ALDI Holidays

Just got back from a 10 days trip to China. Very happy! Managed to see a lot. Our group had 33 people. The 3 tour guides were absolutely brilliant. The accommodated all sorts of requests by the various people in the group and quickly resolved the various issues people had. They were able to retrieve bank cards that were swallowed by the ATM In the… Read more ·  1

hotel, they shipped bags that people forgot in one hotel to the hotel in the next city etc.

The hotels were very good, although not in the city centre.

The tour was very fast paced, but we got to see a lot. We were never going to be able to see all this in such a short period of time if we were on our own.

The transportation was very well organised. The busses were new, clean and the drivers were extremely professional.

People in the group were on their 3rd, 4th or 5th Aldi tour and said they were all this well organised.

Highly recommend!

Sariah rang me and explained the holiday and I requested her to confirm the details by email which she did promptly and I then replied with my details and then paid a deposit on the holiday. She was courteous and prompt and can highly recommend. Show details ·  1

We have recently been working with Kyle Wright from "My Cruises" to book our cruise. Kyle has been so efficient and helpful. We are so excited. Kyle provided exceptional customer service and swift replies to our questions (even after he made the sale). Thanks Kyle! Show details ·  1

We can’t praise Hannah enough for her handling of our booking today. She understood our particular request and made it possible without fuss. Hannah has a lovely patient manner, listens and problem solves. We will feel very comfortable approaching her if we need to. Many thanks, Julie & John Show details ·  1

Katie-Lee Thomson was my travel agent and answered all questions I had in a swift timely response! She made sure I felt comfortable before making my payment for my holiday. This was my first time booking through Aldi holidays and I highly recommend. Customer service is great and prices are unbeatable :) Show details ·  1

Very disappointed with the whole booking process for our upcoming European Christmas market tour. To many different agencies are involved and totally unhelpful and very rude and unfriendly trying to book our flights. We were prepared to pay the mentioned variation fee as per booking agreement but getting charged double the amount for flights who… Read more

are on sale all over the internet is not an excuse but a total rip off while they get wholesale prices but don't pass them on. The package flights have extremely long stop overs and they are not helpful at all to find better ones and instead tell us to book our own and offer a meagre refund. I wonder what the rest of the tour is going to be like, backpackers hostels!! This will definitely our first and last Aldi package tour.

Will NEVER book anything with this company again. Final documentation was wrong & no hotels were booked on our behalf. We booked a Sri Lankan holiday with Katie-Lee. The final documentation came through incorrect and, after asking a few times was never corrected. It also did NOT have any contact details of the Sri Lankan agent/tour company. … Read more

After emailing a few times and ringing finally got detail and contacted Esna Holidays in Sri Lanka who were excellent and quickly emailed the name and phone number of our private tour guide.

Still cannot believe KatieLee did NOT even book any hotels for us which we only found out on arrival at our first hotel. On checking in we ended up having to wait for hours before agreeing to pay the hotel again if this big mistake could not be sorted out before we checked out.

Trying to contact Aldi support and KatieLee was stressful and time-consuming and to date we have never received a reply or apology from them. Esna holidays told us they do NOT deal with the hotel bookings but were wonderful as they saw how stressed and upsetting this was and spoiling our holiday and, even though it was not their job they ended up sorting it out for us.

I just got a quote for a holiday to Freestyle Resort Port Douglas. Advertised as from $1299. (That's from $ 2598 for two people) I added one extra night for two people and was quoted $4430! Is that honest advertising??? Show details

I had an excellent experience booking my holiday through ALDI Holidays, thanks to my consultant, Kylie Thessman. Kylie was highly professional from start to finish and an absolute pleasure to deal with. She was incredibly patient, responded to all of my questions quickly, and always went above and beyond to help organise every part of the trip.… Read more ·  1

Nothing ever felt like too much trouble, and her attention to detail made the whole booking process smooth and stress-free.

I highly recommend ALDI Holidays, and especially Kylie, to anyone looking for outstanding customer service and a hassle-free holiday booking experience. Thank you for making the experience so easy!

Rebecca Kalligas and Tyler Boynton both provided professional, friendly, and efficient service. Cruise holiday was booked less than 24 hours after reading in the Aldi magazine. All our details and cruise/airline memberships were entered, and they worked to get us the room we wanted on the ship. A great experience with Aldi holidays and the cost… Read more ·  1

provided excellent value. The reasonable deposit made the decision easy due to the more than 12 months before the holiday is taken.

Katie-Lee made our experience of booking our next holiday so easy and seamless. Every communication was speedy, kind, helpful and made booking simple and stress free. Incredibly well organised and the best prices we could find. I would highly recommend booking your next holiday through Aldi holidays. You won’t regret it. Show details ·  1

Katie made the booking process completely effortless. She was polite, efficient, and wonderfully helpful from start to finish. We’re thrilled and can't wait to head off on our trip. Show details ·  1

Katie Lee was exceptional in her customer service and attending to our travel needs. Her replies were prompt and the purchasing of our holiday went smoothly. Fingers crossed the Hotel and whole experience will deliver the same great service. Show details ·  1

Laetisha Baldan was a pleasure to talk to and gave us all the information to help us with the decision. She is excellent at her job. We had spoken with other tour companies, but when we spoke to Laetisha it all fell into place smoothly and we booked our Japan/Korea cruise. I have recommended her to friends. Show details ·  1

Absolutely brilliant ! Best holiday ever, so easy to book, so helpful with queries. Ben. Accommodation, tour guide, Zhang was fabulous... Vietnam.. would highly highly recommend Aldi, some people on the same tour had paid $600 more for exactly the same trip with Flight Centre. Show details ·  1

Ben was very helpful, easy to understand and clearly set out the process for booking a holiday when I've never done a package holiday before. He was reassuring and have me confidence that this will be a good experience. Show details ·  1

Big thanks to Fernando C. for a smooth and efficient booking process. Fernando's very friendly and helpful. We are excited and cannot wait for our trip next year! Show details ·  1

Customer service over the phone was incredible!! Pani was absolutely brilliant in his manner and for doing everything possible to make our dream come true. Really appreciate his work ethic! Booking a Japan cruise was made so much easier with Pani and what a credit he is to your team! Show details ·  1

Just returned from a 10 Day Chinese Trip to Beijing, Wuxi, Su Zhou, Hangzhou and Shanghai, my Wife and I were very impressed with the professional and friendly Service from the Tour Guides, Jing in Beijing and Angela for the Shanghai part of the trip from Wuxi, both Guides spoke perfect English and provided a great informative commentary about… Read more ·  1

history and local Information. Hotels were good with clean comfortable Facilities, and a healthy Breakfast which lots of choices was available each morning. Local transport by Buses which were comfortable and fairly new plus a 5-hour trip by high-speed Rail was a highlight. The Flight arrangements made by the local Queensland based Agency were very good, time wise and Airline wise with Cathay Pacific via Hong Kong. It was a very satisfying and happy Vacation I certainly recommend.

As a first time user of Aldi Travel, but an experienced traveler. I found Victoria to be pleasant and professional in our dealings of securing our holiday to Asia next year. Regards Claire and Antony. Show details ·  1

Outstanding communication from Claire we are very impressed and happy with her attention to detail and we feel valued as customers Thank you Patricia and Brian Dadds Show details ·  1

Victoria Dahlgren was bubbly, friendly and very professional in the way she interacted with me regarding me booking the "Spectacular Singapore, Shanghai's and Japan's Cherry Blossom" holiday. Victoria explained the process and was able to answer all of my questions in great detail. I am so happy to have Victoria as my holiday consultant. Victoria was as happy and excited as me I think. Thank you Victoria. Show details ·  1

After seeing an ad in the Aldi Catalogue I rang and made enquiries and spoke to Angela, she could not have been more helpful and answered all my many questions and queries. When booking the cruise, she also took the time to go through the cabin options and help pick a hopefully ideal cabin to suit us. Show details ·  1

I spoke to Mel today, who's customer service was outstanding. She responded to all my questions in a concise professional manner, was very pleasant, and provided me with reassurance when my questions were resolved. Thanks very much Mel Show details ·  1

Thank you, Electra, for following up my request for information regarding airport/motel transfers. The link to Rome2Rio https://www.rome2rio.com/ was very helpful. Show details