Alinta Energy

I was an Alinta customer for over 10 years, with both my home and business accounts, and unfortunately my experience has left me deciding to move both elsewhere. After installing solar at my business, I experienced a prolonged metering issue that resulted in my account being billed using estimated readings for almost a year. During that time I… Read more

spent countless hours following up, trying to understand what was happening and coordinating between Alinta, SA Power Networks and other parties.

What disappointed me most wasn't just the technical issue itself, these things can happen, but the overall customer experience.

Communication was often slow, I repeatedly had to chase updates, and I encountered delays because I wasn't initially recognised as the authorised account holder, despite dealing directly with metering technicians and the account being billed in the business name throughout the process.

When the matter was finally reviewed, I felt the investigation focused narrowly on justifying the estimated billing rather than acknowledging the significant inconvenience and time involved over the previous year. A goodwill payment was offered, but there was very little recognition of the customer experience that led to it.

To make matters more frustrating, I had solar installed at my home around the same time, under similar circumstances, and that account reflected the expected reduction in electricity imports. My business account did not, leading to months of uncertainty and ongoing correspondence.

I appreciate that the staff I dealt with were polite and professional, and I understand some issues involve external parties such as the distributor. However, as the retailer I dealt with, I expected stronger ownership of the problem and more proactive communication.

After more than a decade as a loyal customer, I expected a much better experience. Unfortunately, I no longer have confidence in Alinta and will be moving both my home and business accounts to another retailer.

Login and try to update gas plan but always says unavailable and call us?? Why have online service if it is not available??? Pathetic. I have sent multiple emails and still running round in circles with them. As a financial counsellor dealing with hundreds of these issues I have never come across anyone as pathetic as Alinta. It. is a locally… Read more

based call centre but too lazy to answer the phone. I will be advising all my Vic counterparts to be cautious and consider other providers.

How does a client get through if they have hardship issues? All I wanted to do was update a gas plan? But no?? Lets be on hold for hours. Others have overseas call centres but atleast they answer the call.

EWOV I will keep you busy. Alinta! Pathetic.

Their ad said " We run our price at 17% under the Regulated amount. " I asked to be connected to the new plan which I was assured would be cheaper than what I had been paying for the last ten years. They immediately increased my usual bill by 30% .… Read more

I did a comparison with other companies and was advised that I could be connected at the same rate as I had been with Alinta prior to the 30% hike. I changed provider and closed my Alinta account. Immediately I was informed that I now had to pay the Alinta bill at the late payment rate even though I had note on my bill which said I would be paying a reduced rate if it was paid by the due date. I called them and was advised that the excessive bill was the result of an ongoing computer glitch and I could ignore the late payment demand and just pay the usual "before the due date" price. Bad business practice in everything they do and say.

I received 4 invoices on 16 March 2026 listing various credit amounts so I called Alinta, who transferred me twice to different departments, to find out why there was a credit amount and to request it be reimbursed to my bank account. I was told… Read more

they would call me to the next day at 6 pm to take up details for reimbursement. Nothing happened so far. Terrible customer service and avoid this company at all cost.

Watch out for application fee of $45 I just joined Alinta as they had a good offer of $100 credit and 40% discount on bill. I noticed $45 application fee on my first bill. I was not made aware of this fee in signing up. I joined online. I… Read more

phoned them and they dropped fee. They said their site had a warning about fee. I didn’t see it. It was well hidden as I’m very careful . If I’d joined by phone they said I would have verbally been informed of fee. There is no way I would have joined Alinta if I’d been told about an application fee. And I’ve never been charged one by any other gas provider. And I’ve been with them all in WA.

Heads up check small print before signing up.

I signed up for this electricity plan based on the rates advertised on the company's website on **20/06/2026**: * **Daily Supply Charge:** 96.261 c/day * **Usage Charge:** 34.529 c/kWh for the first 10.959 kWh/day However, after only about 10 days, I checked my account and discovered that completely different rates had been applied: * **Daily… Read more ·  1

Supply Charge:** 114.081 c/day * **Peak Usage Charge:** 32.593 c/kWh * **Demand Charge:** 10.153 c/kW

The demand charge was never part of the plan I signed up for, and these were not the rates that influenced my decision to switch.

When I first contacted customer service, they were unable to explain why the rates were different or provide any meaningful assistance, which was very disappointing.

However, after lodging a formal complaint, my experience changed completely. The complaints representative handled the matter very **professionally, courteously, and efficiently**. They understood the issue immediately and resolved my complaint during a phone call that lasted less than five minutes. I genuinely appreciate how quickly and fairly the complaints team addressed the problem.

While the initial sign-up experience and customer service need significant improvement, I am pleased with how the complaints department ultimately resolved the issue.

Have been with Alinta for more than 5yrs and best service provider ever experience. While moving house, they help me get the new connection done at zero cost. When i put solar they put me on the highest solar tariff. Show details ·  1

Mr. Dutton has claimed people are paying $1300.00, now he doesn't say if that is a month or for twelve months, if it is a month then the home is in crises and a good hard look at their usage should take place, I it is for 12 months then I find that very reasonable. I have been with Alinta Energy long enough to gauge their operation, and I find… Read more ·  1

them very professional, with their billing it is right every time and the lay out is good and litigable, also the cost of the supply is very reasonable. They also engage in discounted sales of extended companies, these are wonderful for the city dwellers, but country folk would need to travel to the city to take advantage of these offers. In my time I've been with many providers of electricity, and never been really happy with them, but Alinta Energy has made me very happy indeed, keep up the good work guys. Raymond.

Liek most retailers they can't help themselves always increasing prices after a couple of months. Moved to another provider for better rates. It's like they have no idea how to create customer loyalty. Just greedy. Show details

Would give them zero stars if I could. No communication, staff are confused/unaware of the situation, gas turned off for no reason and without warning/comms - And now I'm being warned they'll charged me more if I'm not home when their repair man shows up... Show details

Scammers, don't waste your time or money with their incompetence, if you call them to complain you just get an Indian scam call centre with staff that ignore your complaint and talk about something else, they are definitely the worse company that I have ever dealt with and need to be investigated Show details

As from 1st September 2026. Alinta Energy Will start charging fees for posting paper bills to your address and will also charge a fee for paying power bills and gas bills at a Post office.. it's totally outrageous with today's global climate and the cost of living More cost to families. To avoid those charges bills can be paid online.. BUT An… Read more

elderly person doesn't have a computer or internet and most likely doesn't know how to use a computer the only thing that a elderly person has is their pension which they withdraw from a Bank and pay their bills at a Post office which is convenient for them.. Not only the elderly person but there are many young families and people that can't afford to have the internet or computer and simply make their bills payments at a Post office.. With today's global climate and the cost of living its SIMPLY outrageous for ALINTA ENERGY to add more cost to a person's utility's . The Best thing to do is shop around for another provider.

CROOKS THIEVES SCAMMERS!!! Bills are inaccurate. Our consumption increased by 10-20kwh extra per day! Even if you sign on to a deal they default you to the standard rates almost straight away. Ended up charging me 3x what I was paying previously. Show details

Alinta energy sucks!!! They rip people off bills are never correct and they chase up money you don’t owe. Shame on them they harassed my friend. If I could give no stars I would Show details

I decided to give Alinta another go, but after a few months wanted to switch, so I went through AGL and signed up with them…. Then the fun started with incompetent Alinta. First up, it all looked ok, they sent me a bill stating the my connection ceased on May 28th and that the payment was due on June 23rd. No problems there, then 4 days later… Read more

they send another invoice to May 31st, just a few dollars more, but in big bold red letters stated that the amount was overdue and to pay immediately. Despite this it gave a payment date of June 23rd again, with an auto pay. Then just to prove their total incompetence, yesterday, the 19th of May the auto pay went through 4 days early. So in the space of 1 invoice they managed to bill me twice, presumably incorrectly once, accuse me of being late on a payment that wasn’t due for another 3 weeks, then deducted the balance 4 days early. So well done, only 3 or 4 errors on one invoice period. Maybe you should get the help of a company that does this for a living, oh yes, sorry, you do !!!

I was a loyal Alinta customer on their HomeSaver Essential plan. Without any proactive communication, my contract quietly expired and I was rolled onto their Standing Offer — the most expensive plan they offer, equivalent to the maximum Default Market Offer price set by the AER. From 1 July 2026, Alinta is cutting the solar feed-in tariff from 4c… Read more

to 2c/kWh — half the rate offered by competitors — while simultaneously increasing the daily supply charge from $1.17 to $1.78/day, an increase of over $220/year just to be connected. The peak usage window is also expanding from 4–8pm to 4–9pm, adding further cost.

When I looked into it, Alinta's own bill acknowledged their HomeDeal Select plan would save me over $540/year compared to what they were already charging me. They knew I was overpaying and did not proactively move me to a better plan.

I have now switched to EnergyAustralia and will be saving approximately $525 in the first year alone. If you have solar and are still with Alinta, I'd strongly recommend checking what plan you're actually on — you may be paying far more than you need to.

They have just dropped my solar feed in rate from 4 cents to 2 cents making solar an absolute waste of time and money. All be hunting for new supplier and possibly disconnecting my solar system Show details

Sadly an Aussie company that has fallen from its original standards – Heavy spikes in fees and costs, their staff cannot read the fees and billing structure accurately nor keep up pace with their own changes, misinformation is higly likely, if so check ever thing over and refer to the ombudsman for clarification if in doubt. Show details

Buyer Beware. You’ll sign up to a great rate. That rate will then expire, they will put you automatically on the expensive default offer, and ALL the links to change to a cheaper plan won’t work. Funny about that. Show details

They are good because they are cheap, and that is literally their only redeeming feature. They moved us to monthly billing, without asking, telling us it was beneficial to us to do so (it was not), forcing us to contact them to move back to quarterly billing. They changed our plan without warning, then locked us out of the mechanism for changing… Read more

it back online, forcing me to contact them and change it back. As part of this process, they tried to default me back to monthly billing (again), and I had to insist during the call that it stay on quarterly billing.

Their phone system requires WAY too much information to get you through to a human. While I wasn't on hold for long once I got past all of that, I could barely hear the person I was speaking to because of the voices of the people around them in the call centre.