2,876 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
AI reviews summary
Pros
Cons
Verdict
Overall, consumer sentiment towards Clarendon Homes is mixed, featuring a strong divide between highly satisfied clients and those who experienced significant challenges. Many customers praise the initial sales process, helpful staff, and well-designed floor plans, noting smooth pre-construction and positive site management experiences. Conversely, a portion of reviewers report frustrations regarding extended build times, communication hurdles, and difficulties with post-handover defect rectifications.
Reviews with attachments
we are mid build on our first new house and it has been a smooth and easy process, our sales consultant [Name Removed] from the Rochedale Display office has been very understanding and helpful throughout the journey as we had many setbacks with Redlands City Council. Show details
We recently received our keys for our newly built house from Clarendon Homes in Western Sydney (after completing a knock-down rebuild). We could not be more impressed with the service we received and the quality of the product. Our Construction Customer Service Consultant, Ainona Manu guided us through every step of the build, ensuring we were… Read more
kept up to date and keeping our mind at ease with progress. Our Site Manager, Scott Page did an exceptional job in delivering the house for handover (early!), ensuring that all the trades were completed to an exceptional quality, and keeping us up to date as the build progressed.
We do not plan to build again, because we have our forever home in which we look forward to making many memories. BUT, if we did build again, we would use Clarendon. Thank you for your work and, commitment and service.
Tarnya has the professionalism mindset for her job. Her willingness to make our construction fast and transparent is one of the greatest thing she did during build.!Thank you Tarnya!!! More success in your career!!! Show details
We looked at several home builders in the Sydney region but really liked the floor plan and options provided by Clarendon. The sales process was quite smooth and the consultant was pretty good. The process from sales to contract was very lengthy due to site conditions (trees, removal of cross over, etc.). The selection process over 3 days was very… Read more
enjoyable but the consultants (especially kitchen and electrical) and are not very good at guiding you through. You really need to be clear on what you need and review everything.
The construction process started in October 2024 with a 56 weeks contracts. Handover was completed in May 2026 (7 months late). [Name Removed] (our supervisor) was really good and did not settle for good enough. So we had some delays but very few defects post handover. His communication was good, regular and he was always happy to meet with us on site to show us progress.
What I would improve: - Some trades are simply not great (flooring especially) and our internal stone wall had to be redone due to the wrong products being delivered. - Pre-Construction process is very slow and requires triple-checking everything.
What I love: - The access to the portal with regular updates, photos, etc. - Site supervisor communication and focus on quality - The end product (very happy)
Key recommendations: - Make sure you have an appropriate budget for upgrades (during the selection process). Some products must be upgraded (flooring, electrical, A/C, etc.) - Be patient. Construction may take longer than expected. It's OK if you are not in a hurry but other builders will typically be faster than Clarendon. The speed also depends on the location of your build - Do not take the sales quote as your final budget. Additional costs will be incurred for BASIX, site requirements, storm water, upgrades, etc.
We had a great experience building with Clarendon Homes. From the start right through to handover, the customer service was exceptional and the whole process felt supported and well organised. Our site supervisor, [Name Removed], has been fantastic. His communication was clear and consistent the entire way through, and he was always approachable… Read more
and happy to answer any questions. His attention to detail is reflected in the quality of the build. The finish of the home is excellent and we would highly recommend Clarendon to others.
If I could give 10 stars I would. My CSC TB and SS GT have made our build journey a very positive one. T who was always responsive, no questions were a bother and I would get a response within a day for my emails. Then G, his fortnightly forecasts were spot on! Weekly photos, I always had updates through the hub from him. Then our PCI inspection… Read more
really proved his attention to detail. I can say this because I also hired a private inspector and the report came up with literally just minor scratches and no major concerns. Thank you both so much!
- +2
We recently built our new Clarendon Home (Grande 47 design) and overall had a very positive experience. Our site supervisor ([Name Removed] ) was brilliant and completed the build a full month ahead of the expected timeframe, which was a fantastic outcome. Since moving in, we’ve identified a few minor defects, which is to be expected, and the… Read more
aftercare experience has been excellent. [Name Removed] and [Name Removed] (Man in a Van) were a pleasure to deal with and had everything resolved quickly and professionally. While we’re not planning another build anytime soon, we would definitely use Clarendon again. From start to finish, the process was smooth, well-managed, and free from any major surprises.
This is our second build with Clarendon Homes in the last five years. I researched and visited 15 home builders before deciding to do our KDRB in greater Sydney and another KDRB on the NSW Central Coast. While there were some challenges during covid on timings, overall they have been great to deal with. Very fair and excellent post handover customer service. Show details
I settled my land in September 2025. They show cheaper contract and then offer average inclusions and make you spend more at colours selection. Anyway, slab poured 20th January. Framing completed February march. Roof in April. They are extremely slow. They couldn’t get my house to closing stage in more than 4 months. Other builders in my estate… Read more
started 2 months after mine but they are way ahead of me. I’m fearing that I will be the lat one in my estate to get my house completed. Communication is poor as well. They suppose to update fortnightly but I don’t hear much from them. So far I’m very disappointed with the progress specially when I can see other houses getting to completion much quicker in my newly built estate. Please choose your builder wisely as you will be making repayments
- +1
[Name Removed] is our site manager and we feel lucky to have him for our site. [Name Removed] has been very responsive to our questions through the entire construction and we received regular updates on the progress from him as well. The actual build has been going on for about 10mths now and it's been very smooth so far which is really… Read more
wonderful. A couple of weeks ago [Name Removed] organised an inspection meeting where a professional inspector came for a checking and I was told the number of defects found in my house is much less than the average of other new built houses. I feel so happy about it. At the same meeting [Name Removed] also checked through the entire house together with me and there are several minor painting defects that needed fixing. [Name Removed] happily organised repair work and we are expecting to collect the house in a week's time. I have not moved in yet so can't comment about the electrical and plumbing system but as a whole I am very satisfied about the construction. [Name Removed] is a very polite guy and easy to work with. He is so worthy of the 5 stars rating. Thanks [Name Removed]!
- +1
Build was commenced on 26/9/25. Multiple issues and delays in pre construction phase. Construction phase has been worst. Communication from SS is poor. No updates until we chased. Rude and disrespectful SS. No trades onsite for weeks. Week 42 and no update about pre-lining inspection. Site was a mess and neighbours have contacted multiple times… Read more
about unsafe site conditions. CSC providing arbitrary timelines impacted by weather, trades and materials. Rest of the houses by other builders are completed despite construction commencing after ours. Weather conditions have been ideal during summer and other houses completed under same weather conditions. At this point it seems we will be having another Christmas period whilst paying mortgage on money paid to Clarendon for a very poorly done job. Quality of build is not good either. 52 defects identified by private inspector. Still waiting for second inspection before pre-lining to see whether defects have been rectified. It has been an absolute nightmare unfortunately. No one deserves that.
Latest follow-ups
Roof screws – Post build we have a colour bond roof and live near the coast we had an inspection done recently on our screws that go into the roof sheeting due to an neighbour pointing out that they are rusting (his builder replaced his for the same problems)… Read more
Clarendon response was that this is a cosmetic issue and that the screws get the paint damage on installation and screwing them down into sheeting, Looking around my other neighbours including the home's up nearer the coast and who have been in area longer than me do not have this problem,it looks unsightly and on reading up on the issue it says that rust will cause problems down the line and should be replaced as they'll get hard to remove and rust stains will run down sheeting causing more problems, I've heard back Clarendon says it's only cosmetic and out of warranty that they get damaged on installation if this is the case we were never told of this potential problem also why are mine badly damaged and not my neighbours you can see in the picture it looks like the washer has been damaged, when you purchase home we paid extra for being coastal, they tell you colour bond will last for many years,as usual this is the response once your in home, like many people when they advertise lifetime warranty I think they are taking about house falling down they seem to have lots of other little clauses that you're not made aware of at time of purchase,so anyone with colour bond roof get them in before 2-6 years warranty as they definitely wipe their hands at a later Ignoring the facts that rust is problem waiting to happen, very disappointed on Clarendon response.
Follow-up · Their reply was that the correct screw had been used but they failed to do anything about the rust in my opinion it is not good enough what is the point of them getting you to go colour bond when the heads of the screws rust up in a short time, they are all the same nice when you are purchasing home but don't want to know any complaints,who is… Read more
Thank you for your feedback. We understand your… Read more (+1 reply)
Having built with Clarendon on two previous occasions, we have high expectations for our new build. We have not been disappointed so far. We have just completed the Pre-Construction stage of our build. Like any major project there are always… Read more
challenges along the way however [Name Removed], our Customer Service Consultant, has handled these exceptionally well. Frequent communication particularly on what has been completed, what was next and timeframes for each step, was done very well and much appreciated. The only real delays we experienced were related to the final construction drawings and a supplier change that impacted some of our internal selections. Both these were managed very well by [Name Removed] and in the overall project whilst annoying, they were relatively minor. Clarendon have great house designs and are very accommodating with customer requested changes. Whilst this is very important to us, the most important aspect is delivery of a quality build at a reasonable price. We are confident based on [Name Removed] and the Pre-Construction journey that this will be achieved.
Follow-up · Clarendon have now commenced construction of our new home. In fact a number of milestones including the slab have been completed. Apart from the Customer Service Consultant, Concrete Supervisor and Construction Supervisor assigned to us, a great component of Clarendon's communication is their Home Hub online portal. We receive regular updates via… Read more
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very disappointed with the after care warranty services after the handover. very little communication from the office regarding the major issues I have and it has been almost a year since I moved in. Sent them so many emails but hardly got response from anyone. felt like they don’t care about their customer after getting paid ): Show details
Follow-up · i’m still trying to connect with them through email but not even a single reply yet. major issues are water slope issues in the 2 showers and some electricity issues where few lights are missing and not working.
In-depth reviews
I would highly recommend [Name Removed] for her exceptional support throughout our entire pre-construction journey with Clarendon Homes. From the beginning, [Name Removed] has been incredibly helpful, patient and professional. She has always taken the time to explain things clearly, answer all our questions and follow up with the relevant teams… Read more
when we needed assistance.
Building a new home can be stressful, especially when there are many different stages, approvals and details to work through. [Name Removed] made the process so much easier for us. We always felt that she genuinely cared about helping us and getting everything organised properly.
What really stood out to us was her communication, patience and willingness to help whenever we had concerns. She has been a pleasure to deal with and has given us great confidence throughout the pre-construction stage.
We are very grateful for everything [Name Removed] has done to help us get to this exciting stage, and we couldn’t be happier with the service she provided.
Thank you so much, [Name Removed], for all your hard work and support. You truly deserve 5 stars! ⭐️⭐️⭐️⭐️⭐️
I can't recommend [Name Removed] highly enough as my Customer Service Consultant (Pre-Construction). From the very first interaction, she was polite, courteous, and made every single question feel valid -never once did I feel like I was asking something silly, even when I'm sure some of my queries were pretty basic. Her responsiveness was… Read more
outstanding. [Name Removed] always replied within 24 hours, and more often than not I'd hear back well before close of business the same day. If she ever needed to check something with someone else, she was upfront about it straight away - she'd let me know she was sourcing the answer rather than leaving me guessing - and she always circled back promptly once she had it.
[Name Removed] combines genuine warmth with real efficiency, which isn't always an easy balance to strike. I always felt looked after, never rushed, and confident that my questions were actually being taken seriously and followed through on.
Clarendon is lucky to have [Name Removed] on the team. She is an absolute credit to their Customer Service department.
It has been a pleasant and satisfactory experience to work with [Name Removed], our Customer Service Consultant from Clarendon Homes. To customers, it appears that they are the Clarendon Homes, and CSC has to answer all and any questions. But we know it’s not that simple and easy, because there are so many parties involved in the process, there… Read more
are the Council, so many teams from Clarendon Homes, there are contractors, and we might have so many stupid questions and we might not understand that it’s not their responsibility to educate us. But, to my experience, [Name Removed] has got all questions answered, and process progressed in time, exactly what we wanted. From experience, to save time and efforts, we must be well prepared to understand the documents well, and the essence of variations, we need to understand what questions to ask and ask clearly, nowadays much easier with the assistance from AI.
You can tell to do her job well, it requires great communication and coordination skills as well as good many years of experience in the building industry. [Name Removed] has demonstrated all well.
[Name Removed] worked so hard over the past over half a year time on our project. She managed to have lodged our DA on Christmas night, and I can tell she sent over many documents for us to sign off on Sunday nights. She is one of the Clarendon Home staffs we have worked with that made us build our faith in Clarendon Homes.
In the meanwhile, Clarendon Homes never denied any reasonable questions, they resolved the problems instantly without any arguments.
We are so grateful for all Monica has done for us, and appreciated very much indeed.
Positive reviews
The build was ahead of time, [Name Removed] our supervisor addressed any queries or issues promptly and kept us well informed along the way. Very happy with the quality or the build and would definitely recommend. Show details
[Name Removed] from Clarendon Box Hill Office has been incredibly helpful, professional, and patient throughout the entire process. From the beginning, he took the time to genuinely understand my family's lifestyle and living requirements, ensuring that our needs were carefully considered at every stage. He was always responsive to my feedback and… Read more
accommodated my requests with patience and attention to detail. Rather than rushing the process, [Name Removed] ensured that every change was thoughtfully considered, helping us explore different options until we found the design that suited our family perfectly. I truly appreciate the effort he put into helping us achieve the right outcome.
[Name Removed] Whata is fantastic! From the very beginning, she has been professional, friendly, responsive and incredibly supportive. She always takes the time to answer my questions and ensure everything is clear. Clarendon Homes is very lucky to have someone like [Name Removed] on their team. She is an absolute credit to the company, and I truly appreciate all her help and support. Show details
Negative reviews
This review is based solely on the customer service we have received during the construction phase of our home, as our build is still in progress. During construction, a temporary pool fence was stolen from the site. While the pool was installed by a third party, it was approved by Clarendon and formed part of our overall building project. We… Read more
understand the contract states that Clarendon is not liable for owner-supplied materials. However, the same contract also gives Clarendon exclusive possession and control of the site until handover, and we believe this comes with a responsibility to take reasonable care in securing the premises. We provided photographs showing the site access gate left open, including after 5:00 pm, yet our concerns were repeatedly dismissed and Clarendon refused to accept any responsibility. What disappointed us most was not the cost of the fence, but the lack of accountability, empathy and willingness to genuinely consider our concerns. Unfortunately, the communication and customer service we have experienced in relation to this matter have fallen well below our expectations, leaving us feeling unsupported as customers.
Clarendon just wanted our money and pressured us to pay $3500 at tender appointment, we demanded our money back but they refused. Our advice is Dont rush to pay if you are not fully understand tender variations. Anything is not in favour of their interest, they wont tell unless you ask Show details
Hi Elvin, we appreciate your feedback. We… Read more (+3 replies)
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We built a 6 bed 4 bath house with Clarendon. We demolished our existing house and rebuilt the new house on the same block. The process was poorly managed initially by the pre-construction team and which led to delays based on bad advice provided for retaining walls. Once that was sorted (5 months later), the ground works commenced on the… Read more
build. Throughout the build, we were not contacted regularly and we had to chase them for information about progress. We were advised by the builder that frame stage was complete and to send the payment through. We had it inspected and there were incomplete bolts, missing strapping, no tie-downs which were all needed to comply with the HIA contract. This delayed the project another month while waiting for them to complete it properly. We had numerous issues onsite as the house was built and assurances that everything would be made good in the end, however this was not our experience on a number of factors and even after 12months post-construction we still had outstanding issues unresolved and a QBCC direction to rectify notice to the builder. The house took 2.5 years to build from when we put the deposit down (very slow contract development period - allow 5-6 months). We had waterproofing fail in our bed 2 ensuite which impacted the ensuite, adjoining bedroom and downstairs garage. The trades they sent out to fix issues were inexperienced and often caused more damage than they fixed. Communication or lack thereof was probably the number one disappointment factor and tarnished the whole experience. I would not trust them to build another house for us and would try to find a more reputable builder with their own trades on the books. To their credit, eventually we had most of the issues resolved, but it took a long time and multiple attempts to get things sorted. Had the house been built in good time and communication was regular (every week to 2 weeks), we probably would have been a bit happier. But as it was, it seemed like they weren't interested in our problems and that just creates a whole lot of anxiety when your whole life's savings are going into a project. Glad it's over now.
Hi Realmcoy, we are sorry to read your review of… Read more
Recent reviews
[Name Removed] and [Name Removed] are great people answered my question and concerns promptly and if they did not know the answer would find out and get back to us. We had an issue with the main switchboard that needed to be moved to the property pole before the Brock’s and plaster got installed [Name Removed] managed to push this over the line… Read more
and get the result we wanted. Overall great exploring a lot from the process.
Only down side was the change of site supervisors.
Extremely happy with all aspects of my dealings with Clarendon Homes thus far. From the sales and contract stage, to the pre-construction and colour selection processes - this is a very finely tuned machine of amazing people who know what they are doing. My build is about to start so I am hopeful the rest of this journey is as great as the first stage. Thank you to everyone at Clarendon Homes for your ongoing assistance throughout. Show details
I found Clarendon very helpful on my build and always happy for me to reach out. In particular I'd like to shout out [Name Removed] for his hard work as my site supervisor, very willing to help with any concerns or queries I had and overall a really high quality professional. I'd also like to shout out [Name Removed] who was very helpful and clear… Read more
with what was possible on my build and always willing to have a discussion about it. Overall I rate Clarendon quite highly for their professional work and high quality people.
We have just completed our pre construction journey. Our customer service consultant was [Name Removed], and although we only worked with [Name Removed] towards the end of our pre-construction journey after she look over our project, she has been absolutely wonderful to work with. [Name Removed] is always responsive, helpful and will always follow… Read more
things up internally for us which we really appreciated. Just want to take this opportunity to thank her for her support, which has made the final stages of our pre construction journey much smoother. Thank you [Name Removed]!
We are very happy with our pre-construction experience with Clarendon Homes. Our Customer Service Consultant was helpful, professional and supportive throughout the whole process. She always responded promptly to our questions and kept us well informed at each stage. We truly appreciated her patience and assistance in helping us reach the construction stage, and we are very excited to see our new home come to life. Show details
Great customer service throughout the entire experience. easy to contact, helpful, and gave me plenty of time to choose the right product without any pressure. I really appreciated their patience and support. Highly recommended! Show details
We recently had our handover for our Boston built by Clarendon. We are extremely happy with the quality of the build, everything is just as we envisioned. Our construction consultant Ainona was very helpful and responsive in the background ensuring all the administrative work ran well. I also don't think we could have asked for a better site… Read more
supervisor than Eric. He was always on top of the build and keeping things running on time and smoothly. From initial contract signing to selections to handover the entire team has been a pleasure to work with and most importantly, the final home delivered is excellent.
OUR LIVED EXPERIENCE: Every day was an investment in creating a home we truly love. Guided by [Name Removed] and [Name Removed], we walked this journey hand in hand. It felt more like a relationship than simply a home-building experience. No experience is perfect, but ours was exceptional. What made it different was being kept in the loop,… Read more
involved in the day-to-day, and genuinely part of the construction rather than mere homeowners. There was always something happening at short intervals; even seeing [Name Removed] (absolutely humble) tidying things up made our home feel much more alive every day. Now, we are excited to be coming home. THANK YOU, CLARENDON.
We are extremely happy with our building experience. The team was professional, reliable and easy to communicate with. The quality of the work is excellent, and our home turned out beautifully. Highly recommended! Show details
I had a great experience working with [Name Removed] as my House & Land Specialist with Clarendon Homes. He was very professional, knowledgeable and supportive throughout the entire process. [Name Removed] was always available to answer my questions and kept us informed at every stage. He made what can be a stressful process much easier and gave… Read more
us confidence in our decisions.
I really appreciate his patience, honesty and commitment to helping us with our new home journey. I would definitely recommend [Name Removed] to anyone looking to build their dream home with Clarendon Homes.
Thank you, [Name Removed], for all your help and support!
Great experience!. The whole team at Clarendon were fantastic from [Name Removed] in sales all the way to Nathan Pearce in building. [Name Removed] made the process of making decisions very smooth and stress free. I would highly recommend making the trek out in person to fully appreciate the great service that is available, there's nothing better than being able to touch and feel the display homes in person. Show details
We recently received handover of our Clarendon Home House in Oakville and were generally impressed with how professionally everything was handled through from pre construction to post construction and the end product. All issues raised were addressed by the Building supervisor and the customer support teams, any issues rectified on a timely basis and there were no hidden surprises, overall a good experience. Show details
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Hi Clarendon Homes are keen to assist you… Read more (+2 replies)