Integrity Extended Warranties

Had a great experience with iWarranty. My CV shaft was making a noticeable noise, and they made the whole process very easy. They inspected the issue, arranged the replacement, and got the CV shaft changed without any hassle. Show details ·  1

I personally had a great experience using integrity we filed a claim for a repair it was easy process it was processed and approved that same day and we were over the moon, Integrity warranty has been I contact along the way to make sure everything is on track and we couldn’t be more great full thank you. Show details ·  1

It’s my first time have the car warranty which makes me feel really safe to drive the car. The staffs are helpful and doing the work efficiently same as the workshop worker. Im glad that I have the car warranty, and it’s really recommended! :) Show details ·  1

Audi SQ5 Transmission failure – Claim process was quite easy and quick. Integrity covered the full claimable amount. Very happy with their service. Show details ·  1

Very satisfied with the staff got my claim through thank you Show details ·  1

Good service – Good service. Prompt in responding. Professional in response. We were happy Show details ·  1

I bought a Nissan X-Trail from a dealership and unfortunately, about two months later, it developed an issue with the oil pump that needed to be replaced. I contacted Integrity Warranty and was very happy with how they handled the claim. The repair was approved quickly and the oil pump was fixed within a fast timeframe, getting my X-Trail back on… Read more ·  1

the road without a long delay. I really appreciated the quick service, communication and support throughout the process. Very satisfied with how the claim was handled.

When our (new to us) Navara suffered a major engine fail, we were disappointed, but our mechanic liaised with Integrity and we were back on the road in a few days, at no cost to us! Happy days! Show details ·  1

We got a car from a dealer and was promised it was mechanically checked by a specialist. 3rd day we got stuck in a highway.Nextday the insurance followed my call and arranged for pickup with mechanic.we got car 4th day and never gave issues again.They difine money for value and a high rate. Show details ·  1

⚠️ Do NOT buy this extended warranty — here's how the process works I was pressured into buying this warranty at the dealership. The sales pitch was heavy: claims paid out for "all sorts of issues," "peace of mind," and — since I have a European car — "you really need this cover." All I had to do was keep up with servicing. Here's what actually… Read more

happens when you make a claim:

You can't use your own mechanic. They send you to one of their "approved" shops. That should be your first red flag. The mechanic sends the report directly to the warranty company — you never see it. You have no visibility into what's being reported. The claim is denied under a specific exclusion. In my case: "seals and oil leaks are not covered." You escalate and mention other issues not on the report. They then cite a different exclusion, my case was plastic engine parts not covered (which is not an exclusion but they used it anyway). Then finally the catch-all: "fair wear and tear." is used. They can apply this to virtually anything. Internal dispute team denies you again. The only remaining option is escalating to your state consumer affairs regulator. The result: I'm out of pocket for the warranty fee and the full repair cost, even though the fault is a known, warrantable issue for my vehicle's brand.

The final kicker in all this process, those that have had an approved claim has only had used parts approved for the repair. Intergrity will do absolutely everything to deny or reduce repair costs. Stay away

This is not "peace of mind." It's a product designed to be denied.

A note on reviews: I suspect many of the positive reviews here are incentivised or fake. Check Facebook groups and other independent review sites for a more honest picture.

**Extremely disappointing experience with Integrity Warranty** I purchased an Integrity extended warranty believing it would provide some protection if something went wrong with my Mercedes-Benz. Unfortunately, when I actually needed to make a claim, the warranty provided little to no meaningful assistance and I was left paying approximately… Read more

$2,000 out of my own pocket for the repair.

I tried repeatedly to resolve the matter directly with Integrity, but the process involved delays, missed follow-ups and a lack of accountability. I ultimately had to escalate the complaint through the Australian Financial Complaints Authority (AFCA) before any real resolution was reached.

After going through that process, Integrity eventually agreed to refund me $1,050. Even then, the payment was delayed because of what they described as an internal misunderstanding about who was responsible for arranging it.

In my experience, the warranty did not provide the protection or peace of mind I believed I was purchasing. The fact that I had to spend so much time chasing the matter and escalate it through AFCA just to recover around half of my repair costs was extremely frustrating.

I would not purchase another warranty from Integrity. I strongly recommend that anyone considering one carefully read every exclusion, claim limit and condition, and do not rely solely on how the warranty is described when it is being sold.

This review reflects my personal experience and the outcome of my complaint.

I am extremely disappointed with the way my warranty claim has been handled. I paid thousands of dollars for an extended warranty believing it would protect me from major mechanical failures. Just four months after purchasing my 2016 Audi S3 from the dealership, the timing chain stretched, causing rough idling, misfires, engine warning lights,… Read more

long cranking and leaving me with a repair quote of over $5,400.

My claim was denied on the basis of “wear and tear.” If a major engine component like a timing chain can fail only four months after purchase and still not be covered, it raises serious questions about the value of this warranty. It feels like the warranty provides peace of mind when it’s sold, but when you actually need to make a claim, exclusions are relied upon to avoid paying.

I purchased this vehicle from a licensed dealer and expected it to be of acceptable quality. I certainly did not expect to be facing a repair bill of this size after only four months of ownership. This experience has been frustrating, stressful and incredibly disappointing.

I will not be leaving this here. I intend to pursue this matter further through the appropriate channels, including Consumer Affairs Victoria, and seek advice regarding my rights under the Australian Consumer Law. I believe this matter deserves an independent review, and I hope no other customer has to go through the same experience.

I strongly encourage anyone considering purchasing this warranty to read every exclusion carefully before spending their money. My experience has left me with very little confidence in the product or the way legitimate claims are handled.

Get in contact with the insurance was easy and they promptly answered. They also gave me lot of choices of mechanics around my area and they covered for all the job required to fix my car issues. Show details ·  1

I have now had three warranty claims with Integrity Car Care, and all three claims were approved. My most recent claim was also handled successfully, and Integrity covered the authorised repair. I also received written confirmation regarding the repair and the quality guarantee that applies to approved repairs for the remainder of the warranty… Read more ·  1

period.

Based on my experience across three separate claims, I’m happy with the warranty service and the support I have received from Integrity.

My mechanic diagnosed a problem with the diff. I notified Integrity and he sorted the rest very quickly. Had car back and running perfectly within a week. No forms to fill, just a ph call to Integrity. Good company. Show details ·  1

First ever claim on a warranty and found the communication to be timely and helpful. Had to pay up front for a diagnosis with nearby mechanic but was reimbursed within 24 hrs of submitting the invoice. So far so good an overall Ok experience. Pretty happy customer really! They did all the communication with repairer and all fixed Yeh! Show details ·  1

- Only called when situation changed or progressed so no spam calls or messages - friendly staff - got me sorted quickly and heard my concerns during the process Super happy with the service provided by the team Show details ·  1

First time accessing a claim for this policy, approval took slightly longer than I expected, which was about a day and half (my previous warranty provider was 2 hours max), but otherwise service was fairly straight forward and easy. The team was friendly and helpful, and I was back on the road by COB the day after discovering my radiator needed replacing. Show details ·  1

I’ve been having really good experiences with the service, my questions are always answered leaving me with a peace of mind about my vehicles, my requests are always followed through which I appreciate very much and the customer service has always been kind and respectful. I am so happy with being with this extended warranty. Show details ·  1

I was sceptical at first, when it was first proposed to me that I should buy an extended car warranty, because the car was low kilometres but fourteen years old. I did decide to purchase the warranty and I have found it to be a good decision. I have made two claims covered under the warranty, with the help of the mechanic who services my vehicle,… Read more ·  1

on both occasions I have found the claims process fast and efficient. I also found the outcome of the claims, explanations given for the extent of the cover to be open, fair and reasonable to me. However I do not fully understand which parts are covered under my warranty, in my view this could be better explained in the warranty document. Overall, I have found the warranty good value and the time frame from fault diagnosis to customer contact to completed repairs, excellent ! Based on my experience, I would recommend an integrity extended car warranty.