Yomojo Mobile

I had a great experience with Yomojo customer service. I called to activate my SIM card, and the representative was very helpful and patient. She listened carefully to my problem, understood my concern, and resolved it quickly. I really appreciate her excellent service, friendly attitude, and professional support. Highly recommended! Show reply

I was able to quickly add a new service international roaming ,to my mobile by contacting customer support. The support member Lei was very helpful and quickly arranged everything Show reply

Haydee was very helpful activating my new sim, the previous supplier had given two different account numbers and I wasn't sure which one to use. Haydee was patient and managed to activate my sim and they ensured that all was working properly before signing off. Show reply

Superb helpdesk support from Alex. Setup international roaming for our holiday. Show reply

While logging in to top up my account I was asked for a verification number which would be sent via email.Thenumber didn't arrive for a long time, well after the 30 mins expiry. This happened several times over 3 days so I was unable to proceed. I… Read more ·  1

rang for help and spoke to Portia, who was able to take my payment by phone in a couple of minutes and promises to do this for me any time in the future if I need help. Your service is invaluable to me, but there must be a simpler way to top up my $10, particularly when I have lost my accumulated credit more than once by paying late due to this difficulty.

The modern world seems to supply a mobile phone user with a near infinite deluge of system updates and absurdly irrelevant apps for things only bonkers people would ever want to associate with. In amongst the recent madness my phone lost the ability… Read more ·  2

to make phone calls. Dial a number and nothing until the "call" disconnects. On the odd occasion a fleeting message that the system could not connect the call. I have a dual sim phone. No problem with the other (Telstra) backbone sim. Eventually, I realized I should contact my other supplier (Yomojo). I did so and connected with Michael. He was quick to remind me of that oldest of solutions for recalcitrant electronic devices . . . Switch it off, extract the sim and give it a bit of a wipe with a clean microfibre cloth, while he reset my phone from his end . . . Apart from the time it took me to find something small enough to eject the card, as soon as I restarted my phone, he was there to say that my phone had successfully been reset and sure enough it was . . . One extremely happy customer and a lot of catch-up calls and here I am to report that Michael was extremely polite, proficient and professional. It's why I have stayed with Yomojo since Kogan became Yatango and then morphed into Yomojo . . . In over 13 years this is the first problem I have had with this provider and as the malfunction was widespread amongst cell phones, it was likely caused by a radiation burst from the sun . . . Nevertheless, Michael's expertise was above and beyond and he gets my highest recommendation for his rapid profesionalism. Well done Michael . . .

I recently activated a Yomojo SIM card and had a great experience, especially with their customer service. Because I couldn’t reply to text messages using my old phone number, the customer service representative, Rose, needed to call me. Before every step she took, she asked for my permission, which I found very respectful and professional. She… Read more ·  1

clearly explained what she was going to do and gave me a specific time for the call, then called exactly when she said she would. Rose stayed on the line with me until the porting process was fully completed, making sure everything worked properly. Yomojo also uses a WhatsApp Business account, and they communicated with me at each stage of the process, which was very convenient. In addition, Rose guided me through using the Yomojo app and dashboard, helping me understand how to manage my prepaid service easily. Overall, Yomojo’s prepaid service has given me a very good impression, and I’m impressed by the professionalism and support I received from Rose and the team.

After years of frustration with Telstra, I’m absolutely thrilled with Yomojo. The WhatsApp support is seamless and genuinely personable – you can tell you’re speaking with a real person who actually cares. I recently had a complex technical question about setting up a family bundle and transferring my entire family across. The support I received… Read more ·  1

from Haydee was exceptional. She was patient, knowledgeable, and went above and beyond – even letting me know I could send an email with “Attention: Haydee” so she could personally action a specific future issue. This is the kind of customer service that deserves recognition.

I used to feel anxious contacting Telstra support because it was always such a painful experience. With Yomojo, it’s the complete opposite. I’m now a very happy customer, and my entire family will be making the switch from Telstra. The best part? We’ll be making significant savings while getting far better service.

Highly recommend Yomojo, and a special thanks to Haydee for her outstanding support!

At first, I was just a typical stranded prepaid user, zero credit, unable to reply to the porting SMS. Then, during the phone call with Michael, I realized that my Telstra number had actually been completely disconnected yesterday. Talk about timing, right? It felt like turning up to a barbecue ready to grill and then discovering the snags are all… Read more ·  1

gone. Enter Michael from Yomojo, and honestly, he’s the human equivalent of finding a cold beer in the fridge on a 40-degree day. From the moment I called, he was patient, professional, and genuinely understanding of my predicament. He guided me through the options, reassured me that we could set up a new number without losing the first-month promo, and explained the next billing cycle clearly, all while keeping a friendly and approachable tone that made the whole process feel, dare I say it, enjoyable. What really impressed me was that Michael handled everything without making me feel rushed or like I was the problem. He even seemed to anticipate the “but what if…” questions before I could ask them. By the end of the call, I had a brand new number, all set up, and I could finally breathe easy knowing my service was sorted, all thanks to his professionalism and patience. If you’re ever in a tight spot with Yomojo, do yourself a favor and ask for Michael. Not only is he excellent at what he does, but he actually makes the process a pleasant experience. And in the world of customer service, that’s rarer than a sunny day in Melbourne in winter. Thanks again, Michael, I genuinely appreciate your help through the whole process. You earned this glowing review, mate!

Lei was fantastic! There was no wait to speak with her, and she quickly answered all my questions and fixed up my order. The phone call only lasted 9 minutes, and everything was completely resolved. Great service! Show details ·  1

Smooth service. Quick response, didnt have to stay long in queue. Rose, who helped me with my query, was very understanding. Resolved my query, heard me patiently. Show reply

Haydee was very helpful, patient, and professional. She understood my issue quickly and helped me resolve it without any unnecessary delays. Great customer service, thank you Haydee! Show reply

I'm currently looking at new provider options after a bad experience with my current provider. Yomojo was one that I was seriously considering based on the review here but after looking at their website, and trying to use their "customer support" chat, there's no way I'm going with these guys. An automated message and selection option that just… Read more

seems to be stuck on a loop when I select option 4 for "other".

I was trying to ask about banked data which the chatbot told me was not something they currently offer (Apr-2026), but I subsequently saw that it is something they have with their postpaid plans (according to their plan information). So who knows what it is....one thing I do know is that I'm not going to go with a company that has such poor customer support.

Haydee was an amazing Customer service person who helped in resolving, however i am dissatisfied with Yomojo company as i had terrible experience in receiving the sims and then also being charged for sims i did not receive.

Ella was helpful, but the previous agent called back and hung up before I could answer the phone. I had to call again to get help. First Sim card took 3 weeks to arrive. Very sad :O( Show details

Had a fantastic experience with Yomojo customer support! Haydee helped me quickly resolve my number porting issue over live chat and phone when my previous plan expired. Very patient, professional, and efficient service. Thank you, Haydee! Show details ·  1

Had issues porting due to the former provider not recognising the port-out SMS verification. Live chat with Lei and sorted out; she stayed on until I successfully got my service activated. Show details ·  1

Rose was very calm and patient and helped me through the process. It was the most pleasant phone call I’ve had with a telecommunications company. Thank you for all your assistance. Show details ·  1

I had such a wonderful experience with Rose! She was incredibly helpful, patient, and professional throughout the whole process. She helped me activate my eSIM and made everything so simple and stress-free. She explained everything clearly and made sure I was comfortable with each step. Rose is truly a great employee and a real asset to the team.… Read more ·  1

Her friendly attitude, knowledge, and willingness to help really stood out. Customer service like this is rare, and I genuinely appreciate the effort she put into helping me.

Thank you so much, Rose, for making the whole experience easy and pleasant! You deserve all the recognition for your amazing customer service.

Quick pickup, and Portia was excellent with my porting request, even assisting with rectifying a mistake I made with activation. Overall, excellent customer service from Yomojo, and much better than dealing with the big telcos. Show reply

Contacted Yomojo find why I couldn't make calls, was getting a don't have enough credit to make a call message. Spoke with MIGUEL who determined it to be a billing issue. All sorted out in minutes. Fantastic Service from Miguel. Thank you. Show reply

Signing up and getting connected was easy, worth the value, and the whole process was straightforward from start to finish. Customer support was really efficient as well. Portia was patient and helped me out through the entire process, which made a big difference. Happy with the service so far. Show details ·  1

The lady from the call centre Rose was very helpful and was able to think out of the box. I had issues porting my mobile number from my existing provider to yomojo and Rose tried many ways to assist. She even stayed on the call with me while waiting for the port to start initiating to ensure i didnt have to call back for the third time Show reply

Rose assisted me very promptly to get my account paid today. Rose also followed up with email verification and extra Yomojo offers such as family bundles. Good experience! I’m a pensioner so don’t have the need for family bundles but very much appreciate a low cost mobile service! Show reply

Lei was super helpful after my sim card was lost in mail, I knew this because email correspondence prompted it had been delivered (to the wrong house im assuming) they quickly organised a replacement SIM card and updated my activation date. Helpful and kind interaction thank you Show details ·  1

Needed urgent help with fried Sim. Rose was excellent with going through everything that she could help me with. Outstanding customer service. Would definitely recommend to other people. Show reply