AI reviews summary
Pros
Verdict
Overall, customers express strong satisfaction with Lily's Florist, frequently praising the freshness of the arrangements, the ease of ordering online and by phone, and the reliability of the delivery service. While a small subset of reviews notes occasional discrepancies between advertised photos and delivered products, or minor delivery timing hiccups, the prevailing sentiment is overwhelmingly positive. Many international and interstate buyers appreciate the dependable communication and the ability to seamlessly coordinate thoughtful gifts for loved ones.
The floral tribute was promptly delivered. The recipient was extremely satisfied with the quality of the presentation and I will have no hesitation in using Lily's Florist in future. Thanks, for a job well done!
I ordered flowers to be delivered to my daughter at Manning Base Hospital, which were received by her, and was very impressed and thankful for them. Even now the flowers still look great. Thank you Lily's Florist.
I ordered a fabulous bouquet for my dads GF who fractured her foot and was on limited walking instructions, at home with a moon boot in hot Hervey Bay. Ordering from Victoria so wasn't sure what to expect, but to my delight and the recipients surprise, I learnt the flowers were absolutely beautiful. There were tears apparently, happy tears. We made her day! So thank you so much.
Reviews with attachments
Lovely flowers delivered to our grieving friend. Beautiful arrangement thanks.
Ordered from UK so I didn't really know what to expect. Stunning flowers delivered on time to my close friend in Victoria. Very pleased.
Disgraceful service. I paid $135 for an arrangement to be sent interstate to my niece, who is terminally ill in hospital. I chose the arrangement based on the product image shown on the website which was very prettily arranged and predominantly flowers. All I got was a bunch of greenery with less than half the flowers advertised and stuffed into a vase, not very pretty at all! See photos. I would never use these people again.
Phone call from the recipient of the bouquet of flowers and chocolates, said it was beautifully presented. And the flowers were “ gorgeous “ .. her words.
I ordered the flowers for some family members who were going through a rough patch. I hadn't seen them until they sent me a photo after they arrived. They were impressed by them and managed to give them a smile during a tough period. Thank you for helping improve their day. I would use again.
I’ve sent Lily’s flowers to my dad a few times now as he lives far away from me, and he just raves about how beautiful they are, that they are fresh and lovely and artistically arranged. He really appreciates the effort put into them and I love that he’s happy. On my end, the ladies at Lily’s are really attentive and communicative and if anything needs to change they let you know. What a great business, ten out of ten!
Paid $99.67 for flowers to be delivered the next day (Saturday ) to elderly family member in hospital. There was a mix up on our end with delivery details and rather than contact us on provided phone numbers etc the courier driver decided not to bother and didn't deliver the flowers, the company was uncontactable and on the following Monday… Read more
messaged and told us we would have to pay another $15 for delivery or take a refund minus wastage and delivery fees! The driver didn't even bother trying to call us, the flowers were very average for $80+ and all in all the worst flower delivery service I've ever experienced. No contact possible with humans, no customer service and over priced flowers. Would not recommend using this company. Have had lovely flowers delivered interstate multiple times without any trouble and much nicer flowers. All up cost was $114.67 for these average flowers delivered from their shop to the hospital down the Rd.
I live in NZ and bought funeral flowers from Lily’s. Relatives said the flowers were lovely and I have now seen a photo, they are fabulous.
Gerbera flowers were beautiful, except I ordered a box and the flowers arrived in a wrapped bunch.
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Did not see the flowers myself but from all reports they were beautiful, fresh, lightly scented and exactly what I hoped when I chose them. The delivery was prompt and the card exactly restated the urgent message I sent. Lily's Florist made one old lady very happy and the arrangement was enjoyed by squads of them in the Nursing Home.
I ordered flowers for my sister's birthday. The flowers were lovely. Delivery was prompt, and the website was easy to navigate. Thank you
Great help with getting flowers delivered to a funeral that i couldn't make it to. Exactly what I asked for and happy to recommend
The flowers were beautiful and cheered my Aunt up after surgery thank you Show reply
Very excellent service. Will use again. Thanks very much Lilly's
Easy to order. Flowers delivered promptly and looked like the picture on the website. Show reply
Latest follow-ups
Did not get bunch ordered when l sent pictures ect was fobbed off with garbage
Follow-up · What is the point of this ? I complained sent pictures and not even apology
Our daughter was thrilled with the flowers and gift that we sent to her. She showed me a photo and they were beautiful. I would totally recommend Lilys florist to anyone especially if you are doing the order from a different country as we did.
Follow-up · The whole experience was so easy from choosing what I wanted to them being delivered. My daughter wasn't home at the time but saw on her home security the flowers being delivered then put into water to protect them. I would 100 per cent use this florist again.
Unfortunately the flowers were delivered on the wrong day and when contacting the company they promised to send chocolates to my 96 year old mother then in the correct day but they didn’t. This is the second year in a row that my flowers have been wrong. Very disappointed customer
Follow-up · No one has contacted me - nor have the promised chocolates been sent to my mother. Delivery was to be on my mother’s 96 birthday - they sent it them a day early. It would be okay if I didn’t specifically put her birth date as the required day. Last year I paid extra to ensure the flowers were the same standard as the picture - they were not and when I contacted them and had photos to prove it they agreed they were not the required standard
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Positive reviews
The bouquet was sent in really good time and arrived in Mandurah on the day I ordered it from NZ. I was sent a photo but it must have been taken down. I ordered a deluxe size but felt there was a lot of green for a few blooms. However, the recipient was very pleased with them, so thank you.
I’m sorry I don’t have a pic of flowers sent however I was told by the recipient they were absolutely gorgeous. Lilys was very easy to deal with and communicated delivery as promised. Highly recommend.
Lovely bunch of flowers, and great care shown to ensure that they were delivered to the correct student in a large UQ College. I really appreciated the care, and attention to detail :-)
Negative reviews
Flowers sent to wrong address. Even wrong town! Eventually delivered after my complaint. However, also disappointed in the brown paper wrapped bunch that I paid for as "Deluxe". Not $115 worth!!!
Disappointing experience and no follow-up I ordered three flower arrangements from Lilys Florist for family due to the passing of a relative. I chose the arrangements carefully based on the photos and descriptions advertised online, as I wanted to send something special during a very difficult time. Unfortunately, the arrangements delivered were… Read more
significantly different from what I had selected and ordered. I understand that flowers can vary due to seasonal availability and that substitutions may sometimes be necessary, but the differences were substantial. I contacted Lilys Florist to raise my concerns and was asked to provide further information in regards to the photo’s I had sent. I provided that information promptly. Unfortunately, I have now followed up again and still have not received a response or any outcome. I find this particularly disappointing given the circumstances surrounding the orders. These flowers were sent to family following the loss of someone close, and I had put considerable thought into selecting arrangements that I felt were beautiful and appropriate. I would have appreciated Lilys Florist taking the time to properly review my concerns and provide a response. At this point, it is the lack of communication and follow-up, as much as the flowers themselves, that has left me disappointed. Based on my experience, I will not order from Lilys Florist again.
I paid for a deluxe arrangement of natives. It came with 4 flowers. The arrangement was unfinished and looked like a child had placed the ribbon on the box. Very disappointed. I did get 25% refunded but a to spend $165 for some greenery is just not good enough.
Recent reviews
I was so pleased with the flowers I ordered for my daughter in law for her birthday. My son sent me a video of them as we live in Northern Ireland. They were beautifully arranged, very fresh and lovely colours. Would definitely use this firm again now I know how well they turned out. Delivery was on time on the day i had requested delivery. Thank you
Hospital patient was so delighted with the flowers delivered. I was delighted with the service to get them to her. Wouldn’t hesitate to use Lily’s Florist again. Highly recommend.
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