Kleenheat

Tuila was very helpful and took the time to explain everything clearly and thoroughly. She resolved all of my questions and made the whole process easy to understand. Five-star service! Show details

The Kleenheat employee was very thorough, patient and explained options. They also identified different methods of payment that might be suitable for our situation. Very happy with the service. Show details

I had a couple of items to resolve with Kleenheat. I logged in and chatted to the online help and chatted to Tuila. The response time was really short and items resolved in real quick time as well. It saved me having to call them. Great service, thank you. Show details

Just back from my local hardware store they advise Kleenheat has upped the price of a 45kg bottle $20 to $185. They say it is because of the war in the middle east? I'm thinking price gouging. Show details

Residential: I like the fixed monthly payment. But I notice that the Account fee was increased by over 32% in July 2025, from .1633 to 0.2207 daily. On 1st January 2026 it increased again by 23% to 0.2718. Also the unit Conversion rate shot up 2.55% in January to the highest in over 3 years - why? Show details

Customer service for online messaging was fabulous, and [Name Removed] was polite, friendly, prompt, and helpful. I've never had any problem with kleenheat so I guess if you're going to use gas, this is a good way to go. I do resent that I have to… Read more

either continue to pay over 50c a day, or a removal fee of $180, when I have no gas appliances, but I will do it, as that 50c/day will add up pretty quickly.

Ive had excellent service from Kleenheat Gas in WA for the 9 years since mid 2017. In the past two years my monthly charge has increased 60% for no change in my circumstances. Most business models prioritise attracting customers than rewarding loyalty. It's my only reason for making a change. Show details

I've always had a good experience with Kleenheat, the few times I considered switching to Alinta they very quickly added a discount to keep me as a customer. No complaints - thank you! No reward/discount was offered for this review Show details

I had a great experience chatting with Zoe about setting up my gas connection. She was friendly, helpful and explained everything clearly. Really appreciate the excellent customer service! Show details

Customer service was excellent & helpful. The gas discount & rewards are welcome in today’s climate am grateful for that. Only negative is NO app which surprises me as on the website the writing is extremely small I can hardly read my information & I don’t know how to correct it - very frustrating :-( Show details

Absolutely, awesone customer service and they have a pretty fair and good price. I would recommend Kleenheat to the nw users. Their support is absoluty fabulous. Show details

Logon issues - Whilst my issues has been escalated for more specific technical investigation Tuila was very thorough in preliminary investigations and really tried everything to resolve my issue on the one call. Excellent customer service. Show details

Wowee, I cannot speak highly enough of the customer service team. I emailed a question to them and had a response within minutes. The emails flew back and forth while I was clarifying some information, and the staff were absolutely amazing. Super helpful and just great people to communicate with. Thank you so much to everyone involved. Lizanne D Show details

I had a great experience with Kleenheat customer service. Sarah was very helpful, patient, and quickly resolved my billing issue by clearly explaining the charges and correcting the amount. Excellent support and very professional service! Show details

Chatted to Sunny to check if pension rate was being applied and she increased my discount for long standing loyalty, Telstra should take a lesson from Kleenheat. Show details

Sunny was helpful and able to offer me a better discount. Show details

Quick respond without waiting time.From now this is the only way im going to use to get in touch. Show details

Always easy to deal with, online chat is perfect. Thanks again. Show details

An existing customer. I spoke with a Kleenheat customer rep last year on the phone when signing up and again this year on webchat to ensure I was getting a competitive rate. Had a great discussion with both reps who provided quick and helpful responses. Feels great to support a WA company and get great service and competitive prices. Show details

Fast customer service, polite and very helpful. Highly recommend Kleenheat :) Show details

Became WA senior and asked for concession on my account. Tuila the lady on the chat was very helpfull and applied my concession immediately. What a great service from Tuila. Show details

Very happy with the quick service received today, the chat function works great!! Thanks Kleenheat:) Show details

Was really impressed with the help I just received it wasn't on the phone I had a message bubble popped up and that person helped was very happy with the help. Show details

Thank you Tuila for helping out with precise and clear communication. Show details

Thanks, to Pauline!!!! Super quick and all dealt with in minutes!! Show details

Very helpful and friendly service. They resolved my issue in one short session. Show details

I spoke with Tuila via online chat, and she was great. My query was answered quickly and the issue resolved within a few minutes. Great service. Show details

My issue was dealt with immediately and resolved within minutes. I could not be happier with the outcome. Show details

My query was quickly sorted out by Alvin. My only issue is with Kleenheat not clearly showing that an outstanding balance on your account invoice will not be direct debited but be cleared by your monthly installments. This was my first invoice from Kleenheat, so now I understand how it works, it should be all good. Show details