The Card Network

I purchased a Teen Gift Card from The Card Network for my daughter because the packaging specifically stated that it could be redeemed at SHEIN. SHEIN was the only retailer she was interested in, so this was the reason I chose this gift card. When she went to use the $20 gift card, we discovered that it cannot actually be redeemed directly at… Read more

SHEIN. The only option available was to swap it for a SHEIN voucher, but the minimum voucher denomination is $30, meaning the $20 gift card is effectively unusable for the retailer it was advertised for.

This limitation was not clearly disclosed on the packaging or at the time of purchase. Had I known that a $20 card could not be used for SHEIN, I would not have bought it.

I contacted The Card Network, but they advised that this is due to a limitation with SHEIN and would not provide a refund or a $20 SHEIN voucher. However, my purchase was made from The Card Network, and I believe they have a responsibility to accurately represent what their product can actually be used for.

Very disappointing experience. A gift card should do what it claims it can do, and any important restrictions should be clearly communicated before purchase.

If you're sending someone one of their E-gift cards via email, your money will disappear from your account, the person who was to receive the E-gift card won't receive it and when you ring over 24 hours later they'll tell you it's still in review while they've happily taken money from your account. DO NOT TRUST THIS BUSINESS !! * As an addendum … Read more

They cancelled the transaction After speaking with them via phone and having them tell me it's still in review over 24 hours from purchase, I respectfully said I was not happy and would escalate if the recipient hadn't received it within the next 24 hours. Given that they most likely recorded the phone conversation for "training purposes" I'm happy for them to release that call to the Public. Once again, do not buy through this Company. That is my experience

Fast, and very effective , great help and very easy to find I’m Show reply

Easy to order quickly delivery time and super quick activation Show reply

I've been using TCN gift cards for years now. So easy to convert the physical gift card to a digital gift card and add to the e-wallet. I love the TCN app that allows me to easily track my gift cards' balances. I don't think there are other mobile apps out there currently doing the same. TCN gift cards now make up 90% of the gift cards that I buy. Very convenient to use! Show reply

Best gift cards ever that I have found so far Show reply

Outstanding – I've never found a company so helpful. They helped me through so much as I didn't quite no what I was doing and without and drama bang they fixed my problem as I didn't no what I was doing. It was pretty simple really but thanks heaps guys use made my son so happy after having so much stolen over Christmas and helping my son get him gift card back. Much love to use all x Show reply

I would strongly recommend choosing a standard prepaid Mastercard or similar alternative that offers genuine flexibility and transparency. I am writing this review to raise serious concerns about how the “HER” gift card issued by The Card Network is marketed versus how it actually functions in practice. The packaging states that the card can be… Read more

used at “over 4500 stores.” For any reasonable consumer, especially someone purchasing this as a gift, this strongly implies broad usability across a wide range of retailers. The packaging also states "runs on Australia's eftpos. This coupled with the 4500 stores, creates a clear expectation that the card could be used in a flexible way. The card itself states "How to Use Online: Head to www.card.gift/her to swap your card for a digital option", alluding to conversion to a digital payment method for wider acceptance.

In reality, this is not the case.

Upon attempting to use the card, I discovered that it is effectively restricted to a list of approximately 76 participating retailers shown on the website. The “4500 stores” claim refers not to individual retailers, but to the total number of physical store locations operated by those limited brands. This distinction is not made clear on the packaging and is, in my view, misleading.

After repeated failed attempts to contact support through the website (which consistently returned a “Sorry, something went wrong with our server. Please try again later” error over several hours), I contacted customer service by phone. I specifically requested to have the card converted into a digital format so it could be used more broadly, consistent with what the packaging suggests.

During this call, the representative acknowledged that this issue has been raised previously and discussed with management. Despite this awareness, no solution was offered beyond selecting from the limited retailer list. It was also confirmed during this conversation that the “4500 stores” refers to store locations, not a wide network of independent retailers.

My son purchased this card in good faith based on the statement “use at over 4500 stores.” I find it difficult to believe he would be the first person to be misled by this wording.

While this product may suit consumers who already intend to shop at one of the listed retailers, it does not align with the expectations created by its marketing. Consumers should be aware that this is not a widely accepted prepaid card, nor can it be freely converted into one.

Given this experience, I can't recommend purchasing this product as a gift option. I would strongly recommend instead,choosing a standard prepaid Mastercard or similar alternative that offers genuine flexibility and transparency.

Cannot use card on line. Tried 2 different sites. Card number invalid. Does have enough money loaded on card.Sent 2 emails. No reply. One email requesting photo of card. Sent photo.

I don't know what's happened, to be honest. My daughter tells me one thing after I Googled TCN to discover something else, that you can only buy from participating stores. Why do I have a Digital Visa Card?

I ordered an Uber eats gift card for a friend in NSW .My friend has been going through Chemo I'm in WA and wanted to do something practical for her . The money was pending in my bank account and that afternoon 5 hours after placing my order .The order was cancelled and I was issued with a notice that my gift card purchase was flagged as… Read more

suspicious or fraudulent .I was really upset as I had sent my friend the order to tell her I was thinking about her and sending her some support to ease her load . I will never use card.gift again that was a completely insulting experience . Zero stars

Couldn't use my card in a participating store. Had to use cash. Activated card online, checked the balance and expiry, shopped at a listed retailer, still no luck. Customer service could not be any worse....phone calls are automatically terminated at 15 minutes forcing you to contact via email. They don't respond to emails either so no chance of resolving your issue. Avoid at all costs.

Got a gift card for Christmas. Went to convert to JB card. Pulled the bit off that covers the PIN, and it ripped half the pin number off too. Unbelievable. Then when I go the website to raise the issue, they actually have a drop down box with "pin scratched off" to choose from - indicating this must happen so often, they are prepared for it. Why… Read more

have you not fixed this then?? Had plans to download a game from xbox store - won't be today though. Tried to submit the online report on their website, which kept timing out the Captcha as it got stuck on "submitting". Writing reviews for rubbish products on Christmas day. Winning. Do better TCN!

Received a “Treat Yourself “ TCN gift card as a gift and unfortunately I haven’t been able to find any retailer that accepts it. When I show the card at the counter, the sales person just says that they don’t accept them. Not a very good experience so I wouldn’t recommend this card

I would not buy a gift card from The Card Network. My daughter brought a cinema gift card, and during that 36mths I tried to use it but it was rejected by the local cinema. Shortly after that, I was diagnosed with major health issues over the rest… Read more

of that period. When checking the balance of course it has expired. So, this company The Card Network makes another $100 clear profit, from unforeseen circumstances. I sent an email to their site explaining the situation I received only a automatic response back with no understanding or satisfaction. I also understand a number of other customers from the reviews, are also discussed with the Card Network.