1,065 reviews
AI reviews summary
Cruise Guru receives high praise for its competitive pricing and professional consultancy, though some users report significant difficulties regarding price drops and cancellation policies.
Pros
Cons
Verdict
Cruise Guru is a strong choice for travellers seeking the best available market rates and expert human advice during the initial booking phase. However, consumers should be aware that the company strictly enforces payment and cancellation terms, offering little flexibility or price protection once a booking is finalised.
Very fast email response to my enquiry about $25 deposit. I was worried there’d be a catch. Clear answers. Excellent follow-up. Detailed documentation once booked. So far so good. Cruise is not for another year. I would not have booked it if the deposit had been several hundred dollars. Show details · 1
Reviews with attachments
Phone answered promptly. Lucy listened to my questions then answered all my queries and concerns so I had confidence in booking with Cruise guru for the first time. Show details · 1
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Thank You Cruise Guru – Last Minute Cruising! I found myself looking for a Christmas Cruise and was able to secure a last minute booking through Cruise Guru. What I love about this company is the exclusive last minute deals and the price point for solo travellers, the trick is, you need to be ready to go at the time of booking, there is no waiting to confirm days,… Read more · 1
numbers or update a passport, its a grab and go booking. Not only did I have an amazing cruise, meet incredible people and visited sacred Māori sites, I came to realise how much of fantastic deal I had compared to other passengers and will continue to book with the team at Cruise Guru for future cruises. Thank you Cruise Guru for an incredible Christmas and New Year adventure ........
Best Cruise Booking Agent ✔️✔️ – Have been using Cruise Guru for 15 years for booking cruises. Their agents are knowledgable, patient and helpful. Their $25 deposit option is an amazingly generous way to secure a cruise. I would not use any other booking system including the Cruise Lines directly. Cruise Guru fares are at least 10% to 15% cheaper than the Cruise Lines. Very easy to cancel or amend booking. Within the rules of the Cruise Lines. Show details · 1
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It was a Fabulous Cruise – This bit is in continuation of a review I left in September of 2023 titled "So far So Good" for a cruise in March of 2024 that was booked thru Cruise Guru. Well cruise is over and I had a wonderful time. First time on Quantum Of The Seas and absolutely loved it. Not that the enjoyment of the cruise was attributable to Cruise Guru, BUT, they… Read more · 1
booked the cruise for me and at a great discounted price that made it affordable for me to go, and have a great time. So thanks again Kylie and CG.
Now for my new review. A few months ago I contacted my girl Kylie at Cruise Guru again and told her I had my eye on another cruise in February of 2025 which was just a bit too expensive for me at the moment, but if she could keep an eye out on it for any drop in price or any special to come up and let me know that would be great. Well blow me down if I didn't get an email from her a few days ago saying was I still interested in that cruise because its just come down in price. Boy, was I interested or what? I called her right away and I am now booked on 28th Feb 2025 on the Quantum again, at another affordable price.
So What more can I say about Cruise Guru. All the staff are really great, and its not just Kylie that's a fantastic agent. No matter who you get on the phone or speak to they are all so courteous and respectful and seem genuine in wanting to be helpful. So I'm happy to stick with them and once more say thank you all for looking after an old fella and meeting my needs and requirements. Good job guys. Sincerely, Jim.
Easy Booking Process – I recently booked 2 cruises through Cruise Guru. The online booking process was simple, fast and easy to use. Show details · 1
Obviuosly no one from Cruise Guru reads these reviews. Negative feed back to their lack of customer satisfaction has brought no response. Happy to take your money ,Cruise Guru is failing badly in its customer service, there is no incentive to carry on doing business with them. Having completed a cruise with them, I booked another cruise for… Read more
February 26 at a "special online price" only to see two days later the same cruise was openly advertised at the excact same price, no incentive to stay with this Company. Lord Kevin Burke
Latest follow-ups
I have varied experiences with CG recently. I cancelled attempting to make a booking with a male consultant because he could not provide what I needed. However, my last reservation with Louise was spot on. She knew what she was doing and after I… Read more · 1
provided the details, confirmed it within 5 minutes. I don't usually use a consultant but can recommend Louise and Jacki highly. However, I have had problems with the CG website over the last couple of months. Maybe an overhaul or update management? Thank you, ladies.
Follow-up · 1. Familiarity with the booking I was trying to make. I was given a lecture on cruising matters. I have undertaken many cruises, some of which were made through CG, but not all of them. I often book directly Princess directly, for example. 2. Louise knew what she was talking about and could quickly make the reservation. 3. I received lots of… Read more
Great – Its was easy to use and offered plenty of choices, that's how we like it! Show details · 1
Follow-up · The booking was so easy, all done online. Payment done via Visa online, was the cheapest.
After failing to find a cruise on the web site that suited us, we deicided to contact the Cruise Guru and asked for their help. We had a reply within an hour with two suggestions for cruises they thought would suit us. After making the decision to… Read more · 2
go with one of them, we had nothing but efficient, pleasant service from their staff. The young lady who made our booking could not have been more helpful to two pensioners who were not used to cruising. Although booking 12 months ahead, we feel confident that we have made the right decision. We would thoroughtly recommend using this travel service when considering a cruise for your holiday.
Follow-up · I am unable to answer these questions as we have not yet been on our cruise. My review was solely about the booking service and helpful answers to my questions when choosing which cruise company to book with. I did mention that I had booked 12 months ahead. We were most impressed with the adivice the Cruise Guru company gave us and the good value… Read more
Positive reviews
We booked our first cruise with Cruise Guru and found Tessi to be extremely helpful and great to deal with. As we were new to cruising Tessi booked everything for us and explained the whole process with confirming everything by email. We will definitely use Cruise Guru again. Thanks Tessi. Show details · 1
Highly recommended, We book a cruise from Vancouver to Whittier from a Cruise Guru's user frendly web portal, quite confusing with our first a far away holiday trip. I am taking this opportunity to say many thanks to Jacqui for all helps Very effective communication and supporting customer's demand/change. Booking with Cruise Guru, you will be free of mind, they will take care of everything with clear and honest details. Show reply
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I rang cruise guru and spoke to Tionne and she has been very helpful in booking our cruise for my 70th bday next year, we have many people coming along and Tionne has accommodated everyone for their needs, would highly recommend. Show details · 1
Negative reviews
DO NOT BOOK WITH CRUISE GURU We booked 14th January 2026 for $8945 and was told it is the best rate Today, 20th May the same trip is$6900 ($2045 cheaper) The trip is not until 26th September but we had to pay in full by the 2nd May Show details
Hi Robyn, Thank you for your feedback are you able to… Read more (+3 replies)
Disappointed with cruise guru is an under statement. Terrible customer service and communication. Our cruise has dropped in price significantly.After contacting cruise guru to discuss our options was given absolutely no help with this. While I understand we have paid in full, we are still 4 months out from sailing. Other TA have offered room… Read more
changes and on board credit as compensation but Cruise Guru haven't even tried or even suggested these options, contacted celebrity direct even they said this is there usual options. Shame on you cruise guru. Moving forward i would not recommend using cruise guru for bookings , go with a TA or direct that actually cares about its customers .
Hi Liz, Thank you for your feedback are you able to… Read more
Disappointed that three times I rang and asked for a certain lady to ring me back but she did not. Finallly I missed out on the cabin I wanted. They eventually gave me another cabin but it was dearer. Show details
Hi Ken, Apologies on the delay and are you able to… Read more (+4 replies)
Recent reviews
Cruise Guru are excellent, due to Typhoon in Japan last year, accommodation was for 1 night in Tokyo but due to Typhoon was 3 nights, Cruise Guru paid for extra 2 nights, found them very organised, Show details · 1
Their cruise prices are very competitive. So far, I have booked 2 cruises with them, and their prices were slightly lower than other companies. The staff are very helpful and knowledgeable. Show details · 1
Fantastic service from start to finish. The travel agent from Cruise Guru - Kee was friendly, professional, and made the whole booking process easy and stress-free. She took the time to understand what I wanted, especially booking 5 cabins. Communication was excellent, and all the details were handled efficiently. I would happily use their services again and highly recommend them to anyone planning a trip. Show details · 1
The staff at Cruise Guru were amazing and I would not even consider looking elsewhere before booking our next cruise. They have the best prices and their service and staff are second to none. I cannot recommend them highly enough. Thank you. Show details · 1
We have used CRUISE GURU previously. We were after a short 7 day cruise. The booking process is easy, the cruise appeared on the cruise line app after a couple of days so we could book excursions, dinner etc. The final payment is automatically taken from our credit card, though other options are available. There was also a significant price difference to those shown on the cruise lines website. It does pay to check. Show details · 1
Find out how Cruise Guru compares to other Booking Services
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Have booked 3 cruises with Cruise Guru (2 are yet to occur). Competitive pricing and very responsive to questions or concerns. Booking process online is quite straightforward and phone access was very good too. In the case of the 2 cruises yet to be taken, they applied promotional extras despite the promotion period just finishing. Highly recommended and would use them again. Show reply
Once again the service brilliant from Edison. Booked another leg of a cruise and he was on it right away. You seriously want these guys in your corner. I just feel extremely confident and stress free when we book with this company. Show details · 1
Amazing to deal with and Louise whom we have dealt with a few times is so friendly, helpful and professional. I had previously booked the same cruise directly with Princess Cruises however noticed the pricing with Cruise Guru was more competitive so changed our booking arrangements and ended up with a much better deal through Cruise Guru. I wouldnt hesitate to deal with Cruise Guru before making any future arrangements. Show details · 1
I booked a Carnival Encounter cruise 8 days in South Pacific. The agent was very professional and courteous making the booking. All went smoothly. I was surprised that the full amount of the cruise was to be paid when booking 10 weeks early. Show details · 1
We spoke to Kyung and she was more than happy spending time with us to find the right cabin. After booking our cruise she offered for us to ring her any time if we we had any questions regarding our booking. Show details · 1
We have always found Cruise Guru to be very competitive in pricing, and we have booked many cruises through them. Their online booking site is very easy and quick to use, with confirmation of your booking received within a few seconds. Last year, we were in the unfortunate position that my husband was diagnosed with cancer and we had to cancel our… Read more · 1
B2B cruises. Cruise Guru was very informative, helpful and sympathetic towards our plight and assisted us greatly. They kept us up to date with regards to our cancellation and we received our refunds in a timely manner.
I have been working with Kee Foreman from Cruise Guru on some possible cruise options in 2027. Kee has been remarkable and extremely helpful in making suggestions and offering advice. Kee is No 1 Show details · 1
So far so good. Booking two cruises has been a breeze. I like that you can search by destination,cruise lines and also compare. The communication to date has been excellent. Show details · 1
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Hi Kevin, Thank you for your feedback and I have… Read more (+2 replies)