Car Rental Services

Thanks Darsh and Rushi for the replacement car. And contacting me on time.

⭐⭐⭐⭐⭐ Excellent Car Rental Experience! I recently hired a car from East Coast Car Rentals Gold Coast Airport, located at 3 Karana St, Tugun QLD… Read more

4224, and I couldn’t have been happier with the experience.

From start to finish, the service was friendly, professional and efficient. The booking and collection process was straightforward, the staff were helpful and welcoming, and the vehicle was clean, comfortable and well presented.

Everything went smoothly, including returning the car, which made the whole experience stress-free. It’s great to deal with a company that provides quality service and genuinely looks after its customers.

I would highly recommend East Coast Car Rentals Gold Coast Airport to anyone looking for a reliable, affordable and professional car rental service on the Gold Coast.

Fantastic service — I’ll definitely be using East Coast Car Rentals again! ⭐⭐⭐⭐⭐

Great value.. very friendly customer service and prompt airport shuttle. Great company

The entire process was seamless and had great support from the admin who was assisting me with everything

Smooth and easy process to hire a cage trailer for the day. Show details

Great customer service, car was better than expected, clean and the whole process was a breeze Show details

Right2Drive was super helpful when my car was hit while parked and my insurer would only give me a car for 2 weeks when the estimated repairs would… Read more

take 6 weeks!

They were recommended through the repairer and I was so glad I listened. Right2Drive made the stress of not having a vehicle and organising an interim vehicle incredibly easy. I would definitely recommend using Right2Drive if you are in an "not at fault accident"

So easy to collect and then deliver the car . Makes your travel trip no fuss Show details

Very easy to deal with, service was great, nothing was a problem. Show details

Amazing customer service, reliable service & affordable prices! Will definitely be using again Show details

I didnt even know this service existed untill a friend of mine told me about it! I was blown away, the fast, easy and CHEAP the whole process was! Definitely will be using goget again and definitely will be recommending to everyone Show details

Efficient easy to follow online reservation process. Well presented vehicle. Very competitive pricing structure. Airport shuttle service easily arranged. Highly recommend! Show details

Excellent Service at i'm in the right sunshine. thanks ✌️U.✌️ Show details

Absolutely incredible service with Zandra at Vroom Vroom , thanks so much for everything you have done. She has gone the extra mile for us

The rental process was easy and the staff very pleasant and helpful to deal with. Show details

The Class C motorhome by Thor was exactly as advertised. Working with Roadsurfer went very well. Great overall experience. Show details

Are you serious?? – Booked a van last October 2017, for family wedding. Returned van. Sorted. Nope. Got home today (February 2018) to a letter demanding we pay $71… Read more

bucks or they’ll refer us to debt collection! Sorry, what?? No lead up letters/phone calls etc to advise there was a mistake etc. No, just a nasty letter. So just finished googling reviews online. Aaahhh now I get it! Avoid at all costs.

Beware!! To say I was disappointed with my experience hiring from All Age Car Rentals would be an understatement. I booked a Mitsubishi ASX for… Read more

$313, but when I arrived to collect it I was told the vehicle had "no insurance." I specifically asked, "Not even third-party?" and was told "No."

Based on that information, I felt I had no choice but to pay an additional $290 for the optional cover, as I believed I would otherwise be driving an uninsured vehicle.... alternatively cancel the booking in which I would lose the $313 I'd already paid.

After reviewing my rental agreement, I discovered it actually states there is standard third-party property damage liability with a $5,000 excess, and the optional cover simply reduced that liability. Had this been explained clearly, I would have been able to make an informed decision instead of feeling pressured into purchasing the additional cover.

There were other inconsistencies as well. I was verbally told my reduced excess would be $550, yet the contract stated $990. When I questioned this, I was told it "had to be written that way." When I returned the vehicle and raised my concerns, I was told it was "too bad" because I had signed the contract.

I was also told that because I had paid with a debit card, purchasing the additional cover was a requirement, but that if I had paid with a credit card I wouldn't have needed to buy it. This was never explained to me before I paid. Instead, I was simply directed to a small notice on the wall behind the counter after the fact. Important conditions like this should be clearly explained to customers before they are asked to pay hundreds of dollars in additional charges.

The collection process was also frustrating. I was initially late to collecting the vehicle, they called me at 2.30 and told mw they had to leave the office for one hour and to arrive from 3.30. I arrived at 3.30 and they weren't there... i came back 20 mins later and they still weren't there... when I called them they said they would be another 30 minutes. By the time I finally collected the car it was around 4:15 pm after a 13-hour journey with three exhausted young children. It was hardly an environment where customers should be expected to notice multiple notices on the wall or decipher complex insurance terms without them being properly explained.

My issue is not that optional cover exists—it's that I don't believe the options were explained honestly or transparently. Businesses should be upfront about what is included, what is optional, and any payment-related requirements before asking customers to sign a contract or pay additional charges. Unfortunately, that wasn't my experience.

Be very careful with what you are paying for and what you are getting. My interactions with the owner and the "receptionist" both felt toxic and unprofessional.

They clearly don't like dealing with the public.

Avoid at all costs.

Cut price care rentals in Coolangatta or sufers-rent-a car much better service and transparency, go there instead...even if you end up paying a little more!!

Great company very good communication and processes from collection to return, will use again :-) Show details

Great experience, would recommend to others and come back again Show details

Was provided a terrible vehicle (GWM truck - cheap, slow and dangerous) charged a $160 refuel charge when I returned it with the same amount of fuel it was dropped off with - Avoid these guys Show details

Trixie and Rhea I really appreciate the excellent service and support. Thank you for making the experience so easy and stress-free. Highly… Read more

recommended! helpful. I had a great experience with DriveMate customer service. The staff member was very helpful, professional, and patient throughout the whole process. They listened to my concerns, explained everything clearly, and made sure my issue was resolved smoothly.

I really appreciate the excellent service and support they gave in 1 hour. Thank you for making the experience so easy and stress-free. Highly recommended m!

Have tried 2 x at a station payed then bounced back 3 times Tried online then gave an error msg Still don’t have a trailer definitely not recommended Show details

Very kind, caring, passionate and helpful. My family and I have used this service for airport transfers and theme pack transfers and no matter the… Read more

driver they have always been friendly and more than willing to go above and beyond. Mick who provided our theme park travel today was very knowledgeable on the locations we were travelling to and provided many helpful and handy tips. I could not recommend this service more. Thank you for always getting my loved ones from point A to B safely and professionally.

Great service!! James is a really nice staff. He provides professional customer service. Show details

I booked a motorhome from the https://coseats.com/ website, for my roadtrip from Brisbane to Melbourne. The vehicle was in great condition and easier… Read more

to drive than I expected. It comes with everything you need to enjoy your trip and was simple to use. I would book again!

Take care – I used this service before, and never got back my money, they still owe me a few hundreds. Take care of this car hood.

Made car hiring so easy!! – Luke's flexibility with delivery and return was greatly appreciated. Definitely would deal with him again and thoroughly recommend him. Bob & Bronwyn M  Show details

Fantastic Experience with Peter and Sav! Everything was spot on and professional. Was a seamless exprerience from booking their services and also to… Read more

pick up and drop off to the Airport. It was a lovely ride and a great chat with Peter. Thank you so much for an amazing experience. I would recommend everyone to use their services if they would like to feel pampered and well taken care of. Every step of the way, there was clear and open communication. I got updates a day before the driver was assigned to me and from then on, when he left their office, when they arrived and picked me up and drop off. Couldn't ask for more. This is the business model all businesses need to have in place for having happy clients.

From the moment we booked to the moment we dropped off the car Surfers Rent A Car was outstanding to deal with. After reading reviews we took a… Read more

chance and made a booking. The communication from the booking all the way through was outstanding, we could relax knowing everything was taken care of. Tina was at the airport when we arrived, and chatted with us all the way to the depot. The car was clean and well maintained and perfect for our needs. The prices are great and as they state, we weren't charged any "extras" what we were quoted is exactly what we paid (unlike other car hire). We were picked up in the Gold Coast and dropped of in Brisbane after hours without issues. The Service is so far above the big car hire companies I wouldn't recommend anyone else for a trip to the Gold Coast. If I could rate 10 stars I would! A big thank you for a seamless hire!