) Peak rate up 30% (almost eight times the annual inflation rate) Off-peak rate down a massive 2.8% (such largesse). Thankfully we have the Vic energy compare website so we can find better rates elsewhere. And Globird's representative, [Name Removed] had the hide to ask for a five-star review (haha, asif). Show details
We understand that price increases are frustrating… Read more (+2 replies)
Latest follow-ups
I called GloBird Energy customer service concerning some questions of their energy plan, and Keith answered all my questions. He was very polite and helpful. Thanks ! Show details
Follow-up · I have signed up Globird Energy one month ago. Mark from the Sales Team recommended a plan to me. I am happy with the energy plan. Then Luke and Peter C. from customer service helped me to apply for the concession. Thank you so much!
I recently switched from Amber to GloBird… the change was a breath of fresh air GloBird customer service - Gracie in particular is fantastic and responsive! Their pricing for both electricity and gas is highly advantageous and competitive. I would strongly recommend GloBird Show details
Follow-up · Correction to my previous review… yes Electricity is competitive- but Gas is not! I have now reverted back to Alinta for Gas.
Melody was so efficient & friendly that I decided to change both my gas & electricity to GloBird. Show details
Follow-up · Switch over was easy. Direct debit is easy. Time will tell about cost. Happy so far.
In-depth reviews
After my distributer physically read my reader wrong, right in-between switching retailers, I was confused as to how to fix the problem without my final bill being outrageous, and then my first bill with GloBird being a confusing mess. I expected the situation was going to be a large hassle which would cost considerable time. My 'ex retailer' was… Read more
confused and quite unhelpful. GloBirds phone lines were backed up, so I gave their customer email a shot, since I figured I would need to be sending images of my meter eventually. Kunjal from their Customer Service Team replied within about 15 min with a direct answer to what I needed, and to what GloBird needed to move forward with my problem. After I sent another email with my photos, Kunjal replied quickly again with how the next processes should occur and in what time frame. Kunjal then emailed me again within the estimated timeframe to notify me my meter had been successfully re-read and invoices for both my retailers would be updated. Essentially zero hassle and perfect efficiency. Top marks to Kunjal and GloBird for this interaction.
I invested almost 17g of my own money on top of the subsidy to get a 28.8kw battery and 10kw inverter and be part of the renewable transition. I was sold my battery with the assurance that globird had partnerships with the installers as well as the battery brand so I paid a little more to get a deal I thought would allow me to gain some of my… Read more
investment back. There's 1st shady move. Turns out...Only some batteries are eligible and a friend of mine signed up to find out that she couldn't bind her battery and they charged her 200 to change to an energy supplier that did. For one week's use with a battery that she couldn't bind and not one person said. 2nd shady move. The threshold to gain the zerohero is artifically low so there are times I am not even home and I lose it. I wrote and phoned to ask wth is happening and no response at all. Nothing. It's almost impossible for a household with kids to actually gain it yet the daily cost is way more than others. This needs to be increased or it's advertising a false premise. 3) The fed gov and regulator has worked hard to decrease our energy costs, yet to day I find out that I will not get my measly 7c afternoon feed in and they've increased the daily charge by 30c and the super top up has decreased by 5c. So if I stay with globird my bills will increase? So how is this in line with the reduction of overall costs? I got 5 months of this deal I signed up for.
I am really angry about this. No decent customer service except fancy graphics to make them seem hip and cool.
Come on Globird, read the room and stop the sly moves. Increase the threshold and give us back our super top up rate at a minimum. It means that now you get all my solar for free and what do I get for my investment except the feels???????
Hi Adrienne, We understand your frustration;… Read more
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Thanks guys for finally being able to change my plan. I agree that after to talking to the first customer service person the advice was that the change was going to take a day or so and i would receive an email to accept the change from a GLOSAVE to GLOHOME plan. After telling some neighbours who rang on the same day a few hours after me, they… Read more
received their emails that same day around 7.30pm. I contacted the customer support team the next morning and spoke that day to 2 agents who suggested the email was in the pipeline. Having sent a further email because i was not convinced about a dedicated timeframe one of your team Peter.C responded and clearly outlined in the email that i should receive and email that night and also asked me to make contact again if it was not forthcoming. The amil arrived and the gesture of making contact again did not eventuate. This is what customer service is about. Giving the customer a certain outcome and follow up. This is why we want to remain GloBird customers because of the value we get by paying the right price. Paying less and looking for the best price does not always deliver the value you want. Thanks Peter.C, thanks GloBird and continue with the customer service experience that not many companies are prepared to deliver.
Positive reviews
I dealt with Keith in transferring my gas and electricity.The process was quick, informative,and easy for me. Keith was professional,friendly and helpful and in short couldn't do more.Thanks Keith Regards Stephen Show details
I had an issue with the Gas meter of my house and contacted the customer service and talked to Peter C. He was very knowledgeable and helpful. Also I found the Globird energy is very reliable as well. Show details
Wonderful customer service, very quick response and clear communication. Taylah was very helpful and quick to set up my VPP and arranged document for rebate application. Show details
Negative reviews
Hard to reach them by phone. Rang them at midday; got hold of someone after 45 mins. Rang them again this morning at 08.45 am and was number 2 in the queue. 45 minutes have passed, and I am still waiting. They definitely don't have enough call receivers at their call centres. Unfortunately, customers don't have all day to wait for them. Show details
We’re sorry to know that your experience wasn’t… Read more
Received the final bill which was quite unexpectedly high. Estimated bills were sent so often and in the end I paid $5._ for paper bill. Disappointed and unhappy. Show details
We’re sorry to hear you were disappointed with… Read more
Just attempted to transfer my electricity account over to GloBird Energy. First contact by phone resulted in me being placed in a queue with a 65 minute waiting time. The good thing was I could request a call back. I did this and for the next 90 minutes had to wait. After eventually getting a call back I was asked by [Name Removed] a number of… Read more
questions ie full name, address, email address, phone number, NMI number, DOB, License number, expiry, P number from back, who I was currently with and who the energy provider was. A short discussion on plans and I thought I was right to go. NO. Received an email 2 hours later "We could not verify your ID details". GloBird require "A copy of a recent energy bill in your name". Another call the next day resulted in a 55 minute queue, so a 95 minute wait for the call back. I spoke to [Name Removed] and I suggested a number of reasons why my ID is not registering. Ie use of a post office box, but no they wanted a photo of a bill. After checking with a supervisor still no go without photo. With the debacle of private information leaking from ORIGIN Energy 3 weeks ago I believed I had provided enough information for GloBird to identify me. I was not going to provide more. If they still needed a check I could present myself to the local police station and confirm with them showing my drivers license and sending to GloBird a statute declaration. That is not my personal information. [Name Removed] could not provide any reason why they did not have enough information. He said he is not given that. However I believe the real reason was that they needed to do a credit rating check. I have not borrowed in the last 30 years, so I would not have a rating. I have never been in debt. Why they do not simply ask at sign up that they needed to do a credit check and a copy of the previous bill, then I wouldn't have to give them addresses, NMI, etc etc etc. So instead they wasted their time and mine without being up front. It just shows incompetence. If that's the case in signing up, good luck if something really happens. Not recommended.
Hi Brenden, It’s a shame the application process… Read more
Recent reviews
Had some confusion regarding our bill. Used their callback service and spoke to Spring. Excellent experience and can’t thank Spring enough for her patience and professionalism. Show details
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Hi loyal user until... Thanks for taking the time… Read more