EzySim Prepaid Mobile

I have been using their 365-day prepaid SIM plan for some time. The service and pricing are good, and overall I have been happy with the product. However, their communication and customer service have been disappointing. I received a reminder text to recharge my 365-day plan, which included the message: "Recharge before expiry to store unused… Read more

eligible plan data in your Data Bank." There was no mention that this benefit did not apply to my plan. After recharging with the same 365-day plan, I discovered that my unused data had not rolled over. I was later informed that Data Bank rollover only applies to 30-day plans. This limitation was not disclosed in either the reminder text or the recharge process.

When I contacted customer support via live chat, response times were extremely slow, often taking 10–30 minutes between replies, with no updates or acknowledgment of the wait. The responses were also very casual and unprofessional, consisting mainly of short phrases such as "yes", "hold on", and "that's how it works".

While the product itself is good, the unclear communication and poor customer service experience were very disappointing.

Absolute Horrendous company. Holding my money for last 4 weeks. A company who cannot afford to refund $24, you guys work out how they do their job, are they paying their staff on time? I did not use this company but sign up, due to their inability to get my full address, they did not send the sim and now NOT returning my money which I paid at… Read more

sign up.

Look at these rogue companies who take money out within seconds but when it comes to refund they will give you thousands of excuses under the sun. A company who cannot afford to refund $24, imagine how their network work.

As I mentioned many times before, EZYSIM and all other companies like them are Commission Agents who use others network and get them customers and only get Commission by giving them Customers. They don't have any infrastructure or any major role in networking other than having a cheap overseas call centres.

Stay away from this Ezysim as they don't have any person who will listen to you, their online chats are pathetic where you don't know who you are talking to, they pretend that they have offices in Australia but in reality they are somewhere overseas and charging us in Australian dollars.

price and data all good BUT some problems with the esim not compatable with our phone...only learned this after paying! had to buy a sim card but it came quickly and the online chat folks were good and efficient! Show details

Had some challenges with name matching previous carrier exactly. Customer support were very genuine in trying to assist. Solution did take a while and multiple chat sessions. Did think to myself though would be easier just to pick up a phone. Show details

Purchased the $99 , 100gb 365 day plan. Ported in from colesMobile. Had an issue with the port on first attempt due to a few fields not matching. Sorted it out with coles and asked Ezysim to resubmit the port, done quickly via chat on customer service. So yes, port does work. Online chat was responsive with the 2 people deal with on… Read more

different days. They also credited with 1 more day as it took 1 day longer to port IN. Thanks for sorting out to the cso staff.

my ezysim eSim gave troubles and Mumina guided and stayed with me till the end, then i had to ordered physical simcard that arrives today and Sumeya sort it out and transfered eSim into my physical simcard. it was quick and easy and they both Mumina and Sumeya were very helpful. thank to both. Show details

I would like to thank Mumina for the her help today in assisting me to change a number that was not auspicious for my custom and belief. She goes beyond her duties to ask management for the change in phone number and I thank both her and EzySim management deeply for that. The change of phone number goes smoothly. I am super glad. Show details

I've been in touch with Mumina via ezySim chat. she helped me in buying the simcard, activating the simcard, she helped beyond and helped in porting sim. activating and then installing sim. Shes' the best Show details

As long as there is other option, skip this one, no phone number, service sucks. Talked to the support via online chat， not helpful at all. One time, I'd heard a stranger's voice in other language, call my another mobile number when testing the ezysim mobile number. that mobile was right next to me!!! Show details

The price seemed to be awesome. However. The internet connection on the road is terrible. Which I need for work. Never have I had any issues with connection until I changed to Ezysim. You can't call them only email or chat. Which at one time within operating hours it took 23 minutes for me to give up to wait on the chat. They let me do a phone… Read more

restart. But that didn't do anything. Pay a little more and steer clear from Ezysim. It's not worth it if you want a reliable connection.

Frequent network disconnections and call drop outs suffering from last 4 months. No real technical customer service. Only solution they have is to restart phone, beware.... PS: the positive reviews here seem dodgy! Show details

Physical Sim to eSim transfer – I made the mistake of scanning the one-time use QR while trying to transfer myself, of which I still failed to transfer my physical sim to eSim. The customer support offered me a new QR and proceeded with the transfer. The transfer was smooth and quick. Show reply

Online help was quick & helpful – Customer service rep Shazeena was very prompt to respond in the online help and get the mobile number ported on a weekend despite a number of issues on our end. Very much appreciated! Show details ·  1

Super smooth to switch from physical SIM to eSIM – EzySim online support is easy to access (2-3 minutes wait time) and very accommodative and helpful. I've asked to switch from physical SIM to eSIM and the entire process is super smooth. Thank you! Show details ·  1

New service on the Vodafone Network – I stumbled across this provider after a last minute reminder that my existing plan was going to expire the next day! I found this on Ozbargain and though that $99 for a 365 day plan was a pretty good deal. The reception seems comparable to my previous Kogan Mobile (Vodafone too). After ordering, the first hiccup was that I never received any… Read more ·  1

confirmation email with eSIM information. I jumped on chat support and they responded to me after about twenty minutes. From then on, they walked me through the entire process. So I guess it's all worked out

Customer Service – By experiencing the great customer service I can't stop my hand to reach over here. Really appreciate how quickly they resolved my issues. Highly recommend....!!! Show reply

Good Responsive Service Recovery – Great spot on recovery service by the Aussie customer service Team. As new user and buyers of this Esim service and tourists, we are in unknown land..We appreciate the sincere help rendered to help us fix the issue of network reception which has plague us since activating the line when we landed. We wanna give credit to the Aussie side while… Read more ·  1

acknowledging the fact that the Sing Team or the other dealers could have done better and be more responsible. These dealers can make or break the brand image in the long run. Highly recommended to drop them an email if unsure how an Esim works and what to buy and also the network coverage area.

Outstanding service! – EzySim has truly transformed our family's mobile experience. Their customer service is exceptional, knowledgeable and always there when you need them. The SIM cards ensure seamless connectivity, making EzySim an easy choice for hassle free mobile service. Making the switch for our entire family was the best decision when it came to mobile sim services. Highly recommend EzySim! Show reply

Great customer support – I had an issue with my EzySim service and their customer support resolved it incredibly fast. The response was prompt, and the team was efficient and professional. Show details ·  1

horrible customer and lies about refunds – I bought a sim from these guys that wouldn't activate and when I approached them about it they said they would refund me but the refund never appeared even after I went back to them. They kept saying they had processed it and then stopped responding. No refund ever came Show details

Great Experience – EzySim has been easy to use from the very beginning. Mobile Network Coverage is great and has been reliable. Having an eSim meant I was up and running with a new service within a few minutes. Show details ·  1

Cake walk to connect and so light on pocket – I use the Ezysim service for my mum who is visiting me from overseas. It took me less than 5 mins to set up a new SIM (Without having to wait in long airport queues). The eSIM capability allowed me to connect seamlessly while making sure her existing number was still active if she needed it. Internet speed is excellent. All for under $20. Show reply

Excellent service and offer call conference – Lost my sim. Got sim change quite smooth. Happy to have my number back Show details ·  1

365 days EzySim – I just transfer to EzySim 365 days plan today and their online help services excellent.compare with other , their prices are affordable. Show details ·  1

great efficient customer service,. good customer service – great efficient customer service. problem solved in one attempt. A Show details ·  1

Great, just great - fab support – Great support - even to the UK. Had a terrible experience with another provided - and EzySim saved the day Show details ·  1

Worst telco – Worst service provider. Dishonored 3 month promo rate and charged me the full amount after the second month. Bad customer service Show details

Good minutes to Sri Lanka – I have purchased and use it for Sri Lanka 500 mins and 45GB data. Easy to connect with esim. Show details ·  1