Superloop

Shenith was extremely helpful and patient with helping me with my queries. While we were unable to resolve my issue due to technical challenges in my connection, Shenith ensured that my concerns were addressed and next steps were booked in place to help resolve my issue asap.

Ahamed gave me Excellent customer service! He is friendly, professional, and very helpful. He made the entire experience smooth and pleasant. Thank you for your outstanding support!

Initially was provided good service, but between April & May 2026, the scheduled outage became frequent until around late May when my service was lost, I realised horror when I could not get a human support, yes could login to the app but just can’t… Read more

get to a fixing solution, eventually managed to talk to a support desk but an issue was not fixed, I decide to cancel the service. It will take them 30 days to process the cancellation request and still charge me for another 1 month. Beware of this ISP, very horrible technical support and you will be charged for extra month after cancellation.

fast service expert AI and it all worked love superloop

Amangi was really helpful and had me up and running in no time

Helpful advice and fixed our new configuration with super loop from Telstra in record time. Great to talk with someone who knows how to solve problems. Ps:- (I would be still on hold now with Telstra)

Milan from Superloop was absolutely amazing in assisting me with moving houses and their offering to ensure I was getting the best value. Highly recommend their service. They value customers.

I had a great experience with Mario, who was extremely helpful in transferring my internet connection from one property to another. He made the whole process easy and also helped me find a great package that suited my needs. There was an issue with the connection, but Mario followed up with me, called me back, and made sure the problem was… Read more

resolved quickly. His communication, professionalism, and willingness to help were excellent throughout the whole process. I really appreciate all the support Mario provided and would highly recommend him to anyone looking for great customer service. Thank you, Mario, for all your help!

False Marketing – Paying for 1000 Mbps, Getting Constant Dropouts. I signed up for the 100/1000 Mbps plan expecting premium performance. Instead, my internet is painfully slow and disconnects multiple times every single day. The marketing is entirely misleading. I am paying top dollar for a service that cannot even maintain a stable connection, let alone reach the advertised speeds. Avoid this provider if you need reliable internet.

Was paying extra for my '100' upload speed. Meanwhile, everyone on cheaper plans were migrated (for free) to faster speed tier. Hours on phone, trying to negotiate. Result, "Bad Luck" Last straw, email telling me my STATIC IP will be changing. On phone hold 30 minutes, then told to do live chat. Live chat tells me to phone. Couldnt even make it… Read more

easy to leave, with their 30 days notice 'nonsense' This mob started great, now they make Telstra look good. Would not recommend to anyone. And I'll be telling everyone why.

My experience with Superloop has been extremely disappointing from start to finish. I was with MyRepublic before Superloop took them over, so I was with them for many, many years before having to bail. The internet service was unreliable and consistently failed to meet my expectations. After ongoing issues, I decided to cancel my service because… Read more

I was no longer willing to pay for an internet connection that wasn't performing as promised.

Unfortunately, the customer service was just as frustrating as the internet itself. I spent far too much time trying to resolve the issues, only to be left disappointed. During the cancellation process, I was told I would receive a refund. Despite that assurance, I have still not received it. Based on my personal experience, I cannot recommend Superloop. Between the poor internet performance, disappointing customer service, and an unfulfilled refund promise, the entire experience has been incredibly frustrating.

If you're considering Superloop, I would strongly encourage you to research other providers before signing up. I certainly wish I had.

Sheryl is amazing It was my first time using their service and I had to wait for my car that took my modem she waiting on the line and scheduled a call back in the exact time i mentioned and my wifi was connected the moment i plugged my nbn, amazing experience and super easy.. love it thank you Sheryl

I want to give a big shout-out to Sam (Network engineer)from Superloop’s technical support team. From start to finish, Sam was excellent, patient, and genuinely helpful in getting my internet connection set up. He walked me through every step clearly, never rushed me, and made what could have been a stressful process completely seamless. His calm… Read more

and professional manner made all the difference. Sam’s work truly needs to be recognised, he went above and beyond, and Superloop is lucky to have someone like him on the team. Thank you, Sam, for the outstanding service!