Best Car Insurance

Overall satisfied with the service. Quite easy and straight forward to follow the instructions. Show details

Been with them for 15 months. Did not have any hassle with the claims process. Harmonic balancer fault was detected which was throwing serpentine… Read more

belt off, they agreed to process claim for balancer and all consequently damaged repair items. Friendly and understanding claims process. Would definitely recommend as great value.

Jamie provided a prompt, courteous and comprehensive quote I have had good advice and product from Youi previously also Show details

Called to make claim against policy on a recent purchase. Overall easy to deal with some some admin issues due to first claim. Show details

Nice and easy and affordable to purchase all within a half an hour. Show details

If you are considering purchasing a dealership extended warranty administered by Presidian (Davantage), I strongly recommend you understand exactly… Read more

how the claims process works before signing.

I purchased what I believed would provide peace of mind for my Mercedes-Benz GLS63. Instead, it has become one of the most stressful and frustrating consumer experiences my family has ever faced.

When my vehicle developed significant engine problems, Mercedes-Benz Canberra diagnosed the engine as requiring replacement. Rather than authorising the recommended engine replacement, Presidian authorised an alternative repair strategy through another repairer.

Over the next 18 months, my vehicle underwent two major engine rebuilds. Despite these extensive repairs, the underlying issues were never resolved.

One thing I did not appreciate when purchasing the extended warranty was that, although it was sold through the dealership, the claim would ultimately be managed by the warranty administrator. In my experience:

I was required to organise repeated and extensive diagnostic work before claims would progress. The repair strategy was determined by the warranty administrator, not by me. I had no ability to choose who repaired my vehicle. The original recommendation from Mercedes-Benz Canberra to replace the engine was not followed.

Unfortunately, the situation only became worse.

When the vehicle was returned after months in the repairer's possession, it had sustained additional damage that had never been disclosed to me. The damage appeared to have been polished rather than openly acknowledged, and the interior had also suffered significant rodent damage while the vehicle was in the repairer's care.

Following the second engine rebuild, Presidian requested that I obtain yet another independent diagnosis from Mercedes-Benz Canberra.

That inspection identified:

Multiple coolant leaks. Multiple engine oil leaks. Active Curve System hydraulic faults. Approximately $10,000 worth of additional repairs immediately after the vehicle had been returned following its second engine rebuild.

Mercedes-Benz Canberra ultimately advised that the vehicle was unsafe to drive and recommended that it not be driven. I had no option but to have the vehicle towed home.

The most disappointing part has been what happened next.

I notified Presidian of Mercedes-Benz Canberra's findings and advised that, after two major engine rebuilds, the vehicle had again been found with significant oil and coolant leaks and declared unsafe to drive. I also advised that my family was once again left without the use of our vehicle.

Despite the seriousness of the situation, I received no acknowledgement of my correspondence, no phone call and no proposed solution.

After approximately 18 months, repeated diagnostics, interstate transport, two major engine rebuilds, significant time without the use of our family vehicle and countless hours trying to resolve this matter, we were left with no option but to engage solicitors, formally reject the vehicle under the Australian Consumer Law, and lodge complaints with the relevant consumer authorities.

In my experience, the extended warranty did not provide the protection or peace of mind that I believed I was purchasing. Instead of resolving the underlying issue, it resulted in repeated repairs that ultimately left us with a vehicle that Mercedes-Benz Canberra deemed unsafe to drive.

We purchased what should have been a premium family vehicle for approximately $120,000. Today, it is an undriveable vehicle sitting in our driveway while we pursue legal action in an effort to recover our losses.

Based on my experience, I cannot recommend a warranty administered by Presidian (Davantage). I hope no other customer has to endure what my family has experienced.

The staff responded to my call almost immediately. I was told that it could take up to 90 minutes- The assistance was less than 75 minutes minutes. The roadside assistant was very helpful and friendly. I was ready to drive in about 5 minutes Show details

QBE comprehensive car insurance provides the consumer with many options so that one can choose the level of cover they need. I found them to be very… Read more

cost effective when compared to other leading insurance providers. Subscribing for the policy online was so comfortable with an incentive of AUD75 for signing up online. Overall I am a very pleased consumer

Did the deed online, easy to perform and price was very competitive. Also changing the conditions at the end of the quote was very handy as you could change the insured value and/or the excess and get immediate costings. Show details

Sublime Service. Thank you Medibank & AHM you have taken care of my family. Show details

Process was incredibly simple from Quote to purchase. Reasonable pricing with tailored options. Simple website which is easy to navigate making the process quick and easy. Show details

Used the drive less pay less insurance for our second car, saves us lots Money!!!! Show details

It's stupid. Quoted $5000 for comprehensive with agreed value of $8010 with excess $1000 including windscreen, car hire. others are quoting around $2000 and less Show details

Horrific! Not only did they try to overcharge me double excess when i made a claim, but when i came to cancel a renewal, they failed to cancel my… Read more

policy, took over $1,000 out of my account a week later and refused to payback premiums paid AFTER I had sold the car because the proof of transfer that i got DIRECTLY from Queensland Transport was deemed 'insufficient proof'. Whats worse, there is no phone number, just an AI Chat bot which refuses to get somebody to call you and merely advises somebody will review with 2 business days'. Nothing but a bunch of common thieves and scammers. Avoid at ALL costs!

Poor support and too much time consuming, resolutions are delayed. Reapir quality is poor. Show details

We have had to make a couple of claims over the years. Relatively minor incidents, but simple claim process, and satisfactory outcomes. Show details

Please do not insure your car with PD Insurance. The service is poor. They sent me to various panel beaters who would not quote the repairs, the… Read more

panel beaters were not impressed by PD Insurance, they told me it will take weeks for them to process the quote even if they did quote it. Eventually I went to a panel beater who quoted it but I had to pay $35 for the quote. PD Insurance refused to reimburse me for the quote. I say again do not insure your car with them.

I have been with racv for a number of years. And good value when you look around. Show details

Just purchased my dream car and whilst driving had a steering malfunction ended up into trees on the median strip. Contacted Enthusiast and spoke to… Read more

Leanne in claims she was amazing handled everything with no fuss unfortunatly car was written of but the claim was settled within 2 weeks cannot recommend them highly enough Absolutley amazing to deal with and they have insured my new car with no hassles My Friend is waiting for his car to be inspected by an assessor from another large insurer His car was in before mine and he is still waiting Do Yourself a favor Try Enthusiast

AVOID AT ALL COST ! UNETHICAL COMPANY They do NOT honor their policies. I spent $2000 plus on additional car warranty insurance. When I attempted to… Read more

make a claim. Extremely hard to contact and then when I finally did they revoked their initial policy terms. Refer to my warrant attached below

I found Lexus was outstanding in repairing my car and returning it to me in a timely manner and it original condition. The whole process was trouble free and proceeded seamlessly. Excellent effort Lexus. Show details

Fast and smooth process, lovely and helpful staff, very reliable, highly recommend. Show details

Do not use this company! They are deceptive, poor customer service, even when you call to enquire about specific details of the cover they evade the… Read more

question and it is not until you need to make a claim you find out the truth.

Lesson learnt to go with more reputable companies! You get what you pay for!

⭐️⭐️⭐️⭐️⭐️ Outstanding RAC Breakdown Service – 19/06/2026 I had a flat tyre on Friday 19 June 2026 and contacted the RAC for roadside assistance.… Read more

From the very first call, the service was exceptional. Natasha greeted me warmly on the phone and handled everything professionally. Terry then followed up to confirm my exact location, which was greatly appreciated. Finally, Karen arrived in under 45 minutes — well ahead of the advised 90 minute waiting period. She was prompt, efficient, and extremely professional. A fantastic team effort from start to finish. Keep up the great work. Best regards, Gerry Clifford

Not only a total waste of money but they actually block access to your vehicle so you cant get real help to fix it and its only been two months with… Read more

zero contact and more money demands. They dont allow any independant oversight. Better off spending your money on repairs yourself and not having car insurance.

My claims experience was extremely disappointing and added enormous stress during one of the most difficult periods of my life. I repeatedly advised… Read more

AAMI that I was undergoing active chemotherapy for cancer and relied on my vehicle to attend treatment and medical appointments. Despite repeatedly asking about my options, I was never clearly informed that, if my vehicle was declared a total loss, it would be immediately written off, deregistered and that I would lose the ability to continue driving it. I was led to believe there would be further discussion before any irreversible action was taken.

Instead, I was later told my vehicle had already been deregistered. It came as a complete shock. I was left without the vehicle I depended on during cancer treatment and placed in the extremely difficult position of having to replace it while undergoing chemotherapy and with no employment income.

Communication between all departments was inconsistent and confusing. I was repeatedly referred between the assessor, the total loss team and other staff without receiving clear answers.

I ultimately had to lodge a complaint with AFCA before AAMI made an additional $5,000 ex gratia settlement offer to resolve the complaint.

Based on my experience, I strongly recommend avoiding AAMI and choosing an insurer that values clear communication, transparency and fair treatment of its customers.

From my car being hit, to NRMA arranging someone to tow the car, to the authorization to start repairs, it took two months! And in the middle, they… Read more

would not proactively contact me about any situation; I had to keep calling to ask. Also, note that they do not respond to emails, you must call.

They are very efficient in providing a quote and collecting your premium ..that is where any use of the word efficient ends. Dreadful phone service… Read more

on claims or even enquiring about the claim status. The insurance cost is high however their service is anything but premium. I would look elsewhere for your requirements as there is little to recommend about this organisation.

If I could give them a 0 I would!!!! I understand they are underwritten by Suncorp now and this is where it all falls down the s**t whole. I needed… Read more

to have a rework done and it has now been 6 months from when I first contacted Shannons. We are a long time customer with multiple vintage cars and spending an absolute annual fortune on car insurance. "Back in the day" they were awesome, but now.... The policy isn't worth the paper it is written on, especially if you have a rework done. I have begged, pleaded and tried everything including contacting AFCA/ATSIC. I was even told by their own staff to contact AFCA/ATSIC!!! I have spent more hours than I can count on hold waiting to talk to someone including over 20 phone calls, and emails, and sms's to the person allocated to my case, told countless lies, fob offs and finally after 6 months I have an answer and it's not a good one either. I am totally over Shannons and I can't believe they have totally gone to the dogs with their service.

When we bought our Mazda 2 in 2013 we insured it with GIO. About four years ago someone reversed into it while it was parked. He kindly left his… Read more

name and phone number. GIO was great - quick response, courtesy car, free Uber transport to and from repairer, helpful on the phone, no cost to us. Were we just much luckier than so many other reviewers ?? [GIO were also great when our 14m gum fell in our backyard]