EZEE Mobile

After our previous Mobile Phone provider changed to another Company (Optus) we realized we would not have the coverage we had via Telstra so had to make a change. It was a big decision and we finally decided on EZEE Mobile as they are an Australian Based Provider. The actual change over took some time, but we are happy it's all sorted. The staff,… Read more ·  1

Alice and Daniel are excellent Agents to talk with and Experts at their work. Recommend this Aussie Company.

Well at last after an esim failure the normal one l had as l was going to join this mobile before as my mate mobile had gone up twice in the space of 6 months this one ezze is still on the Telstra network @best of all Aussie based support staff to quided you though the activation process l first spoke to Daniel then Alice she was great well… Read more ·  1

finally bingo got it working again you don't realise how much we rely on the phone @internet as everything is done now electronically now top marks to Alice for her handling of this l highly recommend this ezsee mobile service

I had an issue during the recent Telstra network outage and initially contacted you because I thought it might be something specific to my service. Even though it was an industry-wide outage and you must have been dealing with a huge number of enquiries, you replied promptly and followed up with two phone calls over the next couple of days to make… Read more ·  1

sure everything was working again. Once the outage was resolved, my service returned to normal. I'm genuinely impressed with your customer service and willingness to follow up. It's nice to deal with a company that takes the time to check that everything is actually fixed. Thank you!

Reception at sunshine bay, nsw is inconsistent, data doesn’t work for hours. Tangerine was better, never had an issue going back to it next month. Show details

My customer service team member Daniel was amazing, he was as very knowledgeable about my situation and was able to help me very fast and efficiently. Show details ·  1

5 stars all the way! I'm extremely happy with Easy Mobile's service and I'm saving money every month compared to my old plan. Porting my existing number over was completely hassle-free, and I was up and running in just 10 minutes. Highly recommend Show details ·  1

They stuffed up while porting my number. Now I have been nearly a week without my phone while they do little to fix it except blame others

I have paid for my plan, 24 hours ago now but do not have service. I have been waiting for a call back all day as well as an email to sort my problem and they have not gotten back to me. Competitive prices are meaningless if a company just takes your money and doesn't provide anything in return. Show details

I rang ezee mobile to fix my problem but received no response from them I went 6 days without phone over the long weekend and fell ill I was unable to contact my family for help I would not ring again I rang 3 times but got no real help I don’t give any stars

Great Service & Experience. Happy to be on Telstra without the price tag :) Show details

Going thru the same problem as others here<no service, no cancellation option on dashboard , very ordinary help,[ not had any yet], interesting to see what and how Ezee fixes my problems. Show details

To be honest, I feel somewhat hood-winked by Ezee Mobile. When I spoke with them yesterday, I made it clear I wished to cancel my contract as I was experiencing real difficulties getting connected. I had paid for a service and was not able to use it, despite adhering strictly to the activation instructions on their website. I was unable to use… Read more

their network between Saturday and the end of Monday. When I spoke with their customer service person, they indicated I had to be connected before they could cancel my contract. Finally, she was able to guide me through my phone menu and show me a different way (not mentioned on their website) on how to get my eSIM activated. I then asked again to cancel my contract with them as I was not satisfied with their customer service (I signed up on the weekend, had issues, yet their call centre didn't open till Monday, and when I called - all day, no-one answered. It was only by email that I got any response, and finally got connected late on Monday afternoon). The Customer Service representative said she couldn't promise me a refund but would forward it to the team that deals with this, and get back to me the following day (today). She advised the company refused to refund my $39 amount I had paid for their post paid plan, saying they don't allow a change of mind! I find this totally unacceptable in this day and age, and extremely disappointing. I mean, fair enough if I had been using their network for a few days or even a week, but honestly, I was unable to use it at all, despite paying my money! As a side issue which further disappointed me, while I was offline and waiting to get connected to their network, I learned they only have International roaming to 15 spurious countries around the world. My previous provider, Optus has IR in over 150 countries! 10 times the amount of EZEE Mobile. As I travel frequently overseas, this is important to me, making EZEE Mobile a real Dud in this sense. Would I recommend them or their customer service? No way. I think they are dodgy and just interested in grabbing your money and providing very flaky customer service. Buyer Beware!

The coverage is actually really good. It was quick to set up for wife and I. I only planned on a temporary change as our vodafone plan had so many recurring issues, but i’m gonna keep this one and put my family onto it. So many other companies who grab your money for horrible services. Good to see a new data service that actually works. Show details ·  1

Decided to go with EZEE mobile for the double data package but there was an issue when I activated my SIM and it took slightly longer than expected to get service. Appreciate how quick to respond and helpful the customer service team were but I was still left without a phone for a while.

I made the switch - not looking back. I rarely give positive reviews but this has been by far the easiest experience with a service provider and for $29 a month! Bargain. Show reply

Great customer service. Cheaper than my current plan and uses the same Telstra Wholesale network. Show reply

had an issue with activating my eSIM, spoke to Nicole at customer services and had the issue sorted right away Show reply

Great Coverage! – I switched over to Ezee two months ago and I couldn’t be happier with the coverage and the amount of data on my plan. Porting over my old number was so quick and easy due to the clear instructions in the app. Show reply

Enjoying the Ezee experience – EZEE mobile is exactly that. I managed to port my number over in no time at all without any issues (impr ssive consIdering I am no tech guru). Their user-friendly app makes managing my account a breeze, and the customer support is prompt and helpful. I have been with Ezee mobile for three months and managed to recharge and take advantage of the… Read more ·  1

double data offering. With great coverage and transparent pricing, I highly recommend EZEE mobile for anyone seeking reliable and affordable mobile service!

AVOID EZEE SIM – Would not recommend!!! Stay away!!! I will give Harry credit for attempting to assist but ultimately the service Ezee pretend to provide is shocking. We spent several days back and forth trying to connect the sim, with no success. We were charged three times and when we finally decided to leave we were told no compensation or refund would be… Read more

given.

Harry, thank you for trying but there comes a time when an organisation doesn’t or can’t provide a service to a customer and they need to acknowledge this and admit defeat.

The organisation needs to update their policy on customer service management.

Untrustworthy company. Avoid – Untrustworthy company that locks you into a recurring monthly charge and obscures how to opt out of renewals or cancel the service. When I tried to cancel and seek a refund for unused services, the company refused. Avoid this service provider at all costs.