9,866 reviews
AI reviews summary
Tangerine Telecom receives high praise for its sales and onboarding process, with many users highlighting competitive pricing and professional staff. However, a significant segment of customers reports severe technical issues, including inconsistent speeds and frequent dropouts, particularly following a recent network migration. While the sales experience is often seamless, technical support and billing disputes are major points of friction for dissatisfied users.
Pros
Cons
Verdict
Tangerine Telecom is an attractive option for consumers prioritising low costs and a smooth initial sign-up experience. However, the high frequency of reports regarding unreliable speeds and difficult technical support suggests it may not be suitable for those who require a guaranteed stable connection for working from home.
Spoke to Precious on the phone, They helped me sort out new plan with ease. hope the service of the internet its self is at good as the customer service I got. :)
Skip the crap and head straight for something better- not Tangerine. Have been paying for 400/40 for several months, never received speeds over 200/20, when questioned they ran tests but never resolved the issue. I then spent two weeks without internet because it would consistently drop below speeds of 25/5 and I was unable to use anything… Read more
requiring internet connection, then when contacted, Tangerine did tests and again did not resolve. My billing period ended on 27/07 and I applied to cancel the plan on 29/07, I have now been told that I have to continue to entire one month period and then pay for that entire month even though the NBN box is off and I'm now with a new company. Would have been happy to pay for the last month that I actually used, but hey, they have to make money somehow!
I spoke with Precious and she was great in handling my questions and talked me through every step of the process. She was patient and amazing. Really made the process smooth sailing
Reviews with attachments
They explain every thing well and tell you what to do step by step. Great service loved it Show reply
I rang Tangerine for a NBN plan, switching from MORE on a Friday afternoon (3pm). JC from sales was very efficient and easy to talk to. The switch happened at 10.30pm the same day. 5 minutes later I was operating on the Tangerine NBN. I couldn't have asked for an easier transition. From my experience, I can only recommend this service. Thank you JC and Tangerine, Ernst Show reply
Signed up online 3 days ago, received a message the following day notifying me that the service was ready. I plugged in my BYO modem and internet was available straight away. No set up required, very simple. Called Tangerine hotline and the longest wait was around 15 minutes. Internet speed has been consistent at around 25mbps, hasn’t experienced any drop out at this stage. Show reply
I am really happy to avail home internet with Mj from sales team she is very helpful and there is no 24 hrs or more waiting i got Internet connection within few hrs. Thanks Mj you doing a reallly great job. Show reply
I would like to share my positive experience with the NBN customer service agent, Precious. Precious was extremely helpful and knowledgeable while assisting me with setting up a new NBN connection and explaining the available plans. She took the time to clearly walk me through different options, making it easy for me to understand what would best… Read more · 1
suit my needs.
Her communication was friendly, professional, and patient throughout the conversation. She answered all my questions in detail and ensured I felt confident in choosing the right plan. The whole process felt smooth and well-guided because of her support.
Thank you, Precious, for your excellent service and for making the setup process simple and stress-free.
I changed from Telstra and got the tangerine EERO 7 modem and it was very easy to hook up. When I spoke to the lady on the phone. She was very patient and amazing Alex Tomagan the guy who set it all up for me on the phone in the beginning was very patient very kind and lots of information which I found fantastic even from getting the delivery.… Read more · 1
Everything was very easy. My Internet is super fast and my mobile phone connects to the Wi-Fi when it would never do it with the Telstra 5G box I always had to use my data so I’m super super happy and the price is so much cheaper than the Telstra plan thank you so much tangerine. I’m so happy with my choice to change and I have been a Telstra customer for a long time, thank you so much very very happy.
Fabulous service on the phone, very helpful. Highly recommend this service and will recommend to other people. Show details · 1
Vin and Ben were extremely helpful, patient, and professional throughout the call. They explained everything clearly and made the process easy. Show details · 1
Tangerine made switching to them as our broadband provider, including FTTP connection, quick, easy and seamless. It required very little effort or stress on our part even though it took a few weeks for the NBN appointment to happen, which is usual. We are now getting great internet speed, no more dropouts and easy online account management for a much better price. Happy customer so far! Show details · 1
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After a little bit of a rough start, these guys have turned it around completely. They were a little difficult to get into contact with to start, but they were also quick to escalate the situation and even offered to call me. After being connected with a very helpful tech. She was able to get me connected within a 9 minute phone call. Since being connected has been flawless so far. Show details · 1
Internet has been reliable since i joined 7 months ago. No drop outs which is good. No issue and staff were helpful and the waiting time wasn't too long. The speed of 50/20 is accurate. Overall with Tangerine, im satisfied with speed, no drop outs, and good customer service. Show details · 1
You won't find a faster better deal at the moment. Fast speeds no drops outs. Works as an ISP should. Very happy with my service. Would definitely recommend. Show details · 1
I swapped my mobile and NBN connection over to tangerine I love the fact that they answer the phone that easier to communicate with and Manny was so good in understanding my needs Show reply
I became a Tangerine customer when my previous ISP, Buddy Telco, was acquired by them. While I have no major complaints about the internet service itself, my experience with their customer treatment has been extremely disappointing. I recently discovered that my monthly plan had increased from $99 to $119 for exactly the same service. What made… Read more
this particularly frustrating was that I received no prior notification of the increase. I only became aware of it after reviewing my bill and raising the issue with Tangerine.
To their credit, they agreed to refund the overcharged amount. However, just one week later, I received a notice advising that my plan would officially increase to $119 from 1 July 2026, accompanied by a temporary $5 rebate for six months. This felt less like customer service and more like an attempt to push through a price increase after being caught out.
What concerns me most is the apparent disregard for transparency. Telecommunications providers are expected to provide advance written notice of price increases. Sending a notice on 5 June for a price rise effective 1 July provides only 26 days' notice. Whether intentional or not, this approach does not inspire confidence and falls well short of what I would expect from a company that values its customers.
The whole experience left me with the impression that Tangerine is relying on customers not checking their bills, not understanding their rights, or simply deciding that challenging the increase is not worth the effort. That may be a profitable business strategy, but it is not what I consider honest or customer-focused business practice.
As a result, I have moved to another provider. Unfortunately, this experience reinforces my view that finding an ISP that genuinely prioritises transparency and fair treatment remains surprisingly difficult.
Based on my experience, I cannot recommend Tangerine.
Hi Olivier, thank you for sharing your… Read more (+1 reply)
Worst service i have had in Australia! Poor connection! Charged for first month no service! Show details
Hi David, we are so sorry for this experience.… Read more
Latest follow-ups
very helpful Realyn from Sales, most helpful Realyn from Sales, Show reply
Follow-up · The Install Crew were friendly and open to suggestions on the cable routing. The internet speed when completed was excellent. Never seen such high speed. Overall the service was very good and tidy.
Tangerine – I am with Tangerine for about 4 years or longer. I was always very happy until the last 6 months. The connection quality and speed in peek hours has… Read more · 2
drastically declined from excellent to bad. … (mediation)… After rebooting the modem the internet speed increased. Tangerine run some speed test and wanted to reset the modem or NBN box, but we could not do it that day. Unfortunately we kept missing each other afterwards; company tried to reach me as well as I tried to call back, but the colleague was not sure what suggestions the first agent had in mind. Positive: I give them credit for the calls and intends. Negative: Keeping appointments is not their strength. They call when it suits them. Overall: Internet speed is ok now - I am satisfied and hope I won’t need support anytime soon. Thank you.
Follow-up · Tangerines service was absolutely lovely in the past year. Superb 10/10 and recommended.
Follow-up · 2025-26 Superb service. 10/10 and recommended. Their service is fantastic.
I had a problem signing up online when the payment did not go through. I called Tangerine, and Realyn from Sales was very patient and helpful with the details. It didn't take long, and she had everything fixed in no time. She is a valuable asset for the company. Show reply
Follow-up · I did not have a smooth transition, as I could not connect even though it was supposed to be active. The overseas helpdesk was not much help and said they would send me a replacement router with their settings. I had to reset my router to factory settings, and then got everything working.
Find out how Tangerine Telecom compares to other Internet Service Providers
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Positive reviews
I had a very good experience with Tangerine Telecom today. The sales representative was friendly, patient, and explained everything clearly. They answered all of my questions and made the process of changing my service from More Telecom to Tangerine very easy and stress-free. I am very happy with the customer service I received and appreciate the… Read more
professional support. Thank you for making the whole process smooth and pleasant.
MJ from Sales Team provided excellent service. Thank you!
I had to add the 30G sim only plan after getting the NBN connection, so I called customer support. MJ from Sales Team assisted me professionally and efficiently going through the whole process. Everything was smooth and pleasant, and I am very happy to have talked with her for my additional request.
I had a problem with my upload speed and connection to the internet. I rebooted my modem and nbn and lost my internet connection altogether. Do do from Tangerine support was very helpful and solved my problem to my satisfaction
Negative reviews
Horrible company - would avoid them at all costs. Was pulled in by their cheap pricing but trust me, the headache and the lack of customer service well worth paying more somewhere else. I've been contacting them for weeks. Without fail, they close all my cases without even contacting me. Their service cuts out 20+ times a day, you can't get in… Read more
contact with anyone that will fix the issues. When following their troubleshooting guides it somehow made things worse.... I even upgraded my plan thinking it was the speed but literally nothing changed.
If you want reliable internet, good customer service...avoid this company.
Monique, hi. We are so sorry to hear about this… Read more
Constant internet drop outs. Incredibly rude tech support. After years of being with this company I left and switched to another company and have had perfect internet coverage for a much cheaper price than Tangerine.
Nlongy, hi. We are so sorry to hear about this… Read more
Asked for a payment extension, said on app that because request was within 14 days that it had been approved.. but that was not correct. Had $75 in my account to buy food for the week as I am a disability support recipient… and tangerine direct debited my account, leaving me with no money to feed myself for the week. Huge inconvenience as I’ve… Read more
had to attend a Salvation Army site that was half an hour away from my home to get assistance with food. Terrible billing service happy to take my money instantly but can’t give it back instantly in this day and age of 2026 and technology.. such rubbish!! have put a complaint in with the TIO, because they should know how unhelpful they are when it comes to situations like this and putting me in a crisis.
Vanessa, hi. We are so sorry to hear about this… Read more
Recent reviews
Have been a long time customer of Tangerine with excellent service in all respects. More recently I applied for NBN fibre connection to my home, a “big shout out” for the consultant Yana I spoke to whom was extremely helpful in the process of getting this all sorted out, truly an asset to Tangerine’s ongoing success.
Jhon Precious Basubas was so fun in the whole process of adding anew mobile number. She made a normally boring process intersting and funny. Not to mention the cool name of 'Precious'. Thanks
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Maeley, hi. We are so sorry to hear about this… Read more