Exetel Mobile

I was happy with Exetel, I had been with them for many years, but as a very low data user (1-3Gb a month) they increased my data, and price of my ExeSim Super Saver 4G plan 100% within the last 3 year period (6gb/$10 to 12gb/$20 per 30 days) and that made it no longer competitive for my needs. I am now with another provider on a 4/5g plan paying… Read more

$13.40 per 30 days with 10gb more data pcm. No brainer to move providers. I just hope my new provider is as good as Exetel once was.

Anu from Exetel support was very helpful, and quickly resolved the problem (I gave the wrong account number on a transfer from another provider). Stayed on the line until the transfer was completed successfully in a few minutes.

Zeehara provided excellent support, solving a serious ongoing problem with internet connection while guiding me through my new phone. You have my vote for Exetel employee of the month! Thank you so much!! Show details

I had a query about Global Roaming. Operative Umesh Rajeev was very helpful and satisfied my query. Before Umesh answered I was on hold for almost 10 minutes while repeatedly hearing “Estimated wait time 30 seconds.

Just changed over to Exetel for NBN FTTP 500 Mbps plan which Exetel resolved overnight! Where I had been attempted to have OPTUS to do 6 times since December 2025! I was already on a OPTUS 50 Mbps plan on FTTN. They kept advising that they had an internal technical problem the fix for which kept going to the right. 20 years with OPTUS but the… Read more

service from EXETEL in also transferring my mobile service means that they have my business forever - particularly considering the easy prompt on line access for resolution of a couple of issues that were due to my error and misunderstandings . Mo the Bot which is the first point of contact for online trouble shooting is excellent. Very highly recommended!! Leonard A

Fixed my problem.Was patient and understanding.No grumpiness! Just found accent a little difficult to understand at times. Was with TPG and IInet you guys are much better and answer the phones quicker.The others take ages

If you're looking at the deal offered by this Telco - look away NOW!! they took my phone number and my money on a Friday afternoon. They cannot be contacted on a weekend or a public holiday. Customer service? None Unless you are a professional in IT avoid this company! Show details

I consistently had to reset my phone as I would not have a constant service, often not being able to receive sms, calls and my data was glitchy. Exetel customer service was poor in resolving this issue , which makes me reconsider my nbn plan also. After asking for a resolution on multiple occasions I got a response saying service use was fine ;… Read more

which was not true. This took over 2 weeks to send a non genuine response and I am severely disappointed in my experience so far..

Needed a cheap phone service, exetel does the job on and I appreciate the data banking. I can't access the exetel website or app using their mobile data. As a super busy person, it's really difficult to find the time to call for support when it's likely a fairly technical issue that's going to take time to work through. Would be helpful if they… Read more

had email support. Finally, it would be really nice if they sent their bill reminders BEFORE debiting your account to ensure you have the money there. Failed debits incur a $10 charge on your next bill so be sure to put recurring calendar reminders for your bills if you decide to join exetel.

The team at Exetel are all very friendly and extremely helpful. I had lots of issues signing up to one of the mobile data plans but it was a technical fault with Telstra at the time. The team were wonderful in assisting me and I'm very happy with my new much cheaper plan.

Didula assisted me in progressing my esim changeover when i ran into issues. Didula did an amazing job guiding me throughout the process, kept me informed every step of the way and communicated every step to success. Didula is what i have come to expect from excetel, amazing deals and fantastic service

The customer service executive was helpful and attentive throughout the interaction. They patiently listened to all my queries, provided clear and detailed responses, and ensured that all my questions were answered.

I was having issues after returning from overseas & had no internet with my 5G service. Arun Del Alwis assisted me showing excellent knowledge & very competent. He was friendly & helpful explaining step by step about what I needed to do.

I was not receiving verification text messages. The first contact did not solve the problem. The second phone contact a few days later was successful and the problem was fixed by a very helpful, pleasant and patient operator. Show details

Quickly linked to best help. Operator was empathic and patient in resolving a confusing problem, especially with clients hearing difficulties. Exetel again provided reliable service

After a frustrating live chat regarding order of a new service, I called Exetel and spoke with Zeehara who was incredibly helpful and thorough. She rectified the error made by Fritz (live chat agent), kept me on the line to make sure I received all the necessary information to process my new order and also encouraged me to follow up with her directly should I encounter any problems receiving my order. Thank you.

Having the AI bot MO was fantastic answered all my questions very happy

Good and fast reliable services. Amazing support and worth every dollar!

Very helpful with inquiry and quick best yet very well trained

Very efficient and helpful with my payments enquiry. Thanks Mo. Cheers

On my troubles with Exetel a few weeks ago I would have done 1 star but chatting with a real agent who sorted a few thing I am much happier.

Excellent service and good experience communicating with a knowledgeable staff member

Great understanding and result from my Exetel phone helper, all good now..

Umesh Rajeev had been very helpful in solving my sim reactivation problem and had forseen my hidden issue. Highly recommended.

Didula was most helpful and informative. Please send him my sincere thank you.

Excellent chat with Exetel. Fast and efficient. Well done! Thank you Show details