SpinTel Mobile

Myriam was extremely helpful she was very patient and guided me through the steps to connect my NBN box and modem and stayed on the line until I was satisfied everything was working. She is an excellent customer relations asset for SpinTel Show details

Recently moose mobile changed over to tpg network on the pretext of cheaper bills. They lied. Hence my move to Spintel. I was having activation issues but Anne helped me resolve this efficiently, professionally and diligently. Anne truly delivered a great first impression of Spintel for me. Thank you Anne. Show details

Anne was able to bring a tree-dwelling, hairy knuckle dragging, Neanderthal like me into the 21st century in only half an hour !! She was patient and understanding and most importantly she got me online !!! Anne is a God send and I hope the good people at Spintel know how lucky they are to have an Angel like Anne working for them !! Thank you Anne, and thank you Spintel !! Laurie Willmott

I spoke to Mary about my account as I am struggling she was a great help and is a so wonderful Mary is a great asset to Spintel Jordan also was a great help Thank you both Show details ·  1

Gretchen was very good as she understood the problem and got the landline to work. Very happy with customer service.

Phone call with Gretchen – Good afternoon I would like to thank a lovely lady called Gretchen who helped me sort out my problem I was having, I'm very happy with my chat I had over the phone Gretchen was very polite and easy to talk to. Definitely would recommend Spintel Show details

I changed my plan from TPG to Spintel and Dar assisted me to fix this plan she is very very helpful polite and call me by herself to ask that my internet is working or not another day as well. I really enjoy and loved her service. Show reply

Anne was professional, patient, helpful, clear & kind in her assistance today. I highly recommend her assistance especially for elderly people. Kind Regards, John O'Callaghan The Doors Of The Ocean Show reply

Spintel delivers the the ultimate in Customer service and never cease to amaze me. Today I had the pleasure of dealing with Anne who politely and professionally solved my problem with with the greatest of ease. Anne and fellow collegues are a credit to the company and should be valued for their work. Show reply

It’s the best and the worst. Spintel’s website, messaging and email could be drastically improved. But after 3 days without a mobile service I finally got to speak to a person. And that person was Charm who was excellent and finally got me reconnected. 5 stars to Charm.

I recently switched from another provider to save on costs. mistake. First bill received a txt during second period to say i had hit 50% usage and would be charged signifcuant costs if i exeed. This is the only provider ive ever been with that charges exess usage. Its usually otherwise capped. stopped or speed capped. This wasnt clearly… Read more

available on the site when signing up or the critical info statement. I logged in and also cannot find the account statement critical info on my account which they have referred me to. Looks like its time to port to another providor.

Tried calling, was on hold for 34 mins then call was dropped/hung up on.

Have sent messages via whatsapp per the online chat advise and no reply after 24 hrs.

The online chat is good - 5 star. The real person (JHUN) who eventually answers is good - 5 star. The real issue is the amount of time it took to get the "simple issue" resolved. - 2 star. Hence a 3 star experience. Sorted in the end, but took some time.

After ONE MONTH of INACTION by Spintel I had to call in to follow up on my account. I submitted all my docs to Spintel after they initially requested for more docs. 0 action from them afterwards. I had to rely on roaming. Is the company gonna pay… Read more

for my roaming? If I could give NEGATIVE STARS for that experience, I would. Absolutely 0/5 for initial customer experience.

When Cherry stepped in to help, it was considered normal priority and was solved within 24 hours. why wasn’t this solved initially within 30 days by the company? Somebody dropped the ball?

Anyhow, today’s 5 stars is about Cherry. Her bubbly and cheerful personality shined through the call. She very quickly helped me solve my problem. I was assured by Cherry, that my problem will be sorted within 24hours, she guided me on setting up my phone and followed up with a call after my mobile service was activated. I was glad that she was on the other end of the call! WELL DONE CHERRY! Keep up that right attitude, and wonderful work!

I had a question relating to my mobile service and international roaming which I submitted through the chat service on Spintel's website. The automated response service was almost instant and gave me the answer I was hoping for but also suggested I may want to seek clarification and offered to connect me to a live agent. I said yes please, and… Read more

after confirming my account number, phone, and supplying a 2FA code sent to my phone, I was very quickly connected with "Donna" who was able to confirm the functionality. Basically, as long as I activate international roaming before departure, I will be able to receive SMS sent to my Spintel phone number while in a Zone 1 country, at zero cost beyond my regular monthly pay. The $15 day pass roaming charge is only activated if I make or receive a phone call, send an SMS, or use data roaming. Thank you Spintel and Donna!

For years, partner and I have both used Spintel for our mobiles and our unlimited mobile wifi service. Our experience has always been very positive and I would recommend Spintel to anyone.