Snapfish

Photos came in an envelope with no protection at all. Not even a piece of cardboard to help stop the photos from damage. The photos themselves were pretty poor quality - colours not very vibrant or sharp. Photo paper feels really cheap. Not recomended and would not use again.

This sad excuse for a company won't even let you cancel you order even when you actually cancel the order. I canceled my order on my laptop and a few moments later went to check the order on my phone, it was still there so I emailed support asking about my cancellation, I never heard a thing back despite multiple email and then I get an email saying that my order is expected on Friday. They 100% do not care about the consumer!

Mostly good products. I've been a customer for very many years, I've bought photo books, a beer holder, and lots of photos of all sizes, and have been satisfied with the quality of it all - until recently when I had cause to complain about an order… Read more

of photos because they were much too dark. Their speedy response was good, and they quickly sent me a redo of my order. Unfortunately, the second batch of photos was equally dark. I know the photos I ordered should not have been dark because I had ordered the same photos previously and just wanted copies for framing and to give away. Now I have two batches of unusable dark photos. Sad! Maybe their colour settings need adjusting?

I have lost photos of my grand daughter while using Snapfish. I will not buy from them again while they use Aramex as delivery courier. Some one now has photos of my family that I did not wish to share. Snapfish, get rid of Aramex. They have the worst reputation. Show details

Charged for an order I did not make – I was preparing a hard copy album but it disappeared despite the fact that I saved it consistently. Then two and half hours later I notice a charge for $180.60 for a framed photo that I fiddled with last year and a soft copy album that I discarded.… Read more

At no time did I order these. I didn’t click PayPal, put in my password, receive a verification code or press confirm. PayPal tells me that in Snapfish’s fine, fine print they can charge me money without my knowledge or permission. And they did despite the fact that one of their staff told me I would have a full refund. Never, ever again. I’ve been well and truly defrauded and I’m very angry.

The silver Christmas bauble came out nice, however they unfortunately seem unable to colour match a silver bauble with the silver top cap and string as depicted online. This year they did gold top caps and string on the silver baubles and last year they did silver top caps and string on all our gold baubles (if only i could simply swap them over… Read more

but they are different sizes from last year and aren't interchangeable). I contacted them last year about this and asked for the correct colour caps and string (as advertised) to be re sent but i just got given the run around by their 'support team' and was asked to repeat myself over and over via email with no follow up or replacement caps sent as I requested.

I chose Silver this year in the hope that they would at least match this time but was disappointed to see that Snapfish YET AGAIN failed to sell the item as depicted online (they attached gold caps and string) and they didn't match the image advertised. The silver colour is nice all in all, the gold bauble is not so nice in person. That all said, I have been happy with the quality of their Premium calendars each year and will continue to buy them.

Easy experience, perfect result – Ordered Monday 20 Jan 2025, arrived Thursday 24th Jan 2025. Perfect photo books. Easy user experience on website to lay them out - be sure to proof before clicking the order & print, as I found mistakes of my own doing that were easy to rectify. Excellent email communication throughout transaction. So simple and easy. Only complaint is postage… Read more

goes on number of items, not weight, so paid $59 for what was in reality a $15-$20 postage fee. They could ditch the courier and just do Aus Post normal parcel delivery. Not too bothered though as their discount codes are very generous. Overall, quick, so easy and completely satisfied with photo books. (If your photos are low resolution etc., they tell you, so adjust accordingly. Re: heads being cut off in other reviews below: you need to use the little grab hand icon once your photos are in position and center your photos! I cannot comment on the chatbot function or follow-up service because I didn't need it, but I do note there is no email address or phone number to call. Your address is asked firstly before adding things to cart- ensure it is correct because I don't remember an opportunity to edit it later on.)

EXTRAORDINARY CUSTOMER SERVICE – Astounded at the number of negative reviews as our experience with SNAPFISH has been extraordinary We took 15 Months to get our act together, spent not much more than a week to collate it all, 320+ Photos, 75 Pages, complete with captions and embellishments, their website is so simple to use. Placed our Order on the Sunday after New Years Day,… Read more

which surely must be about their busiest time of the Year. On the Monday we received confirmation of our Order with an estimated Delivery Date of the 15th of January, which we reckon was very much OK. Actual Delivery was the following FRIDAY, that was within FIVE (5) Working Days from placing our Order. EXTRAORDINARY SERVICE, Fantastic Album, exactly as we wanted and our memories of our Italy Trip are with us and our Family forever. Next time all we need to do it get OUR performance somewhere near that of SNAPFISH's and our Memories will be able to be shared much sooner. We have never before experienced such a high level of Customer Service, WELL DONE SNAPFISH

I was pleasantly surprised how amazing the photo book I ordered turned out. I had ordered from here a few times and the quality has always been pretty good especially considering some of my photos were of a slightly low resolution yet still looked great when printed. I was a bit worried at first that uploading at "standard resolution" (this is the… Read more

default and I didn't know you could choose "full resolution") would affect the quality but the quality was amazing and way better than I was expecting. I chose to do the 'lay flat' book which is made of thick card and it was absolutely worth it, crisp clear bright photos. Will definitely keep using them for my photo gifts. I can't speak to other photo printing companies as this is the only one I have used but I am very happy with this one.

Just received my 18th photo book I have made through Snapfish and cannot speak Highly enough about this company. Quality, speed of delivery, pricing, all 10/10 have never had a problem or bad book

I ordered 2 short orders of Photos as you do. I chose regular post, one lot arrived in about 9 days, the other went missing, but without tracking there was no way of knowing where it was. I rang and spoke with someone in support who happily replaced the order with express shipping for free. Thank you. Show details

I had a disappointing experience with my Snapfish mug order. I spent time making sure my design was exactly how I wanted it. The photo was perfectly centred in the preview, but the mug I received had the image slightly off-centre and noticeably tilted. The printed photo was also much darker than both the image I uploaded and the final preview… Read more

shown before checkout, so it didn't look like what I had approved. I also noticed small marks on the bottom of the mug. This mug was meant to be a gift, so I was really disappointed that it didn't turn out as expected. I hope Snapfish improves its quality control and provides clearer information about possible colour differences during printing so customers know what to expect.

I wasted 6weeks going back and forth not receiving my order, then having the company say they’d reorder it. Only for the reorder to never arrive. It’s a total scam. The worst part- the order was thank you cards with the photos of my child, his full name and date of birth. Go through anyone else other than this company. There is no way to escalate… Read more

it and the “chat” function pretends you’re talking to an “agent” but it’s just Ai and repetitive inaccurate and unhelpful information.

I ordered hundreds of photos from a genealogy trip I did only to receive over coloured, crappy looking prints that don't even appear to be printed on photographic paper because she I tried to rip one up, it was covered in a layer of plastic. Tried to complain only to have the person disconnect me. Show details

I ordered 3 different glossy posters. One in A3 size and two A4s. All three came out as good as could be expected. The packaging was good too. Although a note on the envelope said "Do Not Bend", it appeared as though the package was handled roughly during transit as the envelope was crumpled on the outside. Fortunately, the posters were kept… Read more

straight by a thick piece of cardboard inserted to prevent the contents from creasing and it worked! I chatted with customer service because one envelope had arrived by courier without the other two, but later in the day the others turned up separately via the postman. The person I chatted with was helpful. I have no complaints.

After researching a number of other companies that can create photobooks - I went with Snapfish (what a mistake that was). I spent hours collating photos of my daughter from my hard drives, phones, social media to create a photobook of her life to present to her on her 18th Birthday. I then spent hours formatting it on the Snapfish website.… Read more

Double/triple checked everything and paid the $120.00. 4 days later with no reasoning and now too late to use another company - I receive an email from Snapfish to say there is an issue and they can't supply my order, and I will receive a refund. Customer service number would appear to be in America; Australian customer service chat doesn't work (just keeps coming up with error messages). Utterly heart breaking that I can present my daughter with such a gift on her 18th Birthday dinner.

Wanted to create a book for my mum after a visit to Australia created a book took me a couple of hours got to checkout won't let me pay just said there a problem with my order but did not say what problem was unable to contact no email just some useless chat bot. I have given up should not be hard to order and pay for a product. Very disappointing and waste of my time.

Do not use Snapfish. I used them in the past for photobooks, collages, photos and the service was reliable and good. Not so now. They sent 10 reprints of one photo that was not ordered, the collage that was ordered has not been received, the shipping costs was exhorbitant for posting photos. They apologised and gave me $10 credit for future orders, which I will NOT be using.