Aussie Broadband

Previously very happy with ABB but recent events have seriously made me consider switching ISP. Over the last month our wifi has been incredibly laggy and slow. So bad that I am unable to load basic apps, TikTok comments don’t load, etc etc. I have resorted to using mobile data for basically everything. This has coincided with several rounds of… Read more

“maintenance” in our area as well as outages as reported on the ABB website. I have contacted support about this several times and they have been completely unhelpful. As soon as they heard that our router is over 3 years old they decided that was the problem and refused to investigate further. Their only solution was that we needed to connect a device straight to the router with an Ethernet cable and when told that I don’t not possess a device with Ethernet ports so we would need some other method of diagnosing and resolving the issue I was told they couldn’t do anything and that was that. So I guess we’re either just stuck with a terrible service at Aussie Broadband or we go elsewhere and get what we’re actually paying for - or at least customer service representatives who actually want to help.

Seamless transition from my old provider with an unstable connection to super fast AussieBB. Customer service excellent too! Two thumbs up from me! Show details ·  1

a couple of months into changing over to Aussie broadband we are very happy with our decision. Changeover process was very easy for us (couple in late 50’s) and connection is great. I ran the speed test.net and have posted a picture below - I don’t even know what it means. Show details ·  1

The technician was on time, Polite, quick, yet methodical. He cleaned up after himself, He listned well and understood tall he customers needs - I encountered No problems. I did read all the required information beforehand, so i kind of knew what was going to happen on the install date. Show details ·  1

After being with starlink for years due to crappy NBN connections, I was advised to go fibre. I have heard amazing things about aussie broadband from friends, and their changeover was free so I signed up. NBN technicial took 5 hours to install and didnt have to dig anything up at all, still no charge I was gobsmacked it was that easy. Straight… Read more

away did a speed test and and I'm pulling 1000 no problem even in peak times. AB is so easy to deal with and upfront, the account online is super easy to use. all this and it's still cheaper than my starlink!!!

Free Fibre upgrade was a breeze with AB. NBN techs arrived as scheduled. Did a very good and clean install inside my Rack! The new NTD is nice and small now. Would note I did hire a private cabler to create the internal fibre pathway in my ceiling to have the NTD where I wanted. AB are offering a free upgrade which does not include complex installs as NBN techs won't go inside your ceiling for safety reasons. Show details ·  1

Very fast and efficient process. No hitches. Excellent communication. Not the cheapest in the market but has a good reputation & Australian Call Centres with fast & friendly service. Only connected yesterday. Download speed between 50 and 51 but upload speed well off the mark at between 4 and 5 when it should be 20 but my uploads were negligible in the 24hrs so we need more time to assess. Overall could not ask for more. Well done Aussie Show details ·  1

Team members Dylan was pleasant, very knowledgeable and patient and explained everything. Help line pleasant and very helpful 2nd call assistance with connecting the modem very pleasant and helpful Show details ·  1

I recently upgraded to Aussie Broadband’s 500/50 Fast Fibre NBN plan and the entire experience was outstanding from start to finish. From my initial phone enquiry, the customer service team were knowledgeable, patient and clear in explaining my options, with no pressure or upselling. The upgrade process itself was seamless, with clear… Read more ·  1

communication at every step and realistic timeframes that were actually met. Installation and activation were completely pain free, with everything working exactly as promised from the moment the service went live. It was refreshing to deal with a company that values professionalism, transparency and customer experience. The speed and reliability of the connection have been excellent, and the process to get there could not have been easier. I would confidently recommend Aussie Broadband to anyone considering an NBN upgrade.

Yesterday I received my Eero 7 pro modems. Attempted todo self set-up,ran into problems. I rang Aussie Broadband and I can’t paise the technician Tyson who assisted me complete the set up very quickly. Now with the new modems we are receiving very improved download speeds on our FTTP NBN connection. Thanks again for great service over the past 15 years. Show details ·  1

Aussie Broadband service was excellent. Had communicated with them twice before taking the plunge to join them. The consultants were not hard selling and it was just comfortable dealing with Aussie Broadband. Was informed about the Black Friday sales and to wait for them. Decided to join the 100/20 speed as it was cheaper than the 50/20 speed, at… Read more ·  1

least for 6 months anyway. The 50/20 speed is more expensive than with other ISPs but you pay for the excellent service and it’s well worth it. We received the modem yesterday. It took all of 5 minutes to set it up. We are getting a faster speed than with our previous ISP, possibly due to the TP-Link modem that was supplied 2 years ago. The Aussie Broadband modem is a Netcomm one. It was just plug and play and scan the QR code to get the wifi going. We have hard wired the main computers to the modem router and we are getting a speed of 47mbps. Our maximum line speed is 50. Upload speed is still limited to under 8mbps. We might have to change to a Cat 6a cable rather than the Cat 5 cables that we had. Two Cat 5e cables were supplied in the box as well as the cable for the DSL line. The wifi speed is a little less at about 36-42mbps but much better than the 25-35mbps speed that we were getting with the previous ISP. The Aussie Broadband app is simple to use and a mine full of information. I would recommend Aussie Broadband to anyone who would like a first class service.

After some hiccups which was not the fault of Aussie, our fast HFC connection is up and running. Connection is solid and have recorded speeds up 547Mbps. It's good to talk to a support person with an Aussie accent! Show details ·  1

Amazing customer service and seamless transition from our old provider. Show reply

Absolutely ridiculously easy to sort out. Came and hooked me up with fttp within 2 days of initial query. Super professional and no hastles at all was connected immediately and have solid 500+ downloads. Using 3rd party website. Couldn't recommend these guys enough. Show details ·  1

Consistently fast especially during the peak period of use 7pm - 11pm Show details ·  1

Very prompt helpful staff, patient with client, issues and installation of modems completed promptly Show details ·  1

Aussie Broadband – Staff are always very helpful. They make it so easy to accomplish any issues. Very Professional and pleasant. Our internet has been very good and a very stable connection. Show details ·  2

Unreliable service and poor support access I am paying $95/month for a 100/20 NBN plan, but the service has been unreliable and at times unusable for basic things like music streaming, uploads, Instagram and app use. I have recorded speed tests as low as 2.2 Mbps download, plus repeated unstable performance and failed uploads. I lodged fault… Read more

reference #38021705, but the issue remains unresolved. I have spent hours trying to get help, including long phone waits, a disconnected support call, and today being placed 17th in the live chat queue while trying to follow up. Charging customers full price while providing unreliable service and poor support access is unacceptable. I am now seeking a refund/credit and a proper written resolution.