Yomojo Mobile

I had a few issues with churning, but the customer service was fantastic and very quick to respond. Ella was great at sorting everything out, and James also actioned things promptly. Really happy with how quickly and efficiently they resolved everything. Show reply

Initially I attempted to port my service to Yomojo from another carrier without any help. It didn't work. I could have saved myself a lot of time by calling. Michael was very helpful and had me up and running in a couple of minutes. He was extremely helpful. Also, excellent was the short wait time. My call was answered immediately. No annoying hold messages telling me that my "call is important". Show details ·  1

I have ported my service from moose to yomojo. I dealt with Ella today and she couldn't have been more helpful. Gave me all the information needed and kept on the phone while installing esims so she knew it was working. Very patient dealing with someone not overly tech savy, very much appreciated, great customer service and look forward to more great service. Thanks Ella Show reply

The modern world seems to supply a mobile phone user with a near infinite deluge of system updates and absurdly irrelevant apps for things only bonkers people would ever want to associate with. In amongst the recent madness my phone lost the ability… Read more ·  2

to make phone calls. Dial a number and nothing until the "call" disconnects. On the odd occasion a fleeting message that the system could not connect the call. I have a dual sim phone. No problem with the other (Telstra) backbone sim. Eventually, I realized I should contact my other supplier (Yomojo). I did so and connected with Michael. He was quick to remind me of that oldest of solutions for recalcitrant electronic devices . . . Switch it off, extract the sim and give it a bit of a wipe with a clean microfibre cloth, while he reset my phone from his end . . . Apart from the time it took me to find something small enough to eject the card, as soon as I restarted my phone, he was there to say that my phone had successfully been reset and sure enough it was . . . One extremely happy customer and a lot of catch-up calls and here I am to report that Michael was extremely polite, proficient and professional. It's why I have stayed with Yomojo since Kogan became Yatango and then morphed into Yomojo . . . In over 13 years this is the first problem I have had with this provider and as the malfunction was widespread amongst cell phones, it was likely caused by a radiation burst from the sun . . . Nevertheless, Michael's expertise was above and beyond and he gets my highest recommendation for his rapid profesionalism. Well done Michael . . .

I was having serious trouble with my account not topping up automatically and I was unable to login to the app via my phone. I sent an complaint email and I was very impressed with the response. Alex first apologized and acknowledged my frustration and then too action! A few emails later my issue was resolved and my trust was restored. Show reply

Customer assistance agent Haydee understood my problem with minimal ringtone time on my mobile phone, and acted promptly to extend the ring time to the maximum of 30 seconds. Show details ·  1

After years of frustration with Telstra, I’m absolutely thrilled with Yomojo. The WhatsApp support is seamless and genuinely personable – you can tell you’re speaking with a real person who actually cares. I recently had a complex technical question about setting up a family bundle and transferring my entire family across. The support I received… Read more ·  1

from Haydee was exceptional. She was patient, knowledgeable, and went above and beyond – even letting me know I could send an email with “Attention: Haydee” so she could personally action a specific future issue. This is the kind of customer service that deserves recognition.

I used to feel anxious contacting Telstra support because it was always such a painful experience. With Yomojo, it’s the complete opposite. I’m now a very happy customer, and my entire family will be making the switch from Telstra. The best part? We’ll be making significant savings while getting far better service.

Highly recommend Yomojo, and a special thanks to Haydee for her outstanding support!

At first, I was just a typical stranded prepaid user, zero credit, unable to reply to the porting SMS. Then, during the phone call with Michael, I realized that my Telstra number had actually been completely disconnected yesterday. Talk about timing, right? It felt like turning up to a barbecue ready to grill and then discovering the snags are all… Read more ·  1

gone. Enter Michael from Yomojo, and honestly, he’s the human equivalent of finding a cold beer in the fridge on a 40-degree day. From the moment I called, he was patient, professional, and genuinely understanding of my predicament. He guided me through the options, reassured me that we could set up a new number without losing the first-month promo, and explained the next billing cycle clearly, all while keeping a friendly and approachable tone that made the whole process feel, dare I say it, enjoyable. What really impressed me was that Michael handled everything without making me feel rushed or like I was the problem. He even seemed to anticipate the “but what if…” questions before I could ask them. By the end of the call, I had a brand new number, all set up, and I could finally breathe easy knowing my service was sorted, all thanks to his professionalism and patience. If you’re ever in a tight spot with Yomojo, do yourself a favor and ask for Michael. Not only is he excellent at what he does, but he actually makes the process a pleasant experience. And in the world of customer service, that’s rarer than a sunny day in Melbourne in winter. Thanks again, Michael, I genuinely appreciate your help through the whole process. You earned this glowing review, mate!

Honestly, I was ready to leave Yomojo a bad review, but Haydee completely saved this experience. I also realised that some of the emails I received previously were actually replied to by Haydee, and her responses were clearly much more thoughtful and attentive than those of other customer service representatives. I do feel that there may be some… Read more ·  1

communication issues within Yomojo’s support team, which is what led to this whole confusing situation in the first place.

Because of that, my activation experience this time was extremely frustrating and helpless. I won’t go into all the details now as the issue has finally been resolved. I had even told myself that if I kept getting repeated, unhelpful replies or no response at all, I would definitely leave a negative review. Thankfully, I made that phone call in time and didn’t have to let things end on a bad note.

I am truly, truly grateful to Haydee — all the positive score is for her alone. She is without a doubt the best customer service representative in the world. Yomojo is very lucky to have her!

Porting my number to Yomojo. I could not activate my eSim myself so opened a live chat asking for help. Portia came on and solved the problem very efficiently. Happy new customer! Show reply

While logging in to top up my account I was asked for a verification number which would be sent via email.Thenumber didn't arrive for a long time, well after the 30 mins expiry. This happened several times over 3 days so I was unable to proceed. I rang for help and spoke to Portia, who was able to take my payment by phone in a couple of minutes… Read more ·  1

and promises to do this for me any time in the future if I need help. Your service is invaluable to me, but there must be a simpler way to top up my $10, particularly when I have lost my accumulated credit more than once by paying late due to this difficulty.

I have been a customer for the last 5 years and the service is really good. We are four in the family and we receive a 10% discount for the whole group. In my last phone activation, Rose provided a fantastic service. Very happy customer here!. Show details ·  1

I'm currently looking at new provider options after a bad experience with my current provider. Yomojo was one that I was seriously considering based on the review here but after looking at their website, and trying to use their "customer support" chat, there's no way I'm going with these guys. An automated message and selection option that just… Read more

seems to be stuck on a loop when I select option 4 for "other".

I was trying to ask about banked data which the chatbot told me was not something they currently offer (Apr-2026), but I subsequently saw that it is something they have with their postpaid plans (according to their plan information). So who knows what it is....one thing I do know is that I'm not going to go with a company that has such poor customer support.

Haydee was an amazing Customer service person who helped in resolving, however i am dissatisfied with Yomojo company as i had terrible experience in receiving the sims and then also being charged for sims i did not receive.

Ella was helpful, but the previous agent called back and hung up before I could answer the phone. I had to call again to get help. First Sim card took 3 weeks to arrive. Very sad :O( Show details

I switched from Moose to Yomojo, but had an issue with porting my number. I called the Customer Support. A lady called Portia helped to resolve my issue. She quickly identified the problem and was able to resolve it on the spot. Show reply

I just wanted to say thank you to Mic for the excellent support. He was easy to talk to, took the time to understand my concern, and never made me feel rushed. He explained everything clearly and stayed with me until the issue was resolved. Really appreciate the help—thanks again, Mic! Show reply

Huge thanks to Mic for the great support. He was patient, easy to talk to, and made sure everything was sorted before we finished. Really appreciate the help! -Don Show reply

It's rare to come across someone who genuinely cares about helping customers and Ella definitely went the extra mile. The service was efficient, and all my questions were answered without feeling rushed. Show reply

I moved from Moose Mobile to Yomojo on the weekend. I was fond of Moose in its day but live near an Optus tower and wanted to stay with a company using this network. I had a few problems with my e-sim Credit to the two staff members who sent followup emails, and sincere thanks to Lei for staying with me until we had solved my problem. A promising beginning. Show details ·  1

Just transferred to Yomojo after three months of renewal hassles with my old service provider. Phoned Yomojo and my call was answered within a couple of minutes, already much better experience than I expected. Michael was so helpful, understood the issue I was having, completed the final step to set up, and resolved within 20min. No hard upsell either. Great customer service Show reply

I just started a family plan with yoMojo. It was a little hard to set up at first because of troubles with my previous provider but yomojo’s customer service was fantastic. They were super helpful and you are not left for hours in a queue. Michael was particularly helpful in the end with 2 numbers that were difficult to transfer but shout out to all of the staff. Show reply

I have been with Yomojo for several years on a family plan. The service is outstanding, you are never waiting for long to speak to someone. Today’s call with Michael was no exception. Show details ·  1

This experience has been very positive from the very beginning. The mobile plan offers good value, and when I had a question, Ella was approachable, patient, and genuinely helpful. Show reply

Very satisfied with the customer support. Ella was patient, knowledgeable, and made sure all my questions were answered before ending the chat. Great experience overall. Show reply

Mic made the whole experience so much easier. He was friendly, patient, and really took the time to make sure my issue was resolved instead of just rushing through it. You can tell he genuinely cares about helping customers. Thanks again, Mic—I really appreciate the excellent support! Cheers! -Carlyn Show reply

Porting to Yomojo was so easy. Alex went above and beyond and made moving a piece of cake. Started as an online chat, then she rang me to finalise the changes. Thanks for the amazing customer service. Show reply