Moose Mobile

One of many Customers being forced to migrate their sim only plan from moose optus to vodafone. I received a number of reminders to migrate my sim.. despite receiving no replacement! Jumped online and read the reviews.. what a dogs breakfast!!! Couldnt move fast enough to port out of this mess. Moved to felix who set me up smoothly within 2 days..… Read more

no loss of data and internet and no sitting on the phone for endless hours or emailing into the moise no response ether... I avoided all pain and am now on a unlimited plan for lower cost! Thanks Moose

The AI summary is correct. They are cheap and you get what you pay for. Ok service when the network is humming but next to zero billing support when things go awry. I made the mistake of using this as a cheap back-up business service and when I needed it, it failed and I couldn't resolve my issues on-line. After waiting 30+ minutes yesterday I… Read more

gave up. Today I was on hold while doing other things. 40 minutes later my call got picked up. I cancelled my service as soon as the call was picked up. The call center and customer service may as well be in the Philippines or on another planet, like Optus, for all the good is does re: response times and the Australian location. Don't sign up in the hope that their shift to Vodaphone will be any better. Moose unfortunately is now an also ran like the other cheap telco providers.

WARNING, WARNING, WARNING — stay well away from Moose Mobile. In my experience, this has been the worst customer service I have ever dealt with — and honestly, calling it “customer service” is generous, because it has felt completely non-existent. I have had no usable service, no proper account access, SIM cards that don’t work, and absolutely… Read more

no meaningful help getting any of it resolved. Phone calls go unanswered, or you are left sitting on hold for what feels like forever, with no resolution.

It reached the point where I had to block payments from being taken from my account because I was being charged while I still had no working service and no satisfactory way to resolve the issue.

The entire experience has been incredibly frustrating and, from my point of view, completely unacceptable.

Do yourself a favour and stay well clear. I would not recommend Moose Mobile to anyone.

Unfortunately, you have to give at least one star, and there is no option for minus stars. In my experience, they do not even deserve the one star I have been forced to give.

They are the worse, terrible customer support and stealing the customer's money from their bedit cards cleverly and never respond to emails, live chat or call. They keep their service line busy for extremely no reason. Worse service ever than a 3rd world system. Beware of this fraud company and save your time and money.

What has happened to Moose Mobile. During the changeover to Vodafone it was almost traumatic. I added my new sim and could not even make a phone call. I had to go to 2 other homes so that I could call in. I must have been on their phones for about 4… Read more

hours. I then had to wait another 1 hour for a reply on a laptop ( not mine) they only answered once I made it clear I had an elderly person staying with me. ATROCIOUS. Basically took me 7 hours all up. I still can’t get into the app it now does not recognise me email so I can’t get a new psssword. Called today another hour wasted.

This not one happy chappy at all. I was with Moose for entirety of Optus. Excellent. no issues or very minimal. Over 30 plus years I have only been with Telstra or Optus. As companies came out with reduced payment still using Optus and Telstra… Read more

infrastructure and some good promotions, I would give it a try. I could always go back. I heard quite a few horror stories with phone connections, payment issues, map coverage over the years.with Vodaphone Then Moose mentioned they were migrating to Vodaphone. OHHH NOO. I cringed, umm and ahhed, would i migrate. I joined on 24 July 2026, From day 1 trying to get ph calls answered, x 18 attempts. Average time was between 2hrs 2 mins and waiting on 1 call for 2hrs 52 mins, they said hello and they hung up. It was wrong data rollover promises not kept, emails ignored or sent days later, but no helpful information. Someone will contact you. still waiting Then the sim card stopped working, so no phone calls email,texts. Stranded. No landline or NBN. I tried to make ph calls and emails at free wi fi at the supermarket. Thats a cringe in itself. Still no response. As soon as i terminated Moose, a new email, within minutes ""sorry to see you go.""and welcome to come back. no way. Off their sim card folder it says Great new network, NO WAY. Improved customer portal. No way Award winning customer support. NO WAY..Moose has gone downhill fast. 3weeks was 3 weeks too long. On 15th August i changed back to Optus. So easy,reliable to transition. and i can phone email and text with no drop outs. it actually now costs me slightly less than Moose. Bonus. I rang optus today, because i forgot some information,. i waited 2 mins 49 secs including tapping keypad for the difrent, account sections, etc. now that is service.

Original review: If I could give a 0 star, I would. Unfortunately the platform only allows 1 star at least. But still their customer service doesn’t deserve any star. They never responded online, and only pretended they were trying to “get back “ to you, without any intention to fix issues. After putting this review, I received a call from Moose… Read more

Mobile (Agent's name: Noah Jones, he's happy to have his name published). He called me and the issue was resolved. I'm happy to give a 4 stars now.

After my review was written, representative of Moose contacted me and was able to resolve the issue quickly and as per my satisfaction. My only comment is, please do not disregard your customers regardless of your current situation. Waiting on hold and never get answered on chat or phone is pretty upsetting when one needs help. Noone has time to… Read more

sit and wait all day to hear from someone or to call multiple times just to experience more of the same. Email queries should be answered ina timely manner to avoid people trying to get answers by calling or Chat. Previously my experience has been good thats why I have chosen to sign up and stay, but you have to be consistent and responsive. Wish you quick transfer and more customers from here on.

I have now been on hold on the phone for hours, while the online chat has also been going for over two hours. The chat repeatedly tells me that an agent will be with me in “minutes”, only for that estimated wait time to increase again every minute — before occasionally dropping back down. This is completely unacceptable.

To make matters worse, I sent an email on 03.09.2026 and, as of today, 08.09.2026, I have still received no response. And this is certainly not the first time I have experienced this level of service from your company.

At this point, I genuinely have to question whether customer service even exists within this company.

This has been one of the worst examples I have encountered of what not to do when providing customer service. It appears that the company has taken on more than it can effectively manage and is now simply chasing its tail, leaving customers to deal with the consequences of its inability to provide even basic, timely support.

I am absolutely appalled by the level of service being provided. Customers should not have to spend hours on hold, hours waiting in online chat, and days waiting for an email response simply to get assistance.

I am extremely frustrated, disappointed, and frankly fed up with the way this company operates. The ongoing delays, lack of communication, and apparent inability to provide proper customer support are completely unacceptable.

Something needs to change. Customers deserve better than this.

I found the assistance via their website help chat to be convenient and direct. They helped resolve my esim activation issues there and then. Very grateful to Noah Jones for helping me. Regards, Michael Show details

I and many others I have see online and on reddit are being held hostage by Moose mobile. In my situation, I am trying to port from Moose mobile to another provider. However, the provider has told me that Moose mobile is rejecting the request because of a mismatch with my date of birth. I have checked my moose dashboard, and my DOB there is… Read more

correct, but Moose mobile still rejects the port request.

I have been calling for days now and been waiting on hold for a minimum of 2 hours each day without reaching any support agent. I have just sent 2 emails, but I'm already disappointed, because I have seen complaints from other users who have said they only respond to emails after a week.

This has been a really terrible experience and isn't a support issue. This is a provider that has effectively locked customers in by making themselves unreachable. My new provider has told me directly they cannot proceed until Moose Mobile updates my billing data.

I will have no choice but to lodge a complaint with the Telecommunications ombudsman, but that also means waiting a week to get any resolution.

I am really sorry for any unsuspecting new customer who joins Moose. Just pray you never have to call support for even the slightest issue. You will be trying to reach them for DAYS!

Abysmal customer service. Have spent three long phone calls over two days trying to help a friend with disabilities swap over to Moose on my recommendation. Wait times to speak to a person are 40 minutes & counting. Moose need to change the “Your call is importance to us…” message. It’s infuriating and clearly untrue. I’m really embarrassed to have endorsed this company.

Update 16 September I have been trying to get a response from Moose for days. Emails go unanswered. I cannot access my call records or previous invoicing. THIS IS URGENT THIS PHONE IS USED BY MY SON AND I NEED TO ACCESS THE ACCOUNT. MOOSE ARE YOU THERE.......????? Previous post here. I have been with them for about 12 months with a separate… Read more

phone for my son to use. No problems, transition to Vodaphone went ok except very difficult and unclear process. Would never have an account with Vodaphone! but no choice. Now look at account and there is no call history or previous invoicing information shown. Sent an email to them last Sunday. Acknowledgement received. No reply so phoned and spent 45 minutes on hold. Gave up and go onto Chat. What a joke. Got around the moronic AI questions and "someone will get back in 9-10 minutes". They then email me the Chat....so are they going to respond to the Chat or are we now going to correspond by email ?? Now chat says that they will be with me in 20 Minutes!!!

Now I have to find another provider. I have all my other phones with Telstra and I thought they were bad. GEEZ

Was ok until now, but then had a billing issue and coudln't get hold of them in any way. Tried calling twice and had to wait hours, tried the chat (no answer ever) and also sent an email. But nothing. Not sure what else to try

Joined before they changed to the Vodafone network, barely had an issue then, lately it's been a massive headache. Always paid bills on time and now my month bill is always 4x the amount that's actually due and it's such a nightmare to contact them every single bill BC they constantly keep messing things up. They don't respond to emails and… Read more

currently on call to them, still waiting on someone to answer after already waiting 2 and half hours.

Edit: 3 hours in the call disconnects and forced to start all over again.

I will be leaving moose BC the whole service is utter ridiculous now and not worth the dramas.