Launtel Residential

Prompt and efficient customer service, excellent follow up and was connected and switched over to Fibre to the Premises within 2 working days, this included nbn co running new cable to the house. Since connection the download speed has consistently… Read more ·  2

been around 250 Mbps and uploads 25 Mbps, as per Launtel’s Superfast plan. Super impressed with the team from Launtel.

Launtel leaves the rest far behind – We recently changed from Aussie BB to Launtel and we couldn't be happier. Our entire network is now running to its max capacity without any glitches or dropouts and is consistently performing as expected and beyond. Our live surveillance feeds are a… Read more ·  1

good indicator since switching to Launtel as there are no dropped frames when viewing live unlike our previous ISP. Also streaming is flawless and downloads are faster and not stagnating like they use too. Our weak link is an older Wifi 5 mesh system which is now showing its limitations even though it is running at its peak. We haven't tried hard wiring because the Wifi is performing so well with Launtel. Also the set up and seamless auto configuration when we first connected was super quick and responsive. I cant say enough good things about Launtel, they have just been awesome overall and their Customer Service and follow ups have been second to none. Launtels pricing is also excelled when compared to others similar offerings and their portal is easy to navigate and understand let alone responsive. I don't miss ABB at all nor the constant network maintenance msgs and other inconveniences and inconsistencies. I wish I had known sooner about Launtel, they are definitely a breath of fresh air when it comes to ISP's. Very Highly Recommended. Thanks Launtel!

I recently had an internet outage and received absolutely outstanding customer service from Sophie R. I contacted support late at night, and Sophie was calm, friendly and incredibly helpful. She provided clear, easy-to-follow instructions and patiently worked through the issue with me. When the initial troubleshooting didn’t resolve the problem,… Read more ·  1

she promptly raised a ticket with NBN and kept me informed about what was happening and what to expect next.

What really impressed me, though, was the follow-up. When Sophie returned to work the following day, she made a point of checking on the progress of my issue and continued to keep me updated. At no stage did I feel as though I had simply become another ticket in a queue.

Sophie’s communication, follow-through and genuine commitment to helping were exceptional from start to finish.

I’ve already told Sophie directly that she’s a customer service superstar who deserves a pay rise — and I hope her managers see this review and agree!

Thank you, Sophie, for going above and beyond. Service like this really does make a difference.

We have been with Launtel ever since we finished building our home in 2020 and they have always been amazing at sorting out connections, providing advice as to best products, and resolving any concerns. Recently, the physical NBN connection to our house needed to be relocated due to renovations, with a number of complications (nothing to do with… Read more ·  1

Launtel) along the way to having it reconnected.

During this process, we have very much appreciated the support of Alex from the Launtel team, who's quick responsiveness and regular check-ins throughout this process, gave us confidence that there was eventually going to be a solution. Further, we were impressed at the speed in which Alex was able to follow up on our issues directly with NBN, in a highly efficient manner, arranging NBN appointments within just a few days.

Of course, the above doesn't even take into account the fact that Launtel also offer the best available internet speeds, which was the reason we approached them in the first place.

Highly recommended

They are the best Internet provider you will find in Australia! We started with them over six years ago, when we couldn't find a reliable connection at Wentworth Point (the only option was horrible Homelinx/FuzeNet). From day 1 with Launtel we had stable and fast, reliable connection. Whenever they were issues with FuzeNet (as the main provider… Read more ·  1

at our place), Launtel was stepping in and fixing it fast, while keeping us informed. If there was anything we needed help with, their support service was always there (phone or email) to assist and help us.

Five years ago we moved to another place and stayed with Launtel, as we already knew that we can trust their service. Yes, they might be slightly more expensive, but you get the quality of service you won't receive from other telcos.

One of the best features are their daily charges (instead of monthly) and the option to pause the service when you are away. In our case, as we travel a lot during the year, we saved heaps of $$$ when each time we could pause the service for 2-5 weeks. Also, you can change the speed of the Internet for a day (or two, or as many as you need) instantly, depending on you needs.

Do yourself a favour and contract them if you want reliable and headache less service. You won't regret it. I mean, there is a reason they are one of the best reviewed IP on Product Review.

Been with Launtel for quite a few years now and couldn’t be happier. This week for my first ever fibre failure I had the joy of some construction works up the road messing up the connection. Launtels amazing customer service shone brightly when needed most, both in making things happen fast and keeping me informed. An absolutely amazing internet company staffed by some of the friendliest people out. Show reply

I am so impressed by the lovely customer service. But also by the data speed. I work from home and need robust upload speed as well as download speed. And the ultrafast is only slightly more expensive than the Telstra 5G slow service I was getting. Highly recommended Launtel. Show reply

Have had a mostly good experience with Launtel, been with them for around 5-6 years. I would have treated customer service 5 stars, till the last time I called. I rang because I was paying for the 500/100 tier but only receiving 200-250 mps. So I tried to get what I'm paying for. The disinterested kid on the other end tested a few of my devices… Read more ·  1

and my macbook alone was getting up to 400mps. He told me that that's what they expect to get to. I said something to the effect of "but then you should be advertising that rate- but you're telling and charging 500- your company has set my customer expectation to be much closer to 500". Crickets and no F's given. :( He told me that unless I buy the latest modem tough bikkies andended the call. (I bought my current $160 modem because of launtels recommendation when I joined them- which extra sucks when I had a FREE optus modem) That's definitely not the usual rate of service I got with launtel, but it burned to be honest. So i dropped down to the 250mps tier and looked for another provider. I'm a single mum and life got in the way. I ended up not transferring.

Now (August 2026) I've just opened an email to see they're bumping up the price to over $127 per month!!!

I saw another reviewer mention this same price increase and Launtel respond with "Their costs" argument. I understand the business has costs, but when all you do is internet- no home phone line, no entertainment packages, no insurance benefits, no bells and whistles- and your CHEAPEST plan STARTS at $127.75 per month, somethings very wrong.

Your price was always premium as far as my extensive research showed. That was reluctantly bearable, but your costs are no longer translating to value. I'd rather not have to do the Telco research again but my hands has been forced- your competitors are too strong and more affordable.

Have been a loyal customer for a few years but just received an email saying they are putting our price up 22%! Just an absolute price gouge hoping customers are dumb enough not to check.

Launtel were good, infact very good , until.....they got rid of the 25 mbs. Plan and have appeared greedy in their daily use charge. I have never experienced great tech support apart from launtel, yes I do understand their business model pay for what you need , but in saying that your prices have come to a head, to a point where you could call… Read more

yourself Telstra , and dont take that as a compliment. I do believe you should offer mth to casual plans, you have a great service but thses days I would not pay what your asking with a casual plan......to me .....and I have been on the internet since it became public $90 is fair for the 500 mbs plan , and of course charge a bit more for the casual plan. You have a great service, good and friendly it staff , don't cook the goose by getting greedy

New pause unpause charges. FYI. Phone experience asking for some info before making any decision. Extremely helpful and clear information given. Also apologetic re recent change. We have two houses and live 4 nights in one for work and than 3 nights at ‘holiday home’. Seemed launtel would be the answer from heaven, however they have introduced… Read more

‘unpause charges’ of just over $5. The way this works is you can pause a service, but now when you unpause it, you are charged. For us, each week we would pause one place, unpause the other and then do the same again on return ie 2 unpauses. $10/week extra….over $520/year extra. Our work is about to change so it might be once a month soon. Even if we did it once a month between the 2 properties, it would work out as an extra $120/year. This threw the spinner into the thinking cogs when doing the comparison of having 2 internet permanently serviced homes. Just very disappointed because like many, I have had a bit of a gut full on the over promising, under delivering and we don’t need 2 million Gb’s a day. Sad….seem like a great company to deal with.

It's been about 2 months since I moved from TPG to Launtel and I couldn't be happier. TPG was an absolute nightmare and it took me over 2 hours just for them to agree to disconnect my service (I basically had to beg them). Launtel on the other hand was absolutely fantastic from the very first contact. I spoke to three individuals: Damon, Faye and… Read more ·  1

Jacob S. All were fantastic, helpful and patient, but Jacob went above and beyond - he was absolutely fantastic and I hope he gets recognised for his exceptional customer service by his managers at Launtel. I loved the ease of connection, the non-affiliated advice around which router to buy, and the ability to pause my service in future. So happy I made the move. The speed has been consistently good with no drop-outs like TPG used to have. Loving it!

I was with Launtel for a few years. I recently changed because my circumstances have changed but they still provided amazing service even though I was leaving. The service here is amazing and I would recommend them to anyone for who the product match their needs. Great company and team. Show reply

Launtel have always been amazing, the staff are kind and patient, the service the BEST I have ever received from any company. They are always available to you, emails and calls answered promptly. Today, I received an email regarding pricing. I just assumed it was an increase.. but NO! A decrease, just like that, daily rates going down. WOW.. Launtel, you never cease to amaze me! Thank you! Show reply

I can't recommend Launtel highly enough. We had a recent NBN outage over several days; their follow up and communication throughout was immaculate. The team provided regular detailed updates, and whilst they were unable to fix the issue with NBN, they certainly did their best ! The team are responsive and accommodating with any other queries we have had since joining their service in Dec 2025. Show reply

Lucy was a fantastic help! He was absolutely fantastic and offered a very professional and helpful service. Lucy assisted me in getting my Internet connected and stayed on the phone to ensure it had connected properly on my end. I am very satisfied with my Launtel service and I owe Lucy that for offering customer service that you very rarely see or get these days. Thank you Lucy. Show reply

Have always had an amazing experience with Launtel, and no different lately. Faye was amazing in helping with my NTD upgrade and keeping me in the loop every step of the way, and Honey and Jason were great in following up and making sure everything was ticking along perfectly. Great customer service from a local business that provides a premium service, thanks team! Show reply

Jacob S was patient and kind. We both troubleshot errors together, and it ended up being a fibre issue on NBN's End. Jacob and the team provided me with updates based on the incident ticket with NBN. They also have a lot of networking tools and services on their website as part of the portal that bigger telcos don't offer to customers. Launtel… Read more ·  1

is a fantastic service and has great customer service. You get what you pay for, and I would rate them highly.

Having been a customer for nearly 12 months, I'm now switching to a new ISP. Support staff are excellent and respond quickly, but I've experienced significant latency to Sydney gaming servers during peak hours. I've had extensive conversations with them and provided substantial evidence of where the issue lies in the network, but it remains… Read more ·  1

unresolved — so I'll be trying alternatives.

If you're a gamer playing latency-sensitive games hosted on Sydney servers, I'd caution against this ISP. If that doesn't apply to you, they provide an excellent service.

Alex K at Launtel has provided an outstanding experience, going above and beyond to assist us in navigating an extremely challenging provisioning process for an old property not in the NBN database. The Launtel team kept us informed all the way and worked with us to provide the NBN with the most comprehensive information, which helped expedite the… Read more ·  1

connection immensely. Launtel will continue to be my preferred ISP, and will be recommended to my clients!