Swoop Broadband

Neil was an absolute pleasure to deal with. He was friendly, easy to talk to, and sorted everything out so quickly. It’s always a great experience whenever I speak with the Swoop team, they genuinely care and are always happy to help. I really wish more telcos had a team like Swoop. Thanks again, Neil, for making it such an easy and positive experience! Show details

My issue before was regarding connectivity, by following the guidelines, I still won’t be able to connect it successfully. But Kris have been very helpful to set me up for my internet connection! Thanks again, Kris. Show details

Internet is back on again & the customer service is a absolutely a pleasure to talk with. Diro was easy to talk with & deal with. Very quick & easily dealt with the problem. Thank you team for your great work & service.

Dido was very patient and helpful. Nothing was too difficult for him even when I had no idea what he was talking about. Show details

Great service!!! Neil did a fantastic job nothing was too much trouble. Soo happy with the service would definitely recommend using Seoop Show details

Technically, the connection was fast and reliable. However, Swoop tech support always was overbooked and messages into the system took days to be attended to. Swoop AI robot was incompetent. I stopped autopay and messaged that I wanted to cancel… Read more

the service. I got callbacks and text messages I could not reply to, often at inconvenient times when I was in poor reception. My requests to cancel the service failed because communications into swoop weren’t being attended to. They sent me a further invoice. Finally I spoke to someone who knew how to cancel my service. I am now on Aussie Broadband.

I cannot thank Deo at Swoop enough for the incredible support he provided today. I’d been struggling for over a week trying to connect my modem to my NBN and after getting no where, Deo completely turned the experience around. We spent an hour on the phone together and throughout the entire process he was patient, kind, professional, and… Read more

determined to find a solution. He took the time to carefully work through every possible step, explained everything clearly and never once made me feel rushed or frustrated.

Thanks to his persistence, knowledge, and genuine commitment to helping, he successfully fixed the issue that had been causing me so much stress. Great customer service can be hard to find and Deo truly went above and beyond.

Swoop is fortunate to have someone like Deo on their team. He is an absolute credit to the company and I hope he receives the recognition he deserves. Thank you again Deo, you made a difficult situation so much easier, and I genuinely appreciate all your help.

My Experience Switching from Superloop to Swoop NBN After being a long‑time customer with Superloop, I finally made the decision to switch over to Swoop NBN and I want to share my full experience because it has been a massive improvement in both pricing and customer service. I originally joined Superloop during the Boxing Day sales in 2024. At… Read more

the time, I was paying $89 per month for the first 12 months on their discount. Everything seemed fine at first. But when that discount ended, I contacted them and said I wanted to leave. Instead of letting me go, they offered me a retentions discount on the NBN 1000/100 plan for $99 per month, locked in for another 12 months. I accepted it and stayed, thinking it would give me some stability.

Fast forward to just before 1 July 2026, and I received an email from Superloop saying my plan was increasing to $114 per month — even though my retentions discount period wasn’t finished yet. I was still meant to be paying $99, and the discount was nowhere near its end date. I felt completely blindsided. As a loyal customer who had stayed with them for years, it felt unfair and honestly disrespectful.

I called Superloop to clarify the situation, and that’s when I found out you must give 30 days’ notice if you want to leave. I told the representative that I wanted to cancel because I had found a cheaper provider. The whole interaction felt cold and transactional, which confirmed for me that it was time to move on.

That’s when I discovered Swoop.

I did a lot of research online and quickly realised that Swoop offered the same 1000/100 speed tier for $94 per month for life using the TATT15 promo code. That’s a $15 lifetime discount, not a temporary one. No “first 6 months only” tricks. No hidden conditions. Just a straightforward, honest price.

What impressed me even more was that Swoop was one of the only NBN providers in Australia that did NOT increase their prices after 1 July. While other providers were raising prices across multiple speed tiers, Swoop kept all their plans exactly the same. That alone says a lot about how they treat their customers.

My service officially switched over to Swoop on 9 July 2026, and that’s when I spoke to Kris from their support team. He was incredibly friendly, patient, and easy to talk to. I told him I wanted to opt out of CGNAT because I play a lot of online games and sometimes work from home. He processed the request immediately with no hassle at all.

After the switch, I did run into a small issue with my Xbox showing a moderate NAT type, even though CGNAT had been disabled. I called Swoop support again that night — I wish I remembered the name of the guy I spoke to — but he genuinely tried his absolute best to help me. We went through multiple tests, checked my settings, and he stayed on the call until we exhausted every option.

I’m using a TP‑Link BE800, and after doing a factory reset, reconfiguring everything from scratch, and cloning my PC’s MAC address to my Xbox, the NAT type finally changed to open. Even though the issue wasn’t directly Swoop’s fault, their support team still went above and beyond to help me troubleshoot it.

This level of customer service is something I never received from Superloop.

Swoop’s staff actually listen. They don’t rush you. They don’t treat you like a number. They genuinely try to fix the problem, even if it’s something outside their usual scope.

Between the stable lifetime pricing, the excellent customer service, the smooth activation, and the fact that they didn’t raise prices when everyone else did, I honestly feel relieved to have switched providers.

I’m extremely happy with Swoop so far, and I truly hope to stay with them for a very long time. Thanks Luke K

My internet was not working after maintenance, I called and Kris was very helpful. He organised a reset of my NBN and got me all sorted and back online in about 10mins. Thanks Kris, appreciate your help mate. Show details

After waiting for 45 minutes and then being redirected to another number I finally hung up. I then sent an email to accounts and was answered around 10 minutes later. Ron was very helpful and understood my frustration in getting through, as all I wanted to do was up date my credit card details. Thankyou Ron, much appreciated.

I was assisted by Care for my issue at Swoop. Care was polite, professional, helpful, understanding and committed in helping me resolve my problem. Care solved my problem quickly and efficiently, thank you very much Care and Swoop.

very good customer service from John. Very professionally taken care of my problem and resolved it. happy with John service. He is asset to your business. Thank you John Show details

Could not speak highly enough of the support staff at Swoop BB... The lady (name unknown) Wesley - Jason & Kris who spent a considerable amount of time solving my problem... Thankyou for your help in solving the problem sincerely... Was looking at switching providers before BUT decided to stay with Swoop because of their knowledgeable support staff.... Cheers Garry....