7,395 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment for Tuiss Blinds Online is largely positive, with customers frequently praising the quality, precise custom sizing, and ease of self-installation. Many buyers appreciate the straightforward online ordering process and prompt delivery for their window furnishings. However, a small group of reviewers experiences frustration with delayed customer support and difficulties troubleshooting motorized features or app connectivity.
Brilliant service and a great product excellent customer service Delivered on time and very easy to assemble this is the 4th set of blinds purchased l would highly recommend Show details
Ordering online was easy, great communication along the way as the blinds were made and then shipped. Blinds delivered safely and well rapped. Once all unrapped, DYI was easy, blinds fitted exactly, the blinds look great in position and provided the finish we desired for our ensuite. Great product, thanks very much Tuiss Blinds Online. Show details
- +1
There is no customer service from this company that is even satisfactory anymore. Buddy the AI assistant is a bust, ditch him and fast. Get some real people and support them to provide customer care that is worthy, as what you provide is awful. We received our blinds 13/6/26 (Order AU6005341WB ordered 11/5/26) that two of the four blinds, not… Read more
only arrived the wrong colour (two of them were yellow and didn't even match the base blind) and were not even manufactured to the measurements supplied. Not wide enough by 1cm on both blinds, therefore would not sit in the bracket.
Despite paying for Sure Size Measurement insurance (This is a service that seems to be a complete waste of money), these blinds were arranged to be picked up. One team member advised we didn't need to send them back, one team member said we did, so the blinds were arranged to be picked up. Collected 27/7/2026 Via Direct Freight Express.
Emails from [Name Removed] and [Name Removed] went unanswered for weeks, if you call, the phone hangs up after three rings when you ask to speak to a team member. 4 months after my initial order and still no blinds.
I finally received a message today 16/9/26, saying I need to provide photos again and that my blinds are have not been reordered or remanufactured!! What is actually going on here? I've now been asked to resend photos of the blinds and measurements when these have already been sent previously and the blinds collected from our premises and delivered to your warehouse 30/7/26.
This feels extremely misleading and deceptive and the Department of Fair Trading will now be involved. Full refund request sent to Abhishek Muddannavar 16/9/26.
This was my third order with blinds online. A few niggly issues sorted for the last order were done well. I don't know who these Tuiss imposters are, but bring back the old company. Maybe the name change is all apart of the misleading and deceptive behaviour exhibited.
Reviews with attachments
Easy to order and easy to install! (Literally my first time using a drill and it was so simple). So far great quality, no complaints :) Show details · 1
Easy to order, quick delivery and affordable. The blind provides the privacy we need. Show details · 1
The blinds are absolutely stunning and the quality is impeccable Show details · 1
The quality and price of the curtains were excellent - absolutely love them. Show details · 1
They fit perfectly work as you would expect so overall very happy especially the quick turnaround around. Show details · 1
Process was super easy! Samples all came super quick and the fabric was lovely. Easy to install and soooo much cheaper than actually getting them made and installed!! Highly recommend !!! Show reply
The whole process was simple from the get go. The hardest issue I had was deciding on the type and colour of Blinds I wanted from the extensive range! If anything, the website has too much info! I settled on honeycombed click and fit and that's exactly what they were... click and fit. No tools required and the process was easily completed by myself (65F)! I have already noticed their great insulating properties. Loving the look! Show details · 1
Absolutely love these very happy with them they look just how I imagined Show details · 1
Very impressed with the service and quality of the blinds. Fit perfect and so easy to install! Show reply
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It’s the second time I’ve ordered from this company, the first time was roller blinds and the second Venetian blinds. Both experiences have been fantastic, the product and fitment has been perfect. Thank you! Show details · 1
Absolutely thrilled with my 3 Roman blinds. Awesome offer of buy two get one free too. The fabric is stunning and so beautifully made blinds. Will definitely be a returning customer. Husband was happy with the installation and said it was not complicated. Show details · 3
We have now bought 6 blinds from this company. The quality and value is bar to none. Easy installation with the Twist2Fit was amazing! We are very happy with our blinds. We will definitely use them again and have recommended them to family and friends Show details · 1
- +2
We are delighted with our Chinoiserie Naturals Roller Blind. It was manufactured & delivered well before the expected time and I had no problem installing it. We used the blind not on a window but to hide a recessed study nook in our apartment - it's made a big improvement to the look of the room. We also liked that the bottom white plastic rail… Read more · 1
of the blind was covered with the curtain fabric, a nice touch. And it fits the recess well; I made sure I re-checked my measurements several times before ordering. The raising/lowering mechanism is smooth and easy to use so it's not a hindrance to raise the blind every time we need to access the study.
I love how easy it is to order. Installation is so simply. Great value. Show details · 1
Very impressed, the size in was perfect and the workmanship of the curtains excellent,, I will be buying a second set soon Show details · 1
Latest follow-ups
Excellent service and product – From ordering to installing, very pleased with everything. Kept informed at all stages & blinds arrived a week sooner than expected. Blinds are great quality and exactly as wanted. Free samples prior to ordering were very helpful. Show details · 1
Follow-up · Two years since installing our blinds and they're as good now as then. Roll up and down perfectly and no fading even though in full sun for much of the day.
Great Venetians at a great price – Very good quality and arrived quickly. Extremely easy to install. I would buy from them again. Show details · 1
Follow-up · I've had the blinds for 2 years now, and no issues, they still look great and operate well. Fully recommend them.
Delivery time was good. Product quality was good. I would recommend my blind to friends and family. Everything was just easy and convenient. Show details · 1
Follow-up · Installation was straightforward. The blinds continue to operate well, they roll smoothly. They are lasting well. I’m still really happy with them
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Positive reviews
We ordered these blinds for our granny flat. They arrived promptly and all fitted perfectly. We we are happy with the quality and price. Thank you. Steve and Caz Show details · 1
Love my blinds , l now only have one more blind to dress my windows, l highly recommend this company, the quality of materials used are high-end and the finish you will always be pleased with will be buying again in the future Show reply
We ordered three large blinds from Tuiss Blinds and couldn’t be happier with the product and service. The communication throughout the process was fantastic. The colour sample swatch arrived quickly, which allowed us to compare it with other blinds we had purchased off the shelf before placing our order. Ordering was simple and straightforward,… Read more · 1
and the delivery arrived exactly as advised.
The blinds are excellent quality, and the instructions for measuring and installation were clear and easy to follow. We’re extremely happy with the end result and would definitely recommend Tuiss Blinds to others.
Great product, great service, and we’ll certainly be using them again!
Negative reviews
Extra costs for warranty issues doubled the price. Total cost to me : 4 x $200 to install, then manage 3 times the warranty issues. This doubled the cost of the blind from $800 to $1600. The customer service staff were great. No issue. The blind itself is lovely, exactly what I wanted. But you need onsite service and that is not part of their… Read more
business model. Just be aware that you are only buying the product so any on site install or re install costs are additional.
Here's what happened: Faults with a wide roman blind covering a balcony sliding door, required me to get an installer in three times. Once for each resolution. Clips on the roman blind snapped - I was able to replace them myself. But subsequent faults required an investigation or re installation. Not being skilled nor physically able to remove and re install trapped cords required me to pay a local installer to return and perform this part of the investigation. At $200 a visit , this was 25 percent of the initial cost. This was the first visit after paying them to install it, so now that's an additional $400 on top of the cost of the blind. The cords could not be accessed so Blinds Online supplied a replacement headrail. So that's a third time to pay the installer to swap them and re install the blind. Note that my bedroom was exposed to the neighbours for three months to get to this point. The replacement headrail had a motor that was not for roman blinds so that didn't work. Blinds Online supplied a replacement motor. So the blind had to come off the wall again and have this swapped over.
I’ve used this company before and it’s all good if nothing goes wrong but if you have an issue, customer service is abysmal. My Roman blind turned up in the wrong colour. Wait times of over an hour on the phone, and if you request a call back, you won’t get one. No response to submissions on their contact page, no response to emails - even if… Read more
their AI bot says your query is escalated. I ended up waiting 2 HOURS on hold before I got through to an agent. Whilst she was very helpful they are clearly totally understaffed. Blinds Online used to be great but since Tuiss has bought them, customer service has gone down the toilet. Tuiss, hire more customer service people! I’m waiting to see if my replacement blind turns up.
Good morning Awi, Thank you for your… Read more (+1 reply)
Don't buy products or go through this company. Save your money and time. Twist 2 Fit Dual blinds for longer window. Faulty product. Months and months of trying to get sorted with no resolution still. No refund. Company states they will pick up faulty blinds and doesn't pick them up. Multiple dates arranged. The blinds are sitting outside still… Read more
waiting to be picked up again and no-one has turned up after 2 days. Still no refund. And this is with their 'insurance'. Whatever has been spoken to in the emails is not followed through with - not reliable or trustworthy. Horrible experience - wouldn't ever recommend. NOTE: initial 1 star upgraded to 2 star after my refund came through.
Good afternoon Satine, Thank you for taking… Read more (+2 replies)
Recent reviews
Customer service is extremely poor. If you call them you are on hold for such a long time. 1hr.45 min to be exact. Today called again and on hold for 1 hr 5 min and no one answered but they want a do a survey on the call . Haha. Very hard to complete a survey when you haven’t spoken to anyone. Don’t use the callback system as they don’t seem to… Read more
call you back. Even when you email the response is random, no acknowledgement or at time response. I spoke to Jean about my order and she had ensured me that my blinds would have chain control but when received they were wand. I also asked for blinds to stack in the middle, but until they are installed I can’t tell if that has request has been followed. I think it may be the first and last time to purchase from them
Good morning Julie, Thank you for taking… Read more
Our blinds arrived in good time, they are the exact size that was ordered and they are a good quality. We are very happy with our blinds and will certainly us Blinds Online again, when needed. Show details · 1
Extra Information
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18/9 Tuiss/Abhishek again requested photos of the blinds for a third time even though the blinds… Read more