Smart Energy

My home battery is still “not online” after over five months of back and forth emails and phone calls. Nor does it have a shelter as in contact. Basically the installation has not been completed. Unfortunately after sales service is very poor with no follow up although promised. Show details

The installation went very well, the team doing it were great, and despite complications with our awkward roof set-up, they did a wonderful job. 13 panels with 10 kW Alpha Es battery. Show details

I had an installation date set. Was requested to be home for it so I had to take the day off of work. They never showed up to install the solar and I was never notified. I called smart energy that night and they didn’t know why and the girl was… Read more

going to get back to me. Again, 5 days later I called again. Same answer they didn’t know why, and they were going to get in touch with the installer to book another date in. Very poor communication and I have missed out on a day of work that wasn’t necessary and in this day and age, no one can go without a day of work. I do not recommend this company

door knocker came - no i d or anything - wanted to know how much our bills were, we told him no way and mind his own business - acted surprised when we told him we didn't have solar panels and didn't want them - he wanted to know why - told him… Read more

again none of his business - told him 5 times to leave the front door - no way was I going to let him in - he wouldn't take the hint so had to swear at him to get him to go - we also have a sticker on the window near the door to say no salesmae etc etc - pointed that out and basically he says so what - would have phoned the cops if he didn't leave and have him arrested for trespass - if that is your company's idea of a sales person well it's a wonder you are still in business

Little to NO customer support. Changes to the LOG IN page have been made and as a result, my user name and password are not longer valid. Re-setting the password leads to a page that does not accept my user name or new password. I have sent an email… Read more

to the company and have received the 'standard' "we will get back to you soon." In the MEANTIME, Hours have passed, up to half a day now, and I am unable to access my account.

Really happy with my experience with Smart Energy from start to finish. The sales representative Nick was friendly, easy to deal with and took the time to explain everything clearly without making me feel pressured. I appreciated being able to ask questions and get straightforward answers before making a decision. The set-up process was pretty… Read more

simple, and everything happened within the timeframe I was given. The installation team was professional, polite and respectful of the property. The panels were installed quickly and the whole process was much easier than I expected.

Since having the solar system installed, it has been working reliably and I haven’t had any issues. It’s been great seeing the system working and helping reduce our electricity costs.

I’ve also been pleased with the customer service after installation. A special shout out to Grace who spent time going through the app and explaining how it works. Whenever I’ve had a question, the team has been helpful and responsive, which has given me confidence that I can get support if I need it.

Overall, it’s been a really positive experience with Smart Energy. Everyone I’ve dealt with, from the sales representative to the installation team and after-sales support, has been friendly and professional. I’d definitely recommend them to anyone looking at getting solar.

Very neat installation and good workmanship. They were also very helpful in helping me understand how the system works and what i need to in case of equipment failure Show details

From the very first knock at the door by the Smart Energy rep I was impressed. Later that day Connor came and explained very clearly how a battery being installed would work for us. So much so that I decided to sign up there and then. A installation date and time was set for one and half weeks time. We already had a 6.6kw solar system which this… Read more

10kw battery matches well with. The day before the installation Sebastian dropped by to check the site of installation. Both on time and was a pleasant young man. Brandon arrived on time and too was pleasant, efficient and knowledgeable. He then showed me how to use the app to see what our whole system was doing. It's so clear, accurate and I must say, I am a little obsessed with checking the app to see how we're doing power wise. Many days we are 95-98% totally self sufficient with the worst I think was 79% and that was in winter with 2 split a/c systems cranked up for hours on a cloudy day. Seeing the Origin bill over the next 3 months and beyond will be very interesting. John, the company owner came by for a while helping out too. Once again, a great bloke. I cannot speak more highly of the whole Smart Energy process. Even after the installation was completed I was contacted to see how everything went. Also Smart Energy put me in touch with a rep from Origin energy to change our plan to better suit our new solar/battery system wh8ch also was an easy process. Cheers to Smart Energy

Had a young kid turn up this morning, telling me I had a chance to recieve better power bill if I booked a "specialised member"of their team. Firstly, he had NO information about or clear information about how this was going to be achived when I asked him about if they where offering a cheaper kiloawatt price or how this was going to be achived. … Read more

He went on about installation of air cons, batteries, ev charge points, hot water pumps, solar panels. He didnt really know anything about the company, how installing any of these products would reduce my power bill or any vauleable information about the company, he was more instersted in booking an appointment for someone else to see me. For about 20 minutes he stagged his way through a speil he was unfarmailar with, couldn't asnwer any questions I aske about how this company was to provide a discount or what the process was to get a better cheaper power bill. Instead muttering something about, some other company would pay the bill and I would inturn pay them, thou no real inforamtion was given, nor do I think he new any information. Seems a layer marketing company, where a cold call would be given a small payment to book an appointment for a second sales person to come in and con you into buying something that would not save any money towards the power bill. From there pricing i.e on batteries (telsa) at 15k there are other business that intall these units at lower costs, and don't have issues with services/installations. Seems like a tiered marketing con, to sale you something that is not going to reduece anything, but increase costs as you must paying them on top of what is already charged by a power company. For a company to train cold calls, this guy had no idea of what he was selling let alone how this was going to reduce my current power bill. Seems just a very poor way of conning eldery people out of thousand of dollars for something that will make NO differnece to thier bottom line. I would completly give this company a wide berth.......

Had a young man knock on door asking questions about my power bill, if I had solar panels told me he wasnt selling anything. The young man was wearing a smart energy jacket did not identify himself and did not provide any company id Show details

Initial experience from this company was good and felt productive. When the time came to install the battery, it was installed, not where was agreed, where it was installed was directly in the way of a proposed plumbed water tank AND where it was installed the ground had not been levelled. So currently the battery sits 20-30cms below the level… Read more

ground. Where the battery has been installed is susceptible to flooding, so it will interesting to see what happens. I tried to contact by phone and was told "someone would get back to me" a few days passed and I sent an email, again I was advised that "someone would get back to me" I regret making this decision and going with a company that personally appears that they do not care about after sales service or customer satisfaction. I would not and cannot recommend this company in anyway.

All my dealings with Smart Energy have been clear and efficient. Tradesman were very good. They arrived on time and completed the work efficiently. The whole system (Rinnai heat pump hot water and Alpha ESS home battery) were installed, set up and connected to the app before they left. A couple of phone calls after to make sure it was all working. I would recommend the process and staff to others. Show details

Buyer beware. They knew our location and climate we live in but sold us batteries that are not suitable to the colder climate. Couldn't work out why we were not getting any battery charge on cold morning to around 11am. On further investigation the battery will not take charge below 0 degrees. Was -14 the other morning. Asked numerous times why… Read more

the energy was going back to grid. Was told working fine. Really. Also on install the contractor has blown up numerous items in our house as he hooked it up incorrectly and he is saying not his fault. Its been a nightmare. Its now 6 weeks and guess what nothing except crap from this company. Please don't believe the promises these people make.

Lovely people. Rotten service. Did the job and discovered: 1) My EV charger was disconnected in the power box, 2) $18,000 and I still get power bills, WT? 3) Only half the house wired to use the battery (one circuit), so during a blackout only half the house had power. Show details

In my experience, I was disappointed with the sales process. I say I was told the system would significantly reduce or eliminate my electricity bills, but that has not been my experience after installation. I also felt the price was much higher than I later found for comparable systems. I raised these concerns with the company, but they did not… Read more

offer the resolution I was seeking. Based on my experience, I would encourage anyone considering this company to obtain several independent quotes and ensure every promise made by the salesperson is included in the written contract before signing.So you will not be regretted later.

If I could give zero stars, I would. Stay away from this company!! First they are very pushy, even aggressive in coercing people in door to door sales and insisting that you make a decision on the spot and sign up. There is no time to think about it, read brochures etc. No mention of a cooling off period either. I said I probably could not afford… Read more

it since my job is not constant but my concerns were dismissed with a patronising:: You can pay for it with all the savings on your power bill" and "You'll regret it if you don't sign up!". I found out later that ACCC took Smart Energy to Federal Court in 2013 about their aggressive door to door sales tactics. While Victoria has banned this method, NSW has not so they are still trapping people into debt. Their loans are not interest free and the savings on a power bill using a 5 kwh battery are minimal or non-existent. There was no choice of what size battery to get and I was definitely not planning to buy a battery that day. But, they decided it would be 5kwh. This is grossly inadequate size and another solar company told me later houses need at least 10kwh battery. When it works, it only lasts a short while after dark and then most of the power comes from the grid. This battery is a waste of money at almost $14,000 and inadequate size. This battery was never installed properly and did not work at all. Multiple complaints were answered with 'Do a reboot". That did not make any difference (and the warning labels clearly say Authorised Personnel Only)! Multiple requests to have this non-functioning battery removed were rejected even though it did not work and was a useless expensive liability. Only after 15 months (!!), did a technician come around to fix it after multiple emails forwarded from me from the battery manufacturer that the battery was not installed properly. Last month I got a local company to install another battery. This local company is worth 5 stars! No pressure to buy anything, time to research things and answered questions. For the same amount of money (this time interest-free loan unlike what smart energy uses), I got a battery that is twice as big (10 kwh), blackout switch and an extra 6 solar panels that work on overcast days. Tell Smart Energy door to door salespeople to take a hike and go local. I wish I had done that when they showed up unsollicited.

I had an ESS battery installed by Smart Energy in April (2026). The install was completed in one day and the battery has been working as intended ever since by carrying most of the load during the 'shoulder' periods. It has been a worthwhile addition to the previously installed solar panels. The ESS battery receives good ratings and I am pleased that this is the battery Smart Energy has provided. Thank you. Show details

Cant complained about the installation and product but heaven forbid you should have problem. As a customer, I should not have to remove covers and inspection panels (at their request) off the inverter and battery to photograph to switch positions in order to diagnose the problem (Thank god for electrician son). Then after repeated phone calls… Read more

and more photographs and then a 3 month delay I was then expected to fit the new part myself. Having fitted the part with no success I was told that a technician was not available unless I wanted to pay the $330 call out fee myself. They have pretty much dismissed this a warrantee claim even though they supplied a replacement part. Like product great but after sales service sucks

Don't use this company, appalling service Door knockers looking for work for this company, if you need to search for work that should tell you something, my husband arranged for them to do the installation, would not have happened if I was home. … Read more

We Paid the deposit in mid November expecting to get the battery installed on the 2nd of December, only to be told they had no batteries, then told probably sometime in January, not actual date given then later told the 13th of February to be told no installer, then moved again to the 25th of February, we went the entire summer without the battery, I emailed and phoned Evelyn, Angela, Jordan and Mackenzie trying to get answers, with no luck, getting a full message bank account, or ignored my emails for weeks. I even called the help line that guarantees they will call within 24hrs, they NEVER called back. I was wanting a discount of the price due to all the issues stemming from their end, and was told in no uncertain terms that was not going to happen. Totally disgusted in the lack of communication from this company, do yourself a favour and go with someone else.

We had solar power and battery installed in July 2025. When the door to door sales man asked what we value, we said communication. Right up until day of installation, communication was good. Since then, no communication on their end, my wife or myself are the ones calling/emailing asking for follow ups. If you would like to see the email timeline,… Read more

please look at Smart Energy Unanderra Google reviews. Hannah replied privately to both our Google reviews asking us to edit them and she would help us. But, we may edit the reviews in the same time frame it takes to fix the issue we are facing, so far 6 months. In September 2025, we noticed our battery wasn't working. After countless emails and phone calls and having to run our own diagnosis, they sent out a part which sat in our house for 2-3 months before someone finally came out and install it. From there, the installer said that it's still not working and he has talked to Smart Energy and waiting for their next step - this was in February 2026, their last email to us was 17/02/2026, saying that they are still waiting on a response. After 3 more emails and 2 phone calls, still have not heard anything. On 27/02/2026, another door knocker came to our door to ask who we installed our solar, my wife talked to the person and said who done it, turned out, he was from Smart Energy, too. He said that whats happening isn't good and will get an engineer to come to our place the next day (01/03/2026) at 330pm. But no one ever came - we changed our plans so that we could be home, but again, no communication to say no one was coming. When emailing asking where this person was, there was no response. Last Friday (13/03/2026), I called and talked to Ella. I demanded action be taken by 20/03/2026, as we are very frustrated with the lack of communication and them not in any rush fixing the issue we have. Since then, no call or emails from Smart Energy side. The last call was today (19/03/2026 at 11:44am) talking to Rosa, she stated that they are still waiting for their engineers to get back to them, they haven’t had any updates on their end. I said to just replace the whole battery unit, as it would make us happy, but Rosa dismissed that, saying the "we have to see what the engineers say". When asking to talk to someone higher up, she said there was no one else and I asked her to get her manager, who she said is Scott, to call me today. She said he's in a meeting and will try to get him to call me tomorrow (20/03/2026), which doesn't suit me. Rosa, however was happy for me to bring Fair Trading and NCAT into their lack of respect for warranty and customer care. After 6 months of paying for solar and a battery and not having it work and their customer relations well below par. I would 100% say if you want solar, stay away from this company. They said that they would reimbursed us for the time it hasn't worked and for the loss of money from not being able to sell back to the grid, but that doesn't count for the time we have spent writing emails, calling, waiting on people to come and then not show up and stress we have endured from their lack of customer service.

After exhaustive research decided to go with Smart Energy for our Solar Battery. Was locked in to an install date of December 10. On December 9 got a voicemail message advising that the install had to be postponed and someone would confirm a new date. Multiple phone calls (by me) and emails (again by me) and i still don't have a battery, or an… Read more

install date. For the record i'm in greater Melboune Last conversation with Install Team as March 5th where i was advised that the installer for my area was back at work and scheduling jobs. I was told that i would have an install date the following week. As at my most recent call 15 minutes ago, still no date. If the install was postponed the day before my original date, surely i would be the first install when they return? Anyway, spending tomorrow looking for an alternative solar battery supplier so that i don't miss out on the rebate. Very disappointed.

After a relatively seamless purchase and installation process, we thought we would be happy with our $10500 10 year warranty battery system from Smart Energy. Our system hasn't worked for 2 weeks. During that time I have contacted the company on numerous occasions via phone and email. We have been emailed instructions on rebooting the system… Read more

(which we have done on multiple occasions) which has not solved the issue. We have been advised that the information will be passed to the service technicians and they again redirect us to reboot. There has been a burning smell in one of the breakers and yet they still refuse to do anything about it. Our request is simple, make good on the warranty and attend our premises to investigate the issue. I am left with a system that I can't use to power my house and can't export back into the grid.

Well it continues with this company. Not only were they very expensive for all my money I got 1 tiny battery. Storage runs out before it even gets dark. Had some people get in contact with me and they said they would get back to me. Never heard from them again. PLEASE shop local. Show details

A very positive affirming experience from the first introduction by Asher, and then a deeper exposure to all the plusses and minuses with regard to acquiring and entering this solar battery adventure. Full marks to their staff. There was absolutely no pressure or discomfort, from beginning the the eventual installation. No question seemed… Read more ·  1

unimportant, or was dismissed. We have a 20kWh unit installed last week, and given 2 weeks prior time. So far everything has been working perfectly.