Best Buy Lighting

I needed a replacement for a specialist globe in a bathroom combined light/fan/heater. Dispatch was extremely fast - I placed my order on Friday afternoon before a long weekend and it was dispatched that afternoon.

Zero respect for customers Staff were incredibly rude with no basic manners. Customer service was dismissive and unhelpful. Please double-think before you buy anything from them. I was told one thing before buying and got something completely different after paying. I confirmed the return process with a staff member (Bakesh) before ordering, but… Read more

once the product arrived and wasn’t suitable, he completely changed his story and was extremely rude. When I spoke to a so-called senior person (Han), he was even worse — no manners or respect for customers. They told me they’d deduct 20% from my refund and that I had to pay for my own return shipping. When I was asked to provide proof, I simply asked if that meant I’d get a full refund and they would cover return shipping — and of course, no clear answer. They just keep making excuses. This company is dishonest, unprofessional, and not worth your time or money. Avoid at all costs!

Prices were fair and keep me updates. Delivery came on time and parcel were well packed. Support replied quickly and fixed a small hiccup. Simple, smooth experience, I would buy lighting here again.

Fabulous lamps but had to wait longer than advised as out of stock – I waited about 4 months for my 2 table lamps to come into stock. I was advised that I would have to wait a few months, but they did take longer. However, Best Buy were transparent about what was happening with my order, I could get them on the phone, and when they did arrive a few days ago, the lamps exceeded expectations. They are Mercator RYE… Read more

lamps - very well made, attractive, a fabulous price and very well packaged to avoid damage - unlike Temple and Webster lamps. I have given them 4 stars because they should have advertised them as out of stock on their website and they could have been more proactive with updates. Incidentally, all suppliers were out of stock of this particular lamp. If you want a well-made lamp that looks fab and is a really good size for bedside tables, look at Mercator RYE. The best price is prob still with Best Buy as well.

Happy Wife – Ordered a standing lamp and delivered to Central West NSW within 7 days. Product met our requirements as replacement for a similar aged light. Price exceeded expectations. Couldn't be any happier. Show details

I ordered 3 lights in august paid $150 for fast delivery. It is now 29th September and I have received my 3rd light last week.. I paid for the fast delivery cause it was suppose to be the same time the electrican was booked in...so the electrian is now booked for the next 2 months... I wouldn't buy anything off these people...one light then another month another light and finally I have 3 without an electrician Show details

"Worst Buy Lighting". I've never encountered such rude, unhelpful customer "support". Their online shipping fields mis-capture my correct address. I noticed this early on the order confirmation receipt. I advised them immediately. No response. 2 days later I followed up and was told it had already shipped (to the wrong address) and there was… Read more

nothing they could do. In the back and forth they were incredibly rude - to the point where they effectively stated it was my mistake - like I didn't know my own address - and pretty much said "too bad". I assume Han - the rude representative who replied to me - must be the owner, as no employee who wanted to keep their job would ever adopt this sort of tone with a customer. They have my money. I have no product. BUYERS BEWARE!!!

RUN! Save yourself from all the hassle and disappointment. They are using a I courier that is ruined and with bad reputation. I ordered from BestBuy ligthing, and my parcel never arrived. I ordered on 12 Feb, 2 and a half weeks later no news about my order, left in the dark. Never been contacted nor sent an update in my email. When I checked on… Read more

the tracking, they said they tried to redeliver on the 14 Feb, but I was at home the wholeday and no one tried to deliver. They did not leave a notice/instruction card for my parcel, instead they let me wonder where my parcel at, waiting for nothing. When I called the delivery company, they said the good old excuse they say all the time “tried to deliver, no ones home” when in fact, they never really tried. They are either lazy people, or scammers and here’s why. They would not try to reachout to you, so that if your package isn’t claimed for a long time its theirs and simply mark it as “lost”. If you call them, for a redelivery, you have to wait for another 24-48hrs and charge $5. If you choose to pickup at the depot, goodluck, process still takes 24-48hrs and you’d be lucky your item is in good condition after a beating. They should have never used a cheap, bad record, unreliable delivery company, Aramex (formerly known as Fastway Courier).

Very helpful in trying to source a replacement for my bathroom ceiling 3 in 1 heating element, contact was good and final price very good. Highly recommended. Show details

Fantastic service and delivery easy very happy will be ordering again Show details

Very nice table lamp design, the cover on top shields direct glow on eyes and can can angled in various positions. Show details

Ordered on line and goods were dispatched without delay and, the best news, at the right price. Will certainly buy from them again. Show details

Exactly what I wanted. Received quickly & well packed to avoid breakage

Great quality globes at fantastic price and delivered in record time.

The item was well priced and shipped very quickly. Bookmarked this site to use in the future. Thanks B B Lighting.

Very good customer service and fast delivery, Thank you very much. Show details

Great range of lighting, Good customer services, fast delivery, highly recommended A++++

Online purchase, good price & shipped without delay. Happy to use again. Show details

Don't trust them – Ordered outdoor lights from this company that were advertised as in stock. Received an email the next day that they had cancelled my order as the product was not in stock. They also stated that the refund had been given. This had not occurred. 5 days later, with repeated assurances that the refund has been made (though the date keeps changing) … Read more

it has not gone through to my account. I'm not sure if they are scammers but I will never buy from this company again. Nor will I probably ever see the refund. There seems to be no way to redress this.

Brand new broken table lamp – I ordered 2 from Best Buy Lighting.Order number:37419.First and last shopping from them Arrived on Wed.13th March 2024.One of a lamp bottom completely broken.Each cost AU$30 Two identical package arrived and one of them bottom part broken and a lamp useless. I payed with postage for both AU$67,99 Very expensive for 1 metal table lamp. I do not recommend to buy from them

Best Buy = Worst Customer Service! – Ordered a pendant light which was listed as in stock on their website. Organised an electrician to come out and install the light. Given that it was nearly two months ahead of time, I thought this would be plenty of time to receive the item. Then a couple of days later, received an email stating that the store had "just run out of stock", but when… Read more

I called, they said their supplier had "been out of stock Australia wide for a while." The staff on the phone sounded like they wouldn't be able to organise themselves out of a wet paper bag! Completely incompetent and have no idea what they're doing. I also had to call about 4 times before the phone even connected! Do not purchase from them!

Dodgy Business Practices – I bought two bedside lamps and a floor lamp from this company on 18 August 2023. All items were listed as in stock on their website at the time of purchase. I was advised shortly after placing my order that the bedside lamps were out of stock and would be available in early September. As I was moving interstate in September, I advised I was happy… Read more

to wait for the lamps as long as I had received them by this time. By 16 September, I had not been contacted and reached out to ask when I could expect the lamps. I was given a new ETA of late September. I asked to change my shipping address to my new address and then was told I would have to pay an extra $33.30 in shipping costs. At the very least, I would expect a company with decent customer service to offer to cover the difference in postage considering I would have to wait well over a month for an item that was falsely advertised as in stock in the first place! From the other reviews, I can see this is a regular occurrence and is an extremely misleading and unethical business practice. I would strongly advise against purchasing from Best Buy Lighting.

Inaccurate stock – Stock isn't accurate on the website. Completed an order, then get an email a day later saying the item isn't actually in stock and asking if I wanted to wait two months for it to arrive. Even after informing me they haven't updated the website to reflect they don't have it in stock. Massive bait and switch.

Poor Customer Service – Will never purchase from these guys again. Ordered an LED strip lighting kit, arrived DOA and they didn't want to know about it. Just told me to contact the manufacturer and fill out a warranty claim. Poor customer service guys, never again.