Vevor

I ordered an 4 piece folded ladder that is not stable to use even though I weigh half less (only 75 kg) than what they specified in their announcement. I tried it only once and will never use it again because the 2x3 hinges are too loos, they are made from too weak material and badly constructed. I demanded a refund and someone to come and take it… Read more

away. I have complained already more than 3 times but they simply ignore my mails/official complaints on their own pages. After each of my complaint I received a mail that they will answer withing 48 hours but did not get anything. Today I received a mail informing me that my case will be closed within 24 h because I did not send any feedback...??

THE MOST ABSURD CUSTOMER SERVICE IVE EXPERIENCED. My 11 year old son bought an 8oz popcorn machine with hopes of starting his own popcorn business at our local markets. He saved the money, did lots of online research. and we purchased the machine on his behalf. The machine came quickly but was broken on arrival. The side of the box had clearly… Read more

been taped, and broken glass was visibly stuck to the tape. The box was full of broken safety glass that had shattered throughout both the machine and the box. We could immediately tell that at least two panels of glass had been broken. It seemed obvious that it was broken in transit so we notified the company request return and refund and assumed it would be an easy fix.

We sent photos and detailed what had happened. All customer service is done via chat - which is painful, and slow (a day or two per response). They came back advising we needed to unpack the box and show images of each broken piece. I thought this was excessive but my husband obliged. They came back and said we needed to illustrate on the manual which peices were damaged. Again, my husband marked up an image on the manual indicating the broken glass panels and damaged framing. They replied and said they would send us replacement glass panels so we could fix the break.

At this point I told my husband to contact PayPal and to advise Vevor that we do not want replacement glass, it’s not an acceptable solution, and we request a full refund.

Vevor did send the replacement glass, and responded to our last message noting we had raised it with PayPal and closed our case.

The replacement glass panels arrived and my ridiculously patient husband laid out a giant tarp and got to work fixing it. He has cleaned it, vacuumed it, and still there are small shards of glass inside the machine. It is not safe for use.

As it stands, my son paid top dollar for a commercial popcorn machine and instead he received a very messy DIY project, a number of glass splinters, a machine he cannot use AND to top it all off: we still haven’t got a refund.

Surely the courier is at fault and this should have been a simple replacement !?

I will never buy from this company again - and I am happy to shout it from the rooftops.

I have previously purchased from Vevor with no issues. This time I decided to buy a fire proof safe, first the tracking stopped moving. Messaged customer service to find out what was going on as the item was said to arrive by a certain date. The person told me they would follow up on it and said if it hasn’t arrived by there deadline date I would… Read more

receive a full refund

I wasn’t so much interested in the refund. I just wanted to safe. On the date of the deadline the safe arrives at my front door in a terrible condition smashed up. Door won’t open or close Dents all over it so I messaged them to tell them what it happened. They offered me $20 refund and said to keep the safe. I told them the safe is unusable and I would like my full refund. I have packaged it back in the box ready for you guys to pick up the Next message the following day was we offer you a $30 discount you keep the safe and attached is a video from our technician showing you how to fix the safe which was a video of him banging the safe on the floor to try and put it back into shape.‍

I responded and said is this a joke? Honestly a safe That’s to protect my family’s documents. you want me to try and bounce it off the floor to straighten it back up? The Next response from them was $60. We went back-and-forth for days. The final response was $90 which I refused. I went to PayPal and asked for a full refund as I was getting nowhere with them. I will never purchase from them ever again. This was a horrible experience.

Ordered a diesel heater, installed and upon turning on the fan was rubbing! Contacted them and the sent a video as a fix, this was not my issue and advised them of issue Said they would send parts so I can change out, issue is why am I doing this! Product should work. Anyway the parts would not fix issue as out hosing warped and causes rubbing so then they offered me $46 discount and said take it somewhere to be fixed.

Poor quality – I have a VEVOR 55 LTR car fridge. It worked great for 2 weeks. Then, the temperature control board died. Customer service is useless. I tried purchasing the board which they refused to allow me to do. I wouldn’t recommend this company.

Opened a new purchased trampoline to put together and upon opening the brand new box and attempting to assemble realize the company included hardware that isn’t made for this trampoline. T connectors are too small and without them cannot connect t the frame or the legs Together. Reached out to the company for a remedy and was told they won’t… Read more

help. So now I have an expensive trampoline I cannot put together. No remedies for incorrect parts or even an option to purchase the appropriate parts. Customer service was instantly dismissive.

Merely want a remedy for parts for the T connectors so I can put the trampoline together

Please see photo of Vevor jerry can after a year. Rusted, broken and it never poured effectively.

One of the worst companies we had to deal with

The TH-100AHTJ Ultrasonic Cleaner is advertised as having a capacity of 30L when in actual fact it only has a capacity of 22L! Quite a difference and totally unsatisfactory.

Products are of average quality, however, customer service is awful. I contacted them after receiving a heavy hydraulic tractor lift. The product was not delivered to my door but left in the ditch by a rural mailbox in 4 feet of snow. I am retired, so hauling the very heavy lift out of deep snow was impossible. And I had to find local help. When I… Read more

complaint online, Vevor stated that the issue was courier related and they take no responsibility. I will no longer buy anything from this company that does not stand by the service of the couriers THEY choose.

Bought a so called stainless steel pump. Only the visible front of the pump was made of stainless steel. The interior and back side of the pump house was made of plastic material which gave taste and had only plastic materials properties. They are cheating. Don’t trust their marketing advertisement on their web page. Chinese products.

one of the biggest scammers in the world. I ordered few products which came in the lowest quality that exist and when I wrote them the same day that I am going to return the products and use my right to get my money back, they either ignored all my messages or wrote me nonsence that they can offer me some discounts. Very hard to get your money… Read more

back, they do not comply with the laws and your right to return the products within the 2 weeks period. Stay away from them and don't let them scam you.

Ordered a $450 drum kit.. received a $90 PIN BOARD!!! And no one will help me!!! Avoid!! Clearly a scam!!

Worst customer service in history, I needed 4 anchors for a pool rail and after weeks of emails explaining the situation i just gave up, worse than centrelink to deal with, like belligerent children, 20 emails and they still don't understand even with photos.

Poor quality product. Not Australia standard.not safe to use...Got my portable sauna 4 liter. after using a month the cover lid broken and I reported to seller vevor Australia but they not Honor warranty and not responding. Very disappointed. After I threatened to contact Australia consumer affairs for not Honor warranty. They sent me a… Read more

replacement from China.

I really don't have to go thru this to claim warranty. Very difficult to claim warranty.

After all very cheap price so I am happy if it last 6 months . I only paid 150$ au from eBay . See all photos

Cheap and very nasty – Buyer's keep clear, I bought two hydraulic power packs few months apart and had one as a spare. They had very little use lucky to have had 4 lifts between before the seals let go and started leaking out of the two terminals. Because it's just out of… Read more

warranty they now won't come to the party. Only differences between the two was the oil capacity. Same issue on both, more than a coincidence.

Do NOT buy from them. They will send you a used, damaged product and then put you through the run around for weeks to try and return it...still no resolution.