Amaysim

Received an "insufficient funds" notification from Amaysim upon plan renewal, i immediately deposited the required amount into my bank account for payment. This seemingly simple process is now made more difficult by Amaysim by not including a (Try Again) payment link on their app.. why?? Now i have to run down to the shop & buy a voucher! I have… Read more

other subscriptions e.g. Microsoft & Spotify that allow me to "Try Again" but not Amaysim, you're punished for a simple oversight.

This is where agents go when they are fired from their other jobs to work at Amaysim and they demostrate why they got fired. In order to speak to someone you have to give your details in order to connect to an agent. However, everytime you speak to them, they will never read what you wrote, you will have to repeat everything you said again. You… Read more

have to wait 5 - 10 minutes for a response but if you don't sit on the app and wait for you, they will disconnect you. A message comes up and says that "we will remember what you said and pick up where you left off" - do you think that it does. Absolutely not. Even when you explain the problem to them, they will ask you multiple times what the problem is. I can't wait for AI to take over their jobs - they provide literally 0 value to the community and looking it up on google is better. I have no idea if they are located offshore, but I would put money on it despite having all aussie nick names. You can literally just tell by their absolute incompetency that they are offshore, there is no way that if you were speaking to someone in Australia that they would literally be this basic.

Mistakenly Ordered a Mobile phone last night and wanted to cancel the order within few minutes. So send an email to cancel the order the same night. Next day called them to cancel. But they refused to do so. Still its not been shipped. They could… Read more

easily cancel the order. But they refused and the customer service person I spoke to was more like recorded voice. A chat robot would have give. Better resolution. After being with them for the last four years and first time went to them with a problem and got fed up.

If i could put zero i would, dont even think of going with this company, they have been taking monthly payments out of my acc for a year with no number i have attached to it, I have called twice to stop payments and be reimbursed both times they say… Read more

they can't stop payments and it has gone to level 2 and I will be contacted, no contact at all, still taking payments out, now going to ombudsman DO NOT SIGN UP TO THIS COMPANY

Online support today. 15.05.2026 suboptimal. Basically 29.64 taken out of my amaysim account to renew today however was told via text it renewed on Friday. Discovered today that it had not as could not access data when out and about. Soo upsetting.… Read more

Being told to do stuff then having to restart a conversation with a new agent. They cut you are off if you take 2 seconds to respond but they can take as long as they want - so rude. SO UPSETTING. APP is rubbish. ?new? And having a $25 plan with discount cannot renew via sms as it is too confused. This is ridiculous. A tech company that has rubbish eveything. I am always a happy client but the constant dealing with incompetence and wasting my valuable time, Amaysim could not repay me enough for my wasted time on their app.and with their Agents who are ' Multitasking which is not a 'thing'. 1 thing at a time concentrate on 1 client and get the job done right! I am sure the repercussions from this negative review will not be as bad as what we have had to deal with over time!! Paying for this with the increase in costs.. for still terrible service....time to move on!! OR not have a phone altogether.

I've been a mobile phone customer for a number of years. No problems over that time. Bought their global roaming when visiting Indonesia. There was a problem (not their fault) and customer service was great. My experience has been nothing but positive. Due to this have just shifted my nbn to them.

I have an Amaysim plan and added International roaming before my trip. Travelled to NZ, Tahiti, Hawaii, USA, Canada and Fiji with faultless, easy connection in each country. A +++ service. I have used travel sims before but this beats that hands down.

Wish I’d found this Mobile Telco company years ago, excellent value on their yearly upfront payment plans,even with the occasional first year discount offers it's a good price. it was simple and seamless set up and easily managed on line and the app. Uses the Optus network which is fine with us. The real bonus is the offered roaming service for an… Read more

upfront and very reasonable fee, which has worked exceptionally well in Asia so far , and makes it so much easier than changing sims all the time and provides the ability to receive texts when you need them,(most telcos charge at least $5 a day until you cancel)Amaysims roaming plans last a year( or 6 months) or until used up. Of note we had friends in Japan who had a few issues with the E-sim side of things, but eventually it was worked out, we found no issues there on a sim card. but it does pay to read the instructions and procedures. Highly recommended

Total scam. I was on vacation in Oz for 1 month and went online to find a temp sim card. I unfortunately came across these scammers. I paid $15 for a 28 day sim only to find out afterwards that it will take up to 14 days to activate (basically useless). I contacted their customer support to cancel it but she pretended not to understand. I thought… Read more

I will wear the $15 and bought another one at the local supermarket. I now find out months later they have been taking $40 a month from my card ever since. Obviously they had sneakilly signed me up for a auto renewal a a higher rate somewhere in the fine print. I went online to cancel and there is no where to cancel it. The phone line (which is charged) kept me on hold forever without answering before i hung up, and the chat line does not answer either. Total scams - stay away!

Their plan fees have more than doubled over recent years. No more budget friendly plans at all - so now they're no better than any other provider. Amaysim service is no better nor worse than any other OPTUS network provider. The problem is I remember when they were $10, $12 and then $14 a month but now the minimum is $25 for 28 days. That's not… Read more

budget friendly that's a cash grab. I left AMAYSIM and moved to Spintel which are only $1 cheaper at $24 per month, but at least offered special of $14 for the first 6 months. After 6 months I will just look for another cheap OPTUS network provider as I have ZERO reason to be "loyal" to ANY company, and I consider AMAYSIM rip off merchants like every other provider so....

Re:- App Update "Security Upgrade"?? "Update App or You Wont Be Able To Login" Tried The Chat , it was ai & totally useless. Called Amaysim & Stating "I Dont Have A Google Account Nor Want One " So I Cant Download The App. Spent 31 minutes on a Off Shore Call Centre & Got Nowhere, with Not Much Knowledge . Obviously All These Companies Expect… Read more

People to Use Google.(I Haven't For Years) I've Been With Amaysim for Years. Old App Works Fine ( For Now) To Me , Its Discrimination Against Non Google /IOS Users. Maybe Time For A Change?? As Amaysim Speeds (Rural) are quite slow. There ai Help is Useless , now off shore call centre , who know Nothing , didnt even know about App Update till I Told Them . And Amaysim after years want me to Create a Google Account , because of App Security Update , Google Itself is A Security Risk . Amaysim if You Cant Provide A Service for 100% of the Customers , then Stop Taking $$$ Out of My Account .

Five stars for the customer service team today! ( sorry I can't remember her name)She was very professional and explained everything in a way that was simple and understandable. It is rare to get such clear and helpful support. Thank you for the stress-free experience!"

Even one star is too generous for this joke of a company. I lost my phone recently, bought a new one and tried to download an eSIM. I had an old email on file and couldn't get access to my account. I then spent the next nine hours on chats, calls and was asked to send sensitive documents over email because they don't have a secure way to send documents. The offshore support centre is horrific to deal with. Never again.

I tried to use it on my latest phone and it didn’t work I’ve had it for 4 days and the sims been in I still have no mobile data . 0/10 don’t recommend never buying from amaysim again. Show details

What a nightmare are these guys .... no wonder no one choosing them here in Australia Its been 2 days since I have requested a number transfer to amaysim and countless chatting yet they couldn't care less ... save yourself from these disaster company Show details

Even though I have an a service with them their id verification process continually fails when trying to add a new service. Absolutely garbage service and processes.

I wouldn't have been disconnected from contacting amaysim support team if it wasn't for them charging me to call them every single time when an issue occurs they always debit your card which I'm on a prepaid on the Go plan they should be free of charge when calling their support line not charging their customers I wouldn't have wasted a whole… Read more

entire minute of my time on paying the bills their system is crap and not to mention they're opening hours too

Can't talk to a human (567 just send you around in circles of different automated messages. When you have trouble and "chats" restart if you have to work while waiting for someone to attend. When you finally get an agent you need to wait again as they respond to multiple people at the same time Show details

If I could give Amaysim no stars at all because service to cancel a Mobile phone service with them is totally and Utterly trash, all I want to do is cancel my phone service with them completely right now

I used amaysim for a while, but I found the 5G network was not very consistent in city based like Sydney. It would often switch between 5G and 4G, unlike some Telstra-based MVNOs that provide a more stable connection. If network reliability is important, I would recommend a Telstra-based provider instead. However, amaysim is still a good option as a secondary SIM for occasional calls, texts, and light internet usage.

Bought a phone from them online and it was faulty. I complained online and over the phone. First they said it’s gonnna take 10 business days then they said go to PTC google authorised repairer for a brand new phone. Anyway I call PTC they said they ll repair it and will provide the phone report for a $50fee. So I call amaysim and told them whole… Read more

story they send send the phone back and our assessment team will check. When I send the phone back same day I receive notification that your order is on the way back to you. I was surprised but thought may be they sent the new device but no they send the same phone back advising that nothing wrong with it. Also they mentioned they have upgraded the software I thought may be it fixed but no. It still doesn’t work. Unbelievable. Paid 10 days ago for a phone which I still can’t use.worst customer service I ever experienced.

Terrible company , liars and thieves I signed up my friend with the promise for both of us to get $50 using my link we signed up together with the link that was provided never received any money Amaysim’s saying he didn't use the link , nonsense I used the link together with him sitting right next to me , don’t recommend this company at all , l'm also now looking at leaving them and going to another provided .

If I could rate 0 stars I would they claim this phone company to be budget friendly that is the biggest lie they are expensive they have no good deals there internet cuts out all the time and they are all round just crappy phone company steer clear unless you want to be ripped off Show details

I was disappointed to find that funds were debited from an expired credit card without proper authorisation. After raising this for the second time that I wasn't planning to continue with Amasym, the amount was refunded, which I appreciate. However, my ability to make calls and send SMS was immediately suspended, despite my current plan still… Read more

being valid for another week.

There was no prior communication regarding this restriction, and I only became aware of the issue when I urgently needed to make a call and was unable to do so.

When I contacted your support team, the only solution offered was to renew my plan, which did not want. The overall lack of communication and limited support has been frustrating and I'm glad that I won't be continuing with their service.