1,686 reviews
- Pre-Paid Sim Only
- ·
- Post-Paid Sim Only
- ·
- Post-Paid with Phone
3 Attempts to transfer my Telstra Pre-paid via Esim. Failed every time, but took my money. I cannot believe this company operates in Australia. Do not waste your time.
I wish I could give Boost Mobile zero stars. I purchased a 365-day prepaid plan on 27 July for around $300. I'm simply trying to activate an eSIM on my iPhone 17, but because Boost only allows eSIM activation through its app, I'm completely stuck. Every time I try to activate the eSIM, I get the same error: "There's been a technical problem.… Read more
Something went wrong. Please try again later." Over the past five days, I've contacted Boost support more than six times. Every interaction has been the same ,they ask me to wait a few hours and repeat the same troubleshooting steps. I've uninstalled and reinstalled the app, reset my network settings, power-cycled my phone, and tried everything they've suggested multiple times. Nothing has worked, yet no one has provided a real solution. To make matters worse, one of the support representatives told me to visit a Telstra store. After making the trip, the Telstra staff advised they couldn't help because my service is with Boost. I was sent there for no reason. At this point, I feel like I'm just being passed around with no resolution in sight. I also can't simply port my number to another provider because I've already invested around $300 in this 365-day plan. If your service relies on an app for critical functions like eSIM activation, that app needs to work, and your support team needs to have a process for resolving issues when it doesn't. My experience has been extremely disappointing.
Hi VJS, We're sorry to hear about your experience… Read more
- +2
I'd give zero if I could!!!!!! I have been a Boost Mobile customer for a few years and have always purchased the 12-month prepaid recharge (240GB), used to be $240, it's now gone up to $300. Last year, using the exact same plan and my phone in the same way, I still had data left over at the end of the 12 months. This year, I recharged on 24 May… Read more
2026, and less than two months later, Boost claims I have already used all 240GB of my data. That simply doesn't make sense.
According to the usage report in the Boost app, it shows 120GB of mobile data used in June alone. That's an average of 4GB every single day, which I find completely absurd.
I have Wi-Fi at home, where I spend most of my time. I don't even leave the house every day, so I'm certainly not using mobile data for hours on end. I don't watch Netflix or other streaming services on mobile data either. I do use social media and general browsing, but even that doesn't explain averaging 4GB of mobile data every day when I'm usually connected to my home Wi-Fi.
What makes this even more concerning is that the detailed usage records provided by Boost show 3–7GB of mobile data being used almost every day between approximately 1:00 am and 3:00 am. This pattern is highly unusual and certainly doesn't reflect how I use my phone. Despite raising this with customer service, no one has been able to explain how this level of overnight data usage is possible.
To make matters worse, dealing with customer service has been incredibly frustrating. My case keeps being passed from one representative to another, with each person asking me to repeat the same information. No one has been able to provide a meaningful explanation or a genuine investigation into why such excessive data usage is being recorded.
Another disappointing aspect is the lack of meaningful usage notifications. I never received SMS alerts when I supposedly reached milestones such as 50%, 80% or 90% of my data allowance. The only messages I received were a generic "your data is running low" notification followed shortly afterwards by "your data has been used up." By then, it was far too late to monitor or adjust my usage.
I've asked Boost to investigate because I genuinely question whether the recorded data usage is accurate. Customers should be able to trust that their data balance is being measured correctly, especially on an annual prepaid plan that has been paid for upfront.
At this stage, I'm extremely disappointed and have lost confidence in Boost's data usage reporting and customer support. Unless Boost can provide a proper explanation backed by evidence, I cannot recommend their annual prepaid plans.
Hi Katie, We're sorry to hear about your experience… Read more (+1 reply)
Reviews with attachments
I bought a boost mobile sim from coles and when i tried to activate it i got know it’s expired but behind the sim card it says it’s valid untill 10 feb 2028 so a big no to buy these kind of sim when they are on sale and also they can’t provide you a good customer support also
Hi Amandeep, Thank you for reaching out to us.… Read more (+1 reply)
GARBAGE Australia is alleged to be a first world country.. setting up and using pre paid services in third world countries is far easier than using Boost. The only thing Boost is good for is causing anger and frustration. I doenloaded app, signed in, enter email, DOB and presto, something went wrong.. Never again Boost. You collect my data then (something goes wrong) FU an delete my f'ing data you scum.
Hi Dean, We’re really sorry to hear about your… Read more (+4 replies)
I Have updated this review from a 1 to a 4 start as Boost mobile messaged me on this thread and asked me what the problem was for the poor review. I emailed my issues and then a lady (from Australia) called me what happened. I explained the problem (see below original review) and explained that the helpline were not interested even when i spoke… Read more · 2
with the supervisor. She spent an hour on the phone having me go through the ordering process on the phone and computer while their IT department was following the purchase. It did take quite a few goes but they found the issue with the order not going through and corrected the problem. The also will refund the $50 off to me as the special had finished. Awesome follow up service. I would encourage anyone on here that gets sent a message to respond as it certainly resolved my issue. (I put a screenshot of the message below) # original 1star review - Boost 365 day prepaid sim $50 off special is impossible to get. Have tried esim from app, normal sim from website on computer and from phone numerous times during the day and late at night and keep getting error messages. Unable to process your request please try again.
Worst SIM I’ve ever seen. Even one star is too much. Overpriced and not worth it at all.
Boost runs on the full Telstra prepaid network NOT REALLY !! Boost Mobile 4 Years Experience !! I have been with Boost Mobile for over 4 years. Every year the price has increased, but the service quality has not improved. The indoor signal is very weak in Lidcombe, Parramatta, and Blacktown, which are all major areas in the heart of Sydney.… Read more
Inside shopping centres, apartments, and buildings, calls often drop and mobile data is slow or unusable.
Boost Mobile used to feel like good value, but with prices going up and poor indoor coverage, it is no longer reliable for everyday use. After being a long-term customer, this is very disappointing.
Boost Mobile needs to seriously improve indoor coverage in Sydney, especially in busy suburbs, or review its pricing for loyal customers.
I keep getting a “something went wrong” error message after trying at least five times, with no explanation at all. I tried on my mobile, tablet, and laptop, and the same error appears at the final step every time, even though everything goes smoothly beforehand with no issues on my end. I’m unable to complete the process or use the SIM card… Read more
properly. I paid $300 for this service, and this level of quality and reliability is completely unacceptable. This is a filthy and deeply disappointing service, and it feels like a complete waste of money.
Hi Mike, We’re sorry to hear you’re experiencing… Read more
I've been on Boost Mobile on and off. Here is my take: + the best network coverage in Australia + cheaper than Telstra + frequent promo for new customers + simple plans - terrible customer service. I mean you'd have to spend a lot of time trying to compaing or explain an issue, and you would only get: we're sorry, and we're appologise... not the… Read more
actual resolution. - if you want to buy a SIM card from their website - good luck, because it doesn't work!!! You will spend multiple attempts to get that online deal, but nothing will work... different browser, different email, different ID, different card, incognito mode... you'll try their online support and all they can do is say sorry, go to Telstra shop... so no online deals that they advertise
Hi Leonid, Thank you for bringing this to our… Read more
I want to share my terrible experience with Boost Mobile so that other consumers can avoid falling into the same trap. 1. Misleading advertising of the $365 prepaid plan On 29 August 2025, I purchased Boost’s $365 12-month prepaid plan. The official Boost website clearly promoted this plan as including unlimited international calls and SMS to 20… Read more
countries. That was the only reason I chose this plan.
However, after receiving and activating the SIM card, I discovered that international calls were not available. When I contacted Boost, they referred me to their Critical Information Summary (CIS), which quietly excludes international calls from this plan.
This is a classic bait-and-switch: the website advertising gives one impression, but the fine print says the opposite. Many other consumers have reported the same issue online – this is not an accident, it’s a deliberate way to mislead customers.
2. Dishonest customer service behaviour (Agent: Dinchen) When I complained, Boost’s customer service agent Dinchen admitted the problem and told me that I could port out to another provider and receive a full refund of the $365 plan.
I relied on this promise and ported my number away. But once I had done so, Boost suddenly reversed its position and refused to refund me, leaving me out of pocket. This shows a complete lack of integrity – Boost took my money, misled me about the service, and then broke its promise when I sought a resolution.
Conclusion Boost Mobile has:
Misled customers with contradictory advertising and fine print;
Provided robotic and dismissive customer service that refuses to acknowledge obvious evidence;
Gone back on its word, showing zero respect for consumers.
This company’s behaviour is, in my opinion, unlawful under Australian Consumer Law. I am pursuing this matter with the TIO, ACCC, and ACMA, and I strongly urge other consumers to avoid Boost until they clean up their misleading marketing and dishonest practices.
Rating: 0/5 – Absolutely the worst telecom experience I have ever had.
Hi ZHHI, We can understand your frustration. Could… Read more
Instant regret Bought the SIM card yesterday and spent almost 48 hours with Boost staff trying to sort out my number transfer. Finally when I got my number transferred I realised their staff even cancelled my husband’s number incorrectly in process and all they said is apology now go to Telstra to sort out as we cancelled number but can’t… Read more
reinstate . So spending public holiday when all stores are closed and expected to live without number till Telstra fix the mistake done by one person who did not bother to check properly. Spent hours on phones and messages, took a long time to sort out . Unbelievable welcome to boost service for next 365 days , wish me luck.
Hi Pet, Thank you for sharing your experience, and… Read more (+9 replies)
Find out how Boost Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
Boost is absolutely fantastic! I must praise Boost's service attitude! I used to have a Telstra monthly plan, but after checking, I found that Boost uses the same network as Telstra but offers a cheaper price. (It saves a lot of dollars!) So I chose Boost's 365-day recharge plan. Since I wanted to keep my original number and wasn't sure if my… Read more · 1
phone was compatible with Boost's SIM card, I went to the Boost Mobile office for help last Friday. A big thanks to Maria and John at the Boost Mobile office—they answered my questions very patiently and directly helped me with keeping my original number and activating the plan. (I'm already using Boost smoothly!) I was worried that solving the SIM card issue would take some time because my phone situation is a bit complicated, but with Maria and John's help, I got it sorted on the spot. Thank you so much, they really helped a lot! I'll be a loyal Boost customer from now on!
Latest follow-ups
I have always used cheaper carriers like Kogan. $100 cheaper, 200 more gig. After using Boost save yourself time and just use anyone else. Boost… Read more
advertises well but doesn’t deliver.
I wanted to use Boost as they use 99.7% of Telstra network for better coverage. I am clearly covered according to the coverage map. I was getting around 12 mbps download speed regularly on a 5G connection with under 1 Mbps upload. They advertise their speeds are fast capped at 150 Mbps. I ran a speed test on the Telstra page and best I got was 22 Mbps. I also used my Speedtest app and other means to check.
I contacted Boost about this and they couldn’t help. They escalated the problem and I had Telstra contact me. But all they did was the same thing everytime and ask the basic questions. Is your phone updated? Restart your phone? Use the speed test on the Telstra page & went through my phone settings. I had about 7 calls same response. I have used other carriers to test and the only issue is with Boost. Very disappointing
Follow-up · The support I had was very basic. They would say the same thing. Restart your phone?. Update your phone?. Do a speed test but use the Telstra one on their page. I used my own speed tests too. Speedtest downloaded apps & other methods. All poor results. The level of support I got was escalated but repetitive. I used other SIM card networks with no problem. For whatever reason for me Boost has been awful to use.
Follow-up · It only got worse. Customer service just ran me in circles and couldn’t fix it. I have since left them and gone with Kogan again and surprise surprise I have good connection again. Boost were passive aggressive. If I could rate them lower I would
Hi Simon, Thank you for taking the time to share… Read more
Purchased a Boost Mobile Prepaid Sim from a Coles store last week but could not get it to activate. I have an older phone and it seemed to me that… Read more
could be the issue. Being an emergency after losing my phone, I bought an Aldi Prepaid Sim, which I was able to activate on that phone.
I tried to return the Boost sim to the same Coles store but the manager refused to refund. Saying they never refund an opened sim. And that I should contact Boost.
Contacted Boost online chat who also refused to refund the Boost sim saying; - Take it to Coles...which I said I had already tried - Then said they would help me to activate...which I said I no longer required - I pointed out that their website says 30 day refund no questions asked...but they said this only applies to sims purchased directly through Boost...although their web page does not say that All up...a very unsatisfactory customer experience all round.
I have received some further advice that the Boost sim activation process is notoriously difficult due to what appears to be an excess of security features. However they won't tell you that. Instead you get fobbed off with 'something went wrong...try again later'. That was certainly been my experience...and I won't be dealing with them again. If you want to use the Telstra network, I'd recommend Aldi mobile over Boost every day of the week. Especially if you have an older phone like me.
Follow-up · Product Review have for some reason sent me a message saying these questions have been asked about my review...even though I can't see them here. Anyway...my answers are; How did the Coles manager explain their no refund policy? No. They just said that they never do it. They were on the phone to the front desk so I could not ask them… Read more
Follow-up · The Coles tore in Boronia refused a refund saying they never refund prepaid sims. This was from the manager. From memory, Boost Mobile gave a similar reason. The activation was impossible for my older phone. From memory that was my S9. Which is… Read more
Hi Steve, We are really sorry to hear about the… Read more
Happy Boost User – I love my Boost phone. So far no problems. Must admit had my more tech daughter set it up. Only trouble we had was getting the number transferred from Telstra. Which I think it was more our fault as there is a difference in post paid or pre paid we… Read more · 2
used the wrong terminology. I found the customer service staff excellent and so patient. I use the yearly recharge and get a reminder to recharge. Easy to change plan as I don’t use a lot of data. I travel interstate and coverage great. My experience has been excellent.
Follow-up · Still with Boost. Enjoy their coverage and customer service. App is easy to navigate. I wish the data usage would go back to one they stopped. However know I will never run out on my yearly subscription of data! There are other plans you can select that may suit you but I prefer the yearly plan. 5G is included . So far happy and continue to recommend this service.
Positive reviews
Bought a prepaid sim for my wife, it wouldn't activate because it was after an expiry date and they wouldn't provide a replacement sim. $365 for no service. UPDATE: I have increased my review from 1 to 4 stars. A representative from Boost reached out to me to discuss my matter and in good will, offered to honour my purchase. Thank you Boost, I am very grateful. Show details · 3
(Update) After posting my review (below) I got contacted by a representative from Boost and I got a refund. I changed my review to 4 starts because my problem actually got solved. Can't do 5 starts because it took me a bit of a effort to get it solved. ------ I’ve been a Boost customer for nearly a decade and recently purchased their… Read more · 2
international roaming plan for a trip to Singapore. After arriving, I opened the Boost Mobile app, went to Extras > International Roaming Packs, and was redirected to a page showing various packs. I chose the first one displayed — advertised as $13 for 1 week with 5GB of data.
After purchasing, I tried to use it, but nothing worked. Websites and apps wouldn’t load, pages kept timing out, and I tested in multiple locations with no luck.
When I returned to Australia, I contacted Boost for a refund. Their response was that the pack I purchased was for use in Australia only, and since it had already expired in their system, they couldn’t reimburse me. I pointed out that I had accessed it under “International Roaming Packs,” but they said the app simply redirects to a page with all packs and that it was essentially my fault for not reading the terms and conditions more carefully.
They offered compensation in the form of extra domestic data, but that’s meaningless to me since I never run out of data on my normal plan.
It’s very frustrating to see Boost refuse to take responsibility for what looks like an obvious bug or misleading app design. If the app doesn’t properly filter packs under “International Roaming,” how is the customer at fault? A simple refund would have resolved the issue, but instead I’m left disappointed after years of loyalty.
I had no complaints about the phone service at all for the past year but found that when I came to renew, they gave preperential pricing to new customers so- bugger that,I switched to Telechoice on their $100 for 6 months plan. What a stupid idea Boost. Show details · 2
Negative reviews
I've been with Boost Mobile for a long time and usually when my yearly recharge comes around, they would send an offer to get $30 or $50 off. When my yearly recharge expired recently, I contacted Boost customer care on web chat and asked if they can do a better deal. They declined. I told them I am going to go with Superloop as I can get a… Read more
better deal and they said that's fine. No loyalty from this mob.
Honestly, not a great way to treat your customers. I've noticed that since I joined them, the prices have gone up a lot and that the internet speed isn't as good as it used to be.
If you are looking for a decent mobile provider, I'd avoid Boost Mobile.
Hi Ecostar, Thank you for taking the time to share… Read more (+1 reply)
Signed up for a 12 month prepaid plan, and everything was going great, but when I recharged after a year, they had dropped international calling to New Zealand, but if I look at the PDF it still has NZ on the list, even if I go in through the app, beside my name and click on what I have, NZ is still there. After weeks of good-faith negotiating,… Read more
they cant/wont re-add it, even if I pay extra they cant add it, and wont refund my $365. This is just insane. Complain lodged with TIO.
Hi Ken, Thank you for reaching out to us. Could you… Read more
Find out how Boost Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
Bought an esim from boost, didn’t activate and just gave me an error and since I needed a SIM card had to go with another company and got my money back from paypal also emailed boost that I wasn’t happy with my purchase long story short two weeks later yes two weeks later out of blue my sim card gets deactivated and boost emails me at midnight… Read more
that your sim is now activated!!! What the actual hell man what is wrong with this company!! First I thought it’s just a network error but had to struggle with it for an hour to find out that boost has activated the sim card after two freaking weeks all of a sudden.
Hi Moe, We’re really sorry to hear about your… Read more
Recent reviews
I am with Telstra, and I have purchased a Boost SIM card from their website. I tried to activate the SIM via their website, and it errored out with "Something went wrong" That's it. Then I tried their chat support. After wasting 2 hours waiting at some point 45 mins for a single message, I got this ``` It seems the porting process for your number… Read more
hasn't been successful at this time. I understand how important it is for you to have this resolved quickly, and I acknowledge the inconvenience this has caused.
To proceed with transferring your number, this request needs to be handled either over the phone or in-store, as the necessary tools and access aren't available through this channel. ``` They can't even activate their own SIM: cry
Hi Nagati, Thank you for reaching out to us. Could… Read more (+2 replies)
Absolutely terrible customer support. I have called five times over the past two weeks regarding the exact same issue, and every single time I receive the same scripted response: “Please wait 24–48 hours” while they attempt to re-diagnose the problem. I have provided my case number repeatedly, yet nobody appears to review the history of my issue… Read more
or take any ownership of resolving it. The problem is simple — I just want to convert my prepaid physical SIM to an eSIM, but it can only be done through the app. Unfortunately, my account is not syncing or recognising my service, leaving me stuck in a constant login loop where I am asked to add a new account.
What makes this even more frustrating is that I am repeatedly promised a follow-up call the next day to provide an update. Do they call? No, they don’t. I’m left waiting and have to chase them up again, only to go through the exact same conversation and troubleshooting steps.
Each call ends with another apology and the same instructions I have already completed multiple times. What is the point of calling back if nothing changes and nobody is willing to escalate the issue?
A simple request has turned into a two-week ordeal because there seems to be no process for properly handling ongoing unresolved cases. Extremely disappointing customer service.
Hi Robert, Thank you for reaching out to us. We are… Read more (+1 reply)
Boost mobile… was good before Telstra bought them. But now more expensive and constant network problems. Our Nokia brand phones on Boost were working fine for years until Telstra started making network changes earlier in 2026. Now the phones lose connection to the Boost network frequently (several times a day). Our Apple phone on Boost does not.… Read more
The connection never comes back until we restart the phone or turn on Aeroplane mode briefly.
So if you have a Nokia phone, do not go to Boost.
Update… we took the Boost chip out of the Nokia phone, and put it into an older iPhone. No more… Read more (+2 replies)
Started a new plan by phone on 24th April. Told I would get 3 months of bonus data. Got 1 month then nothing. Spent hours messaging ask for data to no avail. The calls are supposedly recorded but they won't go back and hear the sales agent tell me I would get 3 recharges with bonus data. Am cancelling my boost and now my telstra accounts as well.
Hi MAXHSV, Thanks for taking the time to share… Read more (+2 replies)
In FY2024/ 2025 had better service. then after greedy and mismanaged, poor customer service. Data traking was the big scam for the customers. Its clear that forcing to buy data packets by manipulating excess data usage by client. terrible and worst service Show details
Hi Asitha, We’re really sorry to hear how… Read more (+1 reply)
Bought a $2 sim starter pack on May 3rd as I was excited by an offer on the Boost website for new customers. So I bought it, activated the new sim online and was told by a Boost chat agent the new offer had expired! I told him it was valid until May 4th but he wouldn't accept it. It was an offer for 28 days of 95gb for $12 instead of the usual… Read more
$39. Oh well, customer lost here. Obviously this company is a scam, that behaviour doesn't interest me. Buyer beware.
Hi adelaide4me, Thank you for taking the time to… Read more (+1 reply)
Telstra network at my place of work is pathetic. Phone will show SOS at times when inside building. Reported the poor coverage issue to Boost and awaiting a solution to problem at that area. Moved out to Optus. Show details
Hi jk007, Thank you for taking the time to share… Read more (+1 reply)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Anthony, Thank you for reaching out to us. Could… Read more