Kogan Mobile

Being a Kogan member since almost 10 years, I experienced for the 1st time the WORST customer service from STAFF member [Name Removed]. I was shocked that this person is allowed to work at Kogan- He needs serious training at inter personal skills. I spoke to him at 11.50Perth Time today 2/8/2026. The phone recording may help Kogan take note of… Read more

this incredibly RUDE and impatient staff who right from the begining of the call wanted to hang up the phone. I had to remind him twice of his basic duties and also asked for an alternative staff to speak which he declined and hung up. I called back and was pleasantly helped by staff [Name Removed], who was lovely and explained in detail what needed to be done. In all these years I have not comeaccross such an arrogant and rude customer service staff -[Name Removed]. PLEASE MAKE HIM UNDERGO TRAINING IN BASIC COURTESY AND SPOKEN SKILLS.

Shahnawaz was very helpful and friendly. He helped me transfer my existing eSIM to my new phone and explained the process clearly. Everything was sorted out quickly and smoothly. Really appreciate the great customer service. Thank you!

I spoke with Riya today to transfer my mobile number from my old phone to a new one. She handled my request with complete professionalism and kindness, and I am very satisfied with the service. Show reply

I have been with Kogan Mobile for four years now and have always been more than happy...Try and get better mobile plans bet you won't...For around ten dollars a month with lots of data unlimited text and talk you just can't go wrong...Kogan also has and always had great after sale and all around customer care and service..Highly recommend Show details ·  2

The agent Usama was extremely helpful , well mannered and well informed about the product. Technically highly skilled. I think he is due for a promotion, his service was excellent. Thanks Kogan. Show details

I have been using Kogan mobile service and it’s very disappointing. My internet doesn’t work and people can’t hear me during call sometimes, it’s so frustrating to go out of house to just have proper conversation. I live in metro Melbourne so this… Read more

shouldn’t happen. I bought 12 months prepaid plan. I won’t be using kogan mobile service once 12 months completes. Not again!

I renewed my aunty's phone plan using my credit card in March 2025, in February this year (202) she moved overseas. Yet, in March this year the dreaded AutoRenewal from Kogan hit and renewed for another year. I called Kogan, they insisted to speak to her even though she is overseas with a 8 hour time difference. Anyway, the next day I managed… Read more

to get both on the phone and Kogan agreed to cancel the subscription and reverse the charges. That was 3 months ago, nothing has so far been refunded. I have since called them again about it twice. Today we rang and they said they have tried to reverse it 5 times and to check with my bank. I find this very hard to believe. Like a bank is refusing to take money?!

The moral of the story is, don't use a normal credit card when signing up with these guys. Use a card that either gives a temporary number valid for a few hours or a temporary CVV number. It is painful trying to get a refund or cancel. Alternatively, use a prepaid credit card.

My first year plan with Kogan Mobile recently expired. Somehow, an automatic recharge function had been activated in my account. I certainly did not enable it myself. Without offering me any alternative or confirmation, Kogan automatically charged my credit card. Instead of renewing the current 5 May promotional plan for $199 with 500GB, they… Read more ·  1

charged me an unexplained amount of $335.

Since Kogan already had my credit card details, they could just as easily have charged any other amount. This is completely unacceptable.

I called the customer support number expecting assistance, but instead the experience was extremely disappointing. The operator told me that refunding the $135 overpayment was apparently impossible. Instead, I was told that I first need to purchase another $199 plan with my own money, then call Kogan support again afterwards, explain the whole situation from the beginning to another operator, and only then they may refund the original $335 payment. Just imagine this chaos and confusion for a customer.

Update:

After publishing my initial review, I was contacted by Kogan and offered assistance. My issue was resolved very quickly. I purchased a new discounted $199 plan and sent the provided code to Kogan support. Within minutes, my account was updated and my previous plan was replaced with the new one. I was also informed that a full refund for the original plan will be processed and should be returned within three days. In addition, my data allowance was significantly increased, with an extra 400GB added on top of the existing 500GB annual plan. This is an exceptionally good-value plan, and at this time it would be difficult to find a comparable offer with other providers. I appreciate the Kogan support team for the prompt resolution of my case. Based on this experience, I would be happy to recommend them to others. My only suggestion for improvement is that, in addition to phone support, it would be very helpful to have a direct email support option available on the website. This would assist customers who have limited time or prefer to describe their issue in writing. I hope Kogan considers adding this option in the future.

I find it annoying that Kogan mobile dont have the option to cancel mobile plans by the user through the app or website, and also automatically puts users on their "First" plan trial, and charges the user afterwards, thats disclosed to the user in a small fine print.. Without a clear way to cancel that as well until the user had been charged and… Read more ·  1

cancel it.

Thankfully I got refunded after that stress automatically right after I cancelled the plan the day they charged it, and only because i noticed kogan charged me on my trsnsactions. And the reason i put Kogan in 4 stars despite the negatives I experienced, its still resolvable so far, and also Kogana mobiles customer service call is actually really great at quickly cancelling that mobile plans, and helping you switch over to another plan with them. Like for me it was cancelling their monthly plan to a yearly plan of theirs, all in just 6 minutes! And with great value for the money. so, its not perfect, but its still pretty good. The data itself is decent so far using it for a month for the price, not superb, but it works, which is enough for me.

I spoke with Asma today regarding a query I had with recharging my mobile plan. I want to convey my appreciation as to how well she handled my query to my complete satisfaction, in a very kind and professional manner. Thank you Asma. Show 3 replies

I wanted to purchase a mobile recharge plan but accidentally purchased an e-sim plan which gave me a new number. I called the Kogan mobile customer service and Sania immediately resolved my issue, verified my identity and provided me with a voucher code to recharge my plan on the same number. Excellent and fast service. Friendly staff and willing to help with care and understanding of my needs. Thank you so much! Show details ·  1

I needed help activating my service & was having problems logging in. it was a Sunday night after 7 pm first of all I was impressed that there was someone there to help me untill 8 o’clock every day of the week. The wait time was really short. Muzammin ( the gentleman that helped me ) was polite extremely helpful and patient with me and helped me… Read more ·  1

set up my login code /pin so I was able to access that again. Many thanks for your help Mazammin it was much appreciated.

I have been with Kogan mobile for almost a year. Today I received a message saying my service would automatically renew. As I would not ordinarily set up auto renew I logged in to the online system where I am unable to find any auto renew option. Now I cannot renew as I want to choose how I renew. I called Kogan and spoke to the most unhelpful person. Kogan you need to work on your customer service and website.

I previously loved Kogan mobile, they were always helpful and has the answers straight away but recently something has changed and they don't care. They read from a script repeating the same sentences over and over and don't listen. I was provided a case number and a complaint number but no one called after following them up twice. I'll be looking for another provider, it's not like they are the only ones around. Show details

I recently renewed my 365-day plan with Kogan, expecting the 200GB to be a usable bank, but instead ended up with a plan that splits it into 16GB blocks every 30 days. To make matters worse, I discovered the hard way that any unused data does not roll over; it just vanishes. I recharged two days before my previous plan expiry, and the new plan… Read more

started immediately without any warning of terminating my active plan!!!!!!!!!!!!!

The fact that there is zero rollover is buried in the fine print and not mentioned on the main page. This is extremely unethical advertising, especially since Kogan promotes rollover on their other plans. Nobody has a perfectly fixed data usage every single month—if you have a light month, you lose the data you paid for. This plan is designed for the customer to lose. Absolute rubbish.

Shahnawaz has been excellent with his service. Very friendly, straightforward and patient. Did not rush at all. And provided me the service/help I required immediately. Show reply

Usama was very patient, friendly and helpful in guiding me through the process of transferring the remaining data balance from an old Kogan eSIM on a redundant phone to the new Kogan eSIM on a different phone, while arranging for the old phone number to be retained. His instructions were clear and the process was seamless. Show reply