Dodo NBN Internet

I've had no trouble with the internet, consistent supply. I've had trouble paying on time but their process for a payment extension is easy and painless when their website is functioning as it should. Recently it hasn't so I've had to call them and the person I spoke with was very efficient and understanding and sorted my query straight way, and… Read more

the wait to speak with the rep was null, I was talking with someone straight away. it's 8:15am and I just tested the speed DOWNLOAD Mbps 460.56; UPLOAD Mbps 47.21; Ping ms 7; download 159; upload 15

We went from an NBN100 account to the NBN500 account after the NBN upgrade which brought FTTP free of charge. The connection is completely reliable! We have experienced no drop-outs, and have had absolutely no reason even to ring Dodo about anything. -The NBN upgrade has been the gift that keeps on giving, really. As evidence of the stability &… Read more

speed, our TCL brand tee-vee (which was brand-new just last year) consistently confirms via its internet speed-check that we can reliably stream 8K, which is far greater than our expectations or requirements, really, for the moment, at least;-cf. Attached pic.

N.B. The NBN upgrade did not require a change of modem, so we're still working very well with the original (minimal) modem/router which Dodo supplied as standard. "If it ain't broke, don't fix it."

There's no doubt about it, that DODO has been and is still looking after us, and will continue to do so.

I’ve had a fantastic experience with Dodo Internet. The connection has been fast, reliable, and great value for money. Setting everything up was simple, and the service has been consistent for streaming and everyday browsing. As a family with five children, we often have everyone using their devices at the same time, and Dodo has never let us… Read more

down. Even with multiple phones, tablets, TVs, and gaming devices connected at once, the internet remains fast and reliable.

Whenever I’ve needed assistance, the customer service team has been friendly, patient, and helpful. They answered my questions quickly and made the whole process easy.

Overall, I’m very happy with Dodo and would happily recommend them to anyone looking for an affordable and dependable internet provider.

I've been with Dodo as an internet provider for the better part of a decade. I've always found it great value for money and more than delivers in performance and service. Any queries over the years, have always been dealt with in a quick and concise manner. From setup, to discounts, and adjustments optimal plans (speed, cost and data). Even… Read more

moving house was completely painless. All handled over a quick phone call with minimal wait times. The team is always friendly, polite and helpful. Our household runs two tv's, phones streaming simultaneously, a computer and gaming devices. Running strong and consistently. No dropouts or buffering. (see speed tests attached) Overall; to say we've been happy with our provider would be understatement. The biggest proponent of this is, we even switched over to Dodo as our electricity provided. Which even came with a discount to our internet which is always a lovely bonus ;)

I had a great experience with Dodo Internet. Signing up online was very easy and convenient. Once the service was activated, I connected my own Wi-Fi router and the internet worked straight away. The instructions provided by Dodo were clear and easy to follow, which made the whole setup process very simple. The connection has also been very… Read more

stable and fast. I play FPS games regularly and have had no issues with the connection. Downloading large AAA games is also fast and reliable.

Overall, I’m very happy with the service and would definitely recommend Dodo Internet!

I have ordered the service and the service was readily available, but the internet didn't seem to connect. I called the service and they sent a technician, who solved the issue. Since them, the connection has been being reliable, with no issues.

I am very happy with my actual NBN internet and Dodo do a decent job with the service and support around it too. I have been with Dodo for many years, because price is reasonable and I have never had any major issues in dealing with them. Their processes are all straight forward and I always get to speak to a human without much time waiting. The… Read more

staff are usually knowledgeable and communicate well. That said, like any service provided by humans, the quality can vary. With a few exceptions over the years, the operators have generally exceeded my expectations however.

Moving to FTTP recently was without hassle to set up through them and the improved speed and stability has been amazing. I am on the NBN 100 plan to ensure I have no issues with working from home and it has been reliable and significantly improved processing time and enabled better video conferencing etc.

Then in the past few weeks, I have done myself an even bigger favour. What seemed like an outage ended up being a hardware failure my side with the internal mechanism in the router that broadcasts the SSID dying. That said, I decided to take the opportunity to upscale my router and got a TP Link Wifi 6 (AX5400) and it made a decent internet even better. Dodo's NBN service seamlessly passes through full wholesale network speed boosts. The connection delivers incredibly consistent, ultra-fast download and upload speeds over Wi-Fi with rock-solid network stability.

Hardware & Connection Setup:

* NBN Connection Type: Fibre to the Premises (FTTP)

* Official Speed Plan: NBN 100

* Router Hardware: TP-Link AX5400 (Wi-Fi 6 Router)

* Test Connection Type: 5GHz Wi-Fi (Wireless)

Speed Test Performance:

* Peak Download Speed: 528.22 Mbps (Significantly exceeding the standard 100 Mbps plan limit due to NBN infrastructure upgrades)

* Sustained Download Speed: 515.38 Mbps * Peak Upload Speed: 46.83 Mbps (Performing at the absolute maximum limit)

* Network Latency (Ping): 9ms – 11ms.

So currently I could not be happier and encourage anyone to consider the benefits of spending a few extra dollars for a good router to get the most out of your connection.

Easy sign up, i was connected in less than 10 minutes. Consistent and fast internet all times of the day.

Came over from TPG after they increased their prices and declined a request to offer me one of their new customer deals, despite being with them for 13 years. Dodo had a less expensive plan with a great signup deal saving me hundreds for the same service, with better upload speed. I've been with Dodo for six months now and have never had a… Read more

problem. Highly recommend them. I'm getting full speed out here in the garage, at peak time, with one bar of Wifi and the family video streaming a movie inside. Very impressed.

I’ve been with Dodo for internet for a while now and honestly it’s been a solid, no‑fuss setup. The install was straightforward, pricing stays competitive especially when you bundle with energy, and the speeds have been reliably steady for everyday stuff like streaming and working from home. Anytime I’ve needed support, they’ve actually been… Read more

responsive. I’ve had a couple of hiccups — the big one was when something knocked out my internet and it turned out to be hardware outside the house — but it was sorted quickly. Overall, I’d recommend them if you want reliable, budget‑friendly internet without the drama.

Stable and fast network speed, price is reasonable, and they also provide reliable service and great discount for us.

Switched to Dodo NBN in 2023 after using years of primary telco providers like Telstra and Optus, speed has also been delivered in excess advertised rates (e.g., actual speeds typically even better than advertised. FYI - this is based on a HFC connection). Their customer service team is excellent and very knowledgeable in areas like modem… Read more

configuration and CGNAT opt-out. Value is the main takeaway, their team are always open to offering competitive re-pricing for loyal customers. Essentially you'll be receiving a faster and reliable NBN service with a meaningful cost savings compared to most Australian providers.

Fantastic service and even better value for money! I had an issue finding a provider to suit our remote location, but Dodo came through. I've been with them for over a year and not a single fault. Very happy.

I will continue to be a customer for Dodo for a long time. The connection is reliable and super fast - speed test attached below. I’m also so appreciative that they are great at communicating any interruptions! I recommend the service.

Internet is the same as my previous provider, no issues, but I'm paying much less.

First off I should say Dodo is trying to pay off people to leave a good review because they offered a $1000 prize in an email and that’s why I’m here to just tell the truth and forfeit my chance to win. DO NOT get internet with Dodo. DO NOT believe the overly positive reviews, they are after prize money. You will find it extremely difficult to… Read more

contact a human if you ever need to contact them, which you will if the power goes out at your house. If you get hold of a human, you won’t be able to understand them unless you are Filipino. The only way you can contact them is via the Telecommunication Ombudsman. It will take a couple of days but you will get a manager to help you. It’s the only way I contact them now. Now, if the power goes out at your house, the modem triggers something on their end to cut off the internet. I have contacted the ombudsman 3 times and every time they talk some rubbish, get me to turn the modem on/off (duh it’s the first thing you do if not multiple times) the internet magically starts working again.

I jumped on the NBN500 bandwagon because I was curious about high speed and with the same price as NBN100, it's the perfect time to try. The changeover process from Superloop to Dodo was okay with minimal fuss. The speed was pretty good and hardly any outages, but I live in the metro area and all my previous NBN providers had no issues with… Read more

speed and unexpected outages either. So I think I'm also just lucky with the infrastructure. In my dealings with Dodo, I used their phone, live chat and email feedback services, they all replied courteously and promptly. Generally Dodo is a pretty good NBN provider.

There are just two small pieces of feedback I have about Dodo: 1. Lack of email invoices. Dodo relies extremely heavily on their mobile app. All monthly invoices only appear on their app with no option for an emailed copy. So I have to separately remember to download the invoice for my own financial records. This differs from all my previous NBN providers such as Aussie broadband, Superloop etc, which offered emailed invoice for easy reference. I actually emailed this feedback to Dodo, as I don't think it's very hard to set up sending bulk email in this day and age, but despite the nicely worded reply, Dodo has no plans for such a change.

2. Inconvenience of the Dodo app. As they rely so heavily on their app, it's extremely annoying that you have to sign in each time on iPhone, unlike some other NBN provider apps which scans your Face ID and remembers your login. I could take a sign-in every few months for security reasons, but every time?! I mean, even my driver's license app opens with just Face ID, what's so top secret about my NBN account? It's really a hassle, maybe that's their set-and-forget strategy! In fact, I did forget about change plans/providers once their 6-month discount period is up, so they were very successful if that's their plan. Also, their invoices don't record your AVC ID unlike my previous providers. So to change to a new provider, it's another sign-in onto their app just to find it.

On the upside, as everything is on their app, it's actually super easy to cancel their service on the app. I noticed some reviews mentioned long wait on the phone, but the cancel process is a few clicks on the app. Please note, they do require a minimum of 30 days' notice for cancellation.

Another great service Dodo provided was that they actually sent me an email recommending I downgrade my plan. Since I only wanted to try NBN500 and hadn't upgraded my router to Wifi 7, I never reached NBN500's speed with my older hardware and my VPN (which adds another speed bump). I managed to average download speed of about 260Mbps with an upload speed of 40Mbps on Wifi 5 (802.11ac) router. During peak hours, my download speed have dropped to about 220Mbps at times. Previously I was on NBN50, and honestly, I really didn't feel that much of a difference in my everyday web browsing experience. The only time I celebrated the faster speed was when I was downloading large files, the green bar filled up satisfyingly fast. The fact that Dodo picked up on that and notified me about potential savings was very loyalty-inspiring.