Cover-More Travel Insurance

Had to put in a delayed luggage claim as our daughter’s luggage didn’t make it on to her final connecting flight. She didn’t get her luggage till five days later so had to buy cosmetics, shoes, underwear, swimwear etc amounting to about $500 and Cover-More pleasingly covered it all. It was reasonably easy to make the claim online, as long as you… Read more ·  1

have photos of all receipts and it was quick and easy to set up a policy online. We’ve used Cover-more for many years for lots of overseas trips but this may have been the first time we’ve had to make a claim and it has worked so I recommend.

The CBA Credit Card Travel Insurance was taken out when we booked our holiday. Unfortunately, about a week before we were to fly from Australia to the UK, we needed to cancel the trip. The medical factors were outside of our control and while we were extremely disappointed, medical problems are best sorted out in Australia rather than in… Read more ·  1

unfamiliar countries in the middle of a guided tour.

After putting our claim in, Cover-more Travel Insurance were in constant contact with us and kept us informed about the progress of our claim. There were more medical documents required and again after submitting those, Cover-more were contacting us every week or so keeping us updated whilst the claim went through the process.

Once the medical team had assessed all of the documents sent through, we were informed that our claim had been approved. The insurance money was received within a day or two of the notification.

Traditionally insurance claims are normally a fight, however our experience was extremely smooth with constant contact from Cover-more via emails and phone calls, ending with a justified outcome. I can certainly recommend Cover-more Travel Insurance and will definitely continue to use this company for travel insurance in the future.

Regards Jeff Newcastle. NSW Australia

Firstly, after shopping around, we found that, again, Covermore offered us the cover we wanted/needed at a very reasonable price. Secondly, unfortunately, we needed to make a claim as someone hit our rental car and left the scene without giving their details. I processed our claim on line, which was very easy, gave them all the documentation I… Read more ·  1

had from the car rental company, and our claim was approved in just a matter of day. This is what you want from an insurance company. You hope you don't need it, but if you do, the claims process should be quick and simple. It was both these things and we are very grateful.

We found the process well explained and easy to follow. We made sure that all relevant documentation was obtained whilst overseas to allow a valid claim to be lodged. Once the claim was lodged one more document was requested after the initial review… Read more ·  1

by the claims team. This was provided and the claim was subsequently approved within 10 days as promised. The policy was certainly good value as it was complimentary provided via Bankwest due to us holding appropriate credit cards that qualified for this cover. We have used Covermore either directly or indirectly for every overseas trip taken - some 20+ trips in total.

Unfortunately we had to cancel our overseas trip due to the illness of a family member. We were able to recoup some of the cost through the travel agency. Covermore were wonderful to deal with in our claim for the remainder of our out of pocket… Read more ·  1

costs. Our claim was processed i an efficient and timely manner. Couldn’t recommend more highly. Thanks Covermore!

Claim was handled quickly and efficiently . I was surprised that I was not contacted as we never even got on the plane . I thought that we would have difficulty claiming as I felt that it was a strange claim . I was in extreme pain , and also we… Read more ·  1

lost all our money when our last trip to Hawaii was cancelled because of Covid and we were unable to claim for it . Thank you very much Doug and Maggie Wood

Accident in rural France in a Hertz car June 26. Shocking communication experience subsequently with HERTZ FRANCE P/L as they made no contact until I received a bill for over A$2000 for repiars and a zero list or mention of what the cost of repair work was done. I had no contact with HETZ until this demand. That Is ZERO correspondance. Also no… Read more ·  1

quesetions or interest of how and why the accident ocurred. This was all about 9 months after the incident. Then I was sued for not paying HERTZ as I still tried to find out the details and what was going on. CBA Travl Insurance received all the limited information and ccorrespondance I had but only when I contacted the debit collectors in Australia (AMPAC) did I get a background to HERTZ demands. AMPAC were great and saw my problem) CBA were also very helpful and they asked for more details as they could not pay out on no cliam documents. At the accident the police and firebrigade attended and filed reports but I got no copy and hence my insurer had nothing to go on. CBA accpeted the pathetic communication issue with HERTZ and paid my claim out to me and then I on-paid to the debit collector in Australia and thus HERTZ France. CBA staff helped me wonderfully when I was in a hopeless situation with HERTZ. CBA came good and all of this is a lesson for any Australian hiring a car in France.

I can't speak highly enough of Cover-More and the support they provided during a very difficult time. While overseas, I unexpectedly required surgery after a motorbike accident and was left in a challenging situation. From the moment I contacted Cover-More, their team was incredibly helpful, supportive, and professional. They went above and… Read more ·  1

beyond to assist me with my claim and made what should have been a very stressful experience much easier to deal with.

Not only did they cover all of my eligible expenses, but they were also proactive in helping me get home safely and comfortably with my arm in a cast following my surgery. Their genuine care and willingness to help exceeded all of my expectations.

I was honestly surprised by how responsive, compassionate, and supportive they were throughout the entire process. Every interaction left me feeling reassured that I was in good hands.

I would highly recommend Cover-More to anyone looking for travel insurance.

Thank you to everyone at Cover-More for your outstanding support.

We recently went on a cruise where we had several missed ports due to extreme weather. I contacted Cover-more on our return, gave them our policy number and was advised we could claim for missed ports. They even told me how to calculate the claim. It took 3 weeks for them to even come back to me, they state they contact within 10 days. After 3… Read more

weeks I was advised we werent covered for missed ports. When i questioned why i was told we could, and now being told i couldnt and asked why the conflicting information i was bluntly advised again we werent covered. Other passengers also had the same experience, told they could claim then rejected. 1 passenger was even put through getting documentation on missed port pricing, then denied. The rating is not for the denied claim, if we werent covered then we're not covered. It is for the unprofessional way it was handled. Being told we could claim, and even how to work out claim amount then denied. And the wasted time for the other passenger getting information, even being told " we can only pay out if we have the amounts for each port from your travel agent" who were then after 6 weeks of going back and forth denied

Created claim Online, easy to follow to attach all required documents. Received notification within 9 days on approval of claim. Awaiting settlement to be received within 5 days. Show details ·  1

I appreciate the assistance provided by the Claims team at Covermore. They advised me of the steps involved with claiming and the likely timeframes to reach a result. This helped with my expectations. Plus at all times the phone and letter communications were professional and helpful. Show details ·  1

I recently put in a claim with Cover More for a travel delay. The process was easy, the communications was good, and all explanations were very clear. My claim was approved, although even if it wasn't I would recommend Cover More for their ease of use, transparency and great customer service. Show details ·  1

I happened to speak to three individuals during the process. One was very good other is not even waiting for me to complete the sentence. Response depend on individual unfortunately. When I send many attachments to an email they only read the first one and asked of something which is already sent. So I sent them again and again. I did not complain. Eventually I received the money which I claimed. Show details

I have used this company many times over the years but have never needed to claim. I went on a Xmas trip with my partner to NZ. On the 4th night on returning to cabin I opened the heavy door & tripped on a metal strip across doorway & broke my… Read more

humerus on left arm. Cruise doctor/nurse put my arm in a brace until next day then sent me by ambulance to hospital. I needed an operation but because it was Xmas holidays no one was available but I was put in a special brace until I got home. When I returned home I had to find a surgeon , I got operated on 13th Jan. 17 days after the accident. I know the claim would be accepted if I was operated on in NZ but no one was available at the time. Trying to contact help through the app was very difficult & not successful.

If I could give ZERO stars I would. Booked a trip for my frail father to visit his brother domestic, I was unable to cancel the flights at short notice as my Uncle suddenly passed away the morning of the flight. We had the cancellation cover however Covermore denied the claim even after providing the death certificate. They also persisted in… Read more

asking very intrusive questions regarding the circumstances of his death to which I refused to subject my grieving Aunty to further distress.

Despicable behaviour for an insurance company. I know you love profits but surely an unexpected death would warrant approval.

I’d rather step on Lego barefoot than recommend your company to anyone. Thieves!

CoverMore considered and assessed our claim with open minded objectivity. Our claim was a simple cancellation concern, made a little confused by the obfuscation from our travel agent which was primarily due to the advice delay of the airlines information. Once in possession of the relevant details our claim was settled without delay. The initial premium was fair value, however as I say the claim was only for cancellation of the holiday. Show details ·  1

I broke my arm resulting in having to delay trip for 2 weeks. I therefore made a claim for extra costs to change flights and for a show we couldn't attend which had no refund available. I lodged online and was contacted a few days later with request for extra information which I sent. Claim was then approved within the next few days. Simple to claim and efficient quick result. Excellent. Show details ·  1

I have used this travel insurance through the Commonwealth Bank for overseas travel for the past 5 years. The hire vehicle excess coverage was excellent value, with my claim processed within the nominated timeframe. The claim was easy to submit and communication during claim review was excellent. Show details ·  1

The process of submitting a claim online was simple. There was a prompt response to all emails I submitted relating to my claim. The final approval decision resolving my claim was communicated relatively promptly..inside 10-15 business days. I submitted my claim on line on 26 June, 2026 and received an approval response on 17 July, 2026. I would recommend CommBank Travel insurance provided by Cover-More. Show details ·  1

This is the first claim We have made with CBA (Cover-More ) Insurance, which We have used on multiple occasions over the years. Our experience with Cover-More has been nothing but positive, so helpful in every way. Their prompt action in dealing with Our claim in a stressful time was appreciated and the refund was paid in a timely manner, We would highly recommend CBA ( Cover-More ) to any traveler . Show details

We had to cancel two trips due to medical reasons this year. The COVERMORE team we so good at everything for us. We believe our policy was good value indeed and easy to set up. The claim, the resolution process was very professional and well done for us. We have been using Covermore Insurance for all our travel for years and we recommend them highly. Sue. Show details ·  1

From the first contact, our situation was handled with compassion and respect. We found the entire process to be helpful and informative. We couldn’t have asked for better service. Or claim was settled within 2 weeks. We have used Cover-more several times over the years for our overseas travel. We have never had a previous claim.Thank you Cover-more . Will never hesitate to engage your insurance cover for our future travels. Nicole & Grant Show details ·  1

We have used our complementary CBA Credit Card insurance before but never had to claim. Unfortunately 2 weeks before a booked and paid for holiday to Vietnam/Cambodia arlier this year my wife had an allergic reaction to some medication. We had to cancel the holiday as the doctors would not let her fly for 8weeks. About 2 weeks after submitting our… Read more ·  1

final claim paperwork to Covermore we received their decision which found we met the conditions of the policy and we would be paid the amount we had claimed. Within about 24hrs of this decision the funds were in our account. The Web portal was easy to use and communication was prompt. We will continue to use Covermore in the future, Well done.

Jesse, the Claims officer was extremely helpful in getting my claim for car damage incurred in Greece completed. The process was efficient and straight forward with his guidance. Very pleased with the insurance provided by Covermore/CBA. This was the first time I had to make a claim, having used the company on many previous occasions. Show details ·  1