Origin Energy

Best power company – Origin in my view is the best electricity company in Australia to deal with. They offer the best feed in solar tarrifs in Australia and they have the best mobile app. The app is very easy to navigate Show details ·  3

I have been caught up in the Origin Hack , My information is all over Europe apparently , I'm getting bombed with txt messages claiming there from Origin saying there's account problems and fill out the forms in the links , About 82 emails the same , And phone calls from all over Europe coming as no ID other calls shows a number and a country ,… Read more

All i get from Origin is its my problem! and i'm a liar ! Then we have the arrogant CEO of Origin stands up and fob 900,000 customers off ! [Name Removed] from Newcastle NSW tried to ring but i couldn't answer the phone , says she'll ring back and hasn't and now refuses to pick up the phone after many calls ! [Name Removed] sent an email stating the her manager above her can see my phone and computer screens fro 1,300 kilometers away and can't see anything and accusses me of basically lying ,If theres a class action i'm in ! Origin is the most trash company always rude an arrogant ! People reading this stay away from Origin please ,There all about the profits and shareholders only & they trash on customers !

I am with this company for a while now. Lately they start sending me bills on estimate readings with high usages even when no one was at my home? When I contact their useless call centre, they inform me to check the meter myself and then report to them if there are any errors in meter. They arrange for a smart meter to be installed but after… Read more

switching off my electricity whole day, they DID NOT change the meter, no one know in their call centre WHY meter was not changed?

After I complain to EWON, they get very shitty with me and start threatening me with recovery as I did not pay the bill per rules as my complaint was investigated by EWON. This is to note here that I am their customer for a while now and they are fully aware that I pay my bills before due date always.

It seems they hire people with some very sick mentality in their call centres as one of the call centre zombies advised me to provide a photo of November 2025 in May 2026? When ask how that is possible, he SHUT UP.

Other zombie advised me that one mobile phone charge cost $300 in 90 days? It is a pity that Customers have to deal with these idiots who have no logic and knowledge to answer a customer question.

Mind you both employees mentioned above are in Australian Call Centres (not overseas)

We all are reading about Origin loss of customer data in recent news and posts (social media) this is because they have a fall-back Call Centre overseas where Australian Customers data freely available to those morons. Now those call centres employees are lowly paid individuals who will earn money by selling Australians data to scammers. It is always an inside job whenever any Australian company loss Australian Customer data, and Origin is no exception.

I believe Origin itself sold Australian Customers data to scammers and when get caught, start making excuses.

I will be taking legal action against Origin after they lost my personal information to someone on WWW and if anyone interested after reading my reviews, come and join me for a Class Action against Origin. These companies charge in Australian Dollars and then selling our information to someone sitting overseas. Origin should be held responsible for this, and they need to pay for their underhand dealings with scammers.

I suggest pay few cents extra but DO NOT go to this company as they will harass you, intimidate you and belittle you by threatening recovery process. STAY well away from these thieves.

The lady I spoke to was amazing. She helped me through the whole process, even when I got angry and cried, she remained calm and talked to me through it. She must’ve had amazing training to have coped with the phone call that she had for me. I was a very distressing situation and she dealt with it perfectly. I wish to give her five stars as she… Read more ·  1

was amazing. Please give her some kind of credit as credit is definitely due. She deserves some sort of gift certificate or prize for how well she did.

Terrible service at times. I reported what I believed to be a gas leak—either from the decant hose or the bottle valve. Instead of investigating properly, the technician replaced the hose on the wrong bottle and left the suspected faulty hose still… Read more

attached. He clearly didn’t listen to what I was saying.

I called back, expressing I wasn't comfortable handling what could be a leaking gas bottle. The same technician laughed and told me to change the hose myself. That response was not only unprofessional, it was dangerous.

Left with no support, I had to call Origin’s out-of-state support line to get someone to take the issue seriously. Eventually, they sent a gas fitter who showed up only to belittle me and treat the situation as a basic training issue. He insisted on showing me how to decant and change the hose—again, not the problem. The problem was a suspected leak, and I wasn’t willing to take that risk.

In the end, he admitted the valve leaks slightly when the bottle is only partially open and advised me to “just open it all the way” as a solution.

This is unacceptable. Safety is not optional. I shouldn’t have to fight to be taken seriously or pushed to handle hazardous equipment myself. If I could switch providers, I would in a heartbeat

Drivers have been amazing on the other hand

Great secure Service – Very friendly, professional & courteous service. Took the time to ascertain and check the validity of my request by cross checking to ensure it was I, who was actually making the request. Show details ·  1

Fixing my billing mistake – Lachie was very polite and helpful. He resolved the issue quicker than I had expected. I'm very grateful for his time and effort. Great job! Show details ·  1

I was contacted by Origin and informed I was due a refund on a closed electricity account. When I filled in the appropriate form, I was told I was NOT due a refund. I have since been told I am due a refund and I'm trying to have the amount refunded directly to my bank account. The process has been ongoing for about 2 weeks. Show details ·  1

I was pleasantly surprised how helpful the staff were giving me lots of information on how to save get help from in which plans are best. When the phone cut out. They rang me back instead of me going back in line and starting again which was probably the best thing because I probably wouldn’t have bothered him then so it’s so good that they rang me back. They were pleasant and helpful. Show details ·  1

Thanks for sorting my account,this has been a on going problem for two years ,there is no lock on my gate or dogs best you guys inform endeavour energy about there contracted meter readers cause a lot of people in my area have the same complaints it will cost you customers. Show details ·  1

My dealings with Origin have been extremely disappointing. I have been a customer for well over a decade, but I will not be staying with them after this experience. I contacted Origin with a specific billing concern and was simply told I was wrong. When I provided data, screenshots, and a clear breakdown of the issue, the responses did not… Read more

address the actual question. Instead I was passed between operators and given generic explanations that showed they had not properly read or understood what I was asking. At one point a representative even stated my own plan terms back to me incorrectly in their response.

My advice to other customers is to keep a paper trail, take screenshots, and get everything in writing. I will now be escalating the matter to the Energy & Water Ombudsman because I have made every reasonable attempt to resolve this directly with Origin.

It is a shame that a long-term customer has been treated this way.

I would have rated them "No Star" if it was possible. I wasn't sure I was on the best electricity plan so I did a comparison of energy (electricity) providers. As a consequence, I emailed my current provider (Origin) on 5 July at <hello@origin.com.au>. I had a response from "Jezryl" on 6 July offering a better plan option. I tried changing on-line… Read more

but couldn't find the suggested plan! I emailed back and, on 9 July I got a response from "Andy" stating I'd have to actually call Origin on 132461 to make the change. I have tried calling that number several times, not always getting through. However, whenever I did get to talk to someone, I was told that only Andy could move me onto the suggested plan. Each time they'd ask when I'd be available, I'd tell them, they would then say they had "pinged" Andy and that he'd call me. It's now 18 July and I'm still waiting on that call from Andy. Interestingly, I got an email from Origin on 11 July asking, "Were we all kinds of useful"? Obviously, the Origin Survey People are in the dark about what their Customer Service People actually do.

Extremely disappointed with Origin Energy’s communication. I contacted Origin to arrange a gas reconnection and was assured that everything would be organised, including someone attending to inspect and reconnect the meter. After spending hours troubleshooting a brand-new gas heater that wouldn’t ignite, I contacted ATCO only to discover that no… Read more

technician had ever been sent to my property. The issue wasn’t my heater at all—it was that the reconnection had never been completed.

This miscommunication wasted a significant amount of my time, caused unnecessary stress, and nearly led me to pay for a gas fitter to diagnose a problem that shouldn’t have existed in the first place.

If you’re arranging a gas reconnection through Origin, don’t assume the work has actually been completed. Confirm that a technician has physically attended before relying on the information provided.

100 % useless. I've been begging them for a refund, ( MY OVERPAYMENTS, IE MY MONEY. ) Was forced to enter payment plan. NEVER BEEN BEHIND. ALWAYS , AS NOW, I HAVE $300 PLUS, HAVE DONE FOR 13 YEARS. 3 times asked for refund. 3 times fobbed of with, 2-5 days, previous takeover. Now 2-5 days, then 3 -7 days, now waited 7 days. Nothing, not a thing.… Read more

Simply useles. Beyond excuses. Been trying for 14 days to have MY money returned. So no all of what they have told me are what my dad taught me, LIES.

Origin Electricity is a most frustrating Company to deal with. Long wait times to talk to customer service. Incorrect emails saying my "closed" Account is overdue when my Bank statement showed payment made on due date. After 3 lengthy phone calls and 3 emails confirming payment details and finally an email agreeing payment had been made and a… Read more

refund of $350 due to me a customer service person from Phillipines told me my account was still OVERDUE!! Also there was no record of the Bank Details I had completed on their online form to have the refund deposited to my bank account. Serious incompetence in the Philippine office!!

Worst experience ever! No hot water ongoing problems nearly 8 months in new house. Live alone so 1 shower/bath day; use cold water laundry; never use dishwasher yet ongong no hot water. Call them they eventually fix it - many days later!- then it happens all over again. Wasted hundreds dollars on plumbers, electricians who confim its Origin issue. So fed up its effecting my wellbeing. Live in very cold climate and have no hot water!!!! Show details

Customer service replies read like broken AI responses. Or my thought about 3rd parties incepting their emails last year ended up happening. I asked to withdraw my accounts credit in April only to get responses of the following. "Why do you want a cheque for? A direct deposit is much faster" I know from experience last year it is not faster. … Read more

They will want a whole heap of things then reject it because they can while claiming account security. The emails form 2026 saying the 2025 process made out that I just didn't understand it correctly. They would request a bank notice I would supply it be told it's been approved for 48-72 hours later yeah no. Not enough evidence that the bank account was mine. When saying I am closing the account as I am moving to a new provider as I no longer trust or like them. I get sent "how to disconnect your service when moving house" instructions. Which was requesting a disconnection date allowing someone to come out and lock the meter.

I keep getting sent follow up emails that are just strange to say the least. Did you know if you take out your accounts credit you have to start paying them again? They needed to inform me that.

After I replied to the last one saying how useless they are and 'I am now with AGL.' "Thanks very much for confirming. Upon checking your account, I can see that the refund was processed last March, so you should have received it by now." So I have received my credit before I even asked for it? I asked in April and only got confirmation of it being approved last week. Process was contact them in April get run around by the next person who would just repeat the previous persons email arguing again bank deposits are much faster. Submit a mid bill sign up to AGL wait several weeks for a account to move. Then get sent a bill which was instantly paid due to the account credit. Then wait 2 more weeks while being asked things like does your bank still accept cheques? I had to make an account at another bank last year when you flat out refused to do the direct deposit. Which is why I kept it open as I suspected they would do the same thing this year.