Integrity Extended Warranties

**Extremely disappointing experience with Integrity Warranty** I purchased an Integrity extended warranty believing it would provide some protection if something went wrong with my Mercedes-Benz. Unfortunately, when I actually needed to make a claim, the warranty provided little to no meaningful assistance and I was left paying approximately… Read more

$2,000 out of my own pocket for the repair.

I tried repeatedly to resolve the matter directly with Integrity, but the process involved delays, missed follow-ups and a lack of accountability. I ultimately had to escalate the complaint through the Australian Financial Complaints Authority (AFCA) before any real resolution was reached.

After going through that process, Integrity eventually agreed to refund me $1,050. Even then, the payment was delayed because of what they described as an internal misunderstanding about who was responsible for arranging it.

In my experience, the warranty did not provide the protection or peace of mind I believed I was purchasing. The fact that I had to spend so much time chasing the matter and escalate it through AFCA just to recover around half of my repair costs was extremely frustrating.

I would not purchase another warranty from Integrity. I strongly recommend that anyone considering one carefully read every exclusion, claim limit and condition, and do not rely solely on how the warranty is described when it is being sold.

This review reflects my personal experience and the outcome of my complaint.

Easy to set up, gave me peace of mind when purchasing a second hand car, easy to submit a claim, customer service is great and team have always been supportive. Highly recommend. Show details ·  1

I am extremely disappointed with the way my warranty claim has been handled. I paid thousands of dollars for an extended warranty believing it would protect me from major mechanical failures. Just four months after purchasing my 2016 Audi S3 from the dealership, the timing chain stretched, causing rough idling, misfires, engine warning lights,… Read more

long cranking and leaving me with a repair quote of over $5,400.

My claim was denied on the basis of “wear and tear.” If a major engine component like a timing chain can fail only four months after purchase and still not be covered, it raises serious questions about the value of this warranty. It feels like the warranty provides peace of mind when it’s sold, but when you actually need to make a claim, exclusions are relied upon to avoid paying.

I purchased this vehicle from a licensed dealer and expected it to be of acceptable quality. I certainly did not expect to be facing a repair bill of this size after only four months of ownership. This experience has been frustrating, stressful and incredibly disappointing.

I will not be leaving this here. I intend to pursue this matter further through the appropriate channels, including Consumer Affairs Victoria, and seek advice regarding my rights under the Australian Consumer Law. I believe this matter deserves an independent review, and I hope no other customer has to go through the same experience.

I strongly encourage anyone considering purchasing this warranty to read every exclusion carefully before spending their money. My experience has left me with very little confidence in the product or the way legitimate claims are handled.

I was contacted today by Integrity and informed that my claim is approved for repair.  Unfortunately, only $2,969.00 plus $500.00 was approved for the claim amount rather that the maximum of $5000.00. Total repair bill was $6,834.00 as the entire… Read more

engine needed to be repaired. This is extremely disappointing and I am disputing this in that the entire engine was impacted by the oil pump failure, in particular the turbo charger being seized due to oil starvation.  All this is in the report. However Integrity / iWarranty dont agree and only covered for the oil pump and labour. Surely one with mechanical knowledge in Integrity understands that a failed oil pump will no longer pump oil to the Turbo charger as it too requires oil lubrication amongst other moving mechanical parts requiring lubrication. I paid $2700.00 for the Absolute Level 2 extended warranty and I feel let down. Please review your assessment to cover the maximum claim amount of what I understand it to be $5000.00

Also, the claim consultant was rude and was talking over me entirely.

please

I had only purchased the car two weeks before it broke down my mechanic found a serious problem and contacted integrity within 24 hours it was approved and settled very happy with the whole process Show details ·  1

I recently purchased a car and shortly after the torque converter failed. I took the car to the mechanic who contacted integrity to see utilise my warranty. A 5 minute conversation to provide the details of the failure and then a call back to confirm the amount of coverage i was eligible for was incredibly smooth. I’d definitely recommend Integrity if every experience is like my first experience. Thank you guys. Show details ·  1

Good help given when my kia rio could not start due to startup issue. Made a claim for new battery it was explained that battery cost us outside and good recommendations were given. Show details ·  1

To be honest I don't know where to start with this, I have made a claim today for my Jeep Wrangler JK 2008 for a failed alternator, which caused my car battery to fail (bear in mind the battery was only 7 months old or so), I get that the car battery is not covered in the warranty but it wouldn't have need replaced without the alternator failing… Read more ·  4

to charge my car battery. The alternator needs replaced now, which they have approved, but when I called to ask regarding the amount and parts, they said they have sourced pre-owned alternator and would only cover total of 685 dollars for the whole claim, after my mechanic provided them the qoute, as well the policy saying that they would cover up to 1250 dollars. My mechanic was quite suprised that integrity is sourcing a pre-owned alternator, when a new one should be placed. I have previously also submitted a claim for my power steering box, which was listed in my warranty, but they have rejected the claim and I have replaced out of my own pocket. To be honest, I'm not sure if I would use the same warranty in the future, when things that are listed from the warranty were rejected, or just replaced with "cheaper" solutions.

They will find whatever reason they can not to pay your claim. I had two vehicles covered by Integrity Warranty, and both claims were rejected. The first claim was for a faulty thermostat. I took the car to one of Integrity’s authorised repairers and submitted a claim. Because I urgently needed the car back, I authorised the repair to proceed,… Read more

assuming there would be no issue since it was their own authorised repairer. The claim was rejected because I had not waited for their approval before the repair was completed. Lesson learned.

The second claim was for my Audi, where the body control module had failed and required replacement. During the repair, the workshop also identified that the starter motor needed replacing. I submitted the claim along with the complete service history. However, Integrity rejected the claim because they found that one service, completed a couple of years earlier, had been carried out in the first week of February instead of December. Like many people, I delayed it slightly because of the Christmas and New Year holiday period when many businesses were closed.

Based solely on that, they claimed my warranty had been inactive ever since, despite all subsequent services being completed and the delayed service being only a routine oil change. As a result, I was left with an $8,000 repair bill.

Their contract states that claims will be assessed fairly and reasonably, but that was not my experience. I had purchased the Absolute Cover—the highest level of protection they offer—for peace of mind. Unfortunately, when I needed to make a claim, that peace of mind simply wasn’t there.

Based on my experience, I would strongly recommend avoiding Integrity Warranty.

I am writing this review to issue a severe warning to all car buyers: Do NOT purchase any warranty products from Integrity Extended Warranty. They engage in deceptive sales practices and operate with an absolute lack of business ethics. In August 2024, I purchased their highly recommended "Level 4 Extended Warranty" through the Midland MG… Read more

dealership. At the time of sale, their representative explicitly assured me that this premium cover was "identical to a manufacturer's original warranty" and would "cover everything." I still hold clear, black-and-white text message evidence of this exact conversation. My car ran without issues until about a month ago when the right headlight failed. I strictly followed their procedures and took the vehicle to an Integrity-authorized repair shop. Upon inspection, the mechanics identified three issues, including the headlight, with a total repair estimate of approximately $10,000. When the claim was submitted, Integrity flatly stated they would only cover a measly $1,800 out of the $10,000, claiming the remaining major components fell under their "excluded parts." Disturbed by this blatant contradiction to what I was promised, I formally requested an Internal Review of the decision. After making me wait for nearly three weeks, they finally replied today with a completely useless response. The core message of their email was essentially: "We will not pay, we do not care, and everything is hidden in the fine print." Most shockingly, they attempted to completely wash their hands of the matter by stating that the salesperson who misled me worked for Midland MG, not directly for Integrity, so they bear zero responsibility. They concluded their email with an incredibly arrogant attitude, essentially telling me that if I wanted to lodge a complaint with Consumer Protection, I should go ahead because they are not afraid. Faced with their refusal to honor their product, I offered a reasonable alternative: if they refused to cover the repairs, they should fully refund the thousands of dollars I paid for this useless policy, and I would fund the repairs myself. They refused this as well, hiding behind yet another clause stating that refunds are impossible outside a 14-day cooling-off period. To summarize my experience with Integrity: they happily take your hard-earned money based on false promises, but when a major claim arises, they hide behind fine print, deflect blame onto the dealership, refuse refunds, and exhibit an utterly shameless attitude toward their customers. This company is an absolute scam. I will be taking this matter directly to Consumer Protection and the Australian Financial Complaints Authority (AFCA). Save your money, protect yourself, and stay far away from Integrity Extended Warranty.

Lack of Integrity Warranty, Absolute rubbish warranty option. I cannot recommend this warranty product, whilst I feel it is not I Warranty (Now trading as EDS) fully to blame the support and warranty coverage are worthless. We were sold a warranty by Gardener Autos in Perth, told it was the best Warranty in the universe and shown some glossy… Read more

marketing brochure, were meant to receive the full Policy documents direct from iWarranty, however we never received the policy documents, the 14 days cooling off period expired and we could not opt out of the policy, there is a long list of everything they don't cover, and a very small list of what they do cover. Sure we should have read more into this policy and avoided being bullied by the dealer to buy the policy. Just be aware folks, there is no pro rata refund if you sell the vehicle before the end of the policy. You can transfer the policy, but it has to be within 7 days so if you are trading the car at a dealer there is no guarantee the dealer will take the policy. Ensure you get the full policy documents within the 14 days. Hopefully at some point EDS will get hung out.

I have had the Integrity Warranty for a while now. I initially had an Aircon Claim for my car it was sorted out fairly quickly. However, I did need to make a second claim later and had run into some trouble due to me not clear understanding when I first took out the policy when I purchased my vehicle. I was over the require period for servicing… Read more ·  1

the vehicle. Due to that effect, my claim was declined. I have then submitted the reason for the delay due to extreme personal circumstances surrounding why I was unable to also keep the services up to date. It did cause some delay of the escalation, but I was very relief that they had approval for the part warranty repair and now I can finally get on with my work. I really am gratefully and appreciated everything Integrity Warranty has done for me.

These guys surprised me a lot. They have been heaps prompt with my help on getting claims for my car they explained and really made it easier. I would highly recommend them. Onwards and upwards Show details ·  1

My first claim with Integrity for the replacement of the water pump on my Chrysler 300 was approved in a couple of hours. Unfortunately the dealership overcharged for the repair so I was out of pocket a few hundred dollars. Integrity informed me that in future I can go to another mechanic who doesn't overcharge. All up I'm highly satisfied with Integrity and no I'm not a bot. Show details ·  1

I recently had to make a claim through Integrity Extended Warranties, and my experience was a positive one. The claims process was straightforward and easy to follow. Communication was good throughout, both with me and with my mechanic, and the claim was handled professionally. After reviewing the repair, Integrity approved the claim and covered… Read more ·  1

the repair in accordance with the policy terms. Whenever I requested clarification, they also provided clear written explanations, which I appreciated.

Overall, I'm satisfied with how my claim was managed. Based on my experience, I found the process to be fair, transparent, and well organised, and I would have no hesitation in recommending Integrity Extended Warranties to others looking for extended vehicle cover.

Integrity Warranties got my car back on the road asap. I was frustratingly the middle man between car dealership and mechanic, in regards to a missing piece of information. But once Integrity got hold of it, they processed my warranty straight away to progress the repairs. Thank you Integrity Show details ·  1

Bought a second hand car with an extended warranty about an year ago and had my first claim approved with no issues. Claim process was strait forward and staffs are friendly and supportive. I like that the company handles communication and payment directly with repairer. Thanks you Integrity for helping my car back on road quickly. Show details ·  1

I had the car less than a month before I needed to make a claim. One phone call was all it took and then my mechanic handled the rest! 2nd hand parts approved - I chose to go with new and simply covered the difference. Easy process and I was back on the road in no time. Show details ·  1