1,285 reviews
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Reviews with attachments
This is our first time building a house & we could not have asked for better than Eden Brae! From our first conversations with Hugo at the Box Hill office, we knew we wanted to build with Eden Brae. Hugo was very open to hearing what design we wanted to achieve and he nailed it. Other building companies were not as accommodating or willing to… Read more
alter plans to suit our block size. Through the admin process we had a couple of customer service consultants, each time they would either call or email to introduce themselves. Once our build started, we were introduced to Dave Elliott. Dave first contacted us to arrange a meet & greet at our build site, which went a long way to building a solid relationship between customer and supervisor. Dave's communication is 10/10. Regular phone calls to check in, provide updates & paired with the customer portal, we did not have any concerns with how the build was progressing. We also came to realise Dave has good attention to detail, which was highlighted during our various site walkthroughs as he'd already acknowledged & actioned build concerns before we asked him the question. We cannot fault Dave's customer service! Would we build with Eden Brae again? Yes. Would we be asking for Dave as our supervisor again? Yes!
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We recently finished our single story build with Eden brae and we are so happy with our new home. The whole process ran so smoothly with very minimal issues thanks to these two. Brandon Mafi our Csa who was very efficient and also very quick with responding to emails. David Elliot our SS, we are so thankful we got… Read more
allocated Dave to manage our build. From the first phone call introducing himself to well after handover the communication was fantastic, no question was ever left unanswered and he was very efficient with following up and getting trades out to fix anything we queried along the way, then letting us know it had been done and either meeting on site or sending pictures /uploading photos to the app of completed work.
Dave is incredibly good at his job, Super knowledgeable and has a great eye for detail which really shows as our house was coming together. Thankyou Dave you made our whole experience amazing!
If i had to find anything that could be improved it would be the painters. Some of the painting is pretty rough and even after pci and them fixing it, Its still not great so I've had to fix alot of it myself. I wasn't expecting the painting to be at a super high standard but it could definitel improve.
Our build was finished around the time frame we were told it would be and and that was with some delays on trades.
All in all our building our home has been a pleasant experience and we.would happily build again with Eden Brae.
We built with Eden Brae and from the moment our Site Supervisor, David Elliott, was assigned to us, he reached out immediately to introduce himself and make us feel comfortable with the process ahead. From day one, communication was effortless. David kept us informed every step of the way, providing regular updates and organising site meetings… Read more
throughout the entire build. Any questions or concerns we had were always addressed promptly, and after every visit, he reassured us and gave us complete confidence in the progress of our home.
As this was our second build, we knew exactly what we wanted and had very high expectations and standards. To be honest, we probably weren’t the easiest clients to deal with, but David handled everything with professionalism, patience, and a smile on his face. Nothing was ever too much trouble for him.
Over the course of the build, David became more than just our Site Supervisor he became a friend. His dedication, communication, and genuine care made what can often be a stressful experience enjoyable and exciting.
We couldn’t recommend David Elliott highly enough. He is an absolute asset to Eden Brae, and we are incredibly grateful for everything he did to help bring our dream home to life.
We have recently completed our build in the Lake Macquarie area and are very happy with the entire experience. Farryn Hilditch, who supported us from the administrative side, was extremely diligent, responsive, and knowledgeable. Our every question was answered promptly and clearly, and working with her made the administrative side of the build… Read more
completely stress-free.
Our site supervisor, Dylan Theuerjahr, was outstanding throughout the construction phase. He kept us regularly updated on progress with schedules and photos, and nearly everything was completed on time. He was communicative, responsive, and always made time to meet with us on-site. We appreciated his proactive approach - if something did not meet his standards, he would contact us to discuss it and keep the project moving forward. He clearly had excellent control over the trades and workflow, which gave us great confidence in the quality control of our build.
Overall, we are very satisfied with our building experience and would recommend the team. Our home was completed on time, and the overall process was transparent and well organised.
Dylan did a great job as the construction supervisor. Nothing was a problem and always very obliging. Dylan made the whole process of building my Eden Brae home easy. Building can be stressful this is my 3rd build however Dylan was always a phone call away to answer any questions i had during the build Dylan is a asset to Eden Brae Homes. Regards Michelle Lot 333 Tiral Way Crangan Bay Show details
Thank you Eden Brae for completing our new house in just 7 months. Thank you Ben, Amanda and the rest of the staff members who helped the project along the way and did a fantastic job by giving us a beautiful place to live in. Without their professional skills, commitment, love and support, we doubt that our house will be ready in ahead of the… Read more · 1
time frame (5 months ahead of what we been told). All of our family members and neighbours are eager to come in to our new house to view the beautiful place that Eden Brae has created for us. Once again thank you Ben, Amanda, Tara, Sara, Hugo and the rest of the team members for their hardship and commitment towards Lai family. We are honour to have them in our new house project and really appreciate what they have created and cater our needs along the way. Our family would like to take this opportunity to wish everyone a Merry Christmas and a Happy New Year 2026. Love, Lai family and friends
P/s: I am not sure whether this review have been posted or not, I resent it again, sorry
Our Site Supervisor Zaid has always been great and on our side all the way since the beginning of the project even after the house has completed. The build was quick, efficient and meticulous. Never been happier with the result and especially with the journey of building a home. We started with the Slab on February and settlement on December the same year(Forsyth 33). Show details
Eden Brae Homes – A Truly Exceptional Experience. The onsite management of our build was nothing short of exceptional. Our site supervisor, Dave, deserves the highest praise. His professionalism, attention to detail, and commitment to quality were evident throughout the entire process. He consistently communicated with us—often weekly and… Read more
sometimes daily—providing updates on progress and upcoming schedules. He even went the extra mile by FaceTiming us for visual updates and meeting us on-site for regular walkthroughs. Dave was extremely well-organised, a fantastic communicator, and genuinely invested in delivering a home of the highest standard.
This was our third build with Eden Brae over the past 20 years, and the reason we keep coming back is exceptional quality, planning and overall experience. Our previous two homes were built to such a high standard that we never encountered maintenance issues during the years we lived in them. For this project, Dave reiterated that he didn’t want to rush—his priority was ensuring the workmanship and quality were done right. That commitment truly showed in the finished product.
Any minor issues we raised during construction were addressed promptly and professionally. Amanda, our Client Service Administrator during the admin phase, was fantastic—her communication and collaboration ensured our vision was achieved. Dave encouraged us to speak up about any concerns, and he worked quickly to resolve them to avoid delays. His proactive approach and genuine care made the entire experience stress-free.
Every home we’ve built with Eden Brae has been completed months ahead of the contracted timeframe. This latest build had a 54-week construction period in the contract, yet it was finished within just 10 months—without compromising on quality. That level of efficiency speaks volumes about their planning and execution.
We were realistic with our costs and prioritised what we wanted. Our tender included provisions for many upgrades that we knew from the beginning we wanted. For the size of the home and the quality delivered, we felt it was far more cost-effective than a custom build.
We couldn’t have asked for a better experience. Eden Brae Homes delivered on every promise, and our site supervisor Dave went above and beyond to ensure our home was built to the highest standard. This is why we’ve chosen Eden Brae for three builds over 20 years—and why we would recommend them to anyone looking for quality, transparency, and peace of mind.
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Just want to take a moment and recognise & appreciate the great work done by my site supervisor Dylan Durham-Theuerjahr who’s been working at my build in Crangan Bay, NSW. He’s such a great man who knows what he’s doing and he’s always been very supportive and helpful in keeping us up to speed with our build even though we’ve not lived in the… Read more
area. People like him who are always on top of things are a great asset. A job well done Dylan and hoping for a great result in PCI soon.
Latest follow-ups
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⭐⭐⭐⭐⭐ We have just completed our home with Eden Brae Homes, and we couldn’t be happier with the entire experience. From the beginning of the process through to handover, the team was professional, friendly, and always willing to answer our… Read more
questions. Communication was clear, and we were kept informed throughout every stage of the build.
The workmanship and overall build quality exceeded our expectations. Any minor issues identified during the process were addressed promptly and professionally. The final handover was smooth, and our new home was presented in excellent condition.
We would like to give a special thank you to everyone involved in our project for their dedication, attention to detail, and commitment to delivering a quality home. Building a house can be stressful, but the Eden Brae team made the journey much easier for us.
We highly recommend Eden Brae Homes to anyone looking for a reliable builder. Thank you for helping us build our dream home!
Follow-up · Everything is perfect after the house was handed over
We've absolutely loved our experience with Eden Brae Homes so far, from the Sales and Tender signing stage through to Pre-Construction. Preparation for construction is now underway. Our journey began with a visit to the Eden Brae Display Homes,… Read more
where we met Vito, an experienced and knowledgeable Sales Consultant. He was instrumental in helping us find the right home design. We still think Eden Brae Homes are thoughtfully designed, well-built, and have met our expectations for a new home.
Tender and Contract presentation was done by Tanya which was again a wonderful experience. The Tender and Contract were well explained to us and easy to comprehend.
The Colour Selection appointment with the consultants and interior designer James was both memorable and enjoyable. With James' professional guidance, the colour selection process was fun. Although we went slightly over budget, we're happy with the choices we made.
A special mention to our CSA, Amanda, who has been outstanding. She's competent, responsive to our queries, and consistently kept us informed throughout the Build-Presite process.
Follow-up · The new build was completed on time, and the quality of the workmanship exceeded our expectations. Our site supervisor, Ben, was fantastic, professional, approachable, and a pleasure to work with throughout the entire project. A big thank you as well to all the staffs working behind the scenes at the head office for their dedication and contribution to the successful completion of our project.
Great Customer Support – Great customer support from the EBH Team since the beginning of the sale contract, and until now, the team has been very helpful and has answered all my queries on time. There is a bit of delay in finalizing the variations and DA checks at the EBH… Read more
end, but overall, our experience is great, and we recommend EBH at any time to our friends and families.
Follow-up · We are still very happy with our choice. The build quality is excellent and communication was smooth during the whole process. No unexpected hidden costs popped up. We just have a few very minor items on our final checklist, but everything else is perfect.
Positive reviews
Eden Brae, managed particularly by our site supervisor Dylan Theuerjahr, efficiently and professionally handled the construction of our home. The build process was well organised, and communication was consistently clear, with all queries addressed promptly. The workmanship and quality of the completed property are of a high standard, with… Read more
attention to detail evident throughout. Dylan Theuerjahr responded quickly to emails and phone calls and was always easy to contact. After settlement, any minor issues were resolved immediately and without any problems. During the Practical Completion Inspection (PCI), Dylan identified and rectified several items I had not noticed, ensuring the home was delivered to a high standard. The final cost matched the estimated cost, which met my expectations. Overall, Eden Brae, under Dylan Theuerjahr’s management, delivered a positive and smooth building experience.
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Apart from the delays and hiccups during the build, I am extremely pleased with the outcome, the quality, the craftmanship and presentation of our home. Kudos to Iain Palmer, he was great; he provided timely updates and his work ethics are commendable. Despite being under pressure, he made sure that the work especially around the issues on our… Read more
sewer are done right and properly. If im given a chance to build a retirement home in the future, Il chose EBH again. Thank you so much to EBH! I love our new home! If given the opportunity, Id love our kitchen to be featured in your socials.
Whilst it was a longer admin stage than what we were expecting, the team at Eden Brae Homes were wonderful even through the most stressful times. From Louise and Sara from the planning stage to Chloe during tender and Tanya as our CSA. Once we reached the actual build stage Adrian has been our rock. Nothing was ever too much and his attention to… Read more
detail has been incredible. His customer service has by far made our experience so enjoyable and exciting. Considering building a home is one of the most expensive, time consuming and at times stressful projects, our supervisor has been on top of any issues that could arise.
Thankyou to Adrian and the team for building our dream home.
Negative reviews
Not reliable – We had very bitter experience with the Eden Brae Home - Hunter New Castle building team. Does not pay attention to details and does not value our expectations. Poor communication and did not adhere to the scheduled work order. Despite much of planning, Eden Brae Home - Hunter New Castle building team did not deliver what we requested. Show details
Our site supervisor Ben was great and looked after us throughout the build in Gilead. The rest of the Eden Brae team has also been helpful, making it an easy process. Show details
Follow-up · Post build support from CSA has unfortunately been a bit poor. Slow in responding to questions and addressing concerns. Also, was told at handover that we will be receiving via express post our termite treatment sticker which we need to put in our meter box in order to obtain OC. But after 3 weeks still didn't receive anything and had to email… Read more
We made a terrible mistake of building our family home thru Eden Brae Homes. They did not have properly qualified tradies. a very poor quality visible throughout in painting, flooring, plumbing, workmanship and quality. Just after few months, the tap ware paint started to peel of and nickle could be seen in every bathroom. Flooring would be number… Read more
one defective item. It's very noisy and the dresser in our bedroom trembles when someone walking pass. They sent their dodgy maintenance guys who could not fix the problem. Stairs make noise when you going upstairs. The sliding door in the formal living are could not be aligned even after several attempts by their maintenance team. We are taking the matter to NCAT with a lot of defects. We are gobsmacked with the ratings awarded to EBH by Housing Building Industry Association. We will be lodging a formal complaint with all the industry regulators for breaching Sec 52 of TPA NSW for misleading and deceptive conduct, ACCC, ASIC to take action against the Directors. Never Ever refer EBH to anyone. Our friends who are building with over a $m budget signed with other builders after talking to us.
Recent reviews
0026499 - We had the best experience building our family home with Eden Brae. All the teams involved were professional and also willing to help. Our CSA is lovely and very supportive throughout the entire process!! Could not be happier with our building experience! Show details
)We just finished our knock down & rebuild in Ettalong Beach with EBH. Really happy with the whole process, from the initial contact, house design on our existing block (Midland 19), admin support and the construction team were awesome to deal with. Having access to a portal where you could see all the stages and upcoming works once they started… Read more
construction was fantastic and meant that we didn't have to bother the team to see where we were up to. Completion of the home was on time and any enquiries/concerns we had throughout the whole process was dealt with. Would happily build again with EBH. Special thanks to Jordan, Bree, Farryn, Joey & Dylan!
Building twice with the same builder is the ultimate test of consistency, and Eden Brae passed in both of our projects. Having worked with them across two separate builds at different times, we can confidently say their commitment to quality and customer care remains high. Katie in customer service, whose exceptional support truly set the… Read more
standard, she was consistently responsive, proactive, and empathetic to any questions or concerns we had along the way.
On-site, Matthew as our site supervisor was fantastic. His attention to detail, proactive management, and high standards ensured our builds ran smoothly and finished to a top-tier standard. Matt was always approachable, transparent, and genuinely invested in delivering a home we would love.
Eden Brae builds a structurally sound, beautiful home, but it is people like Katie and Matt who turn the process into a genuinely positive journey. We wouldn't hesitate to recommend them to anyone looking to build.
We have been so impressed with our CSA Tanya Taua throughout the pre-construction phase of our build. Tanya has been incredibly supportive, proactive and organised, making the entire process feel seamless and stress-free. Tanya has kept us consistently updated on our progress, followed up on outstanding items and made sure everything continues to… Read more
move forward as it should. Her communication and genuine commitment to helping us through the process has been fantastic.
We are excited to head toward the construction phase!
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Eden Brae Norwest have been professional, punctual and friendly. The showroom has lots of beautiful spaces set up to understand what your home will look like. I’ve been happy with my experience overall. Show details
We had a wonderful experience building with Eden Brae, and a huge part of that was thanks to our site supervisor, David Elliot. From the beginning, David guided us through every stage of the process with professionalism, patience, and genuine care. He was always happy to answer our questions, explain everything clearly, and made us feel supported… Read more
throughout the build.
David is incredibly kind, understanding, and pays close attention to every detail. Nothing was ever too much trouble, and it was obvious that he truly cared about delivering the best outcome for us.
Overall, our experience with Eden Brae has been fantastic, and we're so grateful to David for making the journey such a positive one. We highly recommend both David and the Eden Brae team!
We recently built the Waldorf home through Eden Brae. The overall construction process was managed extremely well. Thanks to our site supervisor David Elliott, who kept us informed, went over and beyond and made sure the construction stayed on schedule. The overall end product turned out to be of good quality however too early to tell. There were… Read more
a number of issues identified during the construction which David was able to resolve in a timely manner, and kept us in the loop. Overall very happy with the results.
Like any build, we had a few bumps at the start of our journey, but since Olivia took over our account the whole experience has completely changed. As first-home buyers, we had so many questions and weren’t always sure what to expect. Olivia has been incredible throughout the process. She’s always quick to respond, keeps us updated, and nothing… Read more
ever seems like too much trouble. Her communication has been clear, professional and consistent, which has made such a difference and taken a lot of the stress out of building.
It’s people like Olivia that make the experience enjoyable. We’re so grateful for all of her help and support, and we can’t wait to see our home finished. Thank you, Olivia!
We had a great outcome with our new house build. Steve Burgin was an excellent builder who maintained clear communication throughout the entire process and delivered a quality result, Thankyou Show details
My experience with Eden Brae Homes during the administration phase was positive overall. While there were some delays throughout the approval and pre-construction process, Radhika was consistently responsive, professional, and helpful in addressing my questions and keeping me updated on the progress of my application. What I particularly… Read more
appreciated was her commitment to working through various challenges and ensuring that the project continued to move forward without any unexpected additional costs. Throughout the process, she remained accessible and worked collaboratively to resolve issues as they arose.
I would like to thank her for her support and assistance in progressing my build to the construction stage. I look forward to seeing the same level of professionalism continue throughout the construction phase of my new home.
I am extremely grateful for the service I've received from EBH. Tanya has been handling my file and I truly appreciate her patience through out the process. Due to an unfortunate life event (divorce), I had to put everything on hold and request an extension of my tender. Ofcourse it came at a price, but a reasonable one. EBH has been patient with… Read more
accommodating my requests and I am glad that I have finally moved on to the construction phase. My dreams are finally coming true and I am extremely grateful. Choosing EBH was the best decision I have ever made. I do not think other building companies would have had the same level of patience and understanding of my situation. Thank you Tanya, I appreciate your assistance through out the process.
We had a good experience with Eden Brae. The administration process took a little longer than expected but the build is good quality and they worked constantly during the build. Show details
I built in Wilton NSW and I would like to thank our building supervisor Adrian who was professional and friendly in our dealings. Kept us up to date with the progression of the build. House built on time. Had no issues. Build quality was excellent. My whole experience from start to finish was exceptional. Thank you Eden Brae. Show details
We’ve just finished building our home in Wyee with Eden Brae Homes and couldn’t be happier with the experience. A huge thank you to Dylan, our site manager, and Farryn from the office team — these two made what could have been a stressful process genuinely enjoyable. Dylan was punctual, on top of every detail on site, and always made time to walk… Read more
us through progress. Farryn kept communication flowing from the office end — quick to respond, clear with updates, and never left us guessing where things stood. Between the two of them, we always knew exactly what was happening and when. If you’re considering Eden Brae, I’d recommend them to any client without hesitation. Dylan and Farryn are a credit to the team.
The EB team and our admin manager were exceptional. We were kept updated thrughout the admin process and our admin manager was always prompt with her email responses and queries. Can't recommend EB enough! We are looking forward to the build and the great customer care continuing. Show details
Follow-up · We are now at actual build stage and I can say I am still very impressed with EB. Our site manager is oustanding. Anyone who has built knows the stress of time lines etc and communication with your site supervisor. For us Ben has been amazing, keeping us informed of any delays and the progress of the build. He is always picking up his phone and answering messages which makes all the difference.
Building our first home with EBH has been such an amazing experience. From the start, Jordan was incredibly patient with us, even with all the changes and questions we threw his way. We were also pleasantly surprised that our tender price came in $2k less than our final contract. The presentation with Sara was just as good -she was so thorough… Read more
and really took the time to make sure we understood every detail before we signed anything. Ashleigh, our CSA was also a total pro - she was always organised and quick to get back to us whenever we needed something. Katie, although we only had to deal with her for a short time towards the end was such a lovely lady and made our handover experience a very comfortable and personalised one - thanks Katie!
The real standout for us though was our Site Supervisor, Tanna. We felt so lucky to have him. He’s clearly an expert at what he does, but more than that, he’s professional, patient and actually cares about the homes he’s building. No build is ever perfect, but having a supervisor who genuinely listens and just gets things fixed makes all the difference. Huge thanks to the whole team, and especially Tanna, for making our first build such a smooth journey!
We’ve been really happy with our experience building with Eden Brae. The build moved along quickly, and the quality of the workmanship was excellent. A big part of what made the whole process so smooth was our site supervisor, Dylan. He was always quick to address any issues and was a pleasure to deal with throughout. Show details
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