SpinTel Internet

Excellent service from SpinTel Technical Support when my NBN service went down. Quick to answer my call, no waiting in queues. Mia, who answered, was very efficient at locating my account even though I didn't have my account number to hand. Mia managed to resolve my issue by checking systematically. My service was restored within minutes. Thank you Mia! Show details

In the morning Ann help me, but fail, she order new NBN box, then I try to reset again and agian the NBN box, finally it's solved, I call spintel back to cancell sending new NBN box and Ira help. I like to call, it's fast and both of them understand how to handle the customer inquiry Show details

Very happy with the customer service from Spintel. The original modem (approx 9yrs old) started having problems. I phoned Spintel & was lucky enough to speak with Edward, who swiftly arranged for a replacement modem to be sent out. The replacement arrived within a couple of days. Edward followed up with a phonecall, ensuring everything was working & checking if I needed further assistance. Thank you Edward & Spintel for your help. Show details ·  1

Claire was helpful & informative even on some tech aspects that maybe should have been tech support.Answered my Q's clearly & came across as friendly. Only con is the usual Helpdesk issue of dealing with more than one person at a time so there are… Read more ·  1

delays in responses so I might post several Q's before getting a reply. I've been a Spintel customer several times across the years - if Spintel rewarded loyalty I'd stay but the 'deals' are usually only for 'new' customers.

New account, prompt connection with direct human personal service, thanks Abby for your service ! Show details ·  1

I was reinstating a request for NBN now our electrician has created a path for installation. Dar helped me through the process with patience and checking with every step. Appreciated her confirmatins. Show details ·  1

My customer number is blow 300, so I have been with Spin for EVER. Early days all support was Aussies in Camperdown; economic constraints moved support to the Philippines (no real concerns) EXCEPT call backs can sometimes be days (not minutes like the old days). Outages are very few and, unless NBNCO's fault, always announced. Would not be with them for 25yrs+ if they were duds. Show details ·  1

I have been a loyal SpinTel customer for over 10 years. Today I contacted support regarding the upcoming price increase and was assisted by Leah. She was incredibly professional, helpful, and understanding of my long-term loyalty. Leah managed to apply a fantastic promotional discount to my account. Exceptional customer care! Thank you, Leah! Show reply

I needed phone assistance. I was connected to Agent Karen. She very ably assisted me, we resolved the problem and I appreciate the service I received. Karen was very courteous and patient and I could tell she was very happy to give me the best assistance she could. Show reply

I signed up with Spintel on their webpage and after adding my details, selecting my connection start date (27/08 – as I'll be overseas from 4/8) and put my direct debit details, clicked confirm and received a 404 error. OK, not a great start, gave it a while to see if I'd receive any confirmation email, but as I received nothing, I started a chat.… Read more

My first message was something like, 'Hey I signed up with a connection date of 27/08 but did not get any confirmation email as received a 404 error, can you confirm if my order went through or not?'. I provided my details, Spintel confirmed that they had me on their system. I asked for a confirmation email, they said, when the order is active you'll receive an email. I pushed, I wanted a confirmation email that I submitted the order. I was told 'You will receive an email confirming that we have received your order.' I didn't receive any email that day (yesterday).

Today, I get an email saying my connection has been transferred...My start date was set to 27/08...I call, they (Philippines offshore team) constantly try to blame me that its not in their system, even though the person on chat confirmed the order. They don't know what to do, they say, call your original ISP and ask them to reconnect you, we can't help.

I call Origin, they say they can't do anything as once its cancelled, even though its been paid, they can't reconnect the service. They said they'd escalate to their team manager who will call in 24-48 hours.

I call Spintel back and tell them, they need to take responsibility for their mistake, the only mistake I did was choose them. They go back and forth, make me wait ages, eventually a 'manager' calls me and says the same things, the start date wasn't in their system. I tell them to check the chat logs, the person confirmed that I am in the system and they did not correct me when I mentioned the start date in August. Their ' best resolution' was to give me $10 for my trouble, and for me to pay for my access now until I leave Australia and they will pro-rata my access in August for when I'm back. I've already paid for my access. Why should I pay again for their mistake? And why would I want to stay their customer after blaming me for their mistake and not settings things right? Offshoring services seems to be doing wonders for Spintel. Completely useless and incompetent.

One of the worst companies we have ever dealt with. They disconnected our home phone that is connected to a medical emergency service and have done absolutely nothing to fix it, they could not care less. They then made an unauthorised charge on our credit card that caused the bank to identify this as an unauthorised charged and stopped our credit… Read more

card. They are not open the times the say they are and there is no way to get any response on the week-end. They are incompetent, unprofessional and their staff give a different answer to questions every time I ask. Absolutely dreadful lack of service, we do NOT recommend Spintel at all.

I joined a new ISP the very start of my new billing cycle and they charged me for half a month of use. That is called theft! Be warned. They are very dishonest! I cannot recommend them.

Carefull with the Cancellation policy. They took easy money from me by the name of term and conditions. When you cancel , make sure Cancellation take place in proper manner way , otherwise you end up shocking one month bill even though you are not using their service anymore. Show details