704 reviews
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AI reviews summary
Pros
Verdict
Overall sentiment towards Freely Travel Insurance is largely positive, with customers frequently praising the affordable pricing, intuitive app, and flexibility of customising coverage for specific activities. While a subset of reviewers report frustration regarding claim rejections, policy exclusions, or administrative hurdles when seeking reimbursements, many others highlight smooth claim payouts and reassuring support during medical emergencies.
Excellent cover for both short and long trips — I’ve used Freely for six-month travel and two-week holidays and have been stoked with how easy they make understanding and buying your cover, as well as reach their support team when you’re away. Also recently bought my policy AND lounge access from the Freely app and it took me all of 5 minutes. Highly recommend Show details · 1
We looked at many travel insurance companies for our overseas holiday cover. FREELY gave us all the cover we required; FREELY has simple, straightforward online application procedures; and FREELY has very competitive premiums. Thank you FREELY. Show details · 1
Reviews with attachments
Reasonably priced travel insurance, this is the second time I have purchased it, although I have not had to make a claim yet. Show details · 1
Easy and very competitive prices, great customer service when I contacted with a question Show details · 1
- +2
My Policy was as good a value as I could source. It became especially good value when, for the first ever, I needed to lodge a claim. The claim form didn't fully cover my needs but when I rang Freely, the customer service was very kind and helpful. Response to my claim and subsequent payment was so prompt and fair. I will definitely use Freely again. Show details · 2
We used Freely travel insurance for our trip to Bali and South West Pacific Cruise. Very good value and ease of use. Show details
OMG as an aging snowboarder, insurance is so hard to obtain. This company ticked all the boxes for me. Thank for catering for the baby boomers still out there and having fun :-) Policy was EXCELLENT value and I assure you I have looked extensively on lots of sites!!! Show details · 1
I broke my ankle in Bali, the experience I receive from Freely Travel Insurance, under writer's World Travel Insurance was outstanding. They were quick to answer when my son was calling them on my behalf speaking with hospital staff and making sure I was constantly ok. I highly recommend. When I got home I finished my claim. It was quickly dealt… Read more · 3
with I was reimbursed with in a week.
Also a week after breaking my ankle I then proceeded to break 1 of my screws in my implant from eating Ayum Statay Chicken. Had tooth fixed and Insurance company were quick to respond as with my ankle. Claim was reimbursed within the week.
I highly recommend never travel without insurance, you just never know when something might happen. I am 62yrs young and travel a lot. Have been using freely for the last 2yrs. I highly recommend switching, and I've tried various insurance companies. But this was the first time ever claiming. Freely gets 100% thumbs up
Would never use again. Airline cancelled flight two days prior to leaving for holiday. Had to stay an extra night. Was told on the freely app. chat prior to leaving, to keep all receipts and evidence and to submit it upon return from trip. Did so, only to be told nothing is claimable (see PDS!) and that it’s only covered in the event of a strike. … Read more
I read through the PDS before purchasing. But PDS is so complicated to understand, with 50 different points and events that won’t be covered and contradict and twist other events, they are a joke.
Insurance Regulator needs to seriously look into insurance companies and make it easier for Aussies to understand and be clear.
Honestly, don’t bother with insurance except for medical cover, it isn’t worth it.
3rd time using Freely for a ski trip and couldn’t be happier. Bugs with the App from last year have been ironed out and this time was great. The daily boost concept, and flexibility it offers especially for skiers is, in my opinion, an industry leader. Only one comment for consideration is the use of Australian date/time for boost add ons and… Read more · 1
deletions. I was in Canada and wanted to cancel a ski day but because Australia was 18 hours ahead, I couldn’t cancel that day as that day had already commenced (just) in Australia, this is also a grey area, if I had to claim for an incident on the Canadian day, but it was not that same day in Australia i.e. it was one day later in Australia am I covered? If this type of situation could be clarified for the daily boost concept I would rate Freely 5 stars!
Thankfully didn’t need to use the insurance but it gave me real peace of mind Show details · 1
Latest follow-ups
This was my first time using this company. I found booking my holiday insurance very easy on the internet. I also found them to be very reasonable pricing. I'm happy I didn't have any claims but would highly recommend this company. Show details · 1
Follow-up · I now use freely as my holiday insurance, Ive never made a claim and hope never have to but for my peace of mind I use Freely.
Find out how Freely Travel Insurance compares to other Travel Insurance
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Thank you for the cover you provided, it gave me peace of mind on my trip, thank you Show details · 1
Follow-up · Probably going on another trip next year, (2027), would love to use Freely again for travel insurance, I was happy with the price and the no fuss policy
Fortunately, and thankfully, our trip and vacation went smoothly this time and was better than last travelling experience . Show details · 3
Follow-up · Sadly, not every time to be nice for your own good. This time vacation in 2026 was more than disaster and sadly madly was not satisfying with our needs and hoping at all. Started with Flight delayed and, in few minutes same flight has been cancelled in August 1s, 2026. we were big group been sent to overnight Hotel, following day afternoon, still… Read more
Positive reviews
Easy to purchase product on line and at a competitive rate and has a broad range of covers included. I have used them before and am happy to recommend them once again. Staff are pleasant and helpful but it does get a bit complicated if you put a claim in while overseas as we found we were dealing with three organisations and the communication between parties could be improved I feel. Otherwise great company. Show details · 1
I have found Freely Insurance very easy to deal with and have used Freely before. When my wife had a fall in Bali Freely Insurance were concerned with her welfare and followed up on her condition which thankfully was Ok. Show details · 1
Ive never used this company before. The site was Easy to use Especially being able to nominate the days for snow cover. Also pleased that I did not have to suffer a phone call from a sales person trying to sell me things I don't need. I hope a claim is as easy as taking out the policy in the first place. Hopefully that need wont arise. Show details · 1
Negative reviews
I Have used Freely a few time but never again I Have used Freely a few time but never had to claim, but I will never use them again. We had our Jetstar flight to Japan from Brisbane canceled the night before we were leaving and Jetstar said they can put us on another flight 2 days later, but this would not work for us, so they Jetstar gave me a… Read more
full refund within 14 days. but I had allready paid for hotel and rental car. It was only $500 I was asking Freely to pay and its now been since the 11th of June and they still are asking for extra things and will not pay.
Hi Gavin, Thank you for taking the time… Read more
If ur ever going over seas Please dont use Freely travel insurance When we got stuck in bali for a while Flights cancled ect with 4 kids 2 whom were very sick ambulances ect Once back home Thay are hopless with helping with any reimbursement … Read more
for medical bills ect And have gone around double handling all information and documentation around and around in circles
Dont use them
Follow-up · ⭐☆☆☆☆ Follow-up – Still No Resolution Unfortunately, I’m having to update my review because nothing has been resolved since my original complaint. Our family went through an extremely stressful situation in Bali, with cancelled flights, four children travelling with us, and two of our children requiring ambulances and hospital treatment. We made… Read more
Hi Kurt, Thank you for taking the time… Read more
Purchased a policy and then cancelled it after 21 days but before I departed on the trip. They charged an arbitrary fee and could not tell me how the fee was calculated. They said “it’s system generated”. Implies that no employee actually knows what the system does. Asked them to point to the section in PDS that says there is a cancellation fee… Read more
before I depart and they kept copying and pasting other sections that do not apply. Again this implies that no human employee actually knows how their insurance policy works.
So beware that if you have a situation that is not so straight forward they get all confused and don’t know what to do.
Hi Kevin, Thank you for taking the time… Read more (+2 replies)
Recent reviews
No claims required , nice to be covered adequately, & to have constant contact, & follow up during the course of my trip. Will definitely use this company in future , & will recommend to others. Show details · 1
Find out how Freely Travel Insurance compares to other Travel Insurance
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Super easy to use (even with an EMC), love that I could customise my cover to suit exactly what I needed. The app is well-designed and easy to use to add extra cover on the fly. And the price was actually super-competitive when comparing across other competitors. 5 stars. Show details · 1
Never leave home without it. Have used Freely to cover a number of international holidays, and they have never let me down. I made a claim on one journey, they were so helpful! Highly recommended! Great value for money! Show details · 1
Again, easy to use and for the medical questions regarding my husband, easy to answer, simple to pick the options and we’re covered. Will definitely be using Freely again… more travels are planned after this one !! Show details · 1
Just applied for travel insurance with medical conditions- ease to apply and cost was very satisfying. I hope I don’t need it but if I do we will see how they perform. Show details · 1
This was the first time I had used Freely Travel Insurance. It was also the first time I have had to ever claim on my travel insurance. I had booked a 4 night domestic cruise. The morning of the cruise, I woke up with gastro. I was in and out of the bathroom all morning. There was no way I could go. I was able to call the TA to cancel the cruise,… Read more · 1
as well as do a telehealth appointment in between visiting the bathroom.
After recovering sufficiently, 5 days later, I arranged all my paperwork and submitted my claim. I wasn't sure if I had completed the claim form properly (ie the TA and Doctor filling out their parts which I wasn't able to do - I just had a Doctors certificate and emails from the TA) and was actually thinking I would be knocked back. I submitted my claim on the 18th July and it was approved on the 29th July. The money was deposited to my account the next day.
I was very impressed with Freely (and Covermore). I highly recommend them and will use them again for sure.
Due to numerous pre-existing medical condition declarations the process of obtaining a quote was slow and very stressful. The staff were very polite and helpful. I paid the premium a few minutes ago. As with any insurance, reviews in my opinion are of more value from people who have made claims. I certainly, hope that I won't have to. Show details · 1
Was not needed...But appreciated contact before and after our travel checking if we needed anything. Very personal response. It was good value and reassuring. I would definitely use again. Show details · 1
Ren was extremel helpful and explained my questions, she sent off emails to me regarding any concerns or questions. I believe it is good value and relatively easy to set up. I have never used Freely previously but definitely will recommend. We do not leave for our cruise in Europe until September Show details · 1
Follow-up · Everything sofar is going well, we dont leave until Sept, flying into Barcelona and cruising on small ship the length of the west coast Europe up to Finland and finishing in Denmark. The policy terms seem explained in the documentation which are always lengthy and set out legally.
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Hi Jonathan, Thank you for sharing your… Read more