529 reviews
AI reviews summary
Experience Oz is highly regarded for providing significant savings on Australian and New Zealand attractions, particularly for theme parks and family bundles. The majority of users report a seamless experience from the user-friendly booking platform to the instant delivery of digital tickets. While the service is praised for its efficiency, some users have encountered critical issues regarding last-minute event changes and refund disputes involving third-party operators.
Pros
- Competitive Pricing: Consistently praised for offering the best rates on the market, often significantly cheaper than booking directly with venues or theme parks.
- User-Friendly Interface: The website and app are noted for being easy to navigate, featuring a straightforward checkout process and clear descriptions of activities.
- Instant Delivery: Digital vouchers and barcodes are typically sent to the user's inbox immediately after purchase, allowing for last-minute bookings and quick entry at venues.
- Responsive Support: Many users reported positive interactions with customer service via live chat and phone when needing assistance with booking errors or product information.
Cons
- Communication Failures: A recurring complaint involves significant changes to event times or locations (specifically for Sydney cruises) being sent via email rather than SMS, leading to missed experiences.
- Refund Difficulties: Users have faced challenges obtaining refunds when third-party operators cancel or reschedule, with some reporting long wait times for funds to be returned.
- Inaccurate Availability: Occasional reports of the platform selling tickets for tours that were already fully booked, resulting in immediate scheduling conflicts.
- Complex Redemption Rules: Some multi-attraction passes have restrictive conditions (e.g., specific entry orders or 72-hour advance booking requirements) that were not clearly understood by all users.
Verdict
Experience Oz is an excellent choice for travellers seeking the best value on major attractions and theme parks through a fast, reliable booking system. However, for time-sensitive events like cruises or holiday tours, users should proactively monitor their emails for updates and verify specific redemption terms to avoid potential logistical issues.
Great way to see all the different activities on offer on the Fraser Coast and make bookings straight from there. Also generous deals offered, I'll definitely be using this site again in the future. Show details · 1
My son had a fabulous time white water rafting! The guides were fun, friendly, and made the experience exciting while always making safety their top priority. We had an amazing time and would definitely recommend it! Show reply
Reviews with attachments
Initially signed up for the beginner snorkelling tour, but due to an administrative error, the team kindly upgraded me to the snorkelling safari experience. As a first-time snorkeler, I was quite nervous, but the marine biologist and staff on board took incredible care of me. They provided life jackets and a safety ring to hold onto, which made me… Read more · 1
feel completely safe and at ease. Our guide, Caitlin, was highly professional and shared wonderful insights about the marine life around Fitzroy Island. Thanks to her, I even got to see my very first sea turtle and coral bombies! I can't recommend this tour enough — an absolute must-do for anyone visiting Cairns.
Spirit of Hervey Bay Whale Watching Cruise. Highly recommend this cruise for a lovely afternoon of seeing Humpback whales from a comfortable boat. Getting to see the shore of K'Gari is also a treat. We took this tour in August last year as well and were surrounded by Humpbacks. Peak season is August - September. Show details · 1
The website is easy to use as well as having lots of information on Queensland experiences especially as we are caravanning through Queensland. We applied the $100 voucher to the Starlight cruise experience in Longreach which was wonderful. Thankyou Show details · 1
Had a great time at Hijinx in Surfers Paradise. The games were heaps of fun, the staff were friendly, and booking through Experience Oz saved me some money compared to buying on the day. Everything went smoothly and I'd definitely use Experience Oz again. Highly recommend. Show reply
Booked the buy 2 get 2 Free deal. So easy to purchase no hidden fees. Had a fab day at Dream World. Thank you!! Show details · 1
Experience Oz was easy to use, Fanstasea were good, no issues. Show reply
Great day seeing some awesome animals at the wildlife park. Great and informative keeper talks too. Great value to return in the days ahead as part of your ticket too Show details · 1
Great fun!! Thanks for the golfing at Holey Moley. Super easy took after purchasing vouchers Show details · 1
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Booked a couple of experiences. The XXXX Brewery Tour in Milton and The Australia Zoo Tour in Beerwah. Fast and easy process booking these experiences. We had a lot of fun and will definitely use Experience Oz for more fun activities in the future. Show details · 1
So easy to use and great price and very convenient Show details · 1
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Booked our twilight experience at Deep Blue Hot springs and it was fantastic. Show details · 1
Really easy to use. No issues at all. The tickets arrived in no time and worked 100% at Australia Zoo Thank you Show details · 1
So much fun very good price highly recommended for families Show details · 1
Amazing awesome cool so much fun worth the savings hot long days one park is a whole day Show reply
It’s always a smooth experience to book using experience Oz website. Easy to navigate, easy cancellation policy with no hassle Show reply
Latest follow-ups
DO NOT BOOK WITH THIS COMPANY.Had Vivid Sydney dinner cruise booked 31/05/2026 ,printed up all my paperwork to take with me and the departure was King Street Wharf 3 . We arrived well before the 7 pm boarding time , but no cruise boat . Other boat… Read more
crews said you at the correct Wharf and perhaps the boat you are on is waiting for these boats to depart . Waited and waited and by now well past departure time . Tried to ring phone numbers on my paperwork and no answers .After realising something not right I looked through my emails to find a email from (all occasions cruises) the boat owner ( not Oz experience) showing changes to Wharf departure . Received that email at 5:30 pm while in car traveling to Sydney so did not get to see this notification ... Anyhow missed the cruise and dinner and seeing Vivid Sydney from the cruise . Next day rang experience OZ who said they understand my frustrations and will look into a refund ..Later in the day I received a email stating they would not refund because they sent email advising of changes .. Went back through my emails and in my Inbox , eventually found it in SPAM , tried to explain not my fault for not getting email and such important change information should be sent by SMS not email . SO NOT HAPPY CUSTOMER , USE THIS COMPANY OZ EXPERIENCE AT YOUR OWN RISK
Follow-up · This company would not reimburse us , we have moved on now , but was not our fault , they sent email yes but went to spam , had no way of knowing about change they should have sent SMS which is much more reliable . Yes the boat operator also sent changes by email which was 1:30 minutes before the cruise while I was driving so once again did not… Read more
I am 92 years old and made a genuine mistake and paid twice for tickets to Currumbin Wildlife Sanctuary for my granddaughter and her partner. I tried to use the second payment for 2 different people but nothing was possible. My case no. was 00873262. I certainly won't be using your company again!
Follow-up · Yes, it was all sorted satisfactorily!
Hi Carlene, thank you for letting us know. We’ve… Read more
Positive reviews
We have had a great day today with cruise Whitsundays on the freestyle trip to Hamilton island. The booking was easy The staff were friendly and helpful and very professional at the departure point. The boat was on time and felt very safe even in the strong wind conditions. Hamilton was pretty good as well even in cool windy weather. Great work team. Show reply
We booked to visit AmazeWorld on the Sunshine Coast through Experience Oz using the Sunny100 discount. It was a great day out with lunch included. Our kids loved the hedge maze and mini golf. Show details · 1
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Purchased tickets for dreamworld which was an amazing offer and very easy process getting tickets straight away!! Will definitely be buying from here again for our next getaway experience. Show reply
Negative reviews
Very sad and disappointing experience. We travelled all the way from Colombia with my elderly parents for this once-in-a-lifetime tour. We arrived 15 minutes before departure instead of the required 30 minutes because I missed the reminder message. I understand the safety policy, but it was heartbreaking that there was no flexibility, refund, or option to reschedule. A little compassion would have made a huge difference. Show details
Hi Lina, Thank you for sharing your feedback.… Read more
Booked a Cathedral Cave Cruise from Tairu, New Zealand. Drove 2 and a half hours to do this the next day. Arrived at Tairu to receive an email stating cruise didn't run in Winter. Surely ExperienceOz should have known this before accepting our booking. We lost the opportunity to see Cathedral Cave as we only had the one day available. Only plus was that we received an immediate refund. Show details
Hi Sara, we're really sorry to hear this happened,… Read more
This would have to be the worst website experience I have ever had. On three seperate occasions I tried booking and three times booking attempts failed even though it said confirmed. Numerous phone calls failed to resolve the problem and kept getting told problem was going to IT section and had been expedited as urgent and someone would call me… Read more
back. This was a week ago and still no call. In all fairness the people I spoke with were very understanding and polite but unable to resolve the problem. A friend staying with me had a similar experience . Also twice when I phoned after holding on for ten minutes the line just went dead. Yesterday I tried again to book the same experiences and thankfully everything went through without a problem. Also when booking several experiences there is not an option to click continue shopping after choosing the first one you have to return to the original page and go from there.
Hi Beb, Thank you for taking the time to share… Read more
Recent reviews
Very quick, easy and succinct way of browsing activities around Melbourne. Linked with partners offering discounts on many products, I was able to save money for my purchases. Furthermore. instructions on the actual vouchers clarify the redemption process for easy handling. Show reply
We booked the buy 2 get 2 free dreamworld/skygate tickets for our trip to QLD. Such a great discount!!! Saved over $200! Contacted dreamworld who said just scan the tickets at the gate! Highly recommended Show details · 1
Fantastic Sunset Cruise on the Thomson River in Longreach and Outback Smithy’s Dinner. Was able to get assistance easily when I was having trouble booking online. Very well organised. Show reply
Booked Dreamworld and SkyPoint tickets for 4 people through Experience Oz and got an amazing 50% off deal. Everything was easy, tickets arrived quickly, there were no unexpected fees, and the experience exceeded expectations. I didn't need to make any changes or cancellations Show details · 1
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Hi Anthony, Thank you for taking the time to share… Read more (+2 replies)