1,354 reviews
AI reviews summary
The Blind Factory receives consistently high praise for its professional end-to-end service, ranging from initial design consultations to final installation. Customers frequently highlight the punctuality and expertise of the staff, particularly noting the seamless process and high-quality finish of curtains, shutters, and blinds. The company is also highly regarded for its robust after-sales support and honouring of lifetime warranties several years after purchase.
Pros
- Exceptional Installation Quality: Installers are frequently described as efficient, professional, and meticulous, often going above and beyond to solve tricky installation issues or cleaning up thoroughly after completing the job.
- Expert Design Advice: Sales consultants receive significant praise for their knowledgeable recommendations on colour, fabric, and functionality, helping customers navigate complex custom orders.
- Reliable After-Sales Service: Multiple reviewers highlight a positive experience with warranty claims and repairs, noting that the company often fixes issues free of charge years after the initial installation.
- Seamless Communication: The majority of users report a "hassle-free" experience characterized by prompt responses, accurate scheduling, and being kept informed throughout the manufacturing and delivery process.
Cons
- Occasional Quality Control Failures: A small segment of feedback identifies issues with products arriving damaged, such as pinholes in fabrics, torn screens, or incorrect measurements.
- Internal Communication Lapses: In rare instances of faulty orders, some customers experienced significant delays (up to eight weeks) and poor coordination between the factory and the installation team to rectify the problem.
- Isolated Professionalism Issues: While most staff are highly rated, a few reports mention rude or dismissive behaviour from specific administrative or installation personnel.
- Variable Product Durability: While many are satisfied with the quality, a few users noted that certain materials felt less premium than expected or required multiple repairs shortly after installation.
Verdict
The Blind Factory is a highly reliable choice for custom window furnishings, distinguished by a professional workforce and a strong commitment to long-term customer support. While rare quality control or communication issues can occur, the overwhelming majority of experiences are seamless, making it a recommended provider for those seeking expert guidance and high-quality installation.
Jhon completed a quick professional and courteous visit to fix the problem with a large blind. I would absolutely recommend his services to everyone. Thank you The Blind Factory and especially Jhon. Show details
Emma helped me pick the colour of my privacy blinds and they look amazing I love the look. Tristan installed the blinds and done a fantastic job I would highly recommend The Blind Factory Show details
As far as I am concerned, The Blind Factory should be the benchmark against whom all other businesses are judged. Their professionalism and commitment to everything they say and do is brilliant. They installed our motorised blinds eight years ago and they have worked flawlessly until I did something stupid and caused one to break. We called to… Read more
order replacement part as it was our fault and I was going yo try and fix myself, but to my surprise The Blind Factory not only supplied the part for free they came to our apartment and fixed it for us free of charge. Jhon the technician was brilliant, fixed it beautifully and even reset all the upper and lower limits for us. Couldn’t speak higher of Jhon and The Blind Factory.
Reviews with attachments
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I didn’t feel any pressure during the quote stage to add more blinds or buy more expensive products, just quick friendly service.I couldn’t believe it when I received my email to say my blinds are ready to be fitted not even 2 weeks, very happy with service, quality and time frame. Show details
Nice install, Nothing was to much trouble for our installer Ryan who was friendly, personable and accurate with timing. Blinds for 8x floor to ceiling sliding doors, job done within hours. Show details
Sensational product and professional service at all stages of the process to have plantation shutters installed in my unit. The whole team, but particularly Anne and Syed, are personable and make their customers a priority. Thank you for making my living space beautiful and modern. I can't recommend The Blind Factory enough. Show details · 1
The process from the initial consultation with Kay to the installation with Daryl was very good. The final result of the blinds and sheers that I picked has made my home look absolutely fantastic. Show details · 1
- excellent service! We had a gentleman called Ryan do the install who was incredibly polite and efficient and when asked if we could make a change to the layout down stairs he did it without any issues. Honestly incredibly efficient and polite service from Ryan and our blinds look amazing! Would highly recommend him as your installer. Show details · 1
This is the 3rd time using the blind factory. Josh is always punctual and knowledgeable. James always does a quick clean neat job. We will be back soon. Show reply
Beautiful curtains and wonderful service. Ask for Anne Bates - she has a keen eye and will provide good advice. Prices fair for good quality custom made curtains. From ordering to installation quick turnaround! Highly recommended Show details · 1
We had a wonderful experience with The Blind Factory. The first person we dealt with was Kim (sales) who kept us informed every step of the way. Kay came to do a quote for us and was absolutely fantastic. Kay was extremely thorough and gave us great ideas of what would work more efficiently with all our window furnishings. All the furnishings… Read more · 1
were installed by Josh. Josh was extremely efficient with the installation making sure everything looked neat and worked efficiently and went above and beyond to make all the furnishings look great. Thanks Josh. We would have no hesitation in recommending the The Blind Factory for all your furnishings.
Great company and will do more business with in the near future Show details · 1
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- +1
I had Crimsafe installed on all doors/windows, plus block out Roman blinds installed in bedrooms, study & kitchen (sheer) , I also had a standard blind and curtains installed in the lounge room - all look beautiful especially the lounge room and will be looking to install curtains also in the bedrooms in time. From selection with Oliver and… Read more · 1
installaltion with Laurent it was seamless. Even to the point that there was a slight mark on the loungeroom blind that I had not noticed and Laurent immediately ordered a replacement, which the gents from Mlb quickly replaced! Highly recommend their services and product.
We are very happy with our plantation shutters which were installed professionally and efficiently by James K. Show reply
Thank you too Kaye and James for helping me with my selections and installation, providing me advice and guidance, so happy with the installation and how they look! Show reply
Thank you so much to James the installer. This is the second time James has come to install. The first time was a set of curtains and he personally wasn’t happy with the way the Rod were sitting therefore had a new one made up for me. This time he has come around and fix the rod taken all the curtain off and reinstalled it. He also installed three… Read more · 1
sets of shutters. Not only was he very easy-going and great to deal with, but very clean, took all the boxes and rubbish with him and was super friendly. Would use the Blind factory over again, especially if we get James the installer back! The Blind factory was really great in holding my order as I wanted to get the windows painted prior to the shutters going on. There wasn’t a problem in holding onto them which was super helpful! Thank you Blind factory and thank you Josh who did the measuring..
Jess and Steve have been amazing from start to finish. Jess assisted with initial quoting and was on time, super friendly and efficient. Steve did our install and I’m just thrilled with the gable blinds. He made them look so homely and perfect. I couldn’t be happier with them in my home. Thank you Jess and Steve. Massive shout out!!! Need to send pics with this review :) Show reply
We ordered honeycomb blinds and sheer curtains. One of the best price offers and looks like good quality product. Our installer Tristan was great to work with and he did a great job with the install. Thanks! Show details · 1
Latest follow-ups
I would like to thank The Blind Factory for installing my beautiful Sheer curtains today. Daryl was very professional and knowledgeable and I would highly recommend him and the company for a quality service. Show reply
Follow-up · The Blind Factory are highly professional to deal with and I highly recommend Matt Groves. Dealing with him is a pleasure and I recommend his expertise
James from The Blind Factory attended my home earlier this morning to install my new “blockout blinds”. He did a great job efficiently, was very friendly, arrived on time &, all in all, did a fantastic job. I couldn’t be happier. Thank you James. Gerri. Show details · 1
Follow-up · My blinds are doing an exceptional job & are working well with absolutely no issues!!
The whole process in dealing with The Blind Factory was seamless and very professional. The product is not cheap, but you get what you pay for and that is Quality and professionalism. Show reply
Follow-up · As mentioned before, the blind was not cheap but robust and professionally made with a lifetime guarantee which speaks volumes. The installers were well versed with the installation process and did a great job. I think the company has a reputation to uphold with so much radio advertising.
Find out how The Blind Factory compares to other Blind & Shutter Shops
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In-depth reviews
Lack of communication, poor quality with ripped fly screen, fly screen not properly attached, poor tension in all fly doors/screen, fly door not fitted correctly, RUDE DEMEANING installer who initially refused to take plastic rubbish away. The quote person did not know the products, lacked knowledge of different window types. On arrival of the… Read more
check measure person, he questioned the non standard window type and unsure on the type of fly screen and how to install. The quote person phoned a few days later to advise a revised quote of an additional $1,800 which I advised I would not pay! Another visit by the install manager for a further check measure. Poor communication, I had to follow up numerous times for an install date. Lack of communication between the quote person, check measure person, manager check measure person and the install person. They were aware of the access, stairs and parking - the fly door would not fit in the lift and the install person complained that he needed to walk up the fire stairs.They did not communicate the type of window to ensure correct fly screen was fitted. The install person was extremely rude. I requested he take the plastic rubbish packaging for the doors , he told me it was in my bin, i told him he needed to take the rubbish, he said it was in the recycling bin as the plastic was recyclable !! I said plastic was NOT RECYCLABLE, he argued that that plastic was recycling and MY responsibility for the rubbish , he reluctantly agreed to take the plastic rubbish. The installer didn't bring a ladder in order to complete the job despite 2.7m fly door!! After install completed realised that the main fly door and kitchen screen was torn, the 2nd fly door screen not secured properly and already coming away, the main fly door not fitted correctly and was not straight, all the fly screens had gaps at the bottom, the fly screens not tensioned properly. Another visit by the install manager who agreed to fix the issues. BUT disputed the gap at the bottom of the fly screen and said MY problem despite their agreement to ensure no gap at the bottom of the fly screen. Scheduled repair today by another install manager. He phoned (after the agreed arrival time) to advise the replacement fly screens had been lost and would need to reschedule AGAIN. Wasted my time to make the arrangement to be at home. Totally unsatisfactory service and product does not meet excepectations.
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Fantastic Service and Quality from The Blind Factory I’m extremely pleased with the entire experience I had with The Blind Factory. From the moment I received the quote to the final installation, the service was outstanding. Communication was clear and timely, and I received expert advice that really helped me choose the best option for my needs.… Read more · 1
The installer was efficient and professional, and the whole process was seamless. The blinds themselves are excellent quality and have truly enhanced the look of my bedroom windows. They offer great value for money, and I absolutely love the materials used — they’re stylish, durable, and will be very easy to maintain.
I previously had Venetian blinds, which became increasingly difficult to clean as the years went on. These new blinds are a perfect, low-maintenance solution, and I couldn’t be happier with the upgrade.
Highly recommend The Blind Factory for anyone looking for quality products and exceptional service. Patricia Sydney NSW
If thinking of installing blinds and curtains, The Blind Factory is who you should call. Andrew called to make a time and arrived on time to measure and quote. His knowledge and experience was evident and he provided great advice on colours and fabrics for both the curtains and blinds. He explained the process thoroughly and ensured that the… Read more · 1
timeframes we requested were met. I appreciated Andrew's expertise so much that I again engaged him to quote and measure on other blinds not included initially. Again he arrived promptly and provided great advice and service. Robert the installer communicated prior ensuring he would arrive at a certain time and day and did. Robert is a great individual with loads of experience. He was professional, efficient and quickly went about the installation. Tackled minor issues with finese. Robert is a pleasant and professional gentleman. He provided us with a beautiful finish. The end result was far better than envisaged. The quality of the material and workmanship was outstanding. It has transformed every room. I highly recommend both Andrew and Robert from The Blind Factory and intend to use them again.
Recent reviews
Jhon worked very hard to resolve our problem with closing blinds 4 blinds were taken down and the track mechanism had to be changed. Great very friendly guy . Congratulations John for a remarkable service Show details
Great service provided the whole way through the process from quote to install. Robert my installer was a real professional he did a thorough job and was extremely courteous in my home
Jhon M have given me an exceptional service when I was looking for the best company to install a plantation shutters and crimsafe door at my new house. He was an efficient and punctual worker. I was happy with the quoted price, just within my budget.
A great consultation and quote from Nada. As a repeat customer I was not disappointed. Nada has great expertise and knowledge, she was able to provide me with exactly what I wanted and the price was extremely good. As a repeat customer I know the final product and installation will be of high quality. Thank you Nada, you are fantastic. Show details
John did an amazing job fixing our blinds. He even installed an extra bracket to provide more support and help prevent any future issues. He was friendly, professional, and went above and beyond. We're very happy with the service and highly recommend him. Thank you, John!
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