Cover-More Travel Insurance

We used to cover more for international trips a number of times. This trip was domestic and unfortunately had to be completely cancelled due to illness. Taking out the insurance has always been straightforward and clear. The client process is also straightforward and a simple as could be reasonably expected. The claim was processed quite quickly and the money fully refunded. If we have to travel again, cover more will have the insurance. Show details ·  1

My claim was a complex major loss situation. The CoverMore advisor I had did an excellent job of walking me through what I had to do. I have 2-3 followup claims to make and I feel more confident with them going forward. Show details ·  1

Thank you cover more travel insurance for honoring my client within 9 working days due to cancellation of my trip due to my dad's passing.. thank you for understanding my situation. May God bless you all. Kind regards Luther Kelada Show details ·  2

A very quick response and speedy settlement. A good value policy and recommended insurer. Since turning 80 I regularly use Cover More and have two future policies with them. Have not had a previous claim. Show details ·  2

Created claim Online, easy to follow to attach all required documents. Received notification within 9 days on approval of claim. Awaiting settlement to be received within 5 days. Show details ·  2

My Covermore Insurance claim experience – I had a laptop stolen in Hamburg Airport. I reported the incident to the Airport Police and was able to provide a copy of that report to Covermore. I also provided Covermore with a copy of my laptop purchase receipt and a full description of the… Read more ·  3

events and circumstances concerning the theft. I also provided Covermore with proof that our holiday had been paid for with our Combank travelcard. The laptop was never recovered but I'm grateful that the full value of the stolen item, less excess, was paid by Covermore insurance. This type of travel insurance is much cheaper than other options and obviously works when needed provided you are able to provide all the information necessary to process the claim.

I have recently had an insurance claim approved by CoverMore via my CBA complimentary credit card insurance. When taking out the policy, I declared several pre existing medical conditions. Most were accepted without additional fee. However 2 were subject to what I considered a reasonable surcharge. Unfortunately prior to departure on a recent… Read more ·  1

trip, one of my pre existing conditions flared up, and required immediate treatment.

Two years prior I also had to cancel travel plans, and submit a claim with CoverMore, which was also promptly approved once they received all medical reports that were requested.

For the recent claim, I received a phone call from Greg S who was the claims officer managing my claim. Greg immediately put me at ease and explained that he had approved the claim, but just needed to clarify a couple of matters, one of which that I had understated the refund due to me for cruise tickets. Greg amended the considerable amount in my favour. Greg’s sincerity and empathy alleviated the stress that I may have otherwise experienced.

Just a couple of tips. Declare all pre existing conditions, and don’t fudge or overlook any. CoverMore’s website easily allows you to accept any surcharge, or elect not to have the condition covered. Also to avoid having a claim delayed, ensure you forward all relevant documents, including medical reports, when submitting the claim.

Congratulations again CoverMore 10/10, and thank you.

The CBA Credit Card Travel Insurance was taken out when we booked our holiday. Unfortunately, about a week before we were to fly from Australia to the UK, we needed to cancel the trip. The medical factors were outside of our control and while we were extremely disappointed, medical problems are best sorted out in Australia rather than in… Read more ·  1

unfamiliar countries in the middle of a guided tour.

After putting our claim in, Cover-more Travel Insurance were in constant contact with us and kept us informed about the progress of our claim. There were more medical documents required and again after submitting those, Cover-more were contacting us every week or so keeping us updated whilst the claim went through the process.

Once the medical team had assessed all of the documents sent through, we were informed that our claim had been approved. The insurance money was received within a day or two of the notification.

Traditionally insurance claims are normally a fight, however our experience was extremely smooth with constant contact from Cover-more via emails and phone calls, ending with a justified outcome. I can certainly recommend Cover-more Travel Insurance and will definitely continue to use this company for travel insurance in the future.

Regards Jeff Newcastle. NSW Australia

Accident in rural France in a Hertz car June 26. Shocking communication experience subsequently with HERTZ FRANCE P/L as they made no contact until I received a bill for over A$2000 for repiars and a zero list or mention of what the cost of repair work was done. I had no contact with HETZ until this demand. That Is ZERO correspondance. Also no… Read more ·  1

quesetions or interest of how and why the accident ocurred. This was all about 9 months after the incident. Then I was sued for not paying HERTZ as I still tried to find out the details and what was going on. CBA Travl Insurance received all the limited information and ccorrespondance I had but only when I contacted the debit collectors in Australia (AMPAC) did I get a background to HERTZ demands. AMPAC were great and saw my problem) CBA were also very helpful and they asked for more details as they could not pay out on no cliam documents. At the accident the police and firebrigade attended and filed reports but I got no copy and hence my insurer had nothing to go on. CBA accpeted the pathetic communication issue with HERTZ and paid my claim out to me and then I on-paid to the debit collector in Australia and thus HERTZ France. CBA staff helped me wonderfully when I was in a hopeless situation with HERTZ. CBA came good and all of this is a lesson for any Australian hiring a car in France.

Though the amount of information I had to supply was huge the process was very fair and efficient. In the end they paid me exactly what was due and we’re very nice to speak to. Thanks. Show details ·  1

My wife and I missed a connecting flight in the Phillipines due to bad weather. Cover-more were fantastic re embursing our business class air fares food and accomodation. Thank you Cover-more I would never travel without you Show details ·  1

I have used Cover-More as my travel insurer on a number of occasions without having to claim. On a recent trip, sickness led to some medical expenses and some flow on booking expenses. Upon submitting my claim, I had my claim approved within a week. I’m glad that when push came to shove, Cover-More delivered. Needless to say, I will continue with Cover-more for my future travel needs! Show details ·  1

We have had several travel insurance policies with Cover More. Since they have outsourced their call-centre, the customer service has been terrible. We will not use them again. We have not had to make any claims, and I hate to think what the service will be like if we had to do that. Show details

COVER LESS !!! This company uses Philippineo call centres. They speak poor English and can not comprehend customers that speak English. All they do is quote word for word from the PDF statement. Infuriating and useless. Go elsewhere. Show details

Do not purchase travel insurance with this company. I purchased an upgraded policy prior to a trip to the USA. Following a traffic accident and injury, which Cover-More has agreed did occur, I had surgery and 6 months off-work. Cover-More's Commitment to Customers policy gives them 9-10 working days to reply which drags-out the claims process.… Read more

However, at one point, I had not received any reply for 33 business days (even after prompting them) and started the complaints process. A very quick claim denial occurred after this. Hours of time by myself, GP and Surgeon was spent jumping through every extra request for documentation that Cover-More required, for them to ignore e-mail contact and then deny the claim once I began to formally complain. I have never made a travel insurance claim before but for a company to agree as part of their claim denial that I had a policy, was seriously injured, had surgery, and had loss-of-income to then deny the claim on a technicality is unethical and immoral. From my experience, I highly recommend not purchasing travel insurance with Cover-More.

From the moment we submitted our claim, we received great advice, direction, clear answers, and prompt responses. Thank you once again for your assistance and for bringing this matter to a positive conclusion. It was a pleasure dealing with Cover-More Travel Insurance, we will spread the word. Show details ·  1

I have been overseas approx 30 times and this was only the second claim I have ever made and i take travel insurance every time I leave the country. I was a tad concerned as I had a claim with Covermore in 2010 on a Hawaii trip and the experience was dreadful. BUT things have changed in 16 years as the claim went very smoothly and it was approved… Read more ·  1

in about 5 days. What i really want to emphasize was the help I got from the Covemore team via the phone on 3 or 4 occasions was fantastic. Each team member i spoke to was very helpful and made the claim so easy. I cant speak highly enough of the whole experience and will continue using them for every trip.

Regards

Michael E

Have been purchasing the annual travel policy for several years. Good value and easy to purchase Claims are easy to lodge and resolved quickly Will continue to buy the annual travel policy Show details ·  1

Thank you so much for the excellent service. It made a very stressful situation so much easier. Special mention to the lady that answered the initial phone call. Her advice on how to navigate the claim form was invaluable, removed a lot of the stress people usually associate with dealing with insurance companies. Best regards Greg & Kel Show details ·  1

My claim was processed quickly and professionally. I would recommend any one travelling that wants insurance to use Cover More domestic insurance. Can not recommend them enough. Show details ·  1

For years I had an excellent experience with this insurance company. From the beginning, the team was professional, friendly, and very helpful. They explained everything clearly, answered all my questions, and made the whole process simple and stress-free. I highly recommend this insurance company to anyone looking for reliable service, professionalism, and peace of mind. Thank you to the entire team for the wonderful experience! Show details ·  1

Our case may have seemed routine but most that revolve around a medical issue, are not and, as a consequence, there is always stress around the outcome of a claim. The online claim form was straightforward, and We were promised resolution within ten days of lodgment of our claim and that was spot on. We have used CoverMore many times for travel internationally and domestically and will do so again. Show details ·  1

The process was seamless, and the outcome was more than fair as I thought one of the items that was damaged would be depreciated, as it was 5 years old, but they paid the full amount. Will definitely use again Show details ·  1

We have used Cover-more as our travel insurer for several years now. On the occasions we have had to make a claim they have been efficient and quick with a response and payment. Will use them again. Show details ·  1