12,609 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment regarding Origin Energy is sharply divided. While a significant number of customers praise individual support agents for resolving complex issues with empathy and efficiency, a large volume of negative feedback highlights frustrations with billing accuracy, estimated meter reads, and long wait times to reach customer service. Consumers frequently note that managing plan renewals and resolving administrative disputes can require persistent follow-up.
Best power company – Origin in my view is the best electricity company in Australia to deal with. They offer the best feed in solar tarrifs in Australia and they have the best mobile app. The app is very easy to navigate Show details · 3
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Competitive rate? Seriously? I just left Origin for another supplier, my last bill for a month in a small unit was $180!!! Small unit, one person, and no aircon! My friend had a bill of $150 for a month in a big house with the competition. Without forgetting that the daily supply charge is $1.90 with origin, that is one of the most expensive of… Read more
all. I have been using origin for a year and it was never cheap. I understand life becomes more expensive, but the last bill indeed was the last straw. I never give bad feedback, but this time, I really have to say how I feel. Enough is enough, Origin is definitely NOT the cheapest supplier, and NOT competitive.
Shout out to excellent customer service from Spencer on the billing inquiries team. He took the time to explain everything to me in detail. I was about to take my business elsewhere but Spencer explained it all and put me on the best plan. 11:30 am today. Show details · 1
Origin Energy Security Breach. Yesterday I got my quarterly electricity bill. The first full bill since they changed me to a smart meter. Now, not only did the bill go up by over $100.00 bucks but I also received another Origin letter telling me that my details have been compromised (a Month ago). My Bank Account My email address My physical… Read more
Address My Phone number My Name & Age.
Well now, isn't that just wonderful not only have they pretty much given my life & details to anyone who wants it, which will end up costing me a fortune, but they have now upped my usage charge. And why did you wait a month to send me written conformation of the security breach? I could have changed User names, Passwords, Accounts & Email addresses weeks ago.
I have already had my PlayStation Account hacked using my Origin leaked email address & User Name, and I have lost this one for good. (Russia)
I have had two Microsoft Accounts hacked using my Origin leaked email address (Ukraine & Russia)
I have had my Steam Account hacked using my Origin leaked email address (Canada)
Thanks to my Origin leaked details I have had my PlayStation email address completely removed and replaced with the hackers choice of email address. This means that due to these Origin breaches I have lost hundreds, maybe thousands of dollars in downloaded purchases.
Thanks to the Origin breach the Hacker has just got everything of mine from my Sony account free of charge.
I think anyone who has been hacked because of this breach caused by Origins lack of security should be compensated in some way, not charged more for their electricity. I can Assure everyone who reads this (including Origin Energy) that I will be seeking advice on what I can do to recover these losses & I will be ending my contract with Origin to supply my Electricity.
EDIT: This review is supposedly being monitored by Origin Energy & it has been up for a couple of days so no doubt they have read it by now & by the looks of their silence they know everything I have written is true. I think it is called "Being in Denial"
Hi Bongo, we understand this has been a stressful… Read more (+1 reply)
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Reviews with attachments
I went to Origin, had a problem with a gas leak at the property and Origin, really Excellent Customer service, based in Melbourne. All very friendly and Great to deal with. Show details · 1
I am saying this is the most widespread issue I've faced at home in my lifetime. I want to see the worst possible outcome for this kind of behaviour, especially given that Origin took money from my account while I was on a payment plan for the last two years. After a terrible experience with this company, I switched to a new service provider,… Read more
Amber Electric, which is honestly much better and more professional, and I am very grateful to have a good relationship with them. Origin has ignored my issues regarding the payment system, and I am unsure if they will pay back all the extra money they withdrew from my account. They keep sending me bullying letters to set up a hot water account, along with strange messages. The worst part is that they keep sending the same letters and messages, threatening to disconnect my hot water, but this has never happened. Today, I contacted them to find out why they are bullying me into using their horrible service and why they are charging me so much, often giving different stories and misleading me. I can’t seem to find the right person to address these issues, so I feel I need to file a case for dishonesty, bullying, and abuse of department to push me back into their terrible service. I never wanted this to happen because I don’t know how to explain why they keep doing this. I don’t want to be a victim of this behaviour or lose my money without knowing what to expect from them. Please, leave me alone, Origin.
Hi Harry, we're sorry to hear about your experience… Read more
Despite my account being in credit at all times, I received multiple emails, SMS messages, and escalation-style communications referring to “missed payments,” including warnings about cancelling my payment plan and potential debt collection. This continued even after I was verbally reassured that everything was in order. The communication was… Read more
inconsistent and contradictory, and required repeated follow up from my side to clarify something that should have been clear from the outset.
The explanation provided was that a failed direct debit triggered these messages. However, this does not justify the nature, tone, or repetition of the communications, particularly given that my account remained in credit.
The issue appears to be a system or process failure rather than an isolated mistake. While individual staff were polite, the overall experience was stressful, confusing, and not handled appropriately.
Thanks for sharing this John! We understand how… Read more (+10 replies)
Can not get a hold of anyone on the phone. My bill went from 500 to 800 same time , a year ago. Not impressed, and can’t get a hold of a customer service agent. I tried mediation, and this is the response…..below. Just not good enough. Show details
Hi Caz, sorry to hear about your experience! We… Read more (+1 reply)
Rewarding – Toby has been delivering precise information and promptly during the entire period of communication Show details · 1
Origin Energy stole my money I accidentally transfered my whole wages to a origin energy account that does not have my name on it I'm not even affiliated with the person whose account it went into so after talking to origin they admitted they could see the money they could also see that it was paid from a account that does not belong to the person… Read more
they could also tell that my name is no where near the same as the person who owns the origin energy I sent them emails like requested then they tell me that they won't refund money that does not belong to them or the person who owns the account that is just plain stealing.
Hey Robert, this defiantly sounds like a stressful… Read more (+2 replies)
I recently signed up as an Origin customer through Woolworths rewards scheme after switching from another retailer. The tariff and supply charge rates were quite good and also solar feed-in was reasonable (SA customer). However, on receiving my first bill, I noticed that the tariffs and fees were not the same as those on my contract (Origin… Read more
Everyday Rewards Variable plan) but were all higher and the bill was higher as a result (by more than 10%). After questioning this with Origin, the bill was revised to reflect the lower rate. This was 2 months ago and since then I've been trying to get my plan details and tariffs to reflect those that I signed up to, but they have been unable to fix it. I'm told that their "energy experts" are looking into it and somebody will contact me soon to resolve and finalise, but months later it's still unresolved which is most frustrating and the next bill is due to arrive in the coming weeks....
Hey Michael, sorry to hear about the delay in… Read more
I had just ordered LPG tank bottles, but had to move out. When i asked Origin Energy to pick up the gas tank and credit or refund me, they refused. The customer service person can only read terms to me. I asked if i can remove it and to give me instructions to do it safely but they said that I am not permitted to do so. The service person was rude… Read more
and snarky and completely arrogant towards my situation. After using Origin for 18 years, I am no looking to switch supplier and leave. Other service providers tend to give a refund for unused gas. Origin is unrealistic and does not have real customer problem resolution at heart. I wrote to them and filed a complaint 4 weeks ago with no action taken.
Here I am paying an invoice for gas that me or my family is not using simply because Origin do not want to provide the service to remove unused /full tanks of gas.
Shameful provider with zero empathy for their customers.
Hi Mandy, could you please email lpgenquiries@originenergy.com.au so we can… Read more (+4 replies)
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It's a fraud company, how can I give 1 star? My plan with Origin is standard plan. General Usage: 35.244 c/kWh Solar feed-in tariff: -- 0 - 8 kWh per day: 8.000 c/kWh -- Over 8 kWh per day: 3.000 c/kWh So, the worst scenario is, purchase price is roughly 10 times more expensive than feed-in price. i.e. 35cents vs 3 cents. However, Origin… Read more
charges me as 20 times more. Given October as an example:
Used: 98.51 kWh $79.01 ==> 80.2 cent per kWh Sold to grid: 1,320.39 kWh $53.26 CR ==> 4 cent per kWh It's over 20 times. way more expensive than their plan suppose to charge.
Same as November, if your math is good enough, give a try. :-)
This is not good. Bad bad reputation for such a big company as Origin, to do commercial fraud.
Shame....
Hi there, sorry hear about the issue! Please send… Read more
Latest follow-ups
If you have a serious/complex problem here is an efficient way to get results. Address emails to Origin and attention Fiona. She is engaged and tenacious. Otherwise like grappling with an octopus. Show details · 3
Follow-up · I was converting my electricity from reader meter to digital. Electricity supplier Energex insist employees ensure any customer contact about reading meter is stuffed around. It turned into a nightmare with their reading staff completely at liberty to decide if they do their job. I complained to Origin for help and we decided to install a digital… Read more
Origin is cheating with their customers. How can they change my plan without me requesting them and change was to the one which was charging double the price per unit. When I called them, they said, we sent you an email. I asked but why did you do… Read more
that? They didn't have any answers. Origin doubled their benefits by ripping the customers like me. Please be careful before you sign with Origin gas in WA.
Follow-up · There was no contract with Origin. They sent an email to inform that plan is changing but I never sent any requests. When your life is so busy, sometimes we miss to read the email fine prints. As the email was sent around June, I assumed it's normal rate revision but in fact they doubled the rates with altogether different plan. No, they didn't… Read more
Hi , we're sorry to hear about your experience and… Read more
Prompt efficient Service – Very prompt and helpful replies to my email enquiries properly answered Show details · 2
Follow-up · High efficient service continues
Follow-up · Very helpful organisation and quickly and helpful when I contact them for advice
Positive reviews
For 2 months I wasn't getting my electricity bills. I called multiple times, but every time someone said they received the call and would inform me, but they never did. John was incredible. I gave me his email address. He called me back to let me know the updates. I really liked his service. He’s the best Show details · 1
Today the Origin representative was very helpful and attentive and understanding and sorted out all my problems very quickly and effectively I appreciate the time and the consideration taken Show details · 1
The only customer service person, who not only listened to me, but showed empathy & support with kindness from this company. His name is Sam and he has continued to communicate with me and put my mind at ease at a difficult time, with regard to my bills! Show details · 1
Negative reviews
Been trying to update my account for near on three weeks. Only get nonsense from robots and call aren't returned when promised. Doubt I'll live long enough for the phone to be answered by the call centre in the Philippines Now seem to be getting ignored when asking for my request to be addressed. Submit a request form and get responses from a… Read more
robot that aren't relevant to the request Maybe if I hang in there long enough I make a break through Can't do anything with their waste of bandwidth web site as it clashes with browser security. Tried with a few main stream browsers and none like Origin web site. Can turn the security off and get through but not going to.
Hi Max, we're sorry to hear you've had such a… Read more (+1 reply)
Received my Origin Account , the letter had been opened & taped closed ?? Which I found Strange since I was advised my details were compromised with the recent Hack I Tried calling Origin , couldnt get through. Called there dedicate line & still couldn't get through . Theres More , but appears my post of this last week never got published?? … Read more
Update Origin Did Contact me . And there Inept Response had NO MENTION of Tampered Mail ?? Only a free subscription to A Company that Appears to be a Data Centre. They've Refused To Respond to Addirional Emails. And I Did Request A Copy Of The "Whatever" was in the Tampered Irigin Posted Mail Envelope. Lets See If They Send Me A Copy ??
Hi Tramp, we're sorry to hear about your experience… Read more
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Sorry, but my issue has not been resolved. I will now see if I can get any satisfaction by phoning tomorrow (Wed 19 aud). I have been told 3 different things about thr one Gas Bill. Cheers Sandra Downey Show details
Hi Sandra, we're sorry to hear your issue is still… Read more
Recent reviews
Out of nowhere they stopped services to my property for gas because it was non compliant. I got a plumber out and everything was fine. I asked for my money back but they will not return it just the my account is credited but for what because they won't give me a services. So I get a new company which was great because they honestly half the price.… Read more
Today origin energy came onto my property with out permission and stole the gas bottles of the other company, I got it on cctv. I called origin to let them know they made a mistaken and I was informed to call the police. So now I have no way to cook and no hot water and have had to go to the police for something that I was happy to say was an accident. I just need gas and my money back. Never go with this company, they don't want customers and they want to get there staff involved with the police.
Hi Anna, we're sorry to hear about your experience.… Read more
I wouldn't give this company one star. Where do I start? Incompetent/Tending on Corporate bullies. For years I've been receiving 'estimated' bills which have usually been more, sometimes much more, than what we have used. Our meter is behind a gate which is easily accessible. 15 metres away there is another (steel) gate about 2.4m tall. We have 2… Read more
Jack Russell dogs which the 2.4m gate prevents from reaching the meter area. Time and time again the reason given for an 'estimated' reading was the dogs, ie; access couldn't be gained to the meter because of the presence of dogs at the meter. But the dogs have ALWAYS been at least 15 metres away behind the steel gate. On one occasion, they didn't do an actual read of our meter for almost 18 months and the estimated bills were usually more than the readings. Often, I don't pay our bills on time, but I pay progressive payments towards the total as finances allow. So I am often late paying the full amount. I have tried to ring to make payment plans but the phone queues are usually lengthy. This doesn't stop Origin from regularly sending text messages, often bordering on sarcastic, requesting payment. Today, I received an email warning me Origin is organizing a 'collection' agency to collect the last remaining $35.96 of the current bill (which I paid yesterday). That was the last straw. Have I paid late? Yes. Do I make regular payments towards each bill? Yes. Do I always make these regular payments? Yes. Though not paid in full by the due date, each bill is paid in a reasonable time and Origin receive their money. I don't, and have never owed thousands. I have a chronic illness which has considerably limited income. In my defence I, like many, would say we are living in the worse cost of living crises for 40 years & we do our best to make the money go around to where it should. And for years, thanks to Net Zero, our power prices have been skyrocketing. I wonder how others are going with the bills juggling battle? Or are many losing the battle as I suspect. There is no such thing as a compassionate Bank. And it seems to me, the same can be said about Origin Energy.
Hi Wayne, we're sorry to hear about your… Read more
Giving one star because i can't give zero. Told origin lpg about the tricky access at my property and asked them to send a small vehicle. They assured me they would. But instead they send a 6 tonne truck and scratch it trying to get past a boulder. I think "they won't be stupid enough to do that again!". But i underestimated their stupidity! They… Read more
send the same size truck again, and this time nearly get it bogged, and stuck for 30 minutes and tear up my lawn. I don't ask for new lawn, just a leaf of soil to fill the ditches they have created in my lawn. They ignore repeated emails and phone calls for 6 weeks before finally agreeing to send a load of soil. It never arrives. I ring several more times and they agree to pay for the load of soil. Still haven't got the money out of them and now they refuse to bring me gas even though they have underhandedly destroyed most of the competition. I wouldn't consider origin if I were you because they don't look after their customers
Thank you for taking the time to share your… Read more (+3 replies)
I switched to Origin 6 months ago being promised 20% pensioner discount through SA Govt scheme with Origin. My bills have never been higher. My recommendation is steer clear from them and go with another provider. Show details
Thank you for taking the time to share your… Read more
I have been paying for an internet service with Origin for the past 6 months, and it has been a complete waste of money. For half a year, they took my money every single month without fail, but the internet connection was dropping out constantly, every single day. Trying to get support or a stable connection felt impossible. You are essentially… Read more
paying for a service you never actually receive. If you value your time, money, and sanity, stay as far away from Origin internet as possible! Zero stars if I could.
I have been paying for an internet service with Origin for the past 6 months, and it has been a complete waste of money. For half a year, they took my money every single month without fail, but the internet connection was dropping out constantly, every single day. Trying to get support or a stable connection felt impossible. You are essentially… Read more
paying for a service you never actually receive. If you value your time, money, and sanity, stay as far away from Origin internet as possible! Zero stars if I could.
Thank you for taking the time to share your… Read more
After being with origin for over 50 years I was a victim of the recent hacking. Their email to me was all apologetic but I had money taken from my bank. Luckily my bank stopped it. The stress this caused me was bad as being 84 and not used to these problems. I changed my provider as I lost faith with origin. Then to add insult to injury they… Read more
sent me a last bill for $100 just to make it all a bit more stressful. No discount for the inconvenience. Thanks for nothing Origin.
We're sorry to hear about your experience Pat, and… Read more
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Hi Bertrand, we're sorry to hear you feel this way.… Read more