Presidian Group

Very disappointing warranty experience – Presidian / Platinum Warranty I purchased a Platinum Warranty for my 2017 BMW X1 and recently lodged a claim for a sunroof issue. BMW Doncaster provided a repair quotation of $2,500.11, including $1,787.50 for 6.5 hours of labour. Presidian authorised only $2,021.83, stating that their maximum approved… Read more

labour rate is $242 per hour.

My concern is that the warranty policy I was provided does not state a $242 per hour labour limit. Section 2.9 simply states that the warranty will pay the “reasonable cost” to repair failed covered components, subject to the applicable terms and conditions.

I asked Presidian to identify the specific clause in my warranty that allows them to impose this $242/hour limit. Instead, they maintained their decision and advised me that any labour costs above their internal rate would be my responsibility.

What I find particularly disappointing is that the $242/hour limit was not clearly stated in the warranty document I received. Customers should be able to understand the actual limits of their warranty before paying for it and relying on it when something goes wrong.

I am not objecting to reasonable claim limits being applied. My concern is the lack of transparency regarding the labour-rate limit and the way it has been applied to my claim.

Based on my experience, I would strongly recommend that anyone considering this warranty carefully read the terms and specifically ask about labour-rate limits and how “reasonable costs” are determined before purchasing.

Very disappointing experience and not what I expected from a warranty product that I paid for to provide peace of mind.

I highly recommend purchasing this Presidian Car warrenty for peach of mind for used cars. Team is very helpful and make sure to look after their customers propery. Show details

Presidian Group are super responsive and helped me sort out my warranty claims within a week. I've never had any issues and they are worth every dollar for the peace of mind. I own a XC40 2019 and I've used the service twice, both times I got a… Read more ·  1

response within 2-3 days. I highly recommend getting this for any second-hand car (or if your car warranty is expiring and you want to extend it). The best thing is the extended warranty is against the car so if you plan to sell the car the warranty is an added value to the car.

A great experience – When we requested to repair our car, the staff was very helpful and made it easy to process and everything was done on the same day and the policy was really valued for us. Show details ·  1

Wonderful perfect experience each time i have claimed – I got my warranty with Presidian almost 3 years ago and they have been nothing but professional and helpful in my dealings. They have also been very fast considering the details required when assessing claims. Again could not expect more from them. Thank you all. Show details ·  2

I purchased a 5-year car warranty in good faith, expecting fair and transparent terms. After recently selling my car privately, I contacted the company to request the cancellation/claim form. It took multiple emails just to receive a response, which was already frustrating and unprofessional. My husband then had to call to get a clear answer,… Read more

only to be told that we were not entitled to any refund or remaining warranty value because the car was sold privately. This was never disclosed or explained to us at the time of purchase. Had this critical condition been made clear, we would have seriously reconsidered purchasing the warranty in the first place.

The lack of transparency, poor communication, and failure to properly explain the terms is extremely disappointing. It feels misleading and unfair to sell a long-term warranty without clearly outlining such important limitations.

Based on this experience, I would strongly advise others to be very cautious, and I would not use this company again.

I bought a 2017 Volkswagen Tiguan and I had heard that gearboxes were a problem with these cars so when I was offered a warranty with my car, I decided to purchase it. It cost me $3000. My first experience of claiming wasn't a good one because of the exclusions. There are a lot. It was sold to me as a new car warranty but new car warranty is… Read more ·  1

generally would cover oil leaks in a new car. The second time I claimed was for a Mechatronic unit for the DSG gearbox to my astonishment it was covered. They covered $2700 for the repairs. I had to pay difference of about $300. I'm not sure why but I had to. Recently I have had to make another claim on the gearbox. This time on the DSG clutch in the exclusions. I read clutch linings were not covered. But to my amazement they have just approved $3800 for the repair again. I will have to pay a difference. Apparently the repairer has quoted for 15 hours labour but Presidian have only covered 10 hours which is fine by me. The majority of the cost is going to be covered by the warranty. So in my experience, it has been well worth the purchase of this warranty. The staff when you call are always very nice and communicate well. Showing my experience this has been a good one. I am glad I purchased it now.

I've had a Presidian Platinum extended warranty on my Jeep Wrangler since December 2022. Over that time I've lodged several claims, from ignition and charging issues through to cooling system repairs, and each one was assessed and authorised without drama through their authorised repairer network. The claims process is simple — the repairer deals… Read more ·  1

with Presidian directly and you get email updates as the claim progresses. When one of their repairers closed down, their team referred me to another without fuss, and a diagnostic fee I'd paid was reimbursed to my bank account within a couple of days of approval. The phone team on the claims line have been consistently easy to deal with. For an eleven-year-old 4WD, the warranty has more than paid for itself.

From the time I made first contact the system worked quickly once report in and JMC supplied all information required claim passed I would recommend anyone buying a vehicle for the extra 2,850.00 for 5 year warranty money well spent Show details ·  1

Submitted a claim on Wednesday 19 August, and it was assessed and approved the very next day, 20 August. No back and forth, no chasing them up, just a quick and clear response. Highly recommended. Show details ·  1

It's junk to be honest. If you read through their exclusions they have very cleverly worded to deny you claim in almost every scenario. They denied my claim and when I asked them for evidence to substantiate their initial reason of denial (which they should have already because they denied it), they asked me to revisit the service center + pay the… Read more

diagnostic fee again so they can have substantial evidence to support their initial denial reason. lol. Considering my warranty was ending soon, I found a cheaper aftermarket part on Aliexpress otherwise I would have dragged it to ACCC. The customer rep are also very impertinent and will cut you off midway while you're talking and keep stressing upon what's written in terms and condition. You might only consider for some mechanical parts provided you have a robust servicing history (no delays etc) with all the proofs but still not worth it if your car is in decent condition from a decent make.

If you are considering purchasing a dealership extended warranty administered by Presidian (Davantage), I strongly recommend you understand exactly how the claims process works before signing. I purchased what I believed would provide peace of mind for my Mercedes-Benz GLS63. Instead, it has become one of the most stressful and frustrating… Read more

consumer experiences my family has ever faced.

When my vehicle developed significant engine problems, Mercedes-Benz Canberra diagnosed the engine as requiring replacement. Rather than authorising the recommended engine replacement, Presidian authorised an alternative repair strategy through another repairer.

Over the next 18 months, my vehicle underwent two major engine rebuilds. Despite these extensive repairs, the underlying issues were never resolved.

One thing I did not appreciate when purchasing the extended warranty was that, although it was sold through the dealership, the claim would ultimately be managed by the warranty administrator. In my experience:

I was required to organise repeated and extensive diagnostic work before claims would progress. The repair strategy was determined by the warranty administrator, not by me. I had no ability to choose who repaired my vehicle. The original recommendation from Mercedes-Benz Canberra to replace the engine was not followed.

Unfortunately, the situation only became worse.

When the vehicle was returned after months in the repairer's possession, it had sustained additional damage that had never been disclosed to me. The damage appeared to have been polished rather than openly acknowledged, and the interior had also suffered significant rodent damage while the vehicle was in the repairer's care.

Following the second engine rebuild, Presidian requested that I obtain yet another independent diagnosis from Mercedes-Benz Canberra.

That inspection identified:

Multiple coolant leaks. Multiple engine oil leaks. Active Curve System hydraulic faults. Approximately $10,000 worth of additional repairs immediately after the vehicle had been returned following its second engine rebuild.

Mercedes-Benz Canberra ultimately advised that the vehicle was unsafe to drive and recommended that it not be driven. I had no option but to have the vehicle towed home.

The most disappointing part has been what happened next.

I notified Presidian of Mercedes-Benz Canberra's findings and advised that, after two major engine rebuilds, the vehicle had again been found with significant oil and coolant leaks and declared unsafe to drive. I also advised that my family was once again left without the use of our vehicle.

Despite the seriousness of the situation, I received no acknowledgement of my correspondence, no phone call and no proposed solution.

After approximately 18 months, repeated diagnostics, interstate transport, two major engine rebuilds, significant time without the use of our family vehicle and countless hours trying to resolve this matter, we were left with no option but to engage solicitors, formally reject the vehicle under the Australian Consumer Law, and lodge complaints with the relevant consumer authorities.

In my experience, the extended warranty did not provide the protection or peace of mind that I believed I was purchasing. Instead of resolving the underlying issue, it resulted in repeated repairs that ultimately left us with a vehicle that Mercedes-Benz Canberra deemed unsafe to drive.

We purchased what should have been a premium family vehicle for approximately $120,000. Today, it is an undriveable vehicle sitting in our driveway while we pursue legal action in an effort to recover our losses.

Based on my experience, I cannot recommend a warranty administered by Presidian (Davantage). I hope no other customer has to endure what my family has experienced.

If anyone is thinking about obtaining a extended car warranty from Presidian, PLEASE DONT it is a scam, I had an issue with my Audi Q2 automatic transmission. I paid $3000 for platinum warranty cover which is a lot of money but was sold to me by Presidian as full bumper to bumper cover. But now they have determined that my transmission issue is… Read more

a wear issue at 129000km and not a sudden mechanic issue. I found they look for any reason to not honour a claim. I intend to lodge a complaint with the department of fair trading and any other relevant organisation as I’ve been scammed. I m such a fool for wasting money on this warranty PLEASE DONT BE A FOOL like me.

The gentleman assessing my claim was really keen to resolve it in my favour. He sourced out a qualified repairer and recommended the same to me. The claim was resolved quite quickly and to my satisfaction Show details ·  1

Dealing with Presidian Group for the first time after my car broke down in Tasmania was much easier than I expected. All of their employees that I spoke with were very polite, friendly and professionally knowledgeable regarding my enquires ensuring the entire process was completed within 2 weeks. I am very happy with their product and the service I received ⭐⭐⭐⭐⭐ Show details ·  1

The Presidian group have been always committed, fast and very helpful whenever I needed the mechanic to claim for my warranty from them, and all the claims have been finalised quickly and in a good will so far, I highly recommend them. Show details ·  2

I am glad that I purchased the Presidian Extended Warranty for my car. It is peace of mind knowing that you are covered in the event of you having to utilise it. Presidian were very helpful woth my claim, understanding and very comprehensive. Nothing was a problem. It was a process that was not laborious or hard to do. They looked after me and… Read more ·  1

are an excellent company to deal with. I wouldn't hesitate in taking out another extended warranty plan with any other future car.

Great piece of mind having this warranty on my older Porsche as parts are expensive. I have used the warranty twice over a 3 year period and both times it has been fast approval, never a drama, such a great product. Looking for another vehicle soon and will only buy if they offer the Presidian warranty with the car. Show details ·  1

Took car into the dealership. They advised on the issue, and when I said I had a Presidian warranty, they followed through and organized the report and Repairs. Just a couple of questions over the phone and all fixed. Great result. Back on the road the same day. Brilliant. Show details ·  1

Excellent experience with Presidian. My claim was approved very quickly, and the repair process was completed efficiently with great communication throughout. Professional, reliable, and hassle-free service. Highly recommended. Show details ·  1

Presidian Warranty Car Care - Complete waste of money - don't bother. Typical insurance provider, more focused on finding technical reasons to decline claims. So keep that in mind when dealing with Presidian. And dont let the BMW Car Dealer convince you to take out the Presidian Extended Warranty - because they grab their commission and then point the finger, to then having their hand out. Show details

Presidian, I have been using them as the extra warranty protection for my past 3 used vehicles. Recently, I had issues with two of my cars. Presidian was very easy to deal with claims and any communications. I was updated with the claims along the way and approved for repairs in a reasonable time. Highly recommend as an extended warranty backup, and will use them again in the future. Show details ·  1

In my experience, Presidian extended warranty was a complete waste of money. It feels like they only cover minor parts while major mechanical failures are excluded or difficult to claim. When you actually need help with an expensive repair, don’t expect the level of coverage that the warranty may seem to promise. I paid for the warranty expecting… Read more

peace of mind, but when a significant issue arose, I was left disappointed. My advice is to read every exclusion carefully before signing up. Based on my experience, I would not purchase a Presidian extended warranty again and would not recommend it to others.

Honestly they will only cover nuts and bolts dont expect more than that.