Presidian Group

If you are considering purchasing a dealership extended warranty administered by Presidian (Davantage), I strongly recommend you understand exactly how the claims process works before signing. I purchased what I believed would provide peace of mind for my Mercedes-Benz GLS63. Instead, it has become one of the most stressful and frustrating… Read more

consumer experiences my family has ever faced.

When my vehicle developed significant engine problems, Mercedes-Benz Canberra diagnosed the engine as requiring replacement. Rather than authorising the recommended engine replacement, Presidian authorised an alternative repair strategy through another repairer.

Over the next 18 months, my vehicle underwent two major engine rebuilds. Despite these extensive repairs, the underlying issues were never resolved.

One thing I did not appreciate when purchasing the extended warranty was that, although it was sold through the dealership, the claim would ultimately be managed by the warranty administrator. In my experience:

I was required to organise repeated and extensive diagnostic work before claims would progress. The repair strategy was determined by the warranty administrator, not by me. I had no ability to choose who repaired my vehicle. The original recommendation from Mercedes-Benz Canberra to replace the engine was not followed.

Unfortunately, the situation only became worse.

When the vehicle was returned after months in the repairer's possession, it had sustained additional damage that had never been disclosed to me. The damage appeared to have been polished rather than openly acknowledged, and the interior had also suffered significant rodent damage while the vehicle was in the repairer's care.

Following the second engine rebuild, Presidian requested that I obtain yet another independent diagnosis from Mercedes-Benz Canberra.

That inspection identified:

Multiple coolant leaks. Multiple engine oil leaks. Active Curve System hydraulic faults. Approximately $10,000 worth of additional repairs immediately after the vehicle had been returned following its second engine rebuild.

Mercedes-Benz Canberra ultimately advised that the vehicle was unsafe to drive and recommended that it not be driven. I had no option but to have the vehicle towed home.

The most disappointing part has been what happened next.

I notified Presidian of Mercedes-Benz Canberra's findings and advised that, after two major engine rebuilds, the vehicle had again been found with significant oil and coolant leaks and declared unsafe to drive. I also advised that my family was once again left without the use of our vehicle.

Despite the seriousness of the situation, I received no acknowledgement of my correspondence, no phone call and no proposed solution.

After approximately 18 months, repeated diagnostics, interstate transport, two major engine rebuilds, significant time without the use of our family vehicle and countless hours trying to resolve this matter, we were left with no option but to engage solicitors, formally reject the vehicle under the Australian Consumer Law, and lodge complaints with the relevant consumer authorities.

In my experience, the extended warranty did not provide the protection or peace of mind that I believed I was purchasing. Instead of resolving the underlying issue, it resulted in repeated repairs that ultimately left us with a vehicle that Mercedes-Benz Canberra deemed unsafe to drive.

We purchased what should have been a premium family vehicle for approximately $120,000. Today, it is an undriveable vehicle sitting in our driveway while we pursue legal action in an effort to recover our losses.

Based on my experience, I cannot recommend a warranty administered by Presidian (Davantage). I hope no other customer has to endure what my family has experienced.

Great piece of mind having this warranty on my older Porsche as parts are expensive. I have used the warranty twice over a 3 year period and both times it has been fast approval, never a drama, such a great product. Looking for another vehicle soon and will only buy if they offer the Presidian warranty with the car. Show details ·  1

If anyone is thinking about obtaining a extended car warranty from Presidian, PLEASE DONT it is a scam, I had an issue with my Audi Q2 automatic transmission. I paid $3000 for platinum warranty cover which is a lot of money but was sold to me by Presidian as full bumper to bumper cover. But now they have determined that my transmission issue is… Read more

a wear issue at 129000km and not a sudden mechanic issue. I found they look for any reason to not honour a claim. I intend to lodge a complaint with the department of fair trading and any other relevant organisation as I’ve been scammed. I m such a fool for wasting money on this warranty PLEASE DONT BE A FOOL like me.

Presidian Group are super responsive and helped me sort out my warranty claims within a week. I've never had any issues and they are worth every dollar for the peace of mind. I own a XC40 2019 and I've used the service twice, both times I got a… Read more ·  1

response within 2-3 days. I highly recommend getting this for any second-hand car (or if your car warranty is expiring and you want to extend it). The best thing is the extended warranty is against the car so if you plan to sell the car the warranty is an added value to the car.

A great experience – When we requested to repair our car, the staff was very helpful and made it easy to process and everything was done on the same day and the policy was really valued for us. Show details ·  1

Wonderful perfect experience each time i have claimed – I got my warranty with Presidian almost 3 years ago and they have been nothing but professional and helpful in my dealings. They have also been very fast considering the details required when assessing claims. Again could not expect more from them. Thank you all. Show details ·  2

I purchased a 5-year car warranty in good faith, expecting fair and transparent terms. After recently selling my car privately, I contacted the company to request the cancellation/claim form. It took multiple emails just to receive a response, which was already frustrating and unprofessional. My husband then had to call to get a clear answer,… Read more

only to be told that we were not entitled to any refund or remaining warranty value because the car was sold privately. This was never disclosed or explained to us at the time of purchase. Had this critical condition been made clear, we would have seriously reconsidered purchasing the warranty in the first place.

The lack of transparency, poor communication, and failure to properly explain the terms is extremely disappointing. It feels misleading and unfair to sell a long-term warranty without clearly outlining such important limitations.

Based on this experience, I would strongly advise others to be very cautious, and I would not use this company again.

I bought a 2017 Volkswagen Tiguan and I had heard that gearboxes were a problem with these cars so when I was offered a warranty with my car, I decided to purchase it. It cost me $3000. My first experience of claiming wasn't a good one because of the exclusions. There are a lot. It was sold to me as a new car warranty but new car warranty is… Read more ·  1

generally would cover oil leaks in a new car. The second time I claimed was for a Mechatronic unit for the DSG gearbox to my astonishment it was covered. They covered $2700 for the repairs. I had to pay difference of about $300. I'm not sure why but I had to. Recently I have had to make another claim on the gearbox. This time on the DSG clutch in the exclusions. I read clutch linings were not covered. But to my amazement they have just approved $3800 for the repair again. I will have to pay a difference. Apparently the repairer has quoted for 15 hours labour but Presidian have only covered 10 hours which is fine by me. The majority of the cost is going to be covered by the warranty. So in my experience, it has been well worth the purchase of this warranty. The staff when you call are always very nice and communicate well. Showing my experience this has been a good one. I am glad I purchased it now.

Took car into the dealership. They advised on the issue, and when I said I had a Presidian warranty, they followed through and organized the report and Repairs. Just a couple of questions over the phone and all fixed. Great result. Back on the road the same day. Brilliant. Show details ·  1

Excellent experience with Presidian. My claim was approved very quickly, and the repair process was completed efficiently with great communication throughout. Professional, reliable, and hassle-free service. Highly recommended. Show details ·  1

Presidian, I have been using them as the extra warranty protection for my past 3 used vehicles. Recently, I had issues with two of my cars. Presidian was very easy to deal with claims and any communications. I was updated with the claims along the way and approved for repairs in a reasonable time. Highly recommend as an extended warranty backup, and will use them again in the future. Show details ·  1

Presidian Warranty Car Care - Complete waste of money - don't bother. Typical insurance provider, more focused on finding technical reasons to decline claims. So keep that in mind when dealing with Presidian. And dont let the BMW Car Dealer convince you to take out the Presidian Extended Warranty - because they grab their commission and then point the finger, to then having their hand out. Show details

In my experience, Presidian extended warranty was a complete waste of money. It feels like they only cover minor parts while major mechanical failures are excluded or difficult to claim. When you actually need help with an expensive repair, don’t expect the level of coverage that the warranty may seem to promise. I paid for the warranty expecting… Read more

peace of mind, but when a significant issue arose, I was left disappointed. My advice is to read every exclusion carefully before signing up. Based on my experience, I would not purchase a Presidian extended warranty again and would not recommend it to others.

Honestly they will only cover nuts and bolts dont expect more than that.

Not a great experience overall so far. The coolant leak claim for my Mazda CX-9 has moved painfully slowly, taking over a week just to assign an claim officer (even after submitting the service record at the very beginning) who is now only requesting service records, leaving us in a stressful situation without a loan car unless the claim is… Read more

approved, which is especially difficult for a family with two young children and not what I expected from a premium warranty provider :(

Certainly wouldn’t recommend.

Made my first claim only a few months after purchasing the gold cover and was pleasantly surprised how unconfrontational the experience was ,I rang persidian made the claim, the auto electrician submitted his quote and paper work required the next afternoon my claim was approved and I was only out of pocket $10 for a $900 part and install ...so far I can definitely recommend taking this cover with this company. Show details ·  1

I have had a positive experience with my warranty through Presidian. My turbo went on my Nissan Patrol, I was offered mechanics close to home, it went pretty smoothly. If anything would have been better if the process was a bit quicker as I did have to return to the mechanic a second time before the warranty was approved. The people I dealt with were professional and easy to work with. Show details ·  1

I advised Presidian of the issues with my vehicle and was always dealt with professional informative information re my warranty and when I had to make a claim they approved it quickly. When I rang them after receiving a text message the Lady I spoke with was amazing ..the best thing I ever did was taking out a Presidian Warranty for peace of mind and satisfaction ..thank you Presidian for all your advice and assistants Show details ·  1

I am very impressed with how quickly Presidian Insurance responded to my car insurance claim. They helped me find a repair shop, and my claim was approved within a single day. Thank you very much, and I highly recommend this insurance to all car owners. Show details ·  1

I lodged a claim, and it took only five business days to be approved for an air-conditioning replacement on my Mercedes-Benz. The customer service was excellent from start to finish. I’ve only been with Presidian for about a month, but the experience has already exceeded my expectations. The staff are knowledgeable, attentive listeners, and effective problem solvers. Overall, the service provided by Presidian is a 10/10. Show details ·  1

Pat was super fast. Have had 3 great experiences. Was approved within the hour of receiving the quote. Really smooth and super fast process. Unheard of these days. Happy customer Show details ·  1

Fantastic company. Attentive ,professional and got the job done immediately.Well done Presidian. Not many companies around that gives like you guys.Thankyou so very much Presidian Show details ·  1

Great value extended car warranty with an easy claims process and impressively fast turnaround times. The staff are knowledgeable, friendly, and always willing to help. I’ve already recommended Presidiant to all my friends and family, and I also trust them with my roadside assistance. Highly satisfied with their service! Show details ·  1