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Everyday Travel Insurance from Woolworths

Everyday Travel Insurance from Woolworths

 Verifiedinsurance.everyday.com.au
Everyday Travel Insurance from Woolworths
4.6

109 reviews

Positive vs Negative
92%8%
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Claim Resolution Time
  • <10 minutes
  •  · 
  • <1 hour
  •  · 
  • <1 day
  •  · 
  • <1 week
  •  · 
  • 1-2 weeks
  •  · 
  • 3-4 weeks
  •  · 
  • 1-2 months
  •  · 
  • 3+ months
Claim ApprovedYes · No
Value for Money
4.5
109 reviews
5 jan r  · Easy to obtain Fast online sign up Cheapest for over 70s on yearly policy
4 cousin  · I am happy with the coverage promised for the price I paid. Hopefully making a claim will not be necessary.
4 Lorraine McLoughlin  · I used the annual policy last year, so renewed for this year. No claims. I purchased an annual policy, so it was great value.
5 Justine n Ray  · Responsive Prompt Simple process Great customer service Would highly recommend this company
5 Praveen  · Affortable travel insurance coverage at discounted premium that meets all the basic coverage that you would expect when on a holiday.
4 Andrew  · Good telephone Customer Service and comparable price compared to most travel insurance companies.
Andrea
AndreaSA2 posts
 

Would hightly recommend Woolworths Insurance Team members are very knowledgeable and helpful when taking out the insurance, the premiums are competitive price and making the claim waa very easy. Once my claim had been submitted it only took 10 minutes for me to get a reply that it had been processed and would be reimbursed within 5 days. Show details

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Reviews with attachments

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Paul
PaulVIC7 posts
 

Very good service and good value for money definitely use again . Show details

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Jo Tallon
Jo TallonQLD5 posts
  Verified

Policy change – the team was great when I made mistake in choosing my policy Very professional Show details

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Brendan
Brendan7 posts
 

Disgusting – You're not actually covered for anything. If something is lost, you have to say where it is to prove it's lost. If it's damaged, you're not allowed to replace it (eg. phone under contract). You're not allowed to have another phone until the claims process is complete - I waited 3 months to find out my claim was denied because I could not provide… Read more

evidence of a phone at the bottom of a canyon. I had to retrieve it and get a technician report on it. It's fake insurance.

Latest follow-ups

david p
david pNSW
  Verified

what older seasoned travellers are looking for in travel insurance – being a retired traveller l would like to be able to read a plain english summary early in your advertising material. the real test of a travel insurance policy is the claim process, but never having made a claim l think some sort of no claim bonus would help a seasoned traveller Show details

 Follow-up  · a no claim bonus for repetative users would be nice

Jilly
JillyQLD2 posts
 

I took out this insurance policy never expecting to have to make a claim. Two months before the departure date I slipped and broke my hip resulting… Read more

in a total hip replacement. My dream of a holiday was over The claim for the trip cancellation was handled promptly and efficiently at no point was I made to feel uncomfortable about the claim. I cannot recommend your company more highly. Thank you so much.

 Follow-up  · This was an extremely stressless process. I had all the necessary documentation and the process was amazingly smooth. I was so grateful as medically I had many problems but insurance claims wise I was so happy

 Follow-up  · I did not have an excess on my policy. The communication between myself and the company was second to none. The lady I spoke to was patient and helpful. At no time was I made to feel uncomfortable. My documents included receipts from the travel… Read more

Beth
BethQLD
  Verified

We were very happy with the coverage we had the 24 hour call center was great and helpful we thought we were going to have to cancel trip the night before departure and rang at 11pm to be greeted with respect and said you are welcome to cancel if… Read more

you need but family said to continue and then my computer got dropped and broke and soon as I got home went into my local tech place and was told beyond repair so purchased a new one sent claim in and was processed in under a week. Top Job we will use again on next trip. Thank You

 Follow-up  · The policy is very clear to understand and was easy to make a claim and the excess wasn't bad we will use them again

Positive reviews

Julie P
Julie P5 posts
 

Reliable, fast, and highly professionalI cannot thank this company enough. Being stranded in Italy was very stressful, but the customer service team was wonderfully attentive when I called them from abroad. Back home, submitting the claim via their website was seamless and user-friendly. The claim was approved and paid out much faster than I expected. Exceptional care from start to finish! Show details

bullfrog70
bullfrog705 posts
  Verified

Easy to use quoting system and great cover options. I was able to put policy in place quickly without confusion and has competitive pricing. Thankfully didn’t need to claim. Show details

Sue M.
Sue M.
  Verified

Although not having to make a claim, Everyday Travel Insurance was by far the best, offering the same services at a much lower cost. Very easy to apply for and I will use them again when needed. Show details

Negative reviews

Diane
DianeWA
  Verified
Transparency
Customer Service
Value for Money

Flight cancelled. Required to extend the policy by 4 days Tried multiple times, phone and email. Emails did not address the issue. Emails stated to call customer services..... Unavailable. I did not wish to make a claim I only required additional cover for medical emergency only. ( Not expecting any) The extra 4 days cost nearly as much as 8… Read more

days. My fellow travellers had different travel insurance. One extended by the app and no extra charge. Another arrange for their spouse to call.. successful outcome and again no charge

I have used Woolworths on the past, luckily no adverse events. I will not be using Woolworths(nib) again

Wholly disappointed.

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Bron
Bron
  Verified

Do not recommend this overseas insurance. When we needed them in an emergency they were difficult to contact, service team were very unhelpful and paperwork was difficult. Show details

Find out how Everyday Travel Insurance from Woolworths compares to other Travel Insurance

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c n.
c n.
 

Used a technicality to avoid payout following a death in the family. Left a very sour taste in the mouth Show details

 Follow-up  · Claim process was usual. Yes i appealed the decision to their complaints department who didn't change anything. We purchased the policy for a trip to New Zealand. Mother in law who had long standing slow acting leukemia was told she had days to live just the day before we travelled. so we cancelled. Insurance said claim was rejected because it… Read more

Recent reviews

John T.
John T.3 posts
 

My wife slipped on some tiles around a swimming in Thailand which caused a intertrochanteric fracture of her hip. It was quite serious and she went to hospital in an ambulance. I had heard a lot of flak regarding Insurance companies, especially travel insurance and wasn’t sure what to expect when waiting in the hospital with my wife laying there… Read more

in pain. From the first phone call to EDI, ( Everyday Insurance) my mind was put at ease. They handled things from the start with sympathy and professionalism, approving the case quickly and smoothly. I would also like to say that the main thing that stood out to me was the correspondence. They always answered their phone …..every time ……and or later on their emails and did what they said they were going to do. I don’t often give reviews but I cant recommend this company enough and would definitely advise anybody to use them if your heading overseas.

Kristen Weber
Kristen WeberSA3 posts
 

Only use this travel insurance, great value for money and when I needed to make a claim everyone I spoke to was kind, helpful and efficient, could not have asked for better service. Show details

Gayle Malcolm
Gayle Malcolm
  Verified

I found the premium very competitive and the agent was very clear in explaining the policy. It was all sorted very quickly. I didnt have any reason to make a claim thankfully, but felt confident in the product. Also, it was a nice surprise to get the extra bonus points on my next shop as I have another insurance policy with Everyday Rewards. Show details

Deborah
DeborahQLD
 

I have travelled extensively throughout the world in the past 30 years. I used Everyday Travel Insurance for the first time last year and was amazed at the very competitive pricing along with an extra 10% when a Rewards Member. The basic cover included much more than any other policy. I've been a loyal Woolworths customer for many many decades. I wish I'd know about the Travel Insurance earlier. Show details

Elizabeth L.
Elizabeth L.QLD
 

I am 81 and this year have found it increasingly expensive and difficult to find Travel Insurance for twelve months, until I came across Everyday Travel Insurance. Online it was an easy experience and I was able to purchase it for less than I have paid in the past years. I rang the company to clarify a couple of things on the policy and spoke to… Read more

Jeremy who was incredibly helpful and explained in detail the cover that I had with my policy. I will certainly be staying with Everyday Travel from now on. Thank you so much! Elizabeth Lynch

Viru
ViruNSW2 posts
  Verified

It's essential to find a solution that is cost-effective while still providing comprehensive coverage. Everyday travel insurance is easy to understand and navigate, with an uncomplicated application process and straightforward policy terms. Show details

Lance A.
Lance A.NSW2 posts
  Verified

Everyday travel insurance is perfect for someone who wants a fuss free, easy to purchase insurance options that covers a wide range of conditions that don’t require an additional assessment. I was apprehensive about that at first but once I looked further into it, I realised it was the right option for me without being slammed with additional… Read more

charges. Thankfully during my trip I didn’t need to call on the insurance, but it was definitely worth it and good value for money.

Glynijay
GlynijayNSW2 posts
 

Although expensive due to some medical problems that I have, I made an unrelated clim and it was approved within 2 minutes of submitting. Show details

Find out how Everyday Travel Insurance from Woolworths compares to other Travel Insurance

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patricia
patricia6 posts
 

Great to deal with and easy to make a claim. Show details

Gail J.
Gail J.QLD2 posts
 

Staff on the phones were excellent, answered my queries easily. Once completed claim form the process went through smoothly. Show details

Shane
Shane
 

Very professional and easy to use, very helpful, will use this product again Show details

Foodnpiste
Foodnpiste10 posts
  Verified

Easy to purchase. Easy to understand PDS and what is covered. No long waits on the phone or other hoops to jump through. Reasonable value. My first time using. I have never needed to claim on this or any of my previous policies. Show details

jillaroo
jillarooQLD6 posts
  Verified

Firstly I am happy to be insured with Everyday rewards and nib, as I am a long term customer with them anyway, and they are the ones I usually use. Regardless, they have a good selection of insurance available at competitive pricing. I did not need… Read more

to do any claims in the first 3 months I had it, and have not had a claim previously, so cannot comment on service yet. I did extend it for another 2 months, however, and have just been told I need blood tests and an urgent ECG, so will be able to comment further after I have put in a claim.

 Follow-up  · Update. As the insurance had already lapsed, I purchased a new insurance policy from them which was easy to do and I had no problems obtaining another policy to carry on with. I decided to wait till January when I can see my heart specialist in Australia for further tests as the Drs here seemed to be taking extra precautions and the blood results… Read more

Lindsay
Lindsay
  Verified

Very competitive pricing, excellent value for money, variety of levels of cover to choose from (Basic, Standard, Comprehensive) and a selection of Excess levels to choose. Show details

Jane S
Jane SQLD
  Verified

We needed to submit a claim and from the first email the claims officer appeared knowledgeable, professional and personable. The policy was of a similar price to other travel insurance companies. From when I lodged the claim it took about 5 weeks to finalise - there were a few documents I didn’t have thank took time to find the added time to this process. I have never used Woolworths insurance before and would again! Show details

Layney
LayneyNSW21 posts
  Verified

Online portal made it very easy to use and different cover options helped me select the best policy to suit my needs Show details

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