ALDI Mobile
Verified2,310 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
AI reviews summary
Overall sentiment for ALDI Mobile is overwhelmingly negative, characterized by severe frustration regarding customer support and technical reliability. While long-term users previously valued the service for its affordability and Telstra-backed coverage, recent feedback indicates a sharp decline in network performance, data speed, and administrative competence. Recurring themes include failed SIM deliveries, "hostage" phone numbers during porting, and unexplained data depletion.
Pros
Cons
Verdict
ALDI Mobile is currently difficult to recommend due to a high frequency of critical service failures and a support structure that appears unable to rectify them. While the price point is attractive, the risk of losing access to one's phone number or being left without service during a botched porting process is a significant deterrent.
My friends report great coverage but vi wouldn’t know, housebound with an injury I order a sim online the said I would wait up to 10 to receive it, three weeks later no sim no communication I rang them they said they would send a replacement another wait no apology no reply for them to express post it to me as I’m still bound. Four weeks after I… Read more
ordered the first one it turned up but they had canceled it so it was useless. I’ve ordered sims with Boost and Optus and got them within a week I’m very disappointed with the service or should I say lack of service
I bought an Aldi SIM. I couldn't login since I bought it..so it's dead. Aldi on line help personnel are not capable of fixing the problem. The managed to give me a new number and new account number.. HOWEVER signing in with my email is still tied to the old phone number and account number so I cannot sign in to top up .. I'm sick of ringing them with no success
Aldi Disconnected and blocked my phone for making too many phone calls to Australian numbers. We live in Australia. We ONLY call Australian numbers. Imagine having both blocking both outgoing AND incoming calls because you're using your phone as intended. Customer service is based on scripts. Took several calls to try and rectify issue. They… Read more
tried to blame my perfectly working phone for not registering their SIM when their end hadn't rectified the issue. No reimbursement. The only apology for stuffing up on their end was 'sorry for the inconvenience'. It was way more then an inconvenience.
Reviews with attachments
The most worst reception ever I have ever had I can't make calls or msgs singals are gone as I write this I needed to make urgent call and I am stuck for a year now :(
Good luck trying to get a refund over a double charge. I called them and they said I would get a refund and it has been weeks. When I tried to call again to get an update they said there isn't much they can do about it. Absolutely disgusting.
Aldi mobile is cheap and it uses the Telstra network in Australia so service is not quite as good as being a Telstra customer, but not bad either. Weirdly it requires two seperate recharges, not sure why. One is a monthly recharge (Mobile Plan), the other is an annual recharge (PAYG). Sometimes I get a text to say I've used almost certain… Read more
percentage of my available data on my Mobile Plan, other times it doesn't send a message. Sometimes it will send a text saying my Mobile Plan has expired, sometimes it won't, I'll just get a text later saying I'm now using my PAYG data at a higher rate. App is user friendly and [normally] easy to use.
However when things go wrong, as they did for me, good luck having a resolution in a reasonable timeframe. My $39 Mobile Plan expired on a Thursday morning, so I recharged via the app. Aldi took the $39 out of my bank but didn't recharge my service. I tried to recharge again and received the warning saying "invalid service" or "pending order already exists", so in the meantime my $35 PAYG got depleted to $0, after which I could not longer use my phone for cellular. Wifi was fine, but I still couldn't make phone calls or send SMS to a non-iphone user.
Over the next five days, I called them 1-2 times per day and was just told "you need to wait". The call centres are overseas, so some of the staff were disconnected/dismissive and communication was not ideal as some didn't seem to understand the details of my issue. One woman told me on Saturday morning it would be fixed in two hours. Four hours later I called and was told by another woman I had to wait 24 hours. So I waited 24 hours and then called again. That woman eventually told me management and tech team don't work on weekends so I would have to wait until Monday morning. Midday on Monday I called, and the staff member said he would raise a complaint on my behalf. At 4pm on Tuesday I received a phone call apparently from Germany (although she sounded very similar in accent to the call centre staff I had previously spoken to), with the staff member telling me she would recharge my Mobile Plan but I had to pay for it. I reminded her I had already paid for it the previous Thursday. She put me on hold for two minutes, and in that time, recharged my service. So an evidently quick process for her to recharge, why did it take almost 6 days to do?
I know this is a first world problem, but first world problems can become life changing problems when we rely on mobile telecommunications to run businesses, banking, travel, family, medical and so much more. It is 2026, and it shouldn't take almost 6 days for a telco company to fix something that takes two minutes to do. After this month's credit has expired with Aldi, I will be moving companies. My home internet is with Aussie Broadband. Although they use the Optus network for mobile, they have Australian based call centres and I am moving my mobile service to them. Whenever I have called Aussie Broadband, my issues are quickly resolved. Overseas call centres might be cheaper for the company, but they are a major headache for their customers. The customer service is rubbish and going from A to B via Z is not fit for purpose in a society that relies so heavily on mobile telecommunications.
As someone without a broadband connection I relied on Aldi's mobile data for several years. I found the response time frequently slow but not always so lived with it and giving them the benefit of the doubt, joked with friends that it wasn't Aldi's fault but Telstra's for deliberately making the service unreliable as a cheaper reseller of it. … Read more
When it was slow however, I would often receive 'page cannot be loaded' messages. I live in an inner suburb of Melbourne in a densely populated area. Perhaps this is part of the problem but it shouldn't be. I raised several problem records with Aldi over several months - Problems #288901591, #288907595, #291699105, #291740402. The staff checked my phones settings repeatedly (all ok) and ending up suggesting I buy a new SIM card. I did as instructed and also upgraded to a 5G plan but the problem persisted as before. They said Tech support would call me back within a couple of days (not including the weekend) but after a week or so without receiving a call I found an email in my junk mail from someone in support informing me that as I hadn't responded to another email (also in my junk folder) the problem had been closed. Fair enough you say, but I was expecting a call back as their rep had previously said, not an email from an unknown email address. Anyway a friend who works as a network engineer and lives in the apartment below mine was visiting my apartment and we discussed the issue. My speed tests consistently showed around 4 Mbps on downloads from two different test sites. His however were 120 Mbps with Optus. We swapped chairs - same result. We swapped SIM cards and I immediately had 120 Mbps and he 4 Mbps. I then chatted with my next door neighbours who also reported ongoing frustrations with the Telstra network. Then a Neighbour two doors up - same problem then finally a few days later I was discussing the problem with Bob another neighbour on the Telstra network who lives near the end of our street only 20 metres away from an easy to spot mobile tower. He was also experiencing slow response times on an ongoing basis and had done so for many months if not longer so we did speed tests on his phone and same result - sub 10 on the down load (lower on uploads as for the rest of us and as is normal) Frustrated, I questioned how could this be with a phone tower literally standing over us and he said 'yeah but that's an Optus tower' . I didn't know if his understanding was correct but I resolved on the spot to get an Optus SIM. A day later with an Optus SIM in my phone, I was immediately getting120 Mbps and now many months later, I'm still consistently getting similar good response times so can only conclude there is either a problem with the Telstra coverage in my area, the service they give to Aldi, or Aldi's service itself.
I have been with Aldi Mobile for lots of years now. I refuse to use any of the other telcos such as( Telstra, Vodaphone, Optus ) based on terrible experiences of the past!!! I cannot fault them most of the time! The network seems to always work great for me! the pricing is one of the best! But every now and then they show that they have no… Read more
back bone what so ever, and customer service is a thing that hardly seems to be considered as a tool to keep loyal clients as my self!
My credit cards were hacked, that has thrown out my automatic deduction for phone account, obviously! A rang Aldi as soon as I recieved a text from them saying your payment has failed! I explained the situation and if there was another way of paying my account other than a voucher, ( i am stuck at work ). There is probably some kind of way to get a voucher without a credit card online but I dont have the time to figure that out!
Aldi, after me giving the explanation were willing to give me 1 hours grace to go and get a voucher before i lost all my accumulated data on my account!!! ONLY ONE FRIGGING HOUR!! Are you guys for real? A loyal customer for years with no issues, and on the phone trying to sort it out and Aldi gives one hour before you lose your data. WHO ARE YOU I*D*O*T*S???
After bantering for some time with the service agent asking various questions and him going to ask the manager questions how i keep my data and make a payment, he kept coming back saying sorry this is the policy!!! So for someone in the position of having their cards hacked and waiting for the new ones to arrive is...................... Aldis position is for long standing customers in this position, T U F F LUCK!
I continued to ask questions about how I could make the payment and vent my frustration and angst at Aldi's service agent, that this is first time with Aldi Ive been in this position, why dont you guys have a better solution other than 1 hours grace???? Eventually and kind of unexpectedly they said that they could offer till 11pm tonight for me to get the payment made, via another credit card, or voucher. HHOOOOORRRAAAAHHHHH!!!
WTH.....WWHHYYY- does a reasonable response to the situation take Aldi so long to get to???? Why did I have to banter for so long, getting upset with their system before a reasonable solution was found. Wouldnt my years as a trouble free client dictate a better response from ALDI, I would think so, obviously?
There is another several thousand words in making comments about their management system working the way it does! But my blood pressure has had enough for now!!!!!
FMD
F*U*@*K M*E D*E*A*D
Doesn’t deserve 1 star Absolutely pitiful customer service centre. Purchased a $19 sim pack as $5 no longer available. Followed the pathetic instructions on receipt. It automatically topped up an existing child’s plan without giving me an option to choose to add to the new SIM card. Contacted customer service wasted 90 minutes dealing with them.… Read more
Seems they just put you on hold and probably take other calls get back to you and provide absolutely NO RESOLUTION or assistance and quote their “policy of not being able to transfer” for goodness sake their system can see I called within 5 minutes of the issue. So pathetic don’t recommend.
Latest follow-ups
getting connected very difficult paid upfront for a mobile SIM only 5G plan received PAYG SIM had to pay again to receive a mobile service called to complain and Aldi Mobile cant fid my original payment The website has all the right pages but is extremely clunky and hangs often Show details
Follow-up · A year in, still with Aldi on the Telstra network. Plan rolls over each month, nothing to do. I haven’t needed to speak to anyone or do anything since the original problematic set up. May this continue!
Frustrated – I have a plan that recharges automatically and I should be able to call 20 countries USA is one of them, unlimited times. Tried calling US last week and kept on getting a message that I do not have sufficient funds in my account and to recharge. I… Read more
filled out a complaint form and the message was that they would get back to me within 2 business days. No go, still waiting and it is now 5 business days. I rang the customer service and they said that it must be my fault and that I must be calling a wrong number. I tried to tell them that I do know how to dial an overseas number and that if it was wrong the message would be to check the number and dial again. They could not understand that for some reason and made me feel like there’s something wrong with my brain. The customer service is not Australian and I have made arrangements to change to Moose.
Follow-up · It was a one-off phone call and I had no need to call anywhere else. The Aldi rep was very knowledgeable and fixed my problem there and then.
Ever since I connected to Aldi mobile I have all sorts of problems with connection within Australia and recently I have travelled to Europe and discovered that no matter what you do roaming does not work there. I have contacted Aldi mobile in… Read more
Australia and they could not resolve the problem so I had no other option than to buy EU sim. I DO NOT RECOMEND ALDI MOBILE
Follow-up · the original problem was with o/seas connection when travelling, no setting change would help and support was completely useless. Within AUS connection sims to be fine
Find out how ALDI Mobile compares to other Mobile Phone Service Providers
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Positive reviews
An MVNO (Mobile Virtual Network Operator) on the Telstra network that is relatively affordable and has good mobile data allowances with rollover. Overall I think the plans and general metropolitan coverage are good. The Telstra regional coverage map for the Telstra network is a bit misleading for the remote locations. Most of the Eyre highway… Read more
had pretty much no reception (no 4G or 5G), even though I drove past multiple mobile phone towers. This was similar for various parts of Stuart Highway. Apart from the below average regional coverage, the mobile coverage within metro city areas is ok.
It is rare that I have needed to use support. Responses haven't always been great, but generally ok. I haven't used support in years.
eSIM is now supported, which is good as well.
I have been with Aldi mobile for 6 months and have been VERY IMPRESSED overall It was easy to change over from my previous carrier, the reception and coverage is excellent and customer service is impeccable I have contacted Aldi customer service twice and most recent time was yesterday as I changed banks and overlooked changing my prepaid direct… Read more
debit
The call answer wait time was short, the customer service agent spoke in clear English and the matter was resolved promptly and I had my carry over data reinstated with ease
The app is also very user friendly
Thankyou Aldi and I am a very happy customer and would highly recommend others in join
Excellent Customer services from front and Management side. I registered a complaint and that was looked into and resolved it. I have used Aldi Mobile in the past and the service was awesome overall. Great Job Aldi Mobile Team. Aldi Mobile use Telstra 4G / 5G service and with unlimited data rollet is like icing on a cake.Thanks for this Plan and… Read more
hope 365 days plan continues.
Unfortunately due to network issue at my workplace, I switched to another provider.
Negative reviews
I was with them for years and had not many problems but if you ever need help you'll be screwed. I couldn't access my voicemail and they proceeded to wipe voicemails I had saved from family members that had passed. Told me it wouldn't delete them. Switching providers.
Ordered $39 SIM card online as it’s not available in the stores. They mentioned it will be delivered in 10 business days but I was told that it was dispatched 48 hours (third day) after I placed an order. It’s been nine days since I placed an order and I don’t understand why it was not delivered in last six days. Show details
Aldi Mobile. Cannot call out, it says insufficient funds but Aldi confirm that I have plenty of credit and it's a known issue, even though it has been happening for months. Have called over a dozen times, zero help. Right now I've been on hold over an hour so clearly they are useless in all respects. I'm going to find a new carrier right now.
Recent reviews
Brought a Sim only Data plan for my Samsung Tablet. $95 for 30gb for 365 days charged me twice, once when I brought the sim and again when it was activated. Unprofessional cannot understand how this happens. Show details
I went in store to buy $23 credit for mobile plan. The lady said it’s $25. I asked if it’s the same one and showed her plan on my phone. I even asked the manager. I bought in store because app said so because I only had cas and couldn’t use card online. The $25 was gone in 5 minutes for using the internet. I rang aldi they didn’t care and were disrespectful and liars. Anyone have customer service anymore? Show details
NOTHING GOOD TO say about this company. Really long wait times just to finally get answered by someone who I cannot understand a single word. They have had a known fault for over a year whereby you try to make a call and it says you are out of funds, even after you've put extra funds in. There seems to be no improvement at all. Originally I liked Aldi Mobile but it has gone to the dogs. I'm looking for a new provider. Show details
Find out how ALDI Mobile compares to other Mobile Phone Service Providers
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I recently switched to ALDI Mobile and had a very disappointing experience. The number porting process took longer than expected, and after receiving confirmation, the phone was left on SOS mode with no service. This caused significant inconvenience and disruption. What made the experience worse was the poor customer service. It was difficult to… Read more
get timely assistance, and the support provided was not helpful in resolving the issue quickly. As a new customer, I expected better communication and support during the activation and porting process.
While the plans are affordable, the combination of service issues and poor customer support has left a negative impression. I hope ALDI Mobile improves both its customer service and the reliability of its activation process.
Dont use Aldi mobile! I had 1.5+ tb of data taken from my mobile account by Aldi mobile I have been a loyal aldi mobile customer for many years so no surprise my credit card expired. I went in to their site and changed it over and it asked what plan. I knew it was around $25 but after so many years it can be hard to remember something as inane.… Read more
So I changed up my card details and tapped the $23 plan as there was no $25 plan. I went back and it said all my data for the last 5+ years has been wiped. So thinking this was a mistake I went back and called up to inform you of the mistaken removal of a terabyte and a half of data. It is not set up to help the customer. I ended up having to call as they had wiped most of the ir email contact details. I was told I changed to a lower plan therefore I lose the data. Not at all caring for a long term customer but I said ok I will go back to the old $25 plan then, even though on line it doesnt exist. They said this was not an option. The manager said that I couldn’t do that as I had changed it. I disagreed so she said she would take it to a higher manager. I asked if she could send a confirmation email to me about what we had discussed . She said she would. She did not send an email or any other message. This I assume is a mistake . So my only option in australia is go legal with an ombudsmen. I believe this needs to be addressed and if it is not by Aldi then it can be done by the Government. It is so wrong in regards Consumer law in this country and I will now pursue this avenue so now one else is caught in this unreasonable act. Dont get involved with this company unless you are a lawyer. I find this a completely unreasonable and a blatent money grab. I did not see the notifications as I was in an emergency ward in hospital with my mother who is not well. A 24 hour rollover is not what a reasonable person would expect after this length of loyalty. Avoid this company they have optimised core values by removing any humanity and human contact, and they are not reasonable to deal with as they try to corporately bluff the money out of you!
Terrible and inefficient CUSTOMER SERVICE. I signed up with Aldi Mobile annual plan as me and my wife are going to live overseas for a few years, the price was attractive and Telstra network etc. I had a glitch in one of the phone’s eSIM installation and they could not resolve it for a week. Plus the system somehow made me charge 3 payments… Read more
instead of 2 and when I asked for refund they simply ignored me. I recommend staying away from ALDI Mobile , if you want reliable support and service.
Recharged our sim and it used all data in 24 hrs which isn’t possible when we were asleep for most of that 24 hrs and not using data ! We’ve never gone through more then a gb or 2 in 24hrs absolutely disgraceful we have now decided to change all our phone plans to else where, we’ve also informed family and friends who are also changing to a better… Read more
more affordable provider, Aldi isn’t that competitive any more Woolworths and other places are just as cheap! Very disappointed and won’t be recommending Aldi ever again ! They are about to loose over $165 a month and that’s before friends start changing services too!
This company’s service is disgraceful. Operators or so called assistance are offshore Indians whom I had trouble understanding what they were trying to tell me AND so rude !! Wrong instructions were given for the first call, asked me to wait five days for activation then five days came said I should just go Online to activate, basically shouldn’t… Read more
have bothered them.
THEN they hung up on me after I asked if she could guide me through the online activation.
Nice …
What can I say, cancelled service as they say have been using credit card cancelled 12 months prior (have been taking money from new one as organised 12 months ago), no warning, email, call etc.? 1TB of roll over data gone, 3 calls to try and port number to new provider - still not done, simply poor service - customer service personnel a waste of time, can keep going for 20 lines but in short, wont recommend or use ever again!! Show details
I had heard some good things about Aldi Mobile, so I decided to port my number across and give them a try. Unfortunately, the experience was extremely disappointing. My number port request was rejected three times, and Aldi Mobile customer support was unable to clearly explain why it kept failing. I even contacted my current provider, and they… Read more
advised that the transfer request submitted by Aldi appeared to be incorrect and suggested I raise it with Aldi. Sadly, that still didn’t help resolve the issue.
The customer support experience was very poor, and after wasting so much time with no resolution, I’ve decided not to use Aldi Mobile again. Based on my experience, I would not recommend the service and would advise others to be cautious.
If I could give a lower rating I would. DO NOT USE! Sim card worked for about a month then could not make or receive calls or texts or use data, obviously faulty. I called several times to be given the same spiel each time, same questions, they work off a script and each person I was passed to did the same thing. It was escalated and went no… Read more
where. 2 months later they called me back to help by which time I had moved on to another provider. Avoid at all costs!!!!
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