Best Booking Services

Luke G was excellent today in assisting with our Family Booking for Hawaii. Patient and precise - just what you need when making a large family booking. Definately recommend LE and Luke G. Show details

Always we get our tickets through Maan travel. They are very professional patient and skilled. Shubam helped us to book our ticketed showing over and above professionalism. Show details

The ticket process was very easy to manage through for old bloke like me, Country Bank Stadium is a fantastic place to watch football, not a bad seat in the house. Plenty of food and beverage vendors also Show details

We had a short, busy and very good visit to Chengdu, Sichuan and were hosted by Abby Hu. She is great. Her English is excellent and she is very… Read more

knowledgeable of the city and its history, and also familiar with the Shenshuping Panda Base. Like all of our guides contracted with Odynovo, she was also excellent with my 10 year old daughter, who got a lot out of this trip. I would recommend her as a guide in a heartbeat.

Chanel Woodal was outstanding in her service and assistance. She was patient with out enquiries! Highly recommend Show details

If I could do zero I would. I found the agent pushy ringing multiple times a day. I ended up having to block the number. It has turned me off using flybuys travel

I rang today and was answered by Katelyn. I had some concerns and Katelyn was very helpful and reassuring that my disabled husband would be well… Read more

looked after. She was able to recommend some options that were very helpful. I can now look forward to a great holiday. Thank you Katelyn

This was our third adventure with AmazingCo. We loved this location. We were in Big Bear California and visited some local places to pick up our… Read more

items for our picnic. Myself, my husband, and our dog had an amazing time. We even had enough food left over for dinner that night. Can't wait to go on our next adventure with amazing company

Service is important to me. Clean Cruising provided quality service. The consultant I mostly dealt with, Samantha, was outstanding. Show details

If I could give zero I would. We had a family emergency and needed to cancel our Srilanka trip. We were told we would get a partial refund but are… Read more

still waiting for it 4 months later. Customer service does not follow up or call back when they say they will. We would have transferred to another trip, at anytime in the future but there was no options for it. I would never book with them again as ‘life’ can happen unexpectedly and they can’t accommodate for it, make it more stressful.

I have used them for a few overseas trips. Two in the pipeline and they will only take a credit card, current fee $44.00 Am prepared to pay the full… Read more

amount, Asia plus a Christmas cruise by direct bank transfer but now all cancelled as I object to these credit card charges. I am a cash person only after being charged $88.00 to upgrade from peasant class to business class on a recent flight.

We stayed in the Bondi property - Artscape - for 3 nights and I wouldn’t recommend the experience. The good - when we discovered two televisions… Read more

weren’t working properly the staff were responsive. The bad - the property is in desperate need of maintenance. The walls in the main living room were stained, with chipped/cracked and peeling plaster. The blinds have paint stains on them as did the cushions on the couch - how hard is it to wash or replace cushions. In a particularly cold winter week (6 degree morning) there is no proper heating source in either living room, just portable heaters. The cupboards in second bathroom are rusty around the trims. The mattress in the main bedroom is ancient - springs gone - to the extent that some sections sink low when you sit on the edge of the bed while others are hard. My back is still recovering several days later. I would not recommend anyone stay in this property and, as a result, I wouldn’t trust the state of their other properties as the company is clearly not doing their due diligence before leasing these holiday properties. Certainly not good enough for $620 a night. An unpleasant stay for a break in Sydney. Avoid! Spend a bit extra and stay in the Adina or QT around the corner.

great rates compared to booking directly with cruise line plus we have received $150usd OBC to use. Show details

Be very cautious dealing with Global Work & Travel. What stood out wasn’t just one issue, but how GWT's process is structured - all the risk sits… Read more

with the customer.

Things can move very quickly from an initial enquiry to paying a deposit, even while important points are still not fully clear, such as eligibility, conditions that need to be met, and exactly what you’re committing to. It’s easy to get caught up in the excitement and momentum, but at that point you’re being asked to pay before you really know if the service can go ahead.

The reality is that once you’ve paid a deposit, you don’t know how your circumstances might change. Visa outcomes, health issues, or life events can all affect whether you can proceed.

When that happens, this is where GWT’s approach causes the most stress. You can find yourself stuck with credits that aren’t actually usable in your situation, and no realistic way to get your money back. In practice, you end up out of pocket and carrying the financial risk.

Trying to resolve things afterwards is also difficult. It often turns into long back-and-forth communication with no clear outcome. Where there’s disagreement about what was said or agreed, there isn’t clear access to the underlying information needed to properly verify it, which makes it very hard to challenge their position.

Looking at other reviews, this doesn’t appear to be a one-off. A similar pattern comes up repeatedly. Once payment has been made, the incentive shifts and the risk sits with the customer, not the company. That naturally affects things like how suitable or well-aligned placements are.

The key takeaway is this:

- Don’t pay anything until you are completely clear on what exactly you’re getting and whether you can actually proceed. - Confirm eligibility and any conditions upfront - Get key details in writing, don’t rely on verbal conversations - Understand exactly how refunds, cancellations and credits work in practice - Question anything that isn’t clear - Most importantly, slow the process down

These programs are designed to feel exciting and time-sensitive, which makes it easy to commit quickly.

Take a step back and make sure everything is clear before any money changes hand, because once you’ve paid, you are the one carrying the risk.

There's a reason HolidayMax are cheaper than other Tour Companies...you get what you pay for !! You have to pay the FULL Amount upfront and there the… Read more

customer Service ends. We waited until only 3 days before leaving to get our travel documents and 1 staff member was quite aggressive and rude. Don't believe the Youtube videos. We were so excited but this was quickly taken from us when we started the journey. This trip was by far the worst travel experience I have had in my 30 years of overseas travel. Hotels in London at beginning and end of tour were a nice 3 star but all the rest were below that. Certainly not what they portray. 1 Hotel should not even have been rated. Homeless people were living in, beside and behind it and the Foyer stunk of Urine. 1 of the group was assaulted in the lift by a drunk and homeless man and staff were seldom around to seek help. Chairs had been removed from the breakfast room and paper bags were left to encourage everyone to grab something and leave. At another hotel, 1 of the group had their money stolen by a staff member. I've stayed in Hostels far better than the accommodation provided. The tour bus was dirty and old and very uncomfortable. No WiFi , some seats had charging ports and some not. A lot didn't work anyway. Some seats had a pocket in back for drink etc whilst others didn't or they were ripped so your things fell thru. Bus was never cleaned the whole 15 day trip. Tour guide extremely lacking with general knowledge so not much content whilst touring.....It was 15 days of hell Meals that were provided were very poor and only a choice of vegetarian or not , so bad luck if you cannot eat the Protein provided. So basically this was a bad bus taking you from one city to another and you find your own info if interested.

Great well organised tour. The tour out to the Great Barrier Reef is a must do when in FNQ. Show details

We had a fantastic stay at the Beach House at Coolangatta. Staff were friendly and helpful and our unit was well equipped with everything we needed. Plus the location is perfect.

Tried to book a package with flights and accommodation. Their website enquiry form is so basic and does not give you an option to include any… Read more

relevant information so I called to give more details and discuss some options. We have 2 adults, 2 young kids and a baby (baby does not need a bed) with requirement to be in the same room/not in 2 separate rooms. The lady I spoke to on the phone was unhelpful and disinterested. Instead of offering some resorts or options besides the one option that the enquiry form would let me put (which apparently couldn't accomodate us in the same room) it was a straight up no, not possible. She was short and rude in my opinion. Following this I called a company called travel online and they were so helpful and have contacted the resort directly and had our booking arranged which apparently was "not possible". Recommend some sales and customer support training for phone bookings staff because one email or can do attittude would have had the sale come your way instead of elsewhere

Everything went smoothly, Darwin was great, the scenic flight over Kimblerys was breathtaking Alvin was very helpful and friendly bookings our holiday and any questions I had. Thankyou great holiday. Show details

I booked an expensive tour but realised it was for the wrong date and had to cancel. I emailed straight away but their terms and conditions state… Read more

there is a 10% cancellation fee. Greg in the customer support team helped me with this promptly so I have gone from a disgruntled customer to a returning customer.

Please don't fall into the same trap as us. Our July 2025 booking and deposit (cruise, flights, accommodation for an October 2026 trip) led to an… Read more

invoice that clearly, boldly stated that payment of balance not required until June 2026. In January, the story changed. We were now required to pay a further deposit of $12000 immediately to secure our trip and, by the way, our flight costs had increased by a total of $4800 despite initial assurances that the quote definitely covered our requested flights. We cancelled in January (9 months ahead of planned trip) and were informed that a $1000 penalty would apply, and that the balance of our deposit would take up to 12 weeks to refund. This despite assurances from the actual cruise line, the airlines and the accommodation venue that any cancellation that far ahead would not, from them at least, require a penalty. We regard ecruising's approach to be classic bait-and-switch misleading advertising and have lodged a submission with the Australian Competition and Consumer Commission accordingly.

We recently booked a family trip through AuntBetty.com and encountered a small hiccup when one of our selected seats wasn’t confirmed. Unfortunately,… Read more

we only discovered the issue after payment had already been processed. This could have been avoided if the website provided a final booking review page before taking payment, allowing customers to verify all their selections first.

That said, Clara from the online chat support was incredibly helpful. She quickly understood the situation and went above and beyond to find an additional seat so our family could still sit together. Her prompt assistance and excellent customer service turned what could have been a stressful experience into a positive one. Thank you, Clara!

We normally do wildlife and bird watching tours to out of the way places but decided we wanted to see some of the popular places in China and after a… Read more

relative recommended Wendy Wu we looked at the Wendy Wu (Australia) site then contacted our travel agent (Jonkers Travel in Morayfield). We gave Jonkers Travel and the staff at Wendy Wu Tours very short notice (March) to book a trip for us to travel in May. Never having been to China before we gave both parties lots of questions regarding many aspects of the tour (particularly my slow walking) and they were both very prompt with their replies and liaising between each other on our behalf. It was a mammoth task for Wendy Wu Tours getting it all organised for us in such a short time. Instead of doing a usual group tour, Wendy Wu recommended we choose to do a private tour because I was concerned about the possibility that I would not be able to keep up with a group. I cannot thank them enough for suggesting the private tour as it made the whole trip so much easier for me. The service was excellent throughout with great hotels, private vehicles, a total of 7 fabulous lady guides who catered to both our needs (my walking and our dietary requirements) first class train travel, VIP treatment (so we did not hang around in queues). There was just a couple of things that I will suggest Wendy Wu investigate that would have added to the trip but overall, we can thoroughly recommend Wendy Wu Tours for your trip to China. Thank you to the Wendy Wu Tours staff in Australia and China for their professionalism in their jobs and making our first trip to China enjoyable and memorable. Please thank all the guides – Nancy in Beijing, Louisa in Xian, Joy in Chengdu, Lilly in Chongqing, Shirley from 3 Gorges Dam to Zhangjiajie, Mia in Zhangjiajie and Dawn in Shanghai. All of them were thoughtful, helpful and excellent. Tour: Gems of China Private Tour with Wendy Wu Tours 16 – 31 May 2026.

Booked Rainbow Beach and Kgari through Peterpans, epic trip highly recommend Show details

Amy was very excellent guide. Very knowledgeable and professional. Very well spoken in English. Local knowledge and pride in the city. Overall excellent experience! Show details

Shayla and Temira made the booking process so easy. Prompt and super informative customer service!

We are currently on holidays in Cairns, the excursions have been good. However our room is very bad. It's dirty, there are no reading lights next to… Read more

our beds. Only one side bench. Covers are too hot with no alternative and the pillows were uncomfortable. The wardrobe is tiny and there is not one drawer to put our clothes. The view from our window is a mouldy green wall. We are staying here five nights. My wife has to read at night to get a good sleep and she can't because there is no reading light and the room lights are dim. I hope our next hotel is better.

We rented one of the Professional Holiday Homes properties in Berry for a weekend stay from Friday to Sunday. On Saturday morning, our only full day… Read more

away, we discovered there was a planned power outage in the street from 8:30am to 3:30pm, which ultimately wasn't restored until around 5pm. We had no power for virtually the entire day, meaning we couldn't properly use or enjoy the property we had paid almost $2,000 to stay in.

When we contacted Professional Holiday Homes, we were told they were unaware because the property is owner-owned. We also asked whether a late checkout on Sunday could be accommodated so we could recover some of the time we had lost, but this was refused.

The only compensation offered was $200. For a stay costing almost $2,000, I found this completely disproportionate to the impact of losing the only full day of our weekend away.

While the outage itself may have been outside their direct control, their communication, response and willingness to compensate were not. Based on this experience, I would be hesitant to book with Professional Holiday Homes.

Update- [Name Removed], from Phil Hoffman Travel, contacted me after I posted the review before. They tried??? Nothing they can do. We paid for the… Read more

more expensive interconnecting rooms, no rooms. Once the mistake is made and it is re-sold, it is gone. Bad start to our holiday. Terrible! Very disappointed.

Original review:"Not happy. 1 week to go and we are all stressed before travel. I went in months ago specifically to book interconnecting rooms on Disney for my 5yo and 7yo. All booked, rooms assigned, and paid for. Another person wanted to join us, so I said ask him to ask agent if that is possible.

Now, no interconnecting rooms and nothing. 1 week to go. Not happy!!!"

Jessica Bennett from Travel Managers Australia organised a recent trip to Europe for my wife and I, everything was organised to perfection. … Read more

Absolutely nothing was missed, we had an app that we could refer to on a daily basis that provided all details / instructions and any vouchers etc. We also had 24 hours emergency contact details if there were any issues on the trip, we definitely didn't need to ring the number!! It was a pleasure dealing with Jessica and we will be using her again to organise any future trips. If you want a holiday where everything is taken care of and you don't have to stress about anything then contact Jessica. I had my birthday while in Dubrovnik and a cake was delivered to my room, I then realised that Jessica had organised it.