11,965 reviews
AI reviews summary
Pros
Verdict
Dodo NBN is highly regarded for its affordability, proactive communication regarding plan savings, and efficient customer support. While occasional dropouts are mentioned, the overall experience is defined by reliable speeds and a hassle-free switching process.
It was good but is not what I expected. When I streaming video, network dramatically low on other devices. I have not had such experience with my previous provider.
A bad start to say the least. Only just signed up. It was Not 24 hours to connect me, It took them 6 DAYS TO CONNECT! I called them 4 times, each time I was handballed around to each department, each person said sorry sorry sorry sorry. Please don't say sorry and continue to be incompetent. Meanwhile I'm missing my Zoom call classes and I'm told… Read more
just to wait more. Not blaming any particular person just no one wants to take responsibility. Also DODO sign up person wanted to upsell the mobile phone use to me on the initial call, I accepted then, LOL THEY FORGOT TO PUT THE ORDER THROUGH , HAHAAHA!! So no DODO mobile chip arrived. On my 4th call to them I asked about it they said, we don't see any request. Call back later to reorder it. OMG! I wander if the management is worried about the sales team, definitely a rookie mistake. I didn't call back for it. I might be without a mobile phone for a week just waiting for them to do something... Quite a laughable experience. Anyhow I'm WIFI connected now at least so I'll see how it goes over the next few months. Wishing DODO all the best, got to turn around that reputation at some point. Don't be content staying a cheap low service provider.
Sign up was good and quick. A number of slow patches and overall not too much of an issue. Until the change the price mid promo period and would give it back, I was in a $30 discount for 6 months. But after 3 months they had a price change so I lost that offer. Over an hour of support chat and no resolution. I've now changed providers
Reviews with attachments
Never had an issue with our internet connection since we started with Dodo. The speed is consistent with what was advertised and we never had a lag or drop out moment when using it. My partner also plays a lot of video games and never had a problem with the connection. This is the best internet we’ve ever had and probably will forever have. Highly recommended!
The connection with Dodo is strong and the internet speeds are fast. When the connection does drop out, it’s due to maintenance and they email you about it before they do it. I tend to miss these emails and well it doesn’t take long for them to fix it at all, which is great. The customer service is a strong 8.9 out of 10. I highly recommend other people to use Dodo as their home internet provider. Thank you Dodo :D
Very impressive efforts by the Dodo crew. We were having difficulties trying to obtain an NBN connection, trying many providers including Telstra, and Optus who completely turn their backs others presented road blocks. Dodo went the extra miles and sorted out the NBNco mixup on addressing of a newly build area. They kept going until it was resolved and then offered me & my wife brilliant mobile deals with Infinity data for $19ea. Great work Dodo
Quick to setup same day activated within 2-3 hours. No router setup required, was automatic, speed is good as shown in screenshot
I’ve had a good experience with Dodo. The service has been reliable, and whenever I’ve needed assistance, the customer service team has been helpful and friendly. The process was straightforward and easy to understand. Overall, I’m happy with the service and would recommend Dodo to others.
Since I left my parents house, I needed a package and since after having dodo. I have felt great in bignning I felt upsand down but with dodo support I was paying high rate for ness internet they changed it to cheaper and still I feel after years of being with them I love their service 5 star performance keep up Ur spirit
I've been using Dodo Internet for 3 years and have had a good overall experience. The internet service has been reliable and suitable for my everyday needs. I'm happy with the service and would recommend Dodo to others looking for an affordable internet provider.
Great reliability and constant speed , Technical support is excellent as experienced
Cheap and reliable network. Used dodo NBN for years and never had an outage at all. My internet is fast for high end gaming and streaming across multiple platforms including pc.
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Enjoying the fast speed. Easy to connect. Great protection. Love it.
New South Wales dodo good internet and nbn is best
We have been with Dodo for over 2 years and had no issues whatsoever. Thanks Dodo
Im happy with dodo n need to stay with dodo forever.
I’ve been with dodo for about 8 years in a regional town CQ and despite a few minor issues with customer support it has overall been a good experience. I’m only on the nbn50 plan and we usually get 45mbps day and night so I’m happy with that. 2 adults and 3 kids can all watch videos or play Xbox games at the same time no issues. There are… Read more
rarely outages or connection problems and when I did have some problems I messaged on the online chat feature and got a new modem, they added it to my bill for only $7-$8 a month, and that solved my issues. Also when I joined my nbn50 was $75 now it’s $87 which isn’t terrible considering how much everything else has gone up over the last 8 years. I would recommend dodo.
Switched to Dodo NBN a few days ago and it’s been working great. Setup was quick, speeds are consistent for streaming and working from home, and the pricing is very reasonable. Customer service was helpful when I had a quick setup question. Solid, affordable internet
Latest follow-ups
Not the best before now with fiber connection is better
Follow-up · I"M IMPRESSED HOW GOOD YOUR COMPANY IS PROVIDING SERVICE TO AUSTRALIANS ON THE internet SERVICE moving me from nbn to great change using fiber connection well done DODO
Been with Dodo for a couple of months - so far, so good. On 500/48, and has been pretty reliable, easy to setup, etc. Haven't had to talk to support. Screenshot about 20:30:
Follow-up · Still looking OK! No noticeable dropouts, speeds are pretty good. Simple setup.
Great experience overall. The setup and installation process was easy, and everything was handled quickly and professionally. Internet speeds have been excellent and reliable. Communication has also been great, particularly whenever an issue has… Read more
come up, with the team responding quickly and getting things sorted without any hassle. Very easy company to deal with and would happily recommend them.
Follow-up · 15 min wait for issues on the phone, I pay $40 a month discounted for 6 months then back to $80 installing the modem first time, I am not very technical
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Positive reviews
Where we are my internet drops in and out quite often, I hate that long time customers(years) don't get any specials or rewards, I see great deals for people signing up all the time.
I’ve had Dodo before then I left to secure a better deal once the promo was done but now I am back and it was easy to setup my modem again with internet. I knew what to expect and have no complaints here.
I was very apprehensive going with Dodo even after all these years but I was tired of all the big wigs so gave them a go and it's been great! A few drop outs here and there but all in all fantastic considering I work 100% from home and have family members using at the same time through out the day. Highly recommended. And they even got in contact to save me more money and it's worked out fine.
Negative reviews
Its silly for the combined services to have different addresses and payment dates other than that it’s good once you have the app your not allowed my dodo website there is no easy to Face ID sign in
Not good. signals are breaking up too often and dodo doesn’t care about existing customers . Company always have new schemes for new customers but not a single one for existing customers . I prefer if you want a good a speed and reliable Internet look for something else
Went with Dodo because they were the cheapest Than they put up the price 1/3 so I'm going to move on to TPG they have the same product but do a 12 month for $69 which is what I was on before they increased their price
Recent reviews
“More than just an internet connection” I never really thought I would feel emotionally attached to an internet provider, but Dodo has become much more than just the service that connects my home to the internet. I’m single and living in Australia, away from much of my family overseas. After losing my mum, staying connected with the people I… Read more
love became even more important to me. Sometimes a video call with family isn’t simply a video call — it’s hearing a familiar voice, seeing a familiar face, and feeling a little less alone when the people you wish were beside you are thousands of kilometres away.
That’s why having reliable internet genuinely matters to me.
I remember having an issue with my internet during a particularly difficult period, and what stood out was that I wasn’t simply left to figure it out myself. Dodo’s support team helped me get things sorted and back up and running. At a time when I already had enough going on emotionally, having someone actually help resolve the problem made a bigger difference than they probably realised.
Since then, I’ve appreciated being able to pick up the phone and know that my connection to my family, my work and my everyday life is there when I need it.
For me, good internet isn’t just about download speeds or how quickly a page loads. It’s about connection in the most literal and human sense of the word.
It lets me call my family overseas. It lets me hear their voices. It lets me see their faces. And sometimes, especially after losing someone you love, those moments are incredibly precious.
So thank you, Dodo, for being there in the background of my everyday life — quietly keeping me connected to the people who matter most.
A reliable internet connection might seem like a small thing, but when your loved ones are on the other side of the world, it can mean everything. ❤️
I've been with Dodo for 18+ years. I'm. not a tech savvy person and I find Dodo works pretty well. When I have had Tech issues, they have been sorted out in a reasonable period of time. I don't really have any issues to complain about
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