Smart Energy

In my experience, I was disappointed with the sales process. I say I was told the system would significantly reduce or eliminate my electricity bills, but that has not been my experience after installation. I also felt the price was much higher than I later found for comparable systems. I raised these concerns with the company, but they did not… Read more

offer the resolution I was seeking. Based on my experience, I would encourage anyone considering this company to obtain several independent quotes and ensure every promise made by the salesperson is included in the written contract before signing.So you will not be regretted later.

A series of issues. Firstly, the installation date was changed a few days prior, so I was unable to be home when the battery was installed. It was not installed in the pre-approved place, which was on a raised covered verandah (due to living in a flood zone). Instead it was place slightly elevated on our western wall (definitely not ideal). … Read more

Secondly, the quote included a weather shield, but this was not installed. It took me weeks and weeks of phoning and emailing to get someone to come and install one. Once again, the installer didn't come in the week I was told he was coming, but the following week, and I was only given an afternoon's notice. Hence, I was unable to be there for the installation of the weather shield either. Thirdly, the cover that they installed does not protect the battery from the afternoon sun at all. I have sent before and after installation photos that show no difference whatsoever in the sun hitting the battery. I have had to go through months of emailing to try and get a replacement. However, each time I get the same response, without any action, that indicates that they have no intention of replacing the cover. I have read that adequate sun protection is a requirement for the warranty, so you would think that it would be to their benefit to provide suitable sun protection. Prior to purchasing their battery I was assured that their company's service was superior to their competitors and hence their higher battery price. I have been very disappointed in the whole process and would definitely not recommend this company. Also, the electricity companies increase their tariffs to the point that having a battery is now minimally financially beneficial. Total rip off by both Smart Energy and the electricity company.

If I could give zero stars, I would. Stay away from this company!! First they are very pushy, even aggressive in coercing people in door to door sales and insisting that you make a decision on the spot and sign up. There is no time to think about it, read brochures etc. No mention of a cooling off period either. I said I probably could not afford… Read more

it since my job is not constant but my concerns were dismissed with a patronising:: You can pay for it with all the savings on your power bill" and "You'll regret it if you don't sign up!". I found out later that ACCC took Smart Energy to Federal Court in 2013 about their aggressive door to door sales tactics. While Victoria has banned this method, NSW has not so they are still trapping people into debt. Their loans are not interest free and the savings on a power bill using a 5 kwh battery are minimal or non-existent. There was no choice of what size battery to get and I was definitely not planning to buy a battery that day. But, they decided it would be 5kwh. This is grossly inadequate size and another solar company told me later houses need at least 10kwh battery. When it works, it only lasts a short while after dark and then most of the power comes from the grid. This battery is a waste of money at almost $14,000 and inadequate size. This battery was never installed properly and did not work at all. Multiple complaints were answered with 'Do a reboot". That did not make any difference (and the warning labels clearly say Authorised Personnel Only)! Multiple requests to have this non-functioning battery removed were rejected even though it did not work and was a useless expensive liability. Only after 15 months (!!), did a technician come around to fix it after multiple emails forwarded from me from the battery manufacturer that the battery was not installed properly. Last month I got a local company to install another battery. This local company is worth 5 stars! No pressure to buy anything, time to research things and answered questions. For the same amount of money (this time interest-free loan unlike what smart energy uses), I got a battery that is twice as big (10 kwh), blackout switch and an extra 6 solar panels that work on overcast days. Tell Smart Energy door to door salespeople to take a hike and go local. I wish I had done that when they showed up unsollicited.

Little to NO customer support. Changes to the LOG IN page have been made and as a result, my user name and password are not longer valid. Re-setting the password leads to a page that does not accept my user name or new password. I have sent an email… Read more

to the company and have received the 'standard' "we will get back to you soon." In the MEANTIME, Hours have passed, up to half a day now, and I am unable to access my account.

Don't use this company, appalling service Door knockers looking for work for this company, if you need to search for work that should tell you something, my husband arranged for them to do the installation, would not have happened if I was home. … Read more

We Paid the deposit in mid November expecting to get the battery installed on the 2nd of December, only to be told they had no batteries, then told probably sometime in January, not actual date given then later told the 13th of February to be told no installer, then moved again to the 25th of February, we went the entire summer without the battery, I emailed and phoned Evelyn, Angela, Jordan and Mackenzie trying to get answers, with no luck, getting a full message bank account, or ignored my emails for weeks. I even called the help line that guarantees they will call within 24hrs, they NEVER called back. I was wanting a discount of the price due to all the issues stemming from their end, and was told in no uncertain terms that was not going to happen. Totally disgusted in the lack of communication from this company, do yourself a favour and go with someone else.

Well it continues with this company. Not only were they very expensive for all my money I got 1 tiny battery. Storage runs out before it even gets dark. Had some people get in contact with me and they said they would get back to me. Never heard from them again. PLEASE shop local. Show details

door knocker came - no i d or anything - wanted to know how much our bills were, we told him no way and mind his own business - acted surprised when we told him we didn't have solar panels and didn't want them - he wanted to know why - told him again none of his business - told him 5 times to leave the front door - no way was I going to let him in… Read more

- he wouldn't take the hint so had to swear at him to get him to go - we also have a sticker on the window near the door to say no salesmae etc etc - pointed that out and basically he says so what - would have phoned the cops if he didn't leave and have him arrested for trespass - if that is your company's idea of a sales person well it's a wonder you are still in business

I had an ESS battery installed by Smart Energy in April (2026). The install was completed in one day and the battery has been working as intended ever since by carrying most of the load during the 'shoulder' periods. It has been a worthwhile addition to the previously installed solar panels. The ESS battery receives good ratings and I am pleased that this is the battery Smart Energy has provided. Thank you. Show details

Cant complained about the installation and product but heaven forbid you should have problem. As a customer, I should not have to remove covers and inspection panels (at their request) off the inverter and battery to photograph to switch positions in order to diagnose the problem (Thank god for electrician son). Then after repeated phone calls… Read more

and more photographs and then a 3 month delay I was then expected to fit the new part myself. Having fitted the part with no success I was told that a technician was not available unless I wanted to pay the $330 call out fee myself. They have pretty much dismissed this a warrantee claim even though they supplied a replacement part. Like product great but after sales service sucks

We had solar power and battery installed in July 2025. When the door to door sales man asked what we value, we said communication. Right up until day of installation, communication was good. Since then, no communication on their end, my wife or myself are the ones calling/emailing asking for follow ups. If you would like to see the email timeline,… Read more

please look at Smart Energy Unanderra Google reviews. Hannah replied privately to both our Google reviews asking us to edit them and she would help us. But, we may edit the reviews in the same time frame it takes to fix the issue we are facing, so far 6 months. In September 2025, we noticed our battery wasn't working. After countless emails and phone calls and having to run our own diagnosis, they sent out a part which sat in our house for 2-3 months before someone finally came out and install it. From there, the installer said that it's still not working and he has talked to Smart Energy and waiting for their next step - this was in February 2026, their last email to us was 17/02/2026, saying that they are still waiting on a response. After 3 more emails and 2 phone calls, still have not heard anything. On 27/02/2026, another door knocker came to our door to ask who we installed our solar, my wife talked to the person and said who done it, turned out, he was from Smart Energy, too. He said that whats happening isn't good and will get an engineer to come to our place the next day (01/03/2026) at 330pm. But no one ever came - we changed our plans so that we could be home, but again, no communication to say no one was coming. When emailing asking where this person was, there was no response. Last Friday (13/03/2026), I called and talked to Ella. I demanded action be taken by 20/03/2026, as we are very frustrated with the lack of communication and them not in any rush fixing the issue we have. Since then, no call or emails from Smart Energy side. The last call was today (19/03/2026 at 11:44am) talking to Rosa, she stated that they are still waiting for their engineers to get back to them, they haven’t had any updates on their end. I said to just replace the whole battery unit, as it would make us happy, but Rosa dismissed that, saying the "we have to see what the engineers say". When asking to talk to someone higher up, she said there was no one else and I asked her to get her manager, who she said is Scott, to call me today. She said he's in a meeting and will try to get him to call me tomorrow (20/03/2026), which doesn't suit me. Rosa, however was happy for me to bring Fair Trading and NCAT into their lack of respect for warranty and customer care. After 6 months of paying for solar and a battery and not having it work and their customer relations well below par. I would 100% say if you want solar, stay away from this company. They said that they would reimbursed us for the time it hasn't worked and for the loss of money from not being able to sell back to the grid, but that doesn't count for the time we have spent writing emails, calling, waiting on people to come and then not show up and stress we have endured from their lack of customer service.

After exhaustive research decided to go with Smart Energy for our Solar Battery. Was locked in to an install date of December 10. On December 9 got a voicemail message advising that the install had to be postponed and someone would confirm a new date. Multiple phone calls (by me) and emails (again by me) and i still don't have a battery, or an… Read more

install date. For the record i'm in greater Melboune Last conversation with Install Team as March 5th where i was advised that the installer for my area was back at work and scheduling jobs. I was told that i would have an install date the following week. As at my most recent call 15 minutes ago, still no date. If the install was postponed the day before my original date, surely i would be the first install when they return? Anyway, spending tomorrow looking for an alternative solar battery supplier so that i don't miss out on the rebate. Very disappointed.

After a relatively seamless purchase and installation process, we thought we would be happy with our $10500 10 year warranty battery system from Smart Energy. Our system hasn't worked for 2 weeks. During that time I have contacted the company on numerous occasions via phone and email. We have been emailed instructions on rebooting the system… Read more

(which we have done on multiple occasions) which has not solved the issue. We have been advised that the information will be passed to the service technicians and they again redirect us to reboot. There has been a burning smell in one of the breakers and yet they still refuse to do anything about it. Our request is simple, make good on the warranty and attend our premises to investigate the issue. I am left with a system that I can't use to power my house and can't export back into the grid.

A very positive affirming experience from the first introduction by Asher, and then a deeper exposure to all the plusses and minuses with regard to acquiring and entering this solar battery adventure. Full marks to their staff. There was absolutely no pressure or discomfort, from beginning the the eventual installation. No question seemed… Read more ·  1

unimportant, or was dismissed. We have a 20kWh unit installed last week, and given 2 weeks prior time. So far everything has been working perfectly.

We have been very happy with the service we have received from Beth Jones and the staff also the installer Joshua jabbour they were both very helpful and informative the installation was done very quickly and we have we have been very happy with the results We have received no bills and have received money since installation Show details ·  1

I’m not in good health and everyone was very helpful and considerate in every stage from the initial interview and conference to the instalment and clean up appreciate all the help and kindness we received thank you kindly mick Show details

Smart energy installed our solar system a few years ago. Beth contacted me about adding a solar battery a few months and I explained our situation and Beth agreed to follow up with me at a later date. Beth did get in touch just as we had discussed with the family about the battery and provided a quote that we accepted. The install guys were… Read more

brilliant and we have had very good communication with Smart energy through the entire process. Happy to recommend Smart Energy and Beth!

The experience from Smart Energy has been positive and professional end to end, from the initial consultation right though to installation and after sales service. Really very please with the results and the service that we have received. And the system is performing very well. Thank you Smart Energy! Show details

I recently had a 6.6kW solar system installed with a 30kWh battery in Bundaberg, and I couldn’t be happier with the result. From start to finish, Smart Energy were professional, transparent, and extremely well organised. The system is performing brilliantly, and the installation was smooth and hassle-free. A special thank you to Pippa McKenzie… Read more

who guided me through the entire process. Pippa explained everything clearly — system sizing, battery options, tariffs, and performance expectations — without any pressure. Her communication was excellent the whole way through.

Huge credit also to Noa, the installer. The workmanship was first-class. The install was neat, professional, and completed efficiently. You can tell he takes pride in his work. Everything was left tidy, and the system was properly explained before handover.

The 6.6kW system paired with the 30kWh battery has made a massive difference, and it’s great to see it working perfectly here in Bundaberg conditions.

If you’re considering solar or battery storage, I highly recommend Smart Energy — ask for Pippa, and you’ll be in very good hands.

Everyone from Smart Energy was friendly, informative, and had our best interests in mind. When we had problems or questions we felt that we were heard, and that everything was addressed quickly for us. Show details

From our initial contact to the installation, the staff have been great, they were knowledgeable and helpful and we are very happy with the service provided. We had solar panels and a battery installed. They were quick to get started and all installed and operational within a few weeks. Power is great, meeting all our needs. Show details

Clear description of product and analysis of electricity usage and bill. Very personable and interested in home environment and pets within the home. Great examples provided and any questions answered without hesitation. Show details

We were promised by Rufus Scott from Smart Energy that a battery would be installed at our residence in 3 weeks. His convincing sales pitch led us to sign a contract and financial approval was received the same day from 'Brighte Services'. On 20th January, a person called Lilly rang and left a message regarding installation. Phone calls were made… Read more

to Rufus with nil success, with the same response from 'Lilly'. Further contacts were made with Smart Energy, with a response, 'So what do you want us to do?' It is now over 3 weeks with a broken promise made! Unfortunetly, the contract we signed, has a 30 days period. I would like to know if other customers have had similar experiences with Smart Energy? (Peter N)

Paid a deposit on a unit. Three days before the installation thay bumped the price up $450. Happy to take the deposit on the spot. Much different when it comes to refunding; you won't hear or see them. Show details

Dodgy AF. The woman driving the whole battery process (read babbled absolute nonsense at us for an hour) offered to lie for me on the form so I could bypass the approval process. I deliberately made it fail in the end just to get her out of my house. Absolutely dodged a bullet. Will never use this company for anything. Should be reported to the ACCC. Show details