E.Tel
Verified537 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
AI reviews summary
Pros
Verdict
Overall, customers express strong satisfaction with E.Tel, highlighting affordable pricing, reliable network performance, and an easy setup process. A notable highlight across the feedback is the responsive and helpful customer support team. While a small subset of reviews notes challenges related to obtaining account numbers for porting out or occasional billing inquiries, the general sentiment remains highly positive.
Excellent service! The eSIM was easy to install, activated within minutes, and provided reliable coverage throughout my trip. Great value for money and no issues with connectivity. Highly recommended!
Fucking dumb provider. I activated my service with e tel on the 31st of aug at 8pm. I availed the $9.90 promo and I was shocked today that I was charged an extra $10 because apparently, I exceeded the monthly allowable data usage for AUGUST. How was that even possible? I was in my house using wifi when I activated it and it was activated at night… Read more
making it only 4 hrs in August in total and I exceeded the usage???? The explanation of the customer service provider was that I was only given a pro rated amount of data which is around 800mb for 4 hours. Their app cant even show my usage on that day if I really exceeded. When I activated my service, there isnt even a notification or information that I would only have that amount of data.
Joined Etel which required emailing a photo of your drivers Licence. Wasn't happy about that as this is not usually required, Telcos usually use the document verification service that requires the info but not emailing a photo, some just verify by your credit card, which is odd. Had to replace my sim card while I was at work and I had to call a… Read more
number to activate. I was then told they had to verify my email and had to respond. Fair enough. I responded received, and was asked if I read the instructions. Turns out I had to take a photo of myself holding my drivers lic. They carefully led up to this step rather than stating this at the outset, knowing that there will be objections. Yup, this was a step too far! Too busy at work to jump through hoops, NOT a legal requirement , and something that Etel themselves have decided to implement. Now, for every organisation that has a photo of your documents, there is an increased risk of identity theft. Not just from hacking, but unscrupulous employees. Until gov legislation makes it a mandatory practice, the less you do it the better. So I cancelled my service. Then I had a surprise last bill. I took it for granted that Etel would stop data use when I had used up my data as most other telcos do. Nope, charged me $5 per gigabite for going over my data limit, which is what telcos did over a decade ago. Obviously how they make up for providing a cheaper service. Admittedly I was using it in a dongle so not sure if there were any reminders, and I wasn't using their app. I didn't read their terms and conditions, so that's on me. The devil is always in the details.
I usually use two telcos, and had to cancel the other one too for changing my plan and charging double. I'll leave a different review for that. Have now joined up and activated two new telco accounts, neither of which required photos of myself or my drivers lic, and I double checked that they automatically stop data use when allocation used up so you don't incur extra charges. All good!
Reviews with attachments
Easy to fine with amazing coustomised plans which works on Optus
After calling 0290678888 the staff really helped with an easy way by noticing the problem directly. Meanwhile my previous call to 1300383588 answered by a staff who made me really upset because without asking my problem I was only told to call the partner where I ordered the simcard and saying that the staff did not have access. It was really… Read more · 1
confusing because I had no idea since I only know etel. So I checked my email and found both contact number. Thankfully the second one was work and handled quickly. Why did the first staff left me with no clue at all or try to identify other solution.
I ordered my eSIM over 8 hours ago and still haven’t recieved my eSIM to my email
Hey Nicholas, that's not the experience we want you… Read more
For last minute purchase! It is quick & easy to purchase with clear explaination what is included in this e-sim card. We choosed 7 days plan for a family with kids. We need unlimited data to share hotspot for the kids. You can get 20% discount as well. Show reply
I am under 18 and signed up for an E.Tel plan advertised as a casual "month-to-month" service with "no lock-in contract." The marketing completely omitted the word "postpaid," leading me to believe it functioned like a standard prepaid service that would simply stop working if unpaid. Because of this, I used a single-use card for a one-off… Read more
purchase.
After I stopped using and removed the SIM, E.Tel allowed a negative balance to accrue on the completely inactive service. They then sent an automated notice threatening to refer me to a debt collection agency.
When I contacted customer care to explain that I am under 18 and was entirely misled by their contradictory "no contract but postpaid" phone jargon, they initially refused to drop it. They aggressively demanded I pay a fee for the months the SIM sat unused. They only backed down and agreed to waive the charges after multiple escalations and threats to involve the TIO.
The network itself was functional for the brief time I used it, but the hidden billing structures, lack of transparent upfront disclosure, and aggressive collection threats make them impossible to recommend. Be very careful signing up for their "no lock-in" deals, because it is a rolling credit agreement that will accumulate debt behind your back if your card expires.
Latest follow-ups
Perfect service. Considering it was a weekend. Highly recommended Reponses was extremely quick Show details · 1
Follow-up · Issue was i changed phones and needed a qr code for esim Travel esim highly recommended, in greece for last 3 weeks in cities and villages and haven't lost network at all
easy to buy online. hopefully having good coverage. applied online website... Show reply
Follow-up · Excellent coverage Beijing and xian
Absolutely the most simple process to order with clear instructions in the email. Show details
Follow-up · Activated but did not work anywhere in NZ.
Thanks so much, Steve! It's great to hear the whole… Read more (+1 reply)
Positive reviews
Have used an E.Tel travel SIM for multiple countries now without any issues. Have recommended to friends and family. Price is great and service has been on point. Show details
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Incredibly simple and seamless product, with great coverage across my trips to Asia and Europe. So much more cost-effective than many other e-sims, can’t recommend them enough!
I had a great experience with ETEEL. AJ Diamona was extremely patient, supportive, and always willing to help in my case. Their guidance made the process much easier and more enjoyable. I really appreciate their professionalism, kindness, and dedication to helping others succeed. Thank you for the excellent support! So i can say: Excellent service… Read more
and support, esp. for AJ Diamona. And the ETEL is honestly the cheapest plan for mobile internet, and if we refer friend, we get about $10 (a bit forget). So, sometimes i just paid $14.
Negative reviews
The service is terrible, they kept charging me well after I had cancelled my account with them, then numerous months later they send me a final warning letter saying they will forward the outstanding amount to a debt collector...none of the fees were from months that I had an active mobile service with them! Many fraudulent 5 star reviews for them, not to be trusted.
That's a really concerning experience and we… Read more
Cheap and nothing to complain about with the reception. Woe to you if you need to port out from Etel though. I had a bad experience trying many times/ways to obtain my Etel account number (i.e. there is a service number but not the account number in their invoice). You will encounter failure to port out with yr new telco without the account… Read more
number. Had to write many emails (they are also not very timely with their replies ) to the extent of "demanding" before Etel relented in releasing MY account number. Playing all these tactics to stall and delay. The perceived cost savings is not worth the time and effort if you ask me.
Easy to use and you do get internet straight away, only thing I found is that internet can be patchy and also drains your phone battery really quick as constantly searching for reception/ internet. My phone would be dead around 1pm. Convenience is great but I would rather buy a local SIM card as better reception and you don’t have to worry about your phone going flat or not being able to get good service.
Hi Lisa R! Thanks so much for sharing your… Read more
Recent reviews
The customer service guy I AJ was very informative about the company thanks as I was thinking about moving to another company but he convinced me that what he suggested would work thanks Show details
I’ve used ETel sim in Bali - worked well! No connectivity issues and speed was very good! Would recommend this e SIM to anyone! Previously I’ve used airalo and Klook and I feel ETel provides better value! Show reply
We certainly recommend E.Tel esim for your travel needs. AJ has made the experience easy and welcoming. Even when I accidentally purchased an esim for an incompatible phone AJ quickly assisted in getting a refund for me. Many thanks
I had some problems getting on (you need to send the QR code to another device to set up your account). However Daisy assisted by renewing my account and ensuring it works. Now I have it running it’s very good. Coverage is very good and so is the speed. Show details · 1
Find out how E.Tel compares to other Mobile Phone Service Providers
Know better, choose better.
I have not used the travel esim yet but the purchasing process and instructions were very straight forward and the value seems great for the amount of coverage I need. Show details
Reliable over seas. Sim activated and installed as intended. For android users, press and hold the QR code and it will prompt you to install the sim card. You will have ths option to use it as data only, while you use your normal carrier for calls and text
First class customer and technical support from CATHY Y who got back to me so quickly and explained everything making my query totally clear and understandable. As well as having very customer friendly pricing and packaging of travel ESIMS they have a support team that makes a difference when you need it. This was my first interaction with E.tel and it was excellent.
I contacted E.Tel about refunds for seven Travel eSIMs, and AJ Diamona was fantastic. I was really impressed by how quickly everything was handled. My issue was resolved within about an hour of my initial email, and all seven refunds were processed. AJ was friendly, helpful and very efficient. Really appreciate the quick response and excellent service. Thanks AJ!
The customer service form Cathy Yang from e.Tel Mobile is extremely responsive, fast and meaningful. The response of my query is very fast and meaningful. I have been with many service provider but never experience good customer service I get from her. Well deserve 5 Star to Cathy. Show details · 1
Did ring up to make sure it works but it didn’t now I have to try and get a refund not happy, did get a full refund would use again after there customer service was excellent thanks Show 2 replies
I realise I may have been a bit of a pain for AJ, but he remained patient with me, listened to me, and helped me out. I very much appreciate his help and understanding. Thank you again Show reply
Cathy Y. knows Etel mobile plans well, thus is confident in answering my queries. She maintains a well-paced delivery, perform result effectively and is consistently courteous throughtout the call. A real gem. Show reply
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Hey Jojie, that sounds genuinely frustrating, and we… Read more