AGL Mobile

We signed up for this in april this year, We gave correct details to the agl mobile rep Only to find out 4 times 4 times ..... they could not get our details correct.. Maily email so we could pay the bloody bill Instead... i had the pleasure each bloody month of ringing , using there chat online ( which is a total waste off time , And about 4 to … Read more

5 hours trying to sort this trash out if the direct debit needs more phone calls we can probably add another hour or 2 of our precious time If you are bored have plenty of time to waste Sign up to these id*ots I am p*ssed for the amount of time phn calls Online chat and emails , when we had our phones changed they said agl would handle the disconection with our previous mobile supplier , yet we still recieved a bill Agl couldnt even get that rite........ Do yourself a favor dont use agl mobile

Called Agl to transfer mobile account from my wife to me on 20 days ago. It has been confirmed done and a confirmation email with new account number has been sent to me. When I tried to change plan , I had been told this transfer hasn’t been done… Read more

and need to do it again. Never seen this unprofessional and careless customer service. Do not use AGL unless you want endless trouble.

I signed up for AGL Mobile and my experience has been extremely disappointing. On Friday, 9 February, I requested a phone change and eSIM activation. I was assured by AGL that there would be no issues and that the eSIM would be delivered and activated within 24 hours. However, five days later, I am still unable to use my phone. During this… Read more

process, AGL disconnected my mobile service, leaving me completely without access to calls or mobile connectivity. I currently cannot make or receive phone calls, and I have no certainty about the status of my phone number. My only way of contacting support has been through the internet.

I have contacted AGL more than eight times regarding this issue. Each time I have been told that a ticket has been raised, that the matter is being investigated, or that it will be resolved shortly. Despite these repeated assurances, no solution has been provided.

To make matters worse, AGL’s customer support channels are extremely frustrating. When I use the online chat, I am often told to call customer service, even after explaining that I cannot make phone calls because AGL disconnected my service in the first place. This creates a completely unreasonable situation where the only support option available requires access to the very service that is not working.

What has been most disappointing is the lack of accountability, communication, and urgency in resolving a problem that has left me without a functioning mobile service for several days.

Based on my experience, AGL Mobile has provided one of the worst telecommunications customer service experiences I have ever encountered. I cannot recommend this service to anyone looking for reliable mobile connectivity or effective customer support.

I am pleasantly surprised ....I wanted to leave my previous mobile company as it would increase price every 6 months...I am Agl with gas,electricity, so when i seen this AGL offer,i applied and was sent the sim promptly. It was a.seamless process to transfer previous number, and was back online in 30 minutes, or less.now no need to set up… Read more ·  1

payment options, as it's all done.am getting better speeds than previous network, all happy.thank you AGL. And I received a call asking how it's all going,from a Australian call centre..reception signal varies place to place,!!i but its okay for me.......

Easy process, works well and great price – I placed the order in the My Account app, my mobile phone number transfer from other provider went smoothly. They use Optus network for mobile, and it works well. No issues. Show reply

Not bad for me – I was paying a lot more as a prepaid customer with another company, I don’t use a lot of data so this plan is great for me, the only thing is reception isn’t great in some place but that’s ok with me Show details ·  1

I used AGL Mobile’s 20GB plan for $25/month, but unfortunately my experience wasn’t great. The signal was quite poor and the internet speed was often slow. I also use AGL for my home internet, and when the WiFi becomes unstable, my phone automatically switches to mobile data without me realising. The biggest issue is the automatic data top-up.… Read more

When my data was running low (for example, a few days before the end of the billing cycle), AGL would automatically charge $10 for extra data without any confirmation. This happened to me multiple times over the last 5 months.

There were even instances where the extra data was used up very quickly, and I got charged again the next day for another $10. It adds up, and it’s frustrating because you don’t get a clear warning or control over it.

In the end, I had to pay higher bills than expected, which is why I decided to switch to another provider.

I would not recommend this service if you want better control over your spending and more reliable connection.

Classic bait and switch. This is the worst company I've ever come across.Got sucked in on the initial cheap offer on the gas bill, then they quickly hit me up with all sorts of fees and charges, like automatically charging for $10 for each gig of data once the limit is hit, without asking. What should have been $180 in a year, quickly turns into… Read more

$600 for a year. Forget their customer service...takes 10 minutes to get a response from their chat (that's for each line in the conversation) Much better and cheaper mobile plans out there. Don't use AGL!

I was considering to switch to the AGL mobile service, as an existing AGL energy custome. Thankfully, i went to product review, to check the experiences of others. Seems like the AGL customer service for mobiles, is very similar to their customer service for energy, so I am deciding that I wont ever look at AGL again for mobile service, now that I have reviewed the reviews. Thank you product review, for allowing people to give genuine reviews

Worst mobile service in Australia. If you receive one SMS while you are overseas you need to pay $5 every day for the entire trip. You then cannot turn it off unless you message them. This is impossible when you need 2FA to access most accounts. In Australia the service sucks anyway. Show details

ust before my 160GB plan renewal, both AGL’s app and website failed, showing errors and giving conflicting billing cycle dates that didn’t match reality. Support initially provided incorrect data usage info, which could have caused $10 to $30 in unnecessary overage fees. AGL’s overage charges are extremely high—$10 per GB versus $0.25 per GB in… Read more

the plan, a 3,900% markup—with no option to opt out. If you run out of data near renewal, you’re forced to pay extra instead of simply waiting a day for your plan to reset.

Slow support responses and broken tools at a critical time made managing data frustrating. The lack of transparency and choice around billing cycles and overage fees is unfair.

While support eventually corrected the error, these issues make AGL hard to recommend. Seek providers that offer clearer billing and let you avoid costly overages by throttling or waiting for renewal.

Horrible transfer experience. We moved my wife's phone over and it went okay initially - the account was set up and phone working. Then when I called AGL to ask them to transfer my mobile phone from Vodafone to AGL they made a mistake and transferred my wife's phone instead ie transferred with no authorization. So then we missed the AGL… Read more

discount. It multiple calls and calls that dropped out and/or were not clear (ie their operators did not have a decent phone connection). 2 hours later we had to go through a formal process to get the phone back into her name including credit checks. All because an operator I spoke to messed it up. No apologies or attempt to undo their mistakes. Had to go through their slow painful process.

They sent me a phone bill which I did not apply for. THET HAVE NO COMPASSION FOR VICTIMS OF FRAUD. I explained to there Partner Southern Phones that my details got HACKED & that how my details ended on there application. I had close my account Because of that. I had to change my passwords, use the 2 step authentication & update my security. Trust… Read more

the online negative feedbacks. DO NOT USE AGL. Use other providers my Friends are & they are very happy. If AGL has NO COMPASSION I SHOULD CONTACT A CURRENT AFFAIRS so no one else has to go through this experience. Jasmine

I have tried to sign up for the medium sim plan. It requested me to download the app and register. It wouldn't recognise the email address as valid, even though it was the same address as I signed up for. Simply couldn't proceed. I called CS, identified myself, explained the problem, and could not get him to initially understand that it was an… Read more

app registration issue, not a signup one. He kept linking me to the signup page. Eventually, he had an "ah" moment but then claimed I had AGL services I simply do not have. Like what?

I got over that hurdle, but he admitted defeat and passed me over to someone else. Whereupon I had to repeat the security questions.

She finally gave up and said she has referred it to support...and promised resolution within three days.

Meanwhile, back at the ranch, I wasn't given an e-sim option, so AGL sent a package via courier....which didn't arrive on the day it said it would, naturally. My expectations, by now were quite low.

Package eveentually arrived, and went in the bin.

Just NO.

As an aside, I had a small number of AGL shares. Sold.

DON'T do agl mobile plans. Not worth it overcharged and incorrect. You can get better plans elsewhere They charge you just for calling overseas whether you get through or not that's ludicrous. They are not transparent with their bills on mobile plans. Not realistic either. Better stick with agl energy plans only. Show details

I just got off the phone with AGL customer services. I have to say a very unpleasant experience. For background. I am a AGL customer for Electricity and mobile services. I have just purchased a phone which requires an eSIM. I tried the website but it was funnelling me into a new plan. For the record I am happy with my current AGL mobile plan.… Read more

So I called AGL customer services to see if they could help. The guy who answered (Navinder - if that is his name) was incredibly rude and obnoxious and quite unhelpful. I’m so disappointed with AGL for this. People ring customer services for help, not to be spoken to in a condescending tone and then be generally unhelpful. Because of this guy I will be looking to leave AGL once I find another provider. AGL - if you read this, please do better. It’s not hard. You are losing a customer today because of this.

Well I moved from Telstra to AGL to save money I got a E-sim from you everything was fine until my phone broke and I had to get another phone. This is were the Trouble started. Basically long story short they could not get the E-sim reactivated I must of phoned them 50 times and every time I had to send through my passport and another form of ID… Read more

because the sim card was not working so I couldn't get the security code for them, and every single time I phone I would tell them I had to explain the situation to them, then they would still tell me to check my phone for the security code, I mean do they not listen.

I also I couldn't get on to my apple id because off this reason, so I was stuck with no sim no apple id, no phone whatsoever.

I spoke to mobile team and the specialist team no one could activate this sim card, this went on for about 3 months, I had 2 sim cards on the go. after about 3 months they finally got my sim card working because they finally sent out a physical sim for 1 day, after 1 day they cut my services because I didn't pay my mobile bill that I couldn't use.

So I had to cancel my service as I was sick to death with AGL I also cancelled my gas plan and anything else I had with then, they lost my mobile number I had for years as I moved to them with my mobile number.

no one cared for anything they did wrong.

Absolute Scam – Stay Away from AGL! This is the worst company I’ve ever dealt with. AGL has absolutely no respect for its customers. Their customer service is rude, unprofessional , and completely useless. They set up my NBN on the wrong address, charged my account, and refused to fix it or give a refund. Then, for mobile, they promised 80 GB of… Read more

data but it disappeared in just 10 days. After that, they started charging $10 for every 1 GB, like total scammers trying to rip you off.

And the final insult? They blocked my network suddenly — no warning, no email, no SMS. Just disconnected me like I don’t matter.

I’ve never seen a company this bad. They are a total disgrace, a scam, and an example of how NOT to run a business. Stay away from AGL if you value your sanity and your money

I have mobile internet with AGL. Was going great for a few years, but for the last month. I can only get 4G. My internet drops out daily. From around 11:30 to 5pm everyday. I have spoken with 6 service reps. Got the same old run around. Here we are 1 month later nd still no closer to resolving the problem. But they are still charging me! I have to… Read more

drive to the next suburb to make a call. I have now been told they are escalating the issue with their team, which will take 3-5 days. I was told they take from Peter to pay Paul in the school holidays. That’s why they can’t won’t resolve the issue.

As per my experience, a service provider that demonstrates the thorough utilisation of inexhaustible cheap labour supply, that can waste your time for an hour or the simplest of queries to comprehend. Strap in for the adventure (if you think the savings are worth it!)

Really bad experience. Today I received a call from someone claiming to be from AGL. She asked me to verify my personal details, but I refused as cybersecurity is a real concern these days, and I had no way to confirm who she was. I told her that if she was truly calling from AGL, she should already have my details. Instead, she asked me to… Read more

provide my mobile number (??), full address, date of birth, full name, and email. I declined again, and she raised her voice at me.

That was completely unacceptable, so I decided to take my business elsewhere. Please stay away to save your time.

Had been a loyal customer since last couple years. But customer complaints handling is disaster. Because of their fault I had not data internet for a week and not even sorry about that. They didn't fix the issue after 3 calls hours of talk and then were trying to calculate amount for those couple days. Wow shocked to see how they don't realize how it affects someone not having internet for a week.

The AGL mobile app is not parent friendly. You can’t turn off or on the data without it getting stuck meaning a long wait on phone. This day and age they should be all over it but sadly not. If your buying for your kid there are no parent application on the app Show details

AGL MOBILE CS is terrible!! – Their online customer is the worst, take forever to review the query. And they not like Optus 24/7 can reach out, yet they don’t reply message. Do not recommend to use AGL mobile. Show details

The most appalling customer service I have ever experienced. Also: SLOW data speed – I lasted 40 minutes on this network, after being attracted to the 160GB offer for 40 dollars a month. Set up was fairly easy but I then noticed the deal was then reduced to 30 dollars a month. I called their outsourced customer service and after asking for the new price, a very defensive and extremely aggressive woman shouted me down and said that… Read more

the deal didn't exist and they couldn't help me, despite it being clearly advertised on the app and website. I asked to speak to her manager but she was almost screaming at me at this point, and I finally gave up and hung up.

The internet speed is appalling and I live in the middle of Melbourne.

I called back to cancel and was greeted by a much nicer man. I went back to Everyday Mobile.

Do not bother.