109 reviews
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Would hightly recommend Woolworths Insurance Team members are very knowledgeable and helpful when taking out the insurance, the premiums are competitive price and making the claim waa very easy. Once my claim had been submitted it only took 10 minutes for me to get a reply that it had been processed and would be reimbursed within 5 days. Show details
Reviews with attachments
Very good service and good value for money definitely use again . Show details
Policy change – the team was great when I made mistake in choosing my policy Very professional Show details
Disgusting – You're not actually covered for anything. If something is lost, you have to say where it is to prove it's lost. If it's damaged, you're not allowed to replace it (eg. phone under contract). You're not allowed to have another phone until the claims process is complete - I waited 3 months to find out my claim was denied because I could not provide… Read more
evidence of a phone at the bottom of a canyon. I had to retrieve it and get a technician report on it. It's fake insurance.
Latest follow-ups
what older seasoned travellers are looking for in travel insurance – being a retired traveller l would like to be able to read a plain english summary early in your advertising material. the real test of a travel insurance policy is the claim process, but never having made a claim l think some sort of no claim bonus would help a seasoned traveller Show details
Follow-up · a no claim bonus for repetative users would be nice
I took out this insurance policy never expecting to have to make a claim. Two months before the departure date I slipped and broke my hip resulting… Read more
in a total hip replacement. My dream of a holiday was over The claim for the trip cancellation was handled promptly and efficiently at no point was I made to feel uncomfortable about the claim. I cannot recommend your company more highly. Thank you so much.
Follow-up · This was an extremely stressless process. I had all the necessary documentation and the process was amazingly smooth. I was so grateful as medically I had many problems but insurance claims wise I was so happy
Follow-up · I did not have an excess on my policy. The communication between myself and the company was second to none. The lady I spoke to was patient and helpful. At no time was I made to feel uncomfortable. My documents included receipts from the travel… Read more
We were very happy with the coverage we had the 24 hour call center was great and helpful we thought we were going to have to cancel trip the night before departure and rang at 11pm to be greeted with respect and said you are welcome to cancel if… Read more
you need but family said to continue and then my computer got dropped and broke and soon as I got home went into my local tech place and was told beyond repair so purchased a new one sent claim in and was processed in under a week. Top Job we will use again on next trip. Thank You
Follow-up · The policy is very clear to understand and was easy to make a claim and the excess wasn't bad we will use them again
Positive reviews
Reliable, fast, and highly professionalI cannot thank this company enough. Being stranded in Italy was very stressful, but the customer service team was wonderfully attentive when I called them from abroad. Back home, submitting the claim via their website was seamless and user-friendly. The claim was approved and paid out much faster than I expected. Exceptional care from start to finish! Show details
Easy to use quoting system and great cover options. I was able to put policy in place quickly without confusion and has competitive pricing. Thankfully didn’t need to claim. Show details
Although not having to make a claim, Everyday Travel Insurance was by far the best, offering the same services at a much lower cost. Very easy to apply for and I will use them again when needed. Show details
Negative reviews
Flight cancelled. Required to extend the policy by 4 days Tried multiple times, phone and email. Emails did not address the issue. Emails stated to call customer services..... Unavailable. I did not wish to make a claim I only required additional cover for medical emergency only. ( Not expecting any) The extra 4 days cost nearly as much as 8… Read more
days. My fellow travellers had different travel insurance. One extended by the app and no extra charge. Another arrange for their spouse to call.. successful outcome and again no charge
I have used Woolworths on the past, luckily no adverse events. I will not be using Woolworths(nib) again
Wholly disappointed.
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Do not recommend this overseas insurance. When we needed them in an emergency they were difficult to contact, service team were very unhelpful and paperwork was difficult. Show details
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Used a technicality to avoid payout following a death in the family. Left a very sour taste in the mouth Show details
Follow-up · Claim process was usual. Yes i appealed the decision to their complaints department who didn't change anything. We purchased the policy for a trip to New Zealand. Mother in law who had long standing slow acting leukemia was told she had days to live just the day before we travelled. so we cancelled. Insurance said claim was rejected because it… Read more
Recent reviews
My wife slipped on some tiles around a swimming in Thailand which caused a intertrochanteric fracture of her hip. It was quite serious and she went to hospital in an ambulance. I had heard a lot of flak regarding Insurance companies, especially travel insurance and wasn’t sure what to expect when waiting in the hospital with my wife laying there… Read more
in pain. From the first phone call to EDI, ( Everyday Insurance) my mind was put at ease. They handled things from the start with sympathy and professionalism, approving the case quickly and smoothly. I would also like to say that the main thing that stood out to me was the correspondence. They always answered their phone …..every time ……and or later on their emails and did what they said they were going to do. I don’t often give reviews but I cant recommend this company enough and would definitely advise anybody to use them if your heading overseas.
Only use this travel insurance, great value for money and when I needed to make a claim everyone I spoke to was kind, helpful and efficient, could not have asked for better service. Show details
I found the premium very competitive and the agent was very clear in explaining the policy. It was all sorted very quickly. I didnt have any reason to make a claim thankfully, but felt confident in the product. Also, it was a nice surprise to get the extra bonus points on my next shop as I have another insurance policy with Everyday Rewards. Show details
I have travelled extensively throughout the world in the past 30 years. I used Everyday Travel Insurance for the first time last year and was amazed at the very competitive pricing along with an extra 10% when a Rewards Member. The basic cover included much more than any other policy. I've been a loyal Woolworths customer for many many decades. I wish I'd know about the Travel Insurance earlier. Show details
I am 81 and this year have found it increasingly expensive and difficult to find Travel Insurance for twelve months, until I came across Everyday Travel Insurance. Online it was an easy experience and I was able to purchase it for less than I have paid in the past years. I rang the company to clarify a couple of things on the policy and spoke to… Read more
Jeremy who was incredibly helpful and explained in detail the cover that I had with my policy. I will certainly be staying with Everyday Travel from now on. Thank you so much! Elizabeth Lynch
It's essential to find a solution that is cost-effective while still providing comprehensive coverage. Everyday travel insurance is easy to understand and navigate, with an uncomplicated application process and straightforward policy terms. Show details
Everyday travel insurance is perfect for someone who wants a fuss free, easy to purchase insurance options that covers a wide range of conditions that don’t require an additional assessment. I was apprehensive about that at first but once I looked further into it, I realised it was the right option for me without being slammed with additional… Read more
charges. Thankfully during my trip I didn’t need to call on the insurance, but it was definitely worth it and good value for money.
Although expensive due to some medical problems that I have, I made an unrelated clim and it was approved within 2 minutes of submitting. Show details
Find out how Everyday Travel Insurance from Woolworths compares to other Travel Insurance
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Great to deal with and easy to make a claim. Show details
Staff on the phones were excellent, answered my queries easily. Once completed claim form the process went through smoothly. Show details
Very professional and easy to use, very helpful, will use this product again Show details
Easy to purchase. Easy to understand PDS and what is covered. No long waits on the phone or other hoops to jump through. Reasonable value. My first time using. I have never needed to claim on this or any of my previous policies. Show details
Firstly I am happy to be insured with Everyday rewards and nib, as I am a long term customer with them anyway, and they are the ones I usually use. Regardless, they have a good selection of insurance available at competitive pricing. I did not need… Read more
to do any claims in the first 3 months I had it, and have not had a claim previously, so cannot comment on service yet. I did extend it for another 2 months, however, and have just been told I need blood tests and an urgent ECG, so will be able to comment further after I have put in a claim.
Follow-up · Update. As the insurance had already lapsed, I purchased a new insurance policy from them which was easy to do and I had no problems obtaining another policy to carry on with. I decided to wait till January when I can see my heart specialist in Australia for further tests as the Drs here seemed to be taking extra precautions and the blood results… Read more
Very competitive pricing, excellent value for money, variety of levels of cover to choose from (Basic, Standard, Comprehensive) and a selection of Excess levels to choose. Show details
We needed to submit a claim and from the first email the claims officer appeared knowledgeable, professional and personable. The policy was of a similar price to other travel insurance companies. From when I lodged the claim it took about 5 weeks to finalise - there were a few documents I didn’t have thank took time to find the added time to this process. I have never used Woolworths insurance before and would again! Show details
Online portal made it very easy to use and different cover options helped me select the best policy to suit my needs Show details
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